--- title: Identifix Direct-Hit Reviews meta_title: 'Identifix Direct-Hit Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Identifix Direct-Hit works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 6 scale: '5' date_modified: '2026-08-05' parent_category: name: Automotive url: https://www.g2.com/categories/automotive --- # Identifix Direct-Hit Reviews **Vendor:** Solera **Category:** [Auto Repair Software](https://www.g2.com/categories/auto-repair) **Average Rating:** 4.1/5.0 **Total Reviews:** 6 ## About Identifix Direct-Hit Direct-Hit by Identifix is an automotive diagnostic and repair intelligence platform that helps professional technicians diagnose and repair vehicles faster, more accurately, and with greater confidence. Unlike traditional repair information databases, Direct-Hit combines OEM service information with millions of technician-confirmed fixes, pattern-failure intelligence, symptom-based diagnostics, and expert hotline support from ASE-certified master technicians. Technicians can search by vehicle symptoms, DTCs, or repair history to quickly identify likely root causes and proven solutions. The platform provides access to OEM repair procedures, technical service bulletins (TSBs), wiring diagrams, maintenance information, and AI-assisted diagnostic workflows designed to reduce troubleshooting time and improve first-time fix rates. Integrated with ShopCentral, Direct-Hit helps repair shops streamline diagnostics, improve technician productivity, reduce comebacks, increase bay utilization, and deliver more consistent repair outcomes. Trusted by repair professionals across North America, Direct-Hit enables shops to solve complex vehicle problems faster while improving operational efficiency and profitability. ## Identifix Direct-Hit Reviews ### 1. A great tool for used car departments **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2021 **What do you like best about Identifix Direct-Hit?** Identifix allows us to find repair times for off brand vehicles that allows us to estimate repair costs to customer and/or to our sales department for used cars. It also allows us to find out information about off brand cars like wiring diagrams, repair instructions, part locations, etc. **What do you dislike about Identifix Direct-Hit?** Sometimes there is no labor time available for specific repairs (i.e. engine harness replacement) which makes it difficult to retrieve the proper amount of time when quoting insurance companies for repairs. Also, the system is a little difficult to navigate unless you know exactly what you are looking for and where to go. **Recommendations to others considering Identifix Direct-Hit:** The two main systems we have seen are prodemand and Identifix. Our autogroup has had the opportunity to use both and have found Identifix to prevail based on the features they have to offer. Before making a commitment it would be helpful to check out all of the features of both systems to see which would meet your needs the best. **What problems is Identifix Direct-Hit solving and how is that benefiting you?** We have been able to quote out repairs and ensure that we are getting the appropriate labor times to our customers, to our sales department, to insurance companies, and to extended warranty companies. Having a common labor guide makes it more transparent and can also be helpful if labor times are not located in the warranty labor guide for the specific brands you work with. Identifix also allows my technicians who are not necessarily trained to work on specific problems/cars to access repair processes, wiring diagrams, tsbs and other helpful information to help them properly diagnose/repair vehicles. ### 2. Get the Information you need , from one source **Rating:** 5.0/5.0 stars **Reviewed by:** Rene V. | auto technician, Mid-Market (51-1000 emp.) **Reviewed Date:** January 04, 2022 **What do you like best about Identifix Direct-Hit?** I like how you can get tons of manufacturer information on vehicles, diagrams, charts, and specs from one source. Also like how you can get real tech experience on a concern and that can help guide you with your own diagnostic. **What do you dislike about Identifix Direct-Hit?** Sometimes the information I'm looking for is a little hard to find, or when you search, it’ll say the data is unavailable. I wish I could see docs on my scanner as well. It doesn't let me see certain information on my scan tool because of software differences. **What problems is Identifix Direct-Hit solving and how is that benefiting you?** I am solving many customer concerns with vehicles and diagnostics that I would've taken much longer to solve without identifix. It helps give me the knowledge I need when researching a matter. ### 3. quotation aide **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** December 10, 2021 **What do you like best about Identifix Direct-Hit?** it can be a useful aide. I find the old school books ie mitchell more helpful. **What do you dislike about Identifix Direct-Hit?