Thank you for your feedback. We're glad the document management features have been useful for your SOPs, risk assessments, and COSHH forms.

We understand cost is a significant consideration, especially for smaller departments. Upgrades typically cost more than renewals because the new SaaS version offers much greater stability, scalability, and modern features that deliver the best customer experience. We recognize this can be challenging for smaller organizations, and we're committed to maintaining our partnership with you focused on long-term benefits.

We're sorry to hear about the difficulties with the off-boarding license installation and our team is working to resolve this quickly.

Kind regards,

The Ideagen Team

Thank you for this wonderful feedback! It's fantastic to hear that our team has worked closely with you to customize Ideagen Quality Management to your specific needs and recommend the best options available.

Moving from paper-based systems to electronic records for events, complaint management, equipment, and CAPA is a significant step - great to know we're supporting your GMP compliance and record keeping effectively!

Kind regards,

The Ideagen Team

Hi Melinda,

Thank you for your valuable feedback on Ideagen Quality Management. We're glad to hear that you appreciate the document control feature, which ensures timely reviews and simplifies your workflow setup. It's great to know that the software has become an integral part of your daily operations for tracking proficiency testing, calibration services and inquiries.

Thank you for sharing your feedback on the reporting mechanism. We're continuously working to enhance our reporting capabilities to provide clear and comprehensive reports that meet your needs. We would be glad to learn more about your suggestions for improvement, so we encourage you to discuss this in more detail with our Support Team or your Account Manager.

We hope your experience with Ideagen continues to be positive. Thanks for your insights!

Hi Kerry,

Thank you for sharing your detailed feedback about Ideagen Quality Management on G2. It’s great to hear that our solution is helping you consolidate documentation and improve traceability, visibility and accountability. We’re so glad that you’re seeing a reduction in admin time and have more confidence in your processes.

We appreciate your honesty about the initial learning curve. Transitions from previous methods can sometimes take time, and we’re always here to help make the process smoother. If you'd like support or tips to optimize your experience, please don’t hesitate to reach out to our team or your account manager.

Kind regards,

The Ideagen Team

Thank you for your review of Ideagen Quality Management. We're glad to hear that our system meets your needs, offering the features and simplicity that enable your work to be performed smoothly.

We appreciate your feedback regarding technical issues and want to assure you that we are actively working on enhancing our system's stability. Our upcoming release, V7.7.1 planned for Q1 2025, will include improvements to our platform and infrastructure. Additionally, we are actively developing a cloud-based version, which will be our primary offering in the long run.

We're pleased to hear that the Ideagen Quality Management covers all areas your users require, providing them with efficient document control and quality assurance. Our team is always here to support you, so please contact us if you have any questions or need assistance.

Thank you for choosing Ideagen Quality Management. We look forward to continuing to provide you with excellent service and solutions for your needs.

Thank you for your feedback. We're glad the activity tracking is working for your quality events.

Please share the specific search function issues you're experiencing with your account manager or our support team so they can help resolve them.

Kind regards,

The Ideagen Team

Thank you for taking the time to share your feedback. It's good to hear that the reminder system and document overview features are working well for you, and that you're benefiting from centralized documentation and proper version management.

Your points about the search engine and document upload process are important to us. Your account manager can show you some search tips and shortcuts for uploading documents that other customers have found helpful while we work on enhancing these features.

We appreciate your honest feedback - it helps us focus on what matters most to our users.

Kind regards,

The Ideagen Team

Hi Mitchell,

Thank you for your thoughtful review and for highlighting the expertise and patient approach of our team. We're thrilled to hear that you found the system well-structured and supported by responsive customer service that met your expectations.

We appreciate your feedback on the relevance of certain aspects to your specific role. While we understand that not every feature may apply universally, it's great to know that you still found the system valuable overall.

If you have any further questions or need additional support, please don't hesitate to contact our team or your account manager. We're always here to assist.

Kind regards,

The Ideagen Team

Thank you for sharing your experience with Ideagen Quality Management. We appreciate you highlighting the document review dates and ease of uploading new versions as features that work well for your document management needs.

We understand your concern about upgrade and support costs, especially as a small healthcare organization where budgets are often tight. Your account manager can discuss different pricing options that might better suit your needs, including scaled packages designed for smaller organizations. They can also review which features you're actually using to ensure you're not paying for capabilities you don't need.

Kind regards,

The Ideagen Team

Thank you for your feedback! It's great to hear that Ideagen Quality Management is proving useful for your quality management needs and helping identify gaps between protocols and staff capability.

For the learning curve, our Ideagen Community has comprehensive guides and e-learning courses that can help you get comfortable with the features more quickly.

Kind regards,

The Ideagen Team