# Ideagen Healthcare Guardian Reviews **Vendor:** Ideagen **Category:** [Healthcare Risk Management Software](https://www.g2.com/categories/healthcare-risk-management) **Average Rating:** 3.8/5.0 **Total Reviews:** 45 ## About Ideagen Healthcare Guardian Ideagen Healthcare Guardian supports healthcare organizations and regulated bodies prioritize safety, increase compliance and assurance and boost learning and improvement with pre-built, integrated apps for a holistic multi-level overview of your quality, compliance, assurance and performance. Each app is ready to go, out of the box, while also being fully customizable to meet your exact requirements. Ideagen Healthcare Guardian provides one, central place for all your critical information to provide one version of the truth that helps your entire organization make better decisions faster, from board level to individual, front-line users. Ideagen Healthcare Guardian’s powerful, versatile visual reporting toolkit helps you deliver the right information to the right people in a clear and engaging way – all without any need for coding. Users can access anything they need on any device, from anywhere, gaining the cost efficiency, performance and reliability of everything hosted on the cloud. Whether your organization needs to manage risk, monitor performance or ensure regulatory compliance quickly and easily, Ideagen Healthcare Guardian is the unrivalled digital solution that meets ALL your specific improvement needs, helping you to make the most of your people, money and assets and drive delivery of your strategic outcomes. ## Ideagen Healthcare Guardian Pros & Cons **What users like:** - Users find **Ideagen Healthcare Guardian easy to use** , enjoying its dynamic forms and clear navigation for efficient audits. (5 reviews) - Users enjoy the **improved reporting capabilities** of Ideagen Healthcare Guardian, enhancing functionality and user engagement. (5 reviews) - Users appreciate the **user-friendly dashboards** of Ideagen Healthcare Guardian, enhancing real-time performance tracking and engagement. (3 reviews) - Users enjoy the **real-time updates** from Ideagen Healthcare Guardian, enhancing clinical performance and simplifying governance tasks. (3 reviews) - Users value the **excellent customer support** of Ideagen Healthcare Guardian, enhancing their experience with ongoing training and insights. (2 reviews) - Features (2 reviews) - Customizability (1 reviews) - Customization (1 reviews) - Ease of Implementation (1 reviews) - Easy Integrations (1 reviews) **What users dislike:** - Users often face **implementation difficulties** due to poor communication, inadequate training, and slow support response times. (3 reviews) - Users note the **insufficient training** offered with Ideagen Healthcare Guardian, hindering effective system use and understanding. (3 reviews) - Users experience **poor customer support** , with slow response times and limited training impacting their overall satisfaction. (3 reviews) - Users face **access issues** due to delayed expert availability, poor support, and complicated login processes. (2 reviews) - Users find **difficult navigation** frustrating, especially when searching for investigators by job title is not an option. (1 reviews) - Learning Difficulty (1 reviews) - Limited Customization (1 reviews) - Limited Visualization (1 reviews) - Missing Features (1 reviews) - Poor Notifications Management (1 reviews) ## Ideagen Healthcare Guardian Reviews ### 1. InPhase: A powerful, versatile and highly customisable platform. **Rating:** 5.0/5.0 stars **Reviewed by:** Katie W. | InPhase System Manager and ICT Technical Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Ideagen Healthcare Guardian?** InPhase stands out as a powerful and comprehensive, but highly customisable system. It offers a remarkable level of flexibility and adaptability to easily fit a diverse range of organisational needs. Its user interface is both clean and visually appealing, making it accessible and intuitive across all devices – whether that is on a computer, tablet, or mobile telephone. One of the system’s key strengths is its ease of use for end users; even those new to the platform can quickly find their way around. However, it also makes many administrative tasks, such as managing questionnaire forms, adding fields, or amending field lists, straightforward, helping to streamline daily system operations. Once one is familiar with the way that the system works, its flexibility is immediately obvious and welcomed. Given this versatility, pages can be customised and tailored towards an organisation’s bespoke requirements. It also means that should a particular function not be available ‘out of the box’, it can often be built, further expanding the system’s abilities. InPhase excels in supporting reporting, providing robust real-time reports, dynamic infographics, and interactive dashboards. These features work to facilitate strategic alignment and the triangulation of data, enhancing decision-making processes at every level whilst supporting governance and compliance requirements. Overall, InPhase is an incredibly powerful and adaptable solution designed to simplify complex workflows and empower both end users and administrators alike. **What do you dislike about Ideagen Healthcare Guardian?** While InPhase offers impressive flexibility and functionality, there are a number of areas where things could perhaps be improved. While front-end use is quick and easy to pick up, administrative tasks can sometimes require more of an adjustment period. Some system processes are not as intuitive as they could be, and time is needed to fully understand the way that the platform works in the background, including some ‘quirks’ that can be confusing at first. Once one is familiar with this, the system is great, but these nuances can be a barrier to less technical people. Certain features are also notably limited in their current form, and there are instances where system applications do not integrate with each other as seamlessly as one might hope. Additionally, support responses can occasionally be slow or inconsistent – though, when that assistance is provided, the team is knowledgeable and helpful. Finally, while much of the support and guidance documentation is very useful, there is still a need for more comprehensive resources aimed at advanced users and system administrators to support them in making the most of such a comprehensive platform. **What problems is Ideagen Healthcare Guardian solving and how is that benefiting you?