IDEXX Neo

3.1
(10)

IDEXX Neo is a web-based veterinary practice management software, developed by a veterinarian to be quick and intuitive to use. The solution is suitable for veterinary practises of all sizes and can only be deployed in the cloud.

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IDEXX Neo Reviews

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IDEXX Neo review by Consultant in Marketing and Advertising
Consultant in Marketing and Advertising
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"Quality comprehensive solution in cloud"

What do you like best?

The IDEXX software is very to learn how to use it initially and it is easy to use on an ongoing basis. I like that all data is stored online in the cloud so there is cost savings not having to use information technology outsourcing as much.

What do you dislike?

When adding third party data and applications to the system, it can be cumbersome at times, for example integrating new templates or forms from MS Word.

Recommendations to others considering the product

I would highly recommend this solution based on the ease of use and ease of installation and implementation. Extremely intuitive design. Love the cloud based system to save critical client data. Outstanding value for the price. It's a much less expensive option than the previous server based system.

What business problems are you solving with the product? What benefits have you realized?

IDEXX Neo is a more holistic solution where we can handle accounting (billing, invoices, etc.), appointment scheduling, as well as many other vital functions like marketing to existing clients.

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IDEXX Neo review by User
User
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"A disappointing experience with a software that had a lot of potential."

What do you like best?

The software is cloud based, making it accessible from any computer. The program itself is very simplified, making it easy to learn and use.

What do you dislike?

The software was over simplified. I can see how this program would be great for a small practice with one doctor and limited staff, but for a busy practice, it created more problems than it was worth. One of the worst features was that only one person could enter information in a consultation at one time. This wouldn't be as big of an issue if the program only allowed one person into the consultation at a time. Instead, multiple people can get into the consultation, but only one person's entries are saved, completely erasing the other's without warning.

The inventory system is a mess. It is nearly impossible to truly track products coming into and out of the building. Once again, this is more difficult on a busier practice that has a lot of inventory.

There is no payment system integrated with the software, meaning that payment must be taken with a separate program, leaving room for errors when entering payment.

Recommendations to others considering the product

I would recommend NEO to a small veterinary practice. If you are a larger, multi-doctor practice, then this product may cause more frustration than it is worth. After a little over 1 year of use, we have decided to use a different software that better suits a busier practice.

What business problems are you solving with the product? What benefits have you realized?

NEO provides the benefit of being Cloud based, meaning that it can be accessed by any device with internet, WiFi, or data plan.

What Veterinary Practice Management solution do you use?

Thanks for letting us know!
IDEXX Neo review by Sarah A.
Sarah A.
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"Software with lots of potential"

What do you like best?

Lots of options and a variety of uses. Love the communication to clients

What do you dislike?

All the errors and glitches. They need to fix their issues

Recommendations to others considering the product

Have patience.

What business problems are you solving with the product? What benefits have you realized?

We haven't been able to utilize it due to all the errors

IDEXX Neo review by Cory L.
Cory L.
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"IDEXX NEO review "

What do you like best?

The best thing about the neo program is that it is cloud based. Meaning that there is unlimited amount of storage space for large instructors.

What do you dislike?

The worst thing is because it is cloud based, it allow the hospital to be open for breaks in firewalls. Along with needing to be remotely hooked to server offsite.

What business problems are you solving with the product? What benefits have you realized?

Data utilization, data storage, reliability

IDEXX Neo review by User in Veterinary
User in Veterinary
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"Great training and transition "

What do you like best?

The training was most helpful for a smooth transition. It was thorough and quickly allowed for every team member to feel comfortable with the new software

What do you dislike?

I dislike the cost of the system compared to other cloud based programs

What business problems are you solving with the product? What benefits have you realized?

It solves the problem of allowing safe and secure access to the software for the ambulatory large animal veterinarians working from the field

IDEXX Neo review by User in Veterinary
User in Veterinary
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"Not great at all"

What do you like best?

the outlook is pretty and you can leave yourself a chore/note list

What do you dislike?

when you look at a patient you can't easily look up if they have appointments scheduled, search to see if they have had a certain medication or treatment, generally I disliked this software the most out of all the ones I have used.

Recommendations to others considering the product

use tutorials

What business problems are you solving with the product? What benefits have you realized?

I don't see many benefits.

IDEXX Neo review by Administrator
Administrator
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"IDEXX Experience"

What do you like best?

Cloud based - able to access from any computer

What do you dislike?

Training was all online with limited access to customer support

Recommendations to others considering the product

Ensure that you have time to complete the training. Ensure that all staff has completed the training. IDEXX Neo is easy to use but some personnel may experience a learning curve

What business problems are you solving with the product? What benefits have you realized?

multi doctor practice

IDEXX Neo review by Administrator
Administrator
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"Idexx neo lover"

What do you like best?

The ease of use. No one had a problem with the transition

What do you dislike?

consultation page scrolling. When saving anything the window scrolls back to the top.

Recommendations to others considering the product

Make certain your ready and force your staff to quit using old program.

What business problems are you solving with the product? What benefits have you realized?

Inexpensive cloud based system will run on anything that runs chrome. Easy , simple , inexpensive!

IDEXX Neo review by User in Higher Education
User in Higher Education
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"Efficient"

What do you like best?

It was simple to use which made it very easy

What do you dislike?

Sometimes, it took a while to use, however it could have been us.

What business problems are you solving with the product? What benefits have you realized?

Crashes

IDEXX Neo review by User in Veterinary
User in Veterinary
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content

"Comprehensive software "

What do you like best?

Easy to use, organized. Allows ability to manage efficiently.

What do you dislike?

Wish more settings could be personalized

What business problems are you solving with the product? What benefits have you realized?

Efficient scheduling of patients and doctors

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