It's very user friendly for both submitting concerns and investigating them. Simple to use. All on one page.

Like how things can be changed for what we require as a service. Good for collecting data.

Have been very well supported by inphase support in the trust. Review collected by and hosted on G2.com.

Changes that needed to be made were highlighted and changed. Review collected by and hosted on G2.com.

We have created ~4,500 visualisations, ~400 dashboards, and ~50 portals to support governance which demonstrates the system’s capacity for in-depth, real-time reporting.

The migration of legacy data ensured seamless access to historical records, which is critical for audits, regulatory inquiries, and ongoing analysis.

The ability to create bespoke functionality including Personal and Consolidated To-Do Lists and the Support Hub, reflect a user-centric approach by simplifying tasks and improving issue resolution. Review collected by and hosted on G2.com.

InPhase's strained resources during the implementation led to poor communication, inadequate documentation, and delays.

Problem solving is still hampered by timely access to experts.

I am aware that this is a top priority for the organisation.

I know you need to maximise your profits but not everything needs to be a sales pitch. Review collected by and hosted on G2.com.

ease of use and very visual. Easy for admin access Review collected by and hosted on G2.com.

there is nothing about the system i dislike Review collected by and hosted on G2.com.

The BI capabilities within the system are excellent and really helpful once you get your head around them. The system is very customisable to our organisation which is great. It is also easy to upload data from a previous system (Datix in our case) which means we have data continuity. Review collected by and hosted on G2.com.

Customer service and response to tickets has historically been very poor, although this is now improving. The system doesn't always seem stable, as occasionally new issues crop up randomly without an update having taken place. There are also some security issues posed by not being within the HSCN which means that MFA is required which makes logging in more difficult for users. Initial training for administrators is also very limited and is primarily through videos which aren't tailored to our implementation and therefore aren't always relevant. Review collected by and hosted on G2.com.

Mostly User Friendly System, lots of features Review collected by and hosted on G2.com.

Short of user guides and training guides Review collected by and hosted on G2.com.

It is very user friendly and the dashboards available make analysing data much easier. Review collected by and hosted on G2.com.

The implementation plan is slow to get to the build of InPhase. We had hoped to introduce one module at a time once they are built, but we have to wait a few months before a technician can work with us to build everything. Review collected by and hosted on G2.com.

Access to support. Easy to navigate. Easy to understand data presentation Review collected by and hosted on G2.com.

Unable to track actions. we need to look at actions that have been created and then tracked to completion. Review collected by and hosted on G2.com.

What i like best about InPhase is the ease of use

Everything is set out user friendly. The training was very useful and highlighted any concerns i had. Review collected by and hosted on G2.com.

There is nothing as of yet i have come to dislike in regards to Inphase

It took a while to get used to. Review collected by and hosted on G2.com.

It is customisable and clean looking. With all information in one system. Review collected by and hosted on G2.com.

very poor experience of project management and developing the modules Review collected by and hosted on G2.com.

Once training completed the interface, dashboards, and reporting tools are clear and relatively straightforward. Excellent prompt Customer Service with issues. Review collected by and hosted on G2.com.

Information overload in training as large system. Review collected by and hosted on G2.com.