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BO

Bethan O.

Quality Principal

Mid-Market (51-1000 emp.)

11/21/2025

"Clear Layout and Customizable Displays Make It a Standout"

4/5

What do you like best about Ideagen Quality Management?

The layout is very clear and easy to navigate. The various ways to set up your own personal displays is very useful. Review collected by and hosted on G2.com.

What do you dislike about Ideagen Quality Management?

The system seems to be crashing more recently. Review collected by and hosted on G2.com.

Response from Maria Aksiantsiuk of Ideagen Quality Management

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Thank you for your feedback, Bethan! It's great to hear that the clear layout, easy navigation, and customizable personal displays are working well for you, and that the software is effectively managing your non-conformance reports, document storage, and audit scheduling.

Your feedback about recent system crashes is concerning. Please raise a ticket with Ideagen Support and reach out to your account manager so we can investigate and resolve these stability issues promptly.

Thanks for choosing Ideagen Quality Management!

Kind regards,

The Ideagen Team

See how Ideagen Quality Management improved

AA

Verified User in Alternative Medicine

Mid-Market (51-1000 emp.)

8/5/2025

"Great Product, but WOULD NEVER recommend!"

0/5

What do you like best about Ideagen Quality Management?

This is a good eQMS software. Compared to others on the market, this eQMS much less restrictive and allows you to to fully customize workflows and the level of access granted to each user. Review collected by and hosted on G2.com.

What do you dislike about Ideagen Quality Management?

The Accounting Team. Since Qualtrax's acquisition by Ideagen, I have seen a noted decline in the Customer Service I receive. More significantly however, the financial terms we agreed upon with Qualtrax were went out the window. Our cost of service rose significantly without warning, even though no changes were made to our system and no significant enhancements were made to the software. When I asked my my account manager why, he told me that the Accounting Team appraised each user's system and charged them what they felt was appropriate. When I asked for details regarding that determination so my Accounting department could better plan for payments next year, they told me no details can be provided. When I provided them with all of the terms agreements, contracts and payments provided to Qualtrax showing the rate at which we paid for our service and that no changes were made, it didn't matter and they said my prices would continue to rise unless I signed a multi-year contract with them. To me, this is dishonest business since they know companies by that point would be reliant on their software.

Furthermore, I had requested to decrease the number of users in our system when we closed one of our labs. This request went ignored for five months only for me to then be told that the the request could not be granted since the window closed less than thirty days ago (~4 months AFTER my request was placed).

This sort of treatment would not have occurred under Qualtrax's old Managment, so its such a shame to see a good product now tied to such a dishonorable company. Therefore, I cannot ever recommend this product to others, because I would not want any other company to experience the mistreatment and borderline extortion we did. That is not worth whatever cost-savings this eQMS may offer when compared to others. Review collected by and hosted on G2.com.

Response from Maria Aksiantsiuk of Ideagen Quality Management

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Thank you for your detailed feedback. We appreciate you recognizing the quality and flexibility of our Quality Management software, particularly the customizable workflows and granular access controls.

Your experience with pricing changes and account management since the acquisition is deeply concerning. Unexpected price increases without transparent justification, unaddressed user reduction requests, and pressure around contract terms are not the business practices we stand for.

We sincerely hope these issues have been addressed since your review. If you're still experiencing these challenges, please reach out to your account manager to discuss escalation options. You can also contact our support portal directly referencing this review to ensure your concerns receive appropriate attention.

Thank you for your direct feedback about these critical business issues.

Kind regards,

The Ideagen Team

UH

Verified User in Health, Wellness and Fitness

Mid-Market (51-1000 emp.)

12/4/2025

"User-Friendly QMS Solution for Multi-Site Management"

4/5

What do you like best about Ideagen Quality Management?

The system allows all QMS activities to be managed in one place and is very user friendly and brilliant in an organisation on multiple sites. Review collected by and hosted on G2.com.

What do you dislike about Ideagen Quality Management?

The secondary license restrictions.

The people module doesn't update the acknowledgements when staff leave the organisation without reading a document with a comment when you archive them. Review collected by and hosted on G2.com.