** InPhase solves several key problems for organisations, particularly in areas such as healthcare, by streamlining governance, performance, and compliance processes. In organisations, reporting can be inefficient, and when it is recorded, that data is often spread across multiple disparate services. InPhase works to simplify both the recording and monitoring of data providing an overview that triangulates data from multiple sources to support decision making, governance, drive performance and ultimately, improve outcomes for patients. ### 2. Product good, support poor **Rating:** 2.5/5.0 stars **Reviewed by:** Duncan C. | Clinical Governance Quality Data Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Ideagen Healthcare Guardian?** The ease of the system is a real plus as is the ability to create your own thing without having to go through a long developer process. **What do you dislike about Ideagen Healthcare Guardian?** The support is virtually non existent. It is almost impossible to get any help when you are stuck or would like to know if the product can do something. The help site is next to useless, search for a feature and you get lots of articles on previous versions that bare no sembilance to your system. Even if you search for a specific feature most times there are no articles on it and you have to searching through numerous articles in the hope that there is something useful. **What problems is Ideagen Healthcare Guardian solving and how is that benefiting you?** It provides us with a easy for staff to use system for incidents and audits. ### 3. Ideagen Inphase My Experience and Insights **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Ideagen Healthcare Guardian?** What I like best about Ideagen InPhase is that it provides an all-in-one governance platform, bringing risk, audit, performance, and compliance together in one place. The system is intuitive and user-friendly, with clear dashboards and reporting tools that make it easy to access real-time insights. Having a centralised platform means information is consistent, accessible, and linked directly to strategic goals, which supports both day-to-day management and long-term planning. The main upside of using InPhase is the efficiency it creates by reducing the reliance on spreadsheets, duplicated reports, and scattered documents. **What do you dislike about Ideagen Healthcare Guardian?** One drawback was that the implementation process took longer than expected, and not all requirements were fully explained at the outset. This led to some delays and additional adjustments as the system was being rolled out. One of the challenges with InPhase is that, while powerful, the platform can feel overwhelming at first due to the wide range of features and options. The initial setup and configuration may require significant time and support to tailor the system to specific organisational needs. Some users also find that the learning curve is steep, especially for those who are less comfortable with digital governance tools. Another downside is that, because the system is so comprehensive, performance can occasionally feel slower when handling large amounts of data or complex reporting. And ultimately the site does crash as a result. **What problems is Ideagen Healthcare Guardian solving and how is that benefiting you?** Ideagen InPhase is helping to solve the problem of fragmented governance, where information, reports, and audits were previously spread across multiple systems and spreadsheets. By bringing everything into one central platform, it provides greater visibility and consistency, reducing duplication and saving time. The system also addresses the challenge of tracking performance and compliance, making it easier to evidence decisions and demonstrate accountability during audits or inspections. ### 4. Excellent once you know how to use it already. **Rating:** 3.5/5.0 stars **Reviewed by:** John B. | Quality Governance Facilitator, Enterprise (> 1000 emp.) **Reviewed Date:** June 20, 2025 **What do you like best about Ideagen Healthcare Guardian?** It retains the data accurately. It is easy to understand the basic principles of how to search for data or how to find monthly / yearly reports. The data screens are uncluttered and easy to interpret. I use this system all day, every day so I would like to think I have a reasonable understanding of it. With regards to support, we have an inhouse inphase team who seem to be able to rectify most issues effectively and efficiently. As information database systems go, it is good in the places where it needs to be. I do have a number of small things which I think could improve it for the average daily user though. **What do you dislike about Ideagen Healthcare Guardian?** Graphical representations of data are too hard to tweak to one's own preferences. It took quite a while to work out how to amend the bar graphs into a format which would be useful for me and space it all as I wanted. The slicers are not always easy to find as they often have the word 'search' in front of them. Wildcard searches will produce the results however you shouldn't have to use the wildcard function. There have been occasions where inphase has updated or gone offline for amendments but our inhouse team have not been made aware, consequently the entire team ceases to function. We understand that updates are necessary but the team should be notified in advance. Individual users should be able to save their personal settings where it comes to graphical representations or the format in which data is displayed in tables, instead of having to change everything every time you log on. **What problems is Ideagen Healthcare Guardian solving and how is that benefiting you?** It is excellent for the purposes of pulling data on previous incidents and creating daily reports for use across a number of different areas. ### 5. InPhase **Rating:** 3.0/5.0 stars **Reviewed by:** Stephen L. | Quality Systems Implementation Lead, Enterprise (> 1000 emp.) **Reviewed Date:** August 08, 2025 **What do you like best about Ideagen Healthcare Guardian?** I feel the flexibility on the system is very good and there is a huge amount of customisability to create pages, dashboards etc this level of functionality we have not had from previous risk management software we have used within the trust. Huge potential with the system to create bespoke pages, dashboards etc. for services, category types i.e. medication as long as the administrator's can understand to complexities of some of the system. Question manager is very easy to use and has a decent range of question types etc. which I think is very straightforward and responsive to change. Some of the trigger options to update a question answer based on the answer of another question is very good and not something we have been able to do previously on other systems. The ability to have as many repeatable sections or questions as required is a marked improvement as what we have previously used where this was not an option. The locking of records while a user is on was a big improvement for user experience as we were having issues of work being lost prior to this. **What do you dislike about Ideagen Healthcare Guardian?