AH
Alex H.
Technical Compliance Executive
Enterprise (> 1000 emp.)
"Good system and great team"
5/5
What do you like best about Ideagen Quality Management?

Ideagen quality management have a very supportive team who are always willing to help out. I have regular contact with the team who can always point me in the right direction for support. The system is easy to use, and was easy to set up with the support from Dana and Gareth. Zak has been incredibly helpful in one of our current internal work projects, and Vicky is an essential contact who is always quick and responsive to my many requests! Review collected by and hosted on G2.com.

What do you dislike about Ideagen Quality Management?

I occasionally run in to technical errors or glitches, but these usually resolve on there own - or I can flag to the support team who work to fix quickly. Review collected by and hosted on G2.com.

Response from Maria Aksiantsiuk of Ideagen Quality Management
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Hi Alex,

Thank you for your valuable feedback on Ideagen Quality Management. We're delighted to hear that you find our solution easy to use, and that our team has provided excellent support throughout your experience. Your comments have been passed on to the team.

Thank you for bringing occasional technical difficulties to our attention. Please know that our Support Team is always available to address any issues promptly and efficiently, and we continuously work to improve our platform’s stability.

Ideagen Quality Management is designed to help organizations streamline their processes and build a centralized database for supplier audit questionnaires and specifications. We're glad to hear that it has been beneficial to your operations.

If you have any questions or require assistance, please reach out to our Support Team or your Account Manager. Thank you for choosing Ideagen Quality Management, and we look forward to serving you even better in the future.

Rob W.
RW
Rob W.
Group Systems Architect
Small-Business (50 or fewer emp.)
"Solid backbone to build your QMS on"
4/5
What do you like best about Ideagen Quality Management?

The system provides us enough structure to build a solid QMS on, but we can also customise it enough to work within our more unique manufacturing environment. We had a good experience recently migrating from an on-premise install to their SaaS product. The whole process was relatively smooth and happened on time and within the expected budget. Review collected by and hosted on G2.com.

What do you dislike about Ideagen Quality Management?

The main downside about moving from an on-premise install to the SaaS version was the reduction in speed. Obviously we understand that there are many factors which can affect this but I believe it should have come up in the scoping as something that could be an issue. Review collected by and hosted on G2.com.

Response from Maria Aksiantsiuk of Ideagen Quality Management
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Hi Rob,

Thank you for your detailed feedback!

It’s wonderful to hear that Ideagen Quality Management supports your QMS needs and that the transition to our SaaS product went smoothly and within budget.

Your comments re the reduction in speed have been passed on to our development team for further investigation.

Verified User in Government Administration
AG
Verified User in Government Administration
Mid-Market (51-1000 emp.)
"Ideagen Quality Management Review"
5/5
What do you like best about Ideagen Quality Management?

Workflow flexibility and customization allows our organization adopt the software to our existing quality management procedures. Review collected by and hosted on G2.com.

What do you dislike about Ideagen Quality Management?

The software is not FedRamp compliant forcing our organization to utilize an "on premises" server which complicates the software support process vs. using a cloud based application. Review collected by and hosted on G2.com.

Response from Maria Aksiantsiuk of Ideagen Quality Management
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Thank you for this excellent feedback! It's wonderful to hear that our workflow flexibility and customization options are allowing you to seamlessly adopt Ideagen Quality Management to your existing procedures.

Great news about FedRAMP! We now offer Ideagen Government Cloud, a FedRAMP-authorized solution specifically designed for government entities and federal contractors. This cloud-based option eliminates the complexities you mentioned with on-premises support while maintaining the security and compliance standards your organization requires. Your account manager can provide details about migrating to our Government Cloud solution.

It's fantastic to know we're helping reduce your administrative time for maintaining procedures - that efficiency really makes a difference!

Kind regards,

The Ideagen Team

See how Ideagen Quality Management improved
Verified User in Higher Education
EH
Verified User in Higher Education
Small-Business (50 or fewer emp.)
"Good experience"
4.5/5
What do you like best about Ideagen Quality Management?

It is really easy to use. I've been a user for 15 years and found the system easy to navigate and run a QMS. Review collected by and hosted on G2.com.

What do you dislike about Ideagen Quality Management?

