It is easy to use and you can quickly access multiple documents at a time Review collected by and hosted on G2.com.
When raising change requests you cannot try to open another document Review collected by and hosted on G2.com.
IQM is a convenient and useful system that saves time when ballooning engineering documentation and generating the necessary paperwork for FAI reports. The software can recognize different drawing formats and allows users to adjust balloon sizes and shapes as needed. We are using this software daily for over a decade after implementation in company's Quality System.
This software is convenient and easy to use for either experienced or new members of Quality team. Training process takes a short time.
Ideagen is fully integrated with Excel. It transfers ballooned engineering information to spreadsheet.
Customer support team is reliable, helpful and quick with responses on occasional questions/requests. Review collected by and hosted on G2.com.
It would be great to have an opportunity to balloon a drawing using group/multiple choice of the features which speed up an already quick ballooning process. Review collected by and hosted on G2.com.
Thank you so much for this wonderful feedback! We appreciate you taking the time to share your experience.
It sounds like you may be reviewing Ideagen Quality Control (our ballooning and FAI documentation software) rather than Ideagen Quality Management. If so, we're thrilled to hear it's been serving your aviation quality team reliably for over a decade!
Your suggestion about group/multiple choice ballooning is appreciated. Please mention this to your account manager who can submit this as an enhancement request.
Thanks for your continued partnership!
Kind regards,
The Ideagen Team
It is easy to build new workflows, upload and revise documents, and receive timely customer support. Review collected by and hosted on G2.com.
When workflows are sent back a step, the text boxes with previous comments are editable.
Edits to workflow responsible parties require taking the workflow offline, enabling "alter workflow permissions", making the edit, then putting it back online. There should be a more user-friendly way to accomplish adjusting responsible parties.
Also, new feature requests take too long (years) or are never implemented. Review collected by and hosted on G2.com.
I love having all elements of the QMS in one place and being able to link records.
The system is intuitive.
The training has always been thorough and bespoke Review collected by and hosted on G2.com.
Since moving to a hosted system everything is really slow.
It can take a few seconds before search results appear, adding a document/file to the document record takes at least 20 seconds. The system ties itself in a knot and crashes much more frequently.
User compliance is decreasing.
Despite raising a number of tickets and discussions with various account management/project and customer service personnel the issue is ongoing almost a year later.
Despite both being Ideagen products InPhase and Ideagen quality management dont talk to each other. Review collected by and hosted on G2.com.
Thank you for your feedback, Helen. It's wonderful to hear that having all QMS elements in one place with linked records is working well for you, and that the system is intuitive with thorough training.
The performance issues you're experiencing since moving to the hosted system warrant immediate attention, especially given they've persisted for nearly a year. We'd recommend raising a ticket with Ideagen Support at https://help.ideagen.com/hc/en-gb and reaching out to your account manager, who will make this a priority to help get these performance issues resolved. They can also discuss Ideagen Healthcare Guardian (formerly Ideagen InPhase) integration progress.
We appreciate your patience and look forward to resolving these challenges.
Kind regards,
The Ideagen Team
The customer service team are outstanding. Any query i had was answered in a detailed manner and always promptly. The integration over from our previous model was seamless and straightforward. It has a user friendly interface that is not difficult to navigate. It is a great tool for documents and customisable workflows. A very good product. Review collected by and hosted on G2.com.
There is no major dislikes about Ideagen from me. Review collected by and hosted on G2.com.
Thank you so much for this wonderful feedback, Colm! It's fantastic to hear that our customer service team provided outstanding support during your integration and beyond, and that the transition from your previous system was seamless. We're particularly pleased that the user-friendly interface, document management, and customizable workflows are generating helpful reports for your organization.
Thanks for choosing Ideagen Quality Management and for taking the time to share your positive experience!
Kind regards,
The Ideagen Team
Flexibility in initial setup, ability to create custom workflows for each event type.
Web view has been super useful for increasing organisation reporting. Review collected by and hosted on G2.com.
The software has bugs and quirks, making changes to the setup is not a straightforward exercise. (system admins are quality practitioners, not database technicians)
like messages intermittently not sending.
Support team have been responsive, though sometimes these tickets are not resolvable.
Inability to bulk amend records has been a big feature loss.
It would be useful to benchmark the software with users to improve usability.
The SaaS cloud solution is not compatible with our organisation.
The built-in dashboards are limited and difficult to setup. Review collected by and hosted on G2.com.
Thank you for this detailed feedback! It's great to hear that the flexibility in setup, custom workflows, and web view are helping increase reporting across your organization, and that we're supporting your compliance and audit tracking effectively.