** I personally found a lot of the training to be very lacking. Feel a lot of very good functionality on the system is not really explained and have had to work out myself via trial and error. The videos and report building training I found go into very little detail about some things I would consider key on the system. No longer have lightning sessions available and find it very hard to get any time with an expert on the system which i feel would resolve huge amount of issues that we currently have with the system. Also find huge delay in resolving of issues or even contact from the support team after an initial response requesting additional information sometimes 2nd responses are 6 months plus or just tickets being closed with no resolution. Some areas of the system as far as I can tell just do not work the way in which I have been told they do such as top 10 dashboard reports using the dataset count rank which as far as I can see is unusable as it just does not work, I have raised this in a ticket and have had no real feedback or support on this matter for a number of months. The whole section on the system around object syncs, permissions and object based pages I feel are not explained very well anywhere online or in any of the initial training videos as far as I have seen and I feel like there is a big knowledge gap on how these work and I feel this is a very vital part of the system. Updates are not very well advertised or explained, I do read the patch notes for each version but they are not very detailed and the new functionality is not explained. One example is when the word templates section on question manager was released I really liked the idea behind this but no guidance was provided and our trust raised a ticket for a little support and none was received and the help desk staff did not seem to know this section have been added and asked us to show them where it was. This was many months ago possibly dating back to last year and the ticket was just closed with nothing further added. We have also found we have had various and numerous issues after every update we have had on the system. We haven't really had explanations behind why and what went wrong and some have affected the system for weeks. Our current functionality quite often no longer works after updates and we have to change and fix ourselves or raise a ticket. Printing from the site I find to be very poor, the print button has not worked on our system for a large period of time and has not been fixed despite numerous requests it just goes round and round and as a result we have to use the Microsoft edge print button which is not available on all pages such as when a form is just open and not in a new tab it cuts off the form. It is also very difficult to explain to users to not select the printer icon as it won't work but to use their internet settings and print off instead and this is not user friendly or make for a good user experience. Furthermore for printing records we only want some questions to be included but it seems to just print everything which causes forms to be 20 plus pages, some of our staff such as the claims as result have to redact lots of information which in an ideal world would not be included on print if we had the appropriate options. I feel as though areas on our system were never completed during implementation such as our BAF is just the first box and then none of the charts etc. work and do not link to anything on our system, our oversight page is just blank and no work was ever carried out on it as far as I am aware. All of the prebuilt reports that were on our system have never worked as they were not linked to our new forms or updated with changes we made to the system and questions during the implementation process and as a result 90% have been removed and we have created our own dashboards and the InPhase ones have never been used. My InPhase page while I really like the concept of it, in it's current state I find it confuses the users, is not easily customisable and is quite detrimental to the user experience, I am the owner of 0 risks but this page states I have 2000 sections of missing risk data on my risks which is just incorrect. We are looking at developing our own inhouse My InPhase page which we feel would enhance the user experience for everyday ward staff users. A feature that is really lacking that was possible on datix is batch updating records for specific question answers, this isn't available to system administrators which I feel is quite a big loss and takes some flexibility away from making changes to location categories etc. Some key features that we feel are lacking on the system: Email functionality is not very good we previously had a way to choose any user and email them directly from the system which I don't feel works very well on InPhase. Working my InPhase page. Triggers based on dates i.e. when a policy hits it's renewal date automatically emailing the author and automatically changing that policy to out of date on the record itself would be a huge benefit. Batch update functionality. Working top ten or five charts for questions in dashboards. Rework of permissions, transfer to group and object sync or better training for this as it is currently very complicated. Being able to rename questionnaires and audits ourselves we feel is a very basic function that we cannot currently do. Being able to set a question answer to a pre-set colour for reports would save a huge amount of time i.e. adding the severity of severe to harm level questions to automatically show as red in reports would be great. We currently find some of our dashboard over time have the colours changing on what we originally set up as some months there was no severe harm and the colour resets next time it shows. Greater customisability of actions. **What problems is Ideagen Healthcare Guardian solving and how is that benefiting you?** Risk management and event management. Provides dashboard support for clinical governance and audit data ### 6. PAM **Rating:** 3.5/5.0 stars **Reviewed by:** Abdul S. | Group Head of Compliance, Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Ideagen Healthcare Guardian?