Creating reports has been tricky in the past but we are moving to a newer version which may alleviate this Review collected by and hosted on G2.com.

Response from Maria Aksiantsiuk of Ideagen Quality Management
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Thank you for this wonderful feedback! It's fantastic to hear you've been using Ideagen Quality Management for 15 years and still find it easy to navigate for running your QMS.

Great news that you're moving to the newer version - you'll find the reporting capabilities much improved. Your account manager can help ensure the transition goes smoothly and show you the enhanced features.

It's wonderful to know we're supporting your document management, change control, audits, and incidents effectively!

Kind regards,

The Ideagen Team

Sara B.
SB
Sara B.
Event Coordinator
Mid-Market (51-1000 emp.)
"Safety Management Solution"
4/5
What do you like best about Ideagen Quality Management?

I like having the ability to assign actions to others within the platform. Review collected by and hosted on G2.com.

What do you dislike about Ideagen Quality Management?

It takes a while to customise it exactly to the business needs, and there are some boxes for example that are not used so it does make the process a little less streamlined for others to fill out. Review collected by and hosted on G2.com.

Response from Maria Aksiantsiuk of Ideagen Quality Management
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Hi Sara,

Thank you for taking the time to share your feedback here on G2. It’s great to hear that you value the ability to assign actions to others, as we aim to provide tools that enhance collaboration and accountability. We completely understand your concerns about the customisation process, and we appreciate your insight on simplifying areas that may not align with your specific needs — feedback like this helps us improve. If you need any assistance or have further thoughts, don’t hesitate to reach out to your account manager. We’re always here to help and ensure you get the most out of our solutions.

Kind regards,

The Ideagen Team

Verified User in Airlines/Aviation
AA
Verified User in Airlines/Aviation
Enterprise (> 1000 emp.)
"Very friendly and valuable service"
5/5
What do you like best about Ideagen Quality Management?

They have a very helpful team who are ready to answer all of our queries to ensure our business gets what we want out of their services. Review collected by and hosted on G2.com.

What do you dislike about Ideagen Quality Management?

There is nothing that we dislike about Ideagen. Review collected by and hosted on G2.com.

Response from Maria Aksiantsiuk of Ideagen Quality Management
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Thank you so much for this wonderful feedback! It's fantastic to hear that our team has been so helpful in answering your queries and ensuring you get exactly what you need from Ideagen Quality Management.

We're delighted that we're helping create a clearer, more user-friendly experience for your business. Your success is our priority, and we're here whenever you need us!

Thanks again for choosing Ideagen Quality Management!

Kind regards,

The Ideagen Team

Verified User in Law Enforcement
UL
Verified User in Law Enforcement
Small-Business (50 or fewer emp.)
"Ideagen in the Forensic Laboratory"
4/5
What do you like best about Ideagen Quality Management?

All of our documents are in one place, and easily organized. Review collected by and hosted on G2.com.

What do you dislike about Ideagen Quality Management?

the need for licenses for each person to have access at the same time. Review collected by and hosted on G2.com.

Response from Maria Aksiantsiuk of Ideagen Quality Management
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Thank you for your feedback! It's great to hear that having all your forensic laboratory documents organized in one place is working well for you.

Your account manager can discuss licensing options that might work better for your laboratory's size and access needs.

Kind regards,

The Ideagen Team

Verified User in Airlines/Aviation
UA
Verified User in Airlines/Aviation
Small-Business (50 or fewer emp.)
"Ideagen Quality Management System Review"
5/5
What do you like best about Ideagen Quality Management?

The customer support assistance and prompt response towards the resolution of queries is much appreciated. Looking forward to a great collaboration. Review collected by and hosted on G2.com.

What do you dislike about Ideagen Quality Management?

Nothing as such to describe dislikes about Ideagen Quality Management. Review collected by and hosted on G2.com.

Response from Maria Aksiantsiuk of Ideagen Quality Management
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Thank you so much for this wonderful feedback! It's fantastic to hear that our customer support team is providing the prompt, helpful assistance you need. Quick query resolution really does make all the difference.

We're equally excited about our collaboration and helping you manage your entire Quality Management System! If you ever need anything as you continue using Ideagen Quality Management, your account manager is always ready to help.

