Idiomatic is helpful in gathering insights about contact reasons and trending topics that customers are sending to the customer service team. Also being able to compare data across different filters. Review collected by and hosted on G2.com.

Idiomatic sometimes need for fine-tuning. There are instances where it generalizes pulled data over one common word even though the context is different rendering the data inaccurate. Review collected by and hosted on G2.com.

It helps us analyze our trending contacts, it's easier to understand the contacts you are seeing. Review collected by and hosted on G2.com.

not a dislike but an improvement: more filter options Review collected by and hosted on G2.com.