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# Ideagen Mail Manager Discussions

Ideagen Mail Manager is email filing and search for project-based businesses, used by 48,000+ users across 2,600+ AEC firms including Arup, WSP and Nitsch Engineering. It works inside Microsoft Outlook and files emails to the project, not the person, so any project email can be found in seconds, years after the team has moved on. Dispute navigation. When a client challenges a scope change, an approval or a decision, firms need the full email trail fast. 47% of project information relating to scope changes sits in email (Ideagen research, 507 AEC leaders). Nitsch Engineering cut e-discovery from weeks to minutes. Information loss. Project teams disband and key people leave, and their inboxes go with them. Mail Manager files to the project rather than the individual mailbox, so when someone leaves, the knowledge stays. How it works Prompt & Predict: machine learning learns filing behaviors and suggests the right location as emails are sent and received. Advanced Search: finds any filed email in seconds across years of project history. At Formation Architects, finding a specific email went from up to a week to seconds. Your data stays on your infrastructure: emails file into Microsoft 365 (SharePoint, OneDrive and Teams), file servers, ProjectWise, Procore, Viewpoint, Synergy and Ideagen Collaboration Portal. Ideagen is the filing layer, not the storage. Works in Classic and New Outlook, with a mobile app for filing and search on the go. Typically up and running in a day. “Most projects don’t go wrong, but if they do, email becomes critical.” Paul Hill, BIM Specialist, Arup Who it’s for. Firms working on significant projects, where a lost email means a dispute that can’t be defended or knowledge that walks out the door. Built at Arup in 2003 to solve Arup’s own email problem, and still used by Arup today. Firms that file only to SharePoint Online are usually better suited to Ideagen Mail Manager Enterprise.

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