** The recent engagement from Ideagen management, to ensure PAM module is best used/utilised has been really good. We are hoping we can soon be able to maximise the tool to shape up and E&F compliance **What do you dislike about Ideagen Healthcare Guardian?** The understanding of the importance of our needs to get the tool tailored to our organisation's requirements has been very professionally handled. We have a scheduled meeting to address any issues /setbacks. Molly, Aaron and John Boland have been extremely helpful throughout the process. The downfall is that it has taken far too long to resolve current matters since Inphase's move to Ideagen. We have not been able to use the tool at all. **What problems is Ideagen Healthcare Guardian solving and how is that benefiting you?** Centralising our Compliance data and action log, allowing us to see our compliance status at a glance. ### 7. A Powerful and Versatile Platform **Rating:** 4.0/5.0 stars **Reviewed by:** Amy B. | Senior Administration Assistant, Enterprise (> 1000 emp.) **Reviewed Date:** May 15, 2025 **What do you like best about Ideagen Healthcare Guardian?** InPhase has simplified my day-to-day tasks, especially in my Policy Management role for an NHS Trust. Having all of the information available to staff on an online system with live dashboards and reporting makes the overview and management of policy/procedure/protocol/guideline/SOP reviewing much simpler. InPhase also provides a permanently up-to-date way for each division to monitor and see their own policy compliance at their leisure, reducing my email traffic and allowing me greater capacity to focus on other tasks. **What do you dislike about Ideagen Healthcare Guardian?** Historically InPhase customer support and the support ticket system has been less than reliable, with some raised tickets taking months before we received a proper response. Since Ideagen acquired InPhase this does seem to have improved slightly. **What problems is Ideagen Healthcare Guardian solving and how is that benefiting you?** InPhase has provided a centralised online platform for Trust staff to clearly see accurate and up-to-date compliance information for Audits, Policies, NICE Guidance, etc... ### 8. Increased knowledge of the product and its capabilities **Rating:** 4.0/5.0 stars **Reviewed by:** Nichola E. | Datix System Manager, Enterprise (> 1000 emp.) **Reviewed Date:** April 11, 2025 **What do you like best about Ideagen Healthcare Guardian?** The training sessions we have just had this week have increased our knowledge immensely and I now feel reassured that the system will work for our trust. Having input from consultants is vital as you need to know what the software is capable of. The migration was a lot simpler than I was expecting. **What do you dislike about Ideagen Healthcare Guardian?** There are a couple of things our current software does that InPhase didn't have, but the consultants have listened to us and, in the main, have made the necessary adjustments. We will have to wait for the user testing to see if it works. We needed the consultants' input nearer to the beginning of the project as we are only now seeing the functionality. **What problems is Ideagen Healthcare Guardian solving and how is that benefiting you?** We didn't have a joined up process for all areas of risk management as this was spread across multiple systems and our audit team were relying on spreadsheets to monitor their work. We've not yet gone live, but I can see how InPhase will tie everything together. ### 9. Great safeguarding system! **Rating:** 4.5/5.0 stars **Reviewed by:** kirstie H. | Adult safeguarding nurse, Enterprise (> 1000 emp.) **Reviewed Date:** May 16, 2025 **What do you like best about Ideagen Healthcare Guardian?** Really easy to use, great for documentation. Recent changes required on our format - really impressed at how quickly and easily these changes could be made and added to the form. This really has improved reporting on our systems. **What do you dislike about Ideagen Healthcare Guardian?** Unable to link LFPSE incident to safeguarding forms. **What problems is Ideagen Healthcare Guardian solving and how is that benefiting you?** separate referrals are now being completed - saving unnecessary work load and ensuring referrals are being made. ### 10. Inphase Platform user **Rating:** 4.0/5.0 stars **Reviewed by:** Rajesh J. | Medicines Safety Officer (MSO) & Patient Safety Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** September 20, 2025 **What do you like best about Ideagen Healthcare Guardian?** I like the actions module and risk register. These are easy to use apps within the platform **What do you dislike about Ideagen Healthcare Guardian?** The dashboards/Portals can be difficult to construct. **What problems is Ideagen Healthcare Guardian solving and how is that benefiting you?** I am exploring with inphase about how providers can build apps within the platform given the right training ### 11. Learning and moving forwards with InPhase Ideagen **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** April 15, 2025 **What do you like best about Ideagen Healthcare Guardian?** Ease of use for staff once have access to the system. The customer support speaking on behalf of myself has been pro-active and there when I need it. The features of the system have more capabilities than the previous system and the ease of integration with our clinical system we use as well as of course sending the data live to LFPSE. **What do you dislike about Ideagen Healthcare Guardian?** In regards to building reports which I have never had to do before in my previous jobs, I have found some of the functionality a little difficult to get my head round and not always so intuitive, so can stall the work I do for the services occasionally. **What problems is Ideagen Healthcare Guardian solving and how is that benefiting you?** Pulling live data via reports that staff can use to send in a timely fashion to the various commissioners, staff, managers etc. Able to look at trends from LFPSE information and this benefits the Trust as a whole to learn from this. ### 12. Intuitive system **Rating:** 4.0/5.0 stars **Reviewed by:** Joshua H. | Safety and Governance Lead, Enterprise (> 1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Ideagen Healthcare Guardian?** Inphase works well from an end user perspective and allows the addition and removal of slicers/fields with ease. **What do you dislike about Ideagen Healthcare Guardian?** Nothing to note so far from use of the system **What problems is Ideagen Healthcare Guardian solving and how is that benefiting you?