We're continuously improving the solution, and your suggestion about bulk amend functionality is noted. Regarding benchmarking with users - we do have user feedback programs that help shape product development. If you're interested in participating, please mention this to your account manager. They can also discuss your specific needs and explore solutions that work best for your workflows.
Thank you for your honest feedback about both what's working and where we can improve.
Kind regards,
The Ideagen Team
As a Senior Project Manager at Affidea, I am responsible for implementing IQM across 15 countries. Although I do not use IQM regularly, the feedback from the quality managers in these countries has been overwhelmingly positive, indicating their satisfaction with the application. While the initial usage of IQM may seem challenging, Jeff Blackburn-Elliot, our consultant, has provided exceptional support during training and database configuration. Jeff's proactive approach, constant willingness to help, and insightful suggestions have been invaluable.
Coordinating the configuration with quality teams from 15 different countries, each with unique personalities and local regulations, has been a formidable task. However, Jeff's involvement has significantly eased and enhanced this process, making it more enjoyable. The integration journey, though long, has been remarkably smooth with Jeff on board. I truly wish I could continue working with him, as his contributions have been outstanding. Review collected by and hosted on G2.com.
As the IQM databases are now in use across all 15 countries, we are receiving an increasing number of requests, primarily related to issues. Unfortunately, the IT Support process is not yet live due to challenges in coordinating and integrating the Ideagen and Affidea support processes. Despite raising our questions and concerns with Ideagen Customer Support several weeks ago, there has been no progress. This situation is complicating the handover to Affidea operations.
Additionally, the data validation process is both time-consuming and complex, especially given the need to repeat it 15 times. Review collected by and hosted on G2.com.
Ideagen Quality Management helps with regulatory compliance. The best thing I like about this product is that it offers real-time visibility into quality metrics, helps spot risk areas, and supports decision-making. It also aligns with ISO standards and FDA regulations. Review collected by and hosted on G2.com.
I feel like it's hard to learn for first time users or learners ,and some UI elements are feel like old style and not modern Review collected by and hosted on G2.com.
Thank you for this excellent feedback, Pratik! It's wonderful to hear that Ideagen Quality Management is helping you maintain regulatory compliance with real-time visibility into quality metrics, and that it's supporting your work with ISO standards, FDA regulations, CAPA management, and faster document handling.
Your feedback about the learning curve for new users and UI modernization is noted. We're continuously working on improving the user experience and interface design. We have resources available at Ideagen Luminate to help new users get up to speed, and your account manager can also provide guidance for onboarding team members.
Thanks for choosing Ideagen Quality Management!
Kind regards,
The Ideagen Team
See how Ideagen Quality Management improvedEasy to use, interpret. Good visuals, and capabilities. Fit for purpose as our QMS. Easy to edit and personally find it easy to fix errors in the background. Capable to lock down different user permission access, and put restrictions in place. Live link to Odrive local files capabilities. Generally minimal issues reported by staff. Review collected by and hosted on G2.com.
Audit trails not possible in some areas, to track how a record has been updated by live time and user ID.
Occasional crashes, when systems update (may be a force IT issue too - so may not be Ideagen's fault). Review collected by and hosted on G2.com.
Thank you for this excellent feedback! It's wonderful to hear that Ideagen Quality Management is serving as an effective QMS for your organization, with staff finding it intuitive, easy to use, and experiencing minimal issues. We're particularly pleased that the permission controls, local file integration, and audit module calendar reminders are working well for your quality tracking needs.
Your point about audit trails in certain areas is valuable feedback - please mention this to your account manager who can explore solutions or submit an enhancement request for specific record types you need to track.
Thanks for choosing Ideagen Quality Management!
Kind regards,
The Ideagen Team
Ideagen Quality Management System has greatly enhanced our ability to manage compliance and audits in a structured and efficient manner. It has strengthened collaboration and accountability across teams while ensuring transparency. The automation features have significantly reduced manual effort, helping us maintain consistent quality standards. Review collected by and hosted on G2.com.
I have been using Ideagen QMS for over an year now and I have noticed nothing that I dislike Review collected by and hosted on G2.com.
Thank you so much for this wonderful feedback, Ayush! It's fantastic to hear that Ideagen Quality Management has enhanced your compliance and audit management while strengthening collaboration and accountability across your teams.
We're particularly pleased that our automation features have reduced manual effort while helping you maintain consistent quality standards. Having transparency and structure in quality management processes really does make a difference for enterprise organizations.
Thank you for choosing Ideagen and for taking the time to share your positive experience!
Kind regards,
The Ideagen Team
See how Ideagen Quality Management improved