** hard to find specific repairs, I have been in the industry for 15 years and have difficulty finding labor times for common repairs. I think the key words should be expanded, it seems like it is only partially completed. I resort to using labor times for warranty and calculating manually, it is easier to do. **What problems is Identifix Direct-Hit solving and how is that benefiting you?** not solving any problems, I work around it because it is not that helpful. I am not benefitting from this product, at least not very often. ### 4. Identifix is one of the most useful sites to help in auto repair. **Rating:** 4.0/5.0 stars **Reviewed by:** Camron S. | Information Technology Technician / Directory Services, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2019 **What do you like best about Identifix Direct-Hit?** It gives the most common cause for your problem whether you search for your problem or your specific code. The search comes back with how to diag the problem an explanation of the system along with other professionals solutions to the same problem in order by amount. **What do you dislike about Identifix Direct-Hit?** The interface is a bit dated. It has an old look to it. **Recommendations to others considering Identifix Direct-Hit:** Awesome **What problems is Identifix Direct-Hit solving and how is that benefiting you?** As an ASE certified auto tech I find its input very insightful. ### 5. I believe identifix is a great model for future repair info companies. **Rating:** 5.0/5.0 stars **Reviewed by:** Steven H. | Automotive Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2018 **What do you like best about Identifix Direct-Hit?** I like the ease of use and access to tons of information. **What do you dislike about Identifix Direct-Hit?** I think the identifix hotline should be included in the monthly fee. **Recommendations to others considering Identifix Direct-Hit:** Get it ASAP it’s great! **What problems is Identifix Direct-Hit solving and how is that benefiting you?** I am using Identifix everyday to diagnose and repair vehicles.. ### 6. If you're looking for a possible causes this is the place **Rating:** 4.0/5.0 stars **Reviewed by:** Walter B. | automotive tech, Automotive, Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2017 **What do you like best about Identifix Direct-Hit?** Very informative, with group setting everybody has input **What do you dislike about Identifix Direct-Hit?** When you do a search sometimes that yields no result at all **Recommendations to others considering Identifix Direct-Hit:** Group input in solving automotive diagnosti needs. Has 2 different labor guides to choose from **What problems is Identifix Direct-Hit solving and how is that benefiting you?** Yield possible causes really quick. Test results are very conclusive ## Identifix Direct-Hit Discussions - [What features does a website like the International Automotive Technicians Network iATN provide for its members?](https://www.g2.com/discussions/what-features-does-a-website-like-the-international-automotive-technicians-network-iatn-provide-for-its-members) - [How much does Solera identifix cost?](https://www.g2.com/discussions/how-much-does-solera-identifix-cost) - [How much does identifix cost monthly?](https://www.g2.com/discussions/how-much-does-identifix-cost-monthly) - [Does identifix have an app?](https://www.g2.com/discussions/does-identifix-have-an-app) - [View Identifix Direct-Hit pricing details and edition comparison](https://www.g2.com/products/identifix-direct-hit/reviews?section=pricing&secure%5Bexpires_at%5D=2026-08-08+19%3A11%3A39+-0500&secure%5Bsession_id%5D=d034f6fd-8f1b-49fa-8f01-533f3e44ec77&secure%5Btoken%5D=86770011fdc7956513298b324ab5eef3361a862dff9bf8e1b19899a2f3d3c528&format=llm_user) ## Identifix Direct-Hit Features **Additional Functionality** - Parts Management - SMS Messaging - CRM - Scheduling - Customer Database - Inventory Management - Contact Database - Repair Tracking - Invoice Management - Appointment Management - Accounting - Service History - Electronic Payments - Vehicle Tracking - Activity Dashboard - Work Order Management - Transaction History - Generative AI - Maintenance Scheduling - Inspection Management - Inventory Control - Job Costing - Order Management - Third-Party Integrations - API - Employee Time Clock - VIN Decoder - Purchase Order Management - Labor Rates - Quotes/Estimates - Performance Metrics - Payroll Management - Gift Card Management - Customizable Reports - QuickBooks Integration - Reporting & Statistics - Cost Tracking - Multi-Location - Billing & Invoicing - AI Copilot - Progress Tracking - Time Tracking - Marketing Management - Appointment Scheduling - Customer History - Point of Sale (POS) - Reminders - Job Tracking - Labor Cost Reporting - VIN Lookup - Alerts/Notifications - Prioritization - Data Import/Export - Workflow Management - Electronic Signature - Vehicle Information - Employee Scheduling - User Management - Records Management - Communication Management - Estimating - Chat/Messaging - Document Management ## Top Identifix Direct-Hit Alternatives - [Alldata](https://www.g2.com/products/alldata/reviews) - 4.1/5.0 (24 reviews) - [Mitchell 1 Automotive Repair](https://www.g2.com/products/mitchell-1-automotive-repair/reviews) - 3.8/5.0 (20 reviews) - [Tekmetric](https://www.g2.com/products/tekmetric/reviews) - 4.9/5.0 (489 reviews)