Hi Mark,

Thank you for taking the time to share your thoughts about Ideagen Quality Control on G2. It's great to hear that you appreciate the improved OCR functionality, the swift response from our customer service team and the ease of use across your workflows, including Adobe Acrobat and Excel compatibility. Feedback like this shows us what we're doing well.

Your points about leader line limitations are valuable, and we recognize the need for flexibility in these features. As a workaround, you can balloon a characteristic and copy/paste the balloon and capture rectangle as many times as needed. Please contact your account manager, they would be happy to assist you further. We’ve also passed your feedback along to our product team to ensure it is thoughtfully considered for future updates.

Thank you once again for your valuable insights!

Kind regards,

The Ideagen Team

Hi Gary,

Thank you for sharing your experience with Ideagen Quality Control. We’re glad to hear that you find it incredibly user-friendly and an essential tool for creating your inspection reports, from simple tasks to comprehensive AS9102 reports. Feedback like yours reassures us that we’re headed in the right direction.

We also appreciate your suggestion for an automatic characteristic identifier for PDF files, we’ll ensure our team evaluates it for future updates. Additionally, we’d love to understand more about the challenges you face. Please note that OCR performance is influenced by the quality of the processed image. To optimize results, the application includes image adjustment controls, and the OCR engine offers customizable settings to further enhance its accuracy when needed.

If you have any questions or require assistance with specific features, your account manager is always here to help. Don’t hesitate to reach out — we’re committed to ensuring your success.

Kind regards,

The Ideagen Team

Hi Jessica,

Thank you for taking the time to share your feedback on Ideagen Quality Control! We’re thrilled to hear that you find the solution easy to use in your daily workflow and value its diverse features that help streamline your projects. It’s also wonderful to know that downloading and accessing the software was a seamless experience and that our customer support team left a positive impression.

Thank you for sharing your thoughts on the Smart Extract tool. For 2D/3D CAD models, the accuracy largely depends on the quality of the original model. Smart Extract imports data exactly as it is, so any inaccuracies usually come from the source CAD model, which is outside of our control. That said, we truly value your feedback and will take a closer look at the tool to see where we can make improvements.

If you have any additional questions or concerns, please don’t hesitate to reach out to your account manager — they’re always happy to assist.

Kind regards,

The Ideagen Team

Thank you for sharing your review and providing valuable feedback. We're thrilled to hear that you find Ideagen Quality Control easy to use and appreciate its multi-user accessibility across your business — it’s great to know where our tools are making a positive impact.

We also want to sincerely apologize for any delays you experienced with our customer support team. In regard to the formatting issues, we want to clarify that certain cells within the Excel sheet are designed to pull data directly from the application. As such, manually entering data into these cells will result in it not being saved.

Should you require further assistance, please do not hesitate to reach out to our support team — we are here to help and ensure you have the best possible experience.

Kind regards,

The Ideagen Team

Thank you for sharing your feedback and highlighting the positive aspects of Ideagen Quality Control. It’s fantastic to hear that you find the solution easy to use and effective, especially for creating balloon drawings, inspection records and managing FAIRs and PPAPs. We're pleased it aligns well with your AS9100 accreditation requirements.

About the occasional crashes when outputting documents, we genuinely appreciate you bringing this to our attention. While it’s good practice to save as you go, we understand the inconvenience and are always looking to improve.

If you have any questions or need further assistance, please feel free to reach out to our support team or your account manager. We're here to help.

Kind regards,

The Ideagen Team

Hi Carrie,

Thank you so much for sharing your thoughtful review and experiences with Ideagen Quality Control! It’s great to hear that our lessons and guidance have been helpful, especially as you navigated the program for the first time — your positive feedback means a lot. You’ve raised a fair point about occasional wait times for program-related questions; while it’s not common, we’re always focused on improvements and will ensure response times continue to get better. Your patience and understanding are truly appreciated. We’re delighted that the support you received helped ensure everything was set up and functioning effectively for your needs. If you have further questions or need assistance, don’t hesitate to reach out to your account manager. We're always here to help.

Kind regards,

The Ideagen Team

Hi Chris,

Thank you for sharing your feedback! We're thrilled to hear that you find Ideagen Quality Control excellent for managing inspections, documenting processes,and supporting your compliance with ISO standards. It's also great to know our technical support team has been efficient and knowledgeable in meeting your needs. We also appreciate your honesty about the learning curve; we understand that comprehensive functionality can sometimes feel overwhelming, especially during transitions. Your point is well taken, and we’ll consider ways to make the experience smoother for new users. Please don’t hesitate to reach out to your account manager if you have questions or need assistance — we’re here to help.

Kind regards,

The Ideagen Team

Thank you for taking the time to share your feedback and for being a valued user of Ideagen Quality Control over the past five years. It’s fantastic to hear that our software has been instrumental in streamlining your FAI documentation process and linking seamlessly with Net-Inspect, saving you time and enhancing productivity. We’re equally glad that our ongoing improvements have contributed positively to your operations.

While you noted being completely satisfied, we appreciate knowing that you find continuous improvements beneficial — we listen closely to feedback to ensure we’re delivering value to our customers.

If you have any questions or need assistance, our support team or your account manager is always here to help.

Kind regards,

The Ideagen Team

Thank you for taking the time to share your feedback on Ideagen Quality Control. It’s great to hear that you found our features easy to use and appreciated the stability without encountering bugs during your experience. We also see you’re utilizing the platform for NPI’s and PPAPs, which is exactly what it’s designed to support.

However, we would value understanding what influenced your review score. Feedback like this helps us improve and deliver a better experience to all our users. If something specific didn’t meet your expectations, we’d love to hear more. Please don’t hesitate to reach out to our support team or your account manager for assistance.

Kind regards,

The Ideagen Team