Here's to a continued great partnership!

Kind regards,

The Ideagen Team

Verified User in Higher Education
AH
Verified User in Higher Education
Enterprise (> 1000 emp.)
"Good system for document/version control"
3.5/5
What do you like best about Ideagen Quality Management?

Having a secure, easily accessible site that allows our documents and version control processes is essential in our work and Ideagen's system provides all of this. The user interface is fairly intiuitive and easy to use by most people. There is a lot to unpack in the background at admin/manager level which is very welcome as we can do some customisation of our own. Generally, we like the system and what it offers. The manual for the system is very good and explains everything in detail and I have no concerns for passing it onto our new users with minimal personal training from us. We are a new team taking over the administration of the system and it has been easy to implement across groups. In the past, perhaps due to lack of understanding from previous administrator, the system has not been in frequent use but we are integrating the system across different teams now and so it will be used much more frequently. Review collected by and hosted on G2.com.

What do you dislike about Ideagen Quality Management?

The IT support could do a bit more hands-on help. We were lucky enough for one senior engineer taking on our case who was very helpful when we had a lot of trouble sorting out our account as previous administrator left the post without any handover notes. However, the general support helpdesk is too slow or unspecific with their responses. Review collected by and hosted on G2.com.

Response from Maria Aksiantsiuk of Ideagen Quality Management
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Thank you for your valuable feedback! We appreciate your positive comments about Ideagen Quality Management. We're glad to hear that it provides a secure and easily accessible platform for document and version control. We're also pleased that you find the user interface intuitive and easy to use. Additionally, we’re glad you appreciate the customization options, allowing you to tailor the solution to your specific needs.

We apologize for any inconvenience you experienced with our IT support. We appreciate your patience and understanding during the transition. Please rest assured your comments have been passed on to the dedicated teams.

Should you have any questions or need further assistance, please contact our Support Team or your Account Manager.

We're here to ensure your continued success with Ideagen Quality Management. Thank you for choosing us, and we look forward to serving you with greater satisfaction in the future.

Verified User in Medical Practice
AM
Verified User in Medical Practice
Mid-Market (51-1000 emp.)
"I have just upgraded from Q-Pulse v6.8.4.4 to v7.6.1.0"
4/5
What do you like best about Ideagen Quality Management?

I am currently using the desktop version of the cloud hosted v7.6.1.0. It is really good as it looks exactly the same as Q-Pulse and offers me the full functionality for the CAPA, Audit, Document, People, Suppliers and Asset module. I would not be able to have a successful Quality Management System without these modules. Training was also not required which for over 400 users would have been very challenging.

I did have to raise tickets during the UAT testing and was really impressed with the ticketing system Ideagen use, especially the ability to record the issue. Best ticketing system I've used. Review collected by and hosted on G2.com.

What do you dislike about Ideagen Quality Management?

I have been a longtime user of the Q-Pulse system and I cannot really fault the current desktop version as it still has the required functionality. I have not had a chance to review and evaluate the web-based version of IQM but will be undertaking this in Q1 2025.

The only issue I have with system is the current cost as we have gone from ~£11,000 to ~£55,000 per annum which for a public organisation (NHS Scotland) is a considerable increase and did require a substantion business case to obtain funding. Its fortunate that the porduct is well embedded with my QMS and that it is a great product! Review collected by and hosted on G2.com.

Response from Maria Aksiantsiuk of Ideagen Quality Management
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Thank you for sharing your detailed feedback and experience with Ideagen Quality Management! Hearing that the functionality across the CAPA, Audit, Document, People, Suppliers and Asset modules has played such a key role in your QMS processes is fantastic. It’s also great to know that the familiar interface ensured a seamless transition for your 400+ users without extra training.

What stood out to us is your recognition of our ticketing process as reliable and efficient. At the same time, we understand your concerns about the cost increase and recognize the budgeting challenges faced by public sector organizations. Your continued investment reflects the trust you place in the value Ideagen delivers, and we’re committed to providing solutions that meet your expectations.

Should you have any questions or wish to explore the web-based version in the future, please know that our Support Team or your Account Manager is always ready to assist. Thank you again for your continued partnership!