Response from Maria Aksiantsiuk of Ideagen Quality Management

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Thank you for your feedback! It's wonderful to hear that Ideagen Quality Management is helping you manage all QMS activities in one place across multiple sites, and that it's improving communication and assessment management across your organization.

Your points about secondary license restrictions and the People module's acknowledgement handling when archiving staff are noted. Your account manager can review your license structure and discuss the acknowledgement workflow to explore potential solutions or workarounds.

Thanks for choosing Ideagen Quality Management!

Kind regards,

The Ideagen Team

JS

Justin S.

Quality Systems Analyst

Mid-Market (51-1000 emp.)

12/5/2024

"Ideagen just increased our pricing. Again."

0/5

What do you like best about Ideagen Quality Management?

Our organization mainly utilized this for document control. It worked decent enough and covered many areas of the ISO 9001:2015 standard regarding documentation. Review collected by and hosted on G2.com.

What do you dislike about Ideagen Quality Management?

Their failure to properly notify their clients of HUGE pricing increases. In 2023 we were paying $4,276.25. In 2024 they increased our pricing to $7,494.33. Our last invoice was $8,993.20. They will send a single email to one individual before increasing your price and only give you 30 days for contract adjustments. However, when they need to collect payment, they can magically email several people in your organization. To me, this is shady behavior. They should consider the same effort when contract renewal approaches. If your organization has money to burn, these guys will be more than happy to help you do it. Review collected by and hosted on G2.com.

Response from Maria Aksiantsiuk of Ideagen Quality Management

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Hi Justin,

Thank you for your feedback on Ideagen Quality Management. We're glad to hear that you find the document control features helpful, especially in simplifying ISO 9001:2015 compliance.

We appreciate your input regarding the licensing fees. While we understand that cost can be a concern, it's important to note that our pricing reflects the value we strive to deliver through continuous product enhancements and dedicated support. We offer tailored solutions to meet the needs of organizations of all sizes.

We encourage you to contact our Support Team or your Account Manager, who can assist you with any questions or guidance on available options. We're committed to your success and always here to help.

AA

Verified User in Airlines/Aviation

Mid-Market (51-1000 emp.)

9/8/2025

"feedback"

3/5

What do you like best about Ideagen Quality Management?

Good for managing the occurrence reports and audit findings. Review collected by and hosted on G2.com.

What do you dislike about Ideagen Quality Management?

The software is not up to date with what the industry needs. After the SMS, risk-based auditing was put in place, which means for every finding / non-conformance raised, there will be a risk value assigned to it. In Qpulse it's very hard to include a risk matrix, which is present in the incident module.

Other main issue is that we have a lot of secondary users, and if they have filed an occurrence report, they can't go back in the future to see what they have reported. Review collected by and hosted on G2.com.

Response from Maria Aksiantsiuk of Ideagen Quality Management

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Thank you for your feedback. It's good to hear that Q-Pulse helps you manage occurrence reports and audit findings.

Your account manager will be happy to share some latest enhancements regarding risk matrix capabilities and can also review permission settings for secondary user access to historical reports.

Thanks for sharing how we can better support aviation industry needs.

Kind regards,

The Ideagen Team

See how Ideagen Quality Management improved

KR

karan r.

Team Leader-Front office

Mid-Market (51-1000 emp.)

7/11/2023

"A high security tool"

5/5

What do you like best about Ideagen Quality Management?

DevonWay provides SaaS software for quality, safety, asset management, and workforce management for organizations in regulated Review collected by and hosted on G2.com.

What do you dislike about Ideagen Quality Management?

customer care service took very much time to respond which delays the result on time they should be more dedicated toward the customer handling service Review collected by and hosted on G2.com.

Response from Maria Aksiantsiuk of Ideagen Quality Management

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Thank you for updating your review, Karan! We're glad to hear the software works well for you and is helping increase productivity with operational tasks and asset management.

Your feedback about customer service response times from 2023 is noted. We've been working to improve our support experience, and we hope you've seen improvements since then. If you're still experiencing delays, please don't hesitate to reach out to your account manager.

Thanks for being an Ideagen customer!

Kind regards,

The Ideagen Team

UL

Verified User in Law Enforcement

Mid-Market (51-1000 emp.)

12/4/2025

"Comprehensive Solution That Meets All Our Needs"

4/5

What do you like best about Ideagen Quality Management?

