--- title: ICTCRM Reviews meta_title: 'ICTCRM Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how ICTCRM works for a business like yours. aggregate_rating: rating_value: 3.0 review_count: 1 scale: '5' date_modified: '2026-06-22' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # ICTCRM Reviews **Vendor:** ICT Innovations **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 3.0/5.0 **Total Reviews:** 1 ## About ICTCRM Advanced Open Source SuiteCRM with ICTContact contact center & unified communications integrated Renown Open Source CRM software SuiteCRM with integration of Advanced contact center & communications framework ICTContact Integrated also We do offer integration of ICTContact contact center with your existing CRM. ## ICTCRM Reviews ### 1. Tool for CRM management for all market segments **Rating:** 3.0/5.0 stars **Reviewed by:** Ahmed A. | Operations Lead, Enterprise (> 1000 emp.) **Reviewed Date:** October 25, 2023 **What do you like best about ICTCRM?** The unique thing I like about ICTCRM is the integration of this platform with internal as well as external resources, which usually provides ease for many managers to monitor or maintain the pipeline or opportunity. This intergration also helps the employees for engagement of multiple resources on an activity. **What do you dislike about ICTCRM?** The interface of ICTCRM or the platform usually requires technical skills to operate on and if someone who is new to crm requires technical training to manage the activities or CRM management. Since this tool is for all market segments, so it could be costly for SMBs in terms of implementation, deployment and migration. **What problems is ICTCRM solving and how is that benefiting you?** The unique thing which comes along with this tool is, the ease of integration of multiple resources on a single opportunity which gives us an edge to consult or proactively work in a more effective way. - [View ICTCRM pricing details and edition comparison](https://www.g2.com/products/ictcrm/reviews?filters%5Bnps_score%5D%5B%5D=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+20%3A56%3A55+-0500&secure%5Bsession_id%5D=084ed5a0-b49f-47a1-8a3e-20f4fcd3b299&secure%5Btoken%5D=dc1830a9f6f2cb9667e3d7429d6629b23d92d10352f8e52fead3d6309f3a96fe&format=llm_user) ## ICTCRM Features **Sales Force Automation** - Contact & Account Management - Partner Relationship Mgmt. (PRM) - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management - Contract/License Management **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics - Email Management - File Management - Deal Management **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics - Workflow Management - Opportunity Management - Sales Pipeline Management - Reporting/Analytics - Calendar Management - Pipeline Management - Content Management - Communication Management - Visual Analytics - Template Management - Predictive Analytics - Document Management - Channel Management - Commission Management - Field Sales Management **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support - Third-Party Integrations - Social Media Integration - Customer Support - Multi-Channel Social Integration **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation - Mobile Access - Lead Generation **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications - Third-Party Integration - Internal Chat Integration - Collaboration Tools - Prospecting Tools - Real-Time Data **Generative AI** - AI Text Generation - Generative AI - Proposal Generation **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Calendar/Reminder System **Additional Functionality** - Search/Filter - Alerts/Notifications - Data Import/Export - Lead Capture - Batch Processing - Email Tracking - Tagging - Pipeline Reports - Drag & Drop - Segmentation - Customizable Fields - Role-Based Permissions - Interaction Tracking - CRM - Document Storage - AI Copilot - Contact Database - Referral Tracking - Quotes/Estimates - Multi-Channel Communication - Lead Qualification - Marketing Automation - Email Templates - Sales Reports - Customer Journey Mapping - Reminders - Lead Scoring - Data Security - Customizable Reports - Calendar Sync - For Startups - Performance Metrics - Sales Trend Analysis - For iPad Devices - Customizable Templates - Activity Tracking - Reporting & Statistics - For Mac Devices - Landing Pages/Web Forms - Lead Nurturing - Gamification - Prioritization - Web-based Deployment - Softphone - Single Sign On - Customer Database - Event Triggered Actions - Mobile App - Email Sequences - Customer Segmentation - Lead Assignment - For Small Businesses - Live Chat - Business Card/Badge Scanning - Data Visualization - Customer Social Profiles - Social Promotion - Monitoring - Engagement Tracking - Social Media Monitoring - Customer Engagement - Sentiment Analysis - Brand Tracking - Audience Targeting - Workflow Automation ## Top ICTCRM Alternatives - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 4.4/5.0 (24,690 reviews) - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - 4.4/5.0 (14,243 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - 4.4/5.0 (13,302 reviews)