** Identifying themes ### 13. Fast and efficient company **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Ideagen Healthcare Guardian?** Quite a modern take on a risk recording system, very customisable, and easy to navigate. Fast response for any issues as well. **What do you dislike about Ideagen Healthcare Guardian?** Quite a lot goes in to configuring the system and setting it out in a way that works best for the organisation. **What problems is Ideagen Healthcare Guardian solving and how is that benefiting you?** Reporting issues, making it clearer to use and import data. ### 14. Looks good but poor integration **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** August 07, 2025 **What do you like best about Ideagen Healthcare Guardian?** It looks good to the end user and the form design is easy to move fields around **What do you dislike about Ideagen Healthcare Guardian?** Support is very poor from the service desk. It wasnt easy to implement when coming from Datix. It does not easily integrate with other systems, so no link to activate directory or our patient system. **What problems is Ideagen Healthcare Guardian solving and how is that benefiting you?** having a learning response section is helpful and users are getting to know what has been done from an incident logged. ### 15. Brilliant and Informative **Rating:** 5.0/5.0 stars **Reviewed by:** Justice O. | Health And Safety Advisor, Enterprise (> 1000 emp.) **Reviewed Date:** June 12, 2025 **What do you like best about Ideagen Healthcare Guardian?** Good Interface. Very User Friendly and Easy to Use, Its was very easy to move across data from our previous system over to Inphase. **What do you dislike about Ideagen Healthcare Guardian?** I have been using Inphase for nearly two years now, So far i like the system better than the previous. **What problems is Ideagen Healthcare Guardian solving and how is that benefiting you?** It is a good incident / event reporting system and also a good risk management tool. ### 16. Ideagen InPhase Could Be Better **Rating:** 3.0/5.0 stars **Reviewed by:** Janet H. | Quality Compliance Facilitator, Enterprise (> 1000 emp.) **Reviewed Date:** December 10, 2024 **What do you like best about Ideagen Healthcare Guardian?** Once you get your head around how the system works and the capabilities, InPhase with time and resources is a very useful tool for auditing compliance across our trust. Our users find it easy to use for completing a number of questionnaires. The audit function is used daily by our users and was relatively easy to integrate. **What do you dislike about Ideagen Healthcare Guardian?** More investment required in the support function. The time it takes to resolve relatively small issues is a problem. Unfortunately, there were issues with implementation. The dependence on the knowledge of other organisations admin is helpful but not what is needed. Every organisation has different needs - the lack of support during implementation 3 years ago is still impacting development. No contact or action was taken even when I reached out to the people who could have resolved the issues. Customer support is improving but initially hit and miss. Still takes too long to respond to urgent requests. **What problems is Ideagen Healthcare Guardian solving and how is that benefiting you?** Being able to access audit results within 24 hours has been benefical to audit owners. Highlights specific issues and helps teams to focus on resolving problems and to best practice. ### 17. Information all in one place **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Ideagen Healthcare Guardian?** All information is in one place, makes it easier to analyse information. **What do you dislike about Ideagen Healthcare Guardian?** It has taken time to personalise to our organisation and figure out how to use. **What problems is Ideagen Healthcare Guardian solving and how is that benefiting you?** Looking at themes and trends in reported incident - making it more visible and easily identifiable. ### 18. the system has a lot of potential however, can be very technical for a user to build reports. **Rating:** 3.0/5.0 stars **Reviewed by:** anita f. | Head of Complaints, Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2025 **What do you like best about Ideagen Healthcare Guardian?** the forms are easy to build and use and has a lot of potential **What do you dislike about Ideagen Healthcare Guardian?** having to understand what portals and widges are **What problems is Ideagen Healthcare Guardian solving and how is that benefiting you?** complaint handling ### 19. Great system **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** September 18, 2025 **What do you like best about Ideagen Healthcare Guardian?** Allows me to log risks in a timely and easy to use manner **What do you dislike about Ideagen Healthcare Guardian?** Any issues are resolved easily by customer support **What problems is Ideagen Healthcare Guardian solving and how is that benefiting you?** It allows the trust to identify and log risks in an easy to use way ### 20. I work in safeguarding so use in my daily role **Rating:** 5.0/5.0 stars **Reviewed by:** Paula B. | Safeguarding nurse, Enterprise (> 1000 emp.) **Reviewed Date:** May 16, 2025 **What do you like best about Ideagen Healthcare Guardian?** It's very user friendly for both submitting concerns and investigating them. Simple to use. All on one page. Like how things can be changed for what we require as a service. Good for collecting data. Have been very well supported by inphase support in the trust. **What do you dislike about Ideagen Healthcare Guardian?** Changes that needed to be made were highlighted and changed. **What problems is Ideagen Healthcare Guardian solving and how is that benefiting you?** Ease of use ### 21. Great product, support infrastructure is finally starting to catch up **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** January 22, 2025 **What do you like best about Ideagen Healthcare Guardian?** We have created ~4,500 visualisations, ~400 dashboards, and ~50 portals to support governance which demonstrates the system’s capacity for in-depth, real-time reporting. The migration of legacy data ensured seamless access to historical records, which is critical for audits, regulatory inquiries, and ongoing analysis. The ability to create bespoke functionality including Personal and Consolidated To-Do Lists and the Support Hub, reflect a user-centric approach by simplifying tasks and improving issue resolution. **What do you dislike about Ideagen Healthcare Guardian?