It encompasses the majority of our needs in an efficient way. Its easy and intuitive to use. Review collected by and hosted on G2.com.

What do you dislike about Ideagen Quality Management?

The one area for me which isn't ideal is the management information aspects. I find it difficult to build useful reports. Review collected by and hosted on G2.com.

Response from Maria Aksiantsiuk of Ideagen Quality Management

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Thank you for your feedback! It's great to hear that Ideagen Quality Management is meeting the majority of your needs efficiently and that you find it easy and intuitive to use as a single place for all your quality activities.

Your point about building useful reports is valuable feedback. We have resources available at our Ideagen Luminate portal https://help.ideagen.com/hc/en-gb to help with report building, or your account manager can provide guidance on creating the reports you need.

Thanks for choosing Ideagen Quality Management!

Kind regards,

The Ideagen Team

CM

Chris M.

Director

Enterprise (> 1000 emp.)

3/13/2024

"Ideagen Quality Management"

4.5/5

What do you like best about Ideagen Quality Management?

All aspects of QMS are captured electronically.

Can configure Occurence and Incident workflows to match internal processes. Review collected by and hosted on G2.com.

What do you dislike about Ideagen Quality Management?

Data Integrity Compliance is weak.

Users require some significant training to be comfortable using the software. Some central help from Ideagen would be useful. Review collected by and hosted on G2.com.

Response from Maria Aksiantsiuk of Ideagen Quality Management

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Hi Chris,

Thank you for your detailed feedback!

We’re delighted to hear that you appreciate the comprehensive electronic capture of all aspects of QMS and the flexibility to configure Occurrence and Incident workflows to match your internal processes.

Regarding your feedback on training, we offer extensive support for our customers through various platforms:

Ideagen Help: Comprehensive how-to guides, some featuring videos, that walk you through product features, setup, administration, and IT maintenance.

Ideagen Academy: e-Learning courses that cover each module in detail.

Ideagen Community: A space to engage with other customers, share best practices, and collaborate.

We regularly review and update the content across these platforms to ensure it remains current and helpful.

We can also see that you are currently transitioning to the SaaS version of the solution, so we suggest that you speak with your transition specialist and mention the need for more training.

We would be happy to engage with you on future updates to better meet your needs.

See how Ideagen Quality Management improved

UG

Verified User in Government Administration

Mid-Market (51-1000 emp.)

1/16/2025

"Ideagen Quality Management Review"

3.5/5

What do you like best about Ideagen Quality Management?

The best thing I like about the product is it's ease of use and management along with custom workflows. Review collected by and hosted on G2.com.

What do you dislike about Ideagen Quality Management?

The removal or lack of support for custom javascripts. I understand security side but support removal forced use to rework many of our processes. Review collected by and hosted on G2.com.

Response from Maria Aksiantsiuk of Ideagen Quality Management

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Thank you for taking the time to share your thoughts on Ideagen Quality Management. It’s great to hear that you find the ease of use, management and custom workflows valuable —those are one of the key aspects we focus on delivering. We understand the frustration regarding the removal of support for custom JavaScripts. Your feedback is important, and we truly appreciate you sharing how it impacted your workflow as it helps us improve and serve you better. For any questions or support, your account manager and our support team are always here to help.

Kind regards,

The Ideagen Team

TA

Tim A.

Computer scientist - medical

Mid-Market (51-1000 emp.)

12/17/2025

"Convenient Cloud Deployment, Minimal Local Maintenance"

3.5/5

What do you like best about Ideagen Quality Management?

Cloud deployment, less local maintenance and support required. Review collected by and hosted on G2.com.

What do you dislike about Ideagen Quality Management?

Hosting costs inflate the license significantly. Review collected by and hosted on G2.com.

Response from Maria Aksiantsiuk of Ideagen Quality Management

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Thank you for your feedback, Tim! It's great to hear that the cloud deployment is working well for you and reducing your local maintenance burden. That's exactly what we aim to achieve - letting you focus on your work rather than infrastructure management.

We understand cost is an important consideration. Your account manager can review your current setup and discuss pricing options to ensure you're getting the best value for your organization's needs.

Thanks for choosing Ideagen Quality Management!

Kind regards,

The Ideagen Team