It's intuitive in suggesting which project to file mails to Review collected by and hosted on G2.com.
I haven't had any issues but colleagues have had issues with older versions of outlook Review collected by and hosted on G2.com.
How easily I can navigate the emails related to one job. Review collected by and hosted on G2.com.
Sometimes its difficult to find the associated folder to a job to file it properly. Review collected by and hosted on G2.com.
Excellent for filing emails to project folders or SharePoint, reducing inbox clutter and making emails easier to find Review collected by and hosted on G2.com.
Some users find long-term contracts inflexible and difficult to adjust if team size changes and price increases Review collected by and hosted on G2.com.
Very useful for searching back through old emails on a project, easy to keep all emails neatly filed for different project numbers Review collected by and hosted on G2.com.
Occasional technical problem and unable to use with MAC Review collected by and hosted on G2.com.
Following feedback only applies to Classic Outlook:
Search function easy to use
Features in the search function make it easy to find exactly what you want
works seamlessly with everyday use in terms of filing emails.
easy to distribute and locate active user
customer support is quick to respond and helpful. Review collected by and hosted on G2.com.
Mail Manager on new Outlook is terrible it simply does not work.
Not compatible with Mac users
auto-deallocation function is only there for show but it will be really useful to have this feature and remove any inactive users immediately
technical support is complicated and one ticket goes through multiple people. information on the issue always seems to be missed and needs to be re-explained. It was a long process to resolve.
Seems a bit pricy for a product that works only on one software Review collected by and hosted on G2.com.
Hi Tiffany,
Thank you for sharing your detailed review. It’s great to see you find the search function intuitive and efficient, and we’re glad the features make locating and filing emails straightforward. Hearing that our customer support has been helpful and responsive is also encouraging.
Thank you for your feedback regarding compatibility with New Outlook and Mac users. Addressing these limitations is a priority for us, and we’re pleased to share that enhancements for New Outlook integration are planned for the end of Q1 2025. We also appreciate your input on the auto-deallocation function and technical support process. We’ll review these areas to improve efficiency and streamline communication.
Your account manager will be in touch shortly with more details on upcoming updates. We're always here to help - please don’t hesitate to reach out with any further questions or needs.
Kind regards,
The Ideagen Team
efficient to help me find any emails relating to previous conversations. Review collected by and hosted on G2.com.
issues with finding some information, ie files attached to email threads are lost unless I find the specific email. Review collected by and hosted on G2.com.
OnePlace is great at providing additional integration features for MS Office and SharePoint. We use the OnePlace Mail Outlook add-in every day to manage uploading emails to SharePoint. The few times i've had to deal with support I have found them responsive and easy to deal with. The platform is also flexible and can be easily adapted to your environment. Review collected by and hosted on G2.com.
Some of the features in OnePlaceMail could be improved. The upload feature works very well but the ability to browse emails stored in SharePoint from within Outlook is not well implemented, rather than allowing you to browse using Outlook natively, it simply opens OnePlace within the Outlook window which reduces usability. Not a deal breaker by anymeans but could be a killer feature for us if implementation were better. We also at times experience a bug where the OnePlaceMail add-in stops working. This requires us to delete the OnePlaceMail config file for the Outlook add-in to work. A minor issue that is infrequent and easy to fix. Review collected by and hosted on G2.com.
Very reliable and easy to navigate - useful for keeping records when Outlook fails. Integration with internal filing system is helpful. Review collected by and hosted on G2.com.
Maybe making it a more user-friendly interface for searching content from previous emails - sometimes it's too "catch-all" Review collected by and hosted on G2.com.
The ability to find an email from anyone in the company past or present so seamlesly. Once set up the folders work well to file. We all use this on a faily basis across the company. It works well as iuntegrated in our normal email platform so you do not need to do anything else. Review collected by and hosted on G2.com.
On occasion the filing systems are slow and we need to restart the computer. Customer support could be a little better, when we have needed help it was a bit slow. Review collected by and hosted on G2.com.
OnePlaceMail is exactly what we were looking for. Having recently switched our company file storage to SharePoint OneLine via MS365, we were looking for a tool that would quickly allow us to attach a file from this environment by email. OnePlaceMail meets this requirement exactly. We have added the saving of important emails for the company with exactly the same interface. Review collected by and hosted on G2.com.
Eager to know the version compatible with the new MS365 platforms (new Outlook, new OWA, etc...) Review collected by and hosted on G2.com.