** InPhase's strained resources during the implementation led to poor communication, inadequate documentation, and delays. Problem solving is still hampered by timely access to experts. I am aware that this is a top priority for the organisation. I know you need to maximise your profits but not everything needs to be a sales pitch. **What problems is Ideagen Healthcare Guardian solving and how is that benefiting you?** Combines multiple governance functions into one platform which eliminates the need to manage disparate systems, improving efficiency and oversight. Automates incident reporting to NHS England in compliance with mandated standards, supporting real-time external oversight and compliance monitoring. Will streamline policy management and compliance tracking for NICE guidelines - as when the modules go live. The custom dashboards and reports provide tailored, real-time insights for Divisions, specialties, and the Trust as a whole. Personal To-Do Lists, support hubs, and specialist dashboards simplify day-to-day governance tasks and decision-making. ### 22. Easy to use and very visual **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** September 18, 2025 **What do you like best about Ideagen Healthcare Guardian?** ease of use and very visual. Easy for admin access **What do you dislike about Ideagen Healthcare Guardian?** there is nothing about the system i dislike **What problems is Ideagen Healthcare Guardian solving and how is that benefiting you?** it is user friendly for the users which reduces calls made to our team. ### 23. Much improved since moving over to Ideagen, but changes can't come fast enough **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** January 08, 2025 **What do you like best about Ideagen Healthcare Guardian?** The BI capabilities within the system are excellent and really helpful once you get your head around them. The system is very customisable to our organisation which is great. It is also easy to upload data from a previous system (Datix in our case) which means we have data continuity. **What do you dislike about Ideagen Healthcare Guardian?** Customer service and response to tickets has historically been very poor, although this is now improving. The system doesn't always seem stable, as occasionally new issues crop up randomly without an update having taken place. There are also some security issues posed by not being within the HSCN which means that MFA is required which makes logging in more difficult for users. Initial training for administrators is also very limited and is primarily through videos which aren't tailored to our implementation and therefore aren't always relevant. **What problems is Ideagen Healthcare Guardian solving and how is that benefiting you?** It is a repository for all our governance information. We are able to then create reports and dashboards to summarise this to stakeholders. It makes it easy to manage everything in one place. ### 24. Good System, More User/Training Guides would be helpful **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Ideagen Healthcare Guardian?** Mostly User Friendly System, lots of features **What do you dislike about Ideagen Healthcare Guardian?** Short of user guides and training guides **What problems is Ideagen Healthcare Guardian solving and how is that benefiting you?** Incident management ### 25. We have purchased InPhase and currently implementing this system **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** August 07, 2025 **What do you like best about Ideagen Healthcare Guardian?** It is very user friendly and the dashboards available make analysing data much easier. **What do you dislike about Ideagen Healthcare Guardian?** The implementation plan is slow to get to the build of InPhase. We had hoped to introduce one module at a time once they are built, but we have to wait a few months before a technician can work with us to build everything. **What problems is Ideagen Healthcare Guardian solving and how is that benefiting you?** InPhase is replacing our integrated risk management system with improved functioning and business intelligence. ### 26. Really easy to navigate - didnt take me much time to learn the system **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Ideagen Healthcare Guardian?** Access to support. Easy to navigate. Easy to understand data presentation **What do you dislike about Ideagen Healthcare Guardian?** Unable to track actions. we need to look at actions that have been created and then tracked to completion. **What problems is Ideagen Healthcare Guardian solving and how is that benefiting you?** we can see other care groups incidents and see the progress along with the actions. We can also theme the incidents. ### 27. InPhase Review. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2025 **What do you like best about Ideagen Healthcare Guardian?** What i like best about InPhase is the ease of use Everything is set out user friendly. The training was very useful and highlighted any concerns i had. **What do you dislike about Ideagen Healthcare Guardian?** There is nothing as of yet i have come to dislike in regards to Inphase It took a while to get used to. **What problems is Ideagen Healthcare Guardian solving and how is that benefiting you?** Inphase is assisting with the completion of datixs. This is beneficial as it provides a way for the trust to learn from mistakes and or near misses. ### 28. The product looks good but there are improvements to be made **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** September 17, 2025 **What do you like best about Ideagen Healthcare Guardian?** It is customisable and clean looking. With all information in one system. **What do you dislike about Ideagen Healthcare Guardian?** very poor experience of project management and developing the modules **What problems is Ideagen Healthcare Guardian solving and how is that benefiting you?** Once fully implemented we hope to be able to see all the information in one place. ### 29. Ideagen InPhase in 2025: A Flexible but Complex Tool for Performance Management **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Ideagen Healthcare Guardian?** Once training completed the interface, dashboards, and reporting tools are clear and relatively straightforward. Excellent prompt Customer Service with issues. **What do you dislike about Ideagen Healthcare Guardian?** Information overload in training as large system. **What problems is Ideagen Healthcare Guardian solving and how is that benefiting you?** Reporting Risks i find within the clinical system. ### 30. Backbone to our mortality governance **Rating:** 5.0/5.0 stars **Reviewed by:** Christopher B. | Directorate Manager for the CMO, Enterprise (> 1000 emp.) **Reviewed Date:** April 11, 2025 **What do you like best about Ideagen Healthcare Guardian?