This tool has made email filing a priority for our team by prompting employees to file messages right away. It has also made the offboarding process much simpler, as I no longer have to spend hours sorting through years of emails that were never filed. Review collected by and hosted on G2.com.

The only problem I have is with the time difference, which makes it difficult to get a quick response when I need troubleshooting help. Review collected by and hosted on G2.com.

One Place Solutions is easy to set up and makes organizing emails by project a breeze. It ensures quick access to a project’s full history, regardless of who originally received the emails, this is a critical feature for collaborative projects

Customer support is great, being eager to help you when required, specially on the implementation process. Review collected by and hosted on G2.com.

Archiving can feel a bit slow and is entirely manual, which can disrupt workflow. Review collected by and hosted on G2.com.

The solution profiles are a significant time saver and easy to set up. I also appreciate the support team in terms of their expertise and response times. Review collected by and hosted on G2.com.

It may have improved over time but I find their user guides very busy and not so user friendly for our general staff. I have therefor not leveraged that part of their support materials Review collected by and hosted on G2.com.

Having a record of communication with other parties is valuable, as it provides proof of what was discussed and the specific information that was shared. This can be especially helpful when it is necessary to verify the details of an exchange. Review collected by and hosted on G2.com.

It's challenging to confirm when an email has been sent after it has been filed. The email does not appear in the sent items list, but only in the filed emails section. It would be helpful to have a clear indication that the email has actually been sent. Review collected by and hosted on G2.com.

Forced to file emails means those who are bad and admin are forced to do it. Review collected by and hosted on G2.com.

Recently discovered issue with filing to new locations, working with support to resolve it. Review collected by and hosted on G2.com.

I appreciate having access to team emails as well as archived files and correspondence. This makes it easier to stay informed and retrieve important information when needed. Its incredibly useful in reviewing older activity or picking up when a colleague is on leave Review collected by and hosted on G2.com.

The absence of cloud-based access makes the experience feel restricted. Review collected by and hosted on G2.com.

Quickly able to search emails from years past if needed by using a certain word or key phrase Review collected by and hosted on G2.com.

Creating the collections is confusing and not user friendly Review collected by and hosted on G2.com.

Small business looks for the quick easy path, and file sync is used way to often. The problems that arise are resolved by introducing One Place by allowing folder navigation style to users that are resistant to enbrace a true browser environment.

The use of One Place internally has also brought rapid file access across multiple sites for our management (including external client and vendor environments) thereby improving our own internal productivity, allowing us to provfide tangible benefits to clients when implementing the products. Review collected by and hosted on G2.com.

Microsoft changes are rapid, and sometimes the software aspects are behind the current 365 feature releases. Review collected by and hosted on G2.com.

Very simple to file emails - it is a great solution. Review collected by and hosted on G2.com.

Saved emails are filed under the name of who sent them not who they are to, which would be more useful for outgoing emails.

This is me being picky - it is genuinely a great solution. Review collected by and hosted on G2.com.

We had used our previous email management software for a decade so there was apprehension among some staff members when it came to replacing it with Mail Manager. A small number of us used the trial version and were suitably impressed to give it the go-ahead, and having rolled it out across the office, the transition has been absolutely seamless and everyone is finding it easy to use and extremely powerful when it comes to searching for data in emails. Review collected by and hosted on G2.com.

The only real item our previous software had that MM lacks at all is the capability to search across a project folder on the server - all files, not just emails. Review collected by and hosted on G2.com.