** The ability to locally develop the system to meet the needs of your service, and rapidly adapt to any subsequent changes that may occur. **What do you dislike about Ideagen Healthcare Guardian?** Developing reports and dashboards. We have established a large amount of information, which we would like to use reports to help identify key themes and patterns. **What problems is Ideagen Healthcare Guardian solving and how is that benefiting you?** In-Phase Mortality module has provided us with the backbone to all our governance, ensuring the correct flows and escalations where appropriate. ### 31. Flexible and powerful. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** September 17, 2025 **What do you like best about Ideagen Healthcare Guardian?** Able to add modules as, and when, required. **What do you dislike about Ideagen Healthcare Guardian?** Need to make sending notifications easy. **What problems is Ideagen Healthcare Guardian solving and how is that benefiting you?** Bringing together, for the first time, a range of compliance and assurance systems in one product. ### 32. Really good system, back end user interface could be better. Provider support could be more timely. **Rating:** 3.5/5.0 stars **Reviewed by:** Gareth T. | System Manager, Enterprise (> 1000 emp.) **Reviewed Date:** February 28, 2025 **What do you like best about Ideagen Healthcare Guardian?** The system is excellent and very good for configuration and developments. **What do you dislike about Ideagen Healthcare Guardian?** Support from developers/when issues arise can be poor at times. **What problems is Ideagen Healthcare Guardian solving and how is that benefiting you?** reporting and management of risks, incidents and feedback ### 33. Great product but still room for improvement. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** January 08, 2025 **What do you like best about Ideagen Healthcare Guardian?** Once you get your head round the different concepts, it is a much better system than others on the market. It is easy on the eye to use and the reporting functionality is excellent. **What do you dislike about Ideagen Healthcare Guardian?** Some basic data capture elements missing, e.g. no trimming of text fields to remove leading and trailing spaces. This is particularly frustrating when reviewing incidents reported. **What problems is Ideagen Healthcare Guardian solving and how is that benefiting you?** Reporting and reviewing of Patient Safety incidents in a clear and precise way. Automatically uploading of incidents to LFPSE. Control of Actions raised and links to associated records. Handling of Safety Alerts. Reporting of Feedback. Logging of Risks. System will benefit even further when additional Apps incorporated. ### 34. Communication has improved. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** April 04, 2025 **What do you like best about Ideagen Healthcare Guardian?** I believe Ideagen Inphase have improved their communication, we have had a lot of help from Paul, he is super helpful. Whenever we log a support call they are fast to get back to us. Easy to use the website also. **What do you dislike about Ideagen Healthcare Guardian?** When we first had Inphase the communication seemed to be an issue, we weren't getting many replies to important support calls, but as I said this has improved greatly, overall I am happy with the support provided. **What problems is Ideagen Healthcare Guardian solving and how is that benefiting you?** Cannot really comment on this as Head of Risk deals with this side of things. ### 35. Ideagen H&S Management Systems **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Public Safety | Enterprise (> 1000 emp.) **Reviewed Date:** June 12, 2025 **What do you like best about Ideagen Healthcare Guardian?** Very informative and can provide a birds eye view of information available. Useful in providing assurance to clients. **What do you dislike about Ideagen Healthcare Guardian?** Nothing in particular, very easy to use, can navigate round easily enough etc. **What problems is Ideagen Healthcare Guardian solving and how is that benefiting you?** Everything stored in one place. Can set tasks for managers etc. Dates with deadlines is useful. Provides assurance to clients. ### 36. An easy-to-use and intuitive product **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** May 12, 2025 **What do you like best about Ideagen Healthcare Guardian?** Very easy-to-use; multiple capabilities that span all aspects of clinical quality management **What do you dislike about Ideagen Healthcare Guardian?** No remote solution e.g., app, which would offer improved accessibility. **What problems is Ideagen Healthcare Guardian solving and how is that benefiting you?** Provides an end-to-end quality management solution. ### 37. A very versatile solution, but make sure you have enough training and support! **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** January 09, 2025 **What do you like best about Ideagen Healthcare Guardian?** We have managed to develop a kind of "dashboard", summarising overall performance in real time, to support our clinical services. This has been a real positive. **What do you dislike about Ideagen Healthcare Guardian?** We significantly underestimated the need for extensive training and support. InPhase is very different to anything we have come across before, so we really needed lots of support to move forward initially. **What problems is Ideagen Healthcare Guardian solving and how is that benefiting you?** The summary dashboard analysis helps our teams to see how they are improving in real-time, as opposed to the previous manual methods of monthly compilation of data. ### 38. Promising and responsive **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** January 15, 2025 **What do you like best about Ideagen Healthcare Guardian?** Ability to compare and triangulate data from different apps to see a bigger picture of safety and risk intelligence. Customer Care Team open to feedback and solution focussed. **What do you dislike about Ideagen Healthcare Guardian?** Competing with other organisations for development recources and waiting times to fix glitches and improve the functionality. **What problems is Ideagen Healthcare Guardian solving and how is that benefiting you?** Removal of manual report building in terms of comparing data from different angles, e.g. complaints, incidents, risk and safeguarding. Enabling corporate record keeping to be held in one place. Increasing visibility of data across the organisation. ### 39. Using In Phase **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** June 12, 2025 **What do you like best about Ideagen Healthcare Guardian?** Easily negotiable Ease of pulling governance data **What do you dislike about Ideagen Healthcare Guardian?** Modules not being fully utilised Test module not purchased by our trust Minor tweaks can have a larger impact on day to day use and sharing **What problems is Ideagen Healthcare Guardian solving and how is that benefiting you?** This helps us log and monitor service safety ### 40. Implementation of Ideagen InPhase **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** December 12, 2024 **What do you like best about Ideagen Healthcare Guardian?** Really functional system which has a lot to offer, including advanced reports and dashboards, user friendly layouts and opportunities for better user engagement. As I use the system everyday I really like the Single Sign On aspect also. **What do you dislike about Ideagen Healthcare Guardian?** I think learning from past experiences could be improved within the business, including revised project implementation processes and improved planning/organisation. The training could also be enhanced to cover more topics and required knowledge for building the system. **What problems is Ideagen Healthcare Guardian solving and how is that benefiting you?** Better analysis of real-time data and improved user engagement with a system which is user friendly. ### 41. Enhances the way we learn from patient safety incidents and can be adapted to fit our requirements **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) **Reviewed Date:** January 20, 2025 **What do you like best about Ideagen Healthcare Guardian?** It is very easy to use. The forms are dynamic. Further enhancements can be made demonstrating flexibility and opportunity. Reporting abilities are an improvement on what we had. **What do you dislike about Ideagen Healthcare Guardian?** Customer Support during the implementation to InPhase could have been better. **What problems is Ideagen Healthcare Guardian solving and how is that benefiting you?** Being able to change the work flow for National Patient Safety Alerts (CAS). This will encourage others in the Trust to take more responsibility/accountability for their role in completing alerts. ### 42. Easy to navigate site and very good customer support and ongoing insights and training **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** January 08, 2025 **What do you like best about Ideagen Healthcare Guardian?** Easy to navigate site, clear graphics, very good customer support and ongoing insights and training **What do you dislike about Ideagen Healthcare Guardian?** It is not clear to me what 'L1' means and as distinguished from any other category? Also spell checker does not apply when completing text. **What problems is Ideagen Healthcare Guardian solving and how is that benefiting you?** Data incidents go directly to data.protection inbox which (as the DPO) means it is very easy to manage data incidents through becoming aware of them when logged ### 43. Realtime Data **Rating:** 3.5/5.0 stars **Reviewed by:** Amy P. | Compliance Manager, Enterprise (> 1000 emp.) **Reviewed Date:** February 27, 2025 **What do you like best about Ideagen Healthcare Guardian?** The ease of using the system for users. Single sign on can be enabled. Realtime reporting, with bespoke dashboards. **What do you dislike about Ideagen Healthcare Guardian?** More indepth training could have been provided **What problems is Ideagen Healthcare Guardian solving and how is that benefiting you?** Automated audit results. No longer have to sit and manually review every audit. ### 44. InPhase Implementation with Ideagen **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** January 09, 2025 **What do you like best about Ideagen Healthcare Guardian?** That we can work together to solve issues that are arising oh and the price! **What do you dislike about Ideagen Healthcare Guardian?** Ideagen needs more NHS knowledge/expertise in their InPhase designs for the modules. But we still think that this is the best value for money. **What problems is Ideagen Healthcare Guardian solving and how is that benefiting you?** Supporting an enhance analysis of all of our data. Providing an opportunity to be able to automate some of our metrics data. Standardise action plans across all modules, Standardise as many of the fields as possible so that we can start to look at data that is not currently collected. E.g. Costing a patient safety incident. ### 45. Easy interface but needs easier customisation for users **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** December 05, 2024 **What do you like best about Ideagen Healthcare Guardian?** Easy to navigate and report buidlers can be really useful for team updates, progess monitoring, etc. **What do you dislike about Ideagen Healthcare Guardian?** Customisation is obvioulsy a feature, but I would like to be able to customise my own profile myself. Searching for people to assign as investigator for incidents etc an be difficult as you can only search by name and not job title. **What problems is Ideagen Healthcare Guardian solving and how is that benefiting you?** Monitoring risks and logging incidents. - [View Ideagen Healthcare Guardian pricing details and edition comparison](https://www.g2.com/products/ideagen-healthcare-guardian/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-31+12%3A21%3A57+-0500&secure%5Bsession_id%5D=42dd6b05-02b6-4537-9eb7-7eba5d8aa595&secure%5Btoken%5D=4514337d1163fdf5d19fb6a34beff50be40378d1b4fb66f56842670361d22b45&format=llm_user) ## Ideagen Healthcare Guardian Integrations - [Microsoft Excel](https://www.g2.com/products/microsoft-excel/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) ## Ideagen Healthcare Guardian Features **Maintenance of Compliance** - HIPAA Compliance - Employee Training - Policy Management - Auditing & Risk Assessment - BAA Management - Document Management System - Incident Management - Measures Management **Support** - Templates - Healthcare Risk Management - Education - Healthcare Risk Management **Data Management** - Incident Management - Healthcare Risk Management - Report Generation - Healthcare Risk Management - Data Collection - Healthcare Risk Management ## Top Ideagen Healthcare Guardian Alternatives - [Compliance Manager GRC](https://www.g2.com/products/compliance-manager-grc/reviews) - 4.1/5.0 (117 reviews) - [SAI360](https://www.g2.com/products/sai360/reviews) - 4.1/5.0 (115 reviews) - [Compliancy Group Healthcare Compliance](https://www.g2.com/products/compliancy-group-healthcare-compliance/reviews) - 4.7/5.0 (112 reviews)