--- title: ICTContact Reviews meta\_title: 'ICTContact Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter reviews by the users' company size, role or industry to find out how ICTContact works for a business like yours. aggregate\_rating: rating\_value: 5.0 review\_count: 1 scale: '5' date\_modified: '2026-06-22' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # ICTContact Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by ICTContact but has limited features. Are you part of the ICTContact team? [Upgrade your plan](https://my.g2.com/ictcontact/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! ICTContact is advance contact center software featuring omni channel communications, unified communications, IVR studio, CRM operations, Collaboration, CRM business automation and integration and multi tenant and white label support suitable for contact centers, call centers, entrepreneurs and Service Providers. ICTContact offers smart webrtc agent-based manual dialing, preview dialing as well as progressive dialing capabilities. It enables service providers to provide their users with a wide range of contact center or call center services. It can be scaled to support thousands of agents also it fits most of the inbound/outbound contact center scenarios and business automation, It is simple, reliable, powerful and provides a user-friendly web portal for effective and efficient communications management. * * * Seller [Ictcontact](https://www.g2.com/sellers/ictcontact) Discussions [ICTContact Community](https://www.g2.com/products/ictcontact/discuss) Languages Supported English Overview by Tahir Almas Dhesi Show More ## Top-Rated Alternatives [ ![Agentforce Service (formerly Salesforce Service Cloud)](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Agentforce Service (formerly Salesforce Service Cloud)") Agentforce Service (formerly Salesforce Service Cloud) 4.4/5(7,359) ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) [ ![Nextiva](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nextiva") Nextiva 4.5/5(3,619) ](https://www.g2.com/products/nextiva/reviews) [ ![Talkdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Talkdesk") Talkdesk 4.4/5(2,582) ](https://www.g2.com/products/talkdesk/reviews) [ View All Alternatives ](https://www.g2.com/products/ictcontact/competitors/alternatives) ![Vordi D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vordi D.") VD Vordi D. Senior Data Analyst Mid-Market (51-1000 emp.) 5/20/2022 "Best asterisk-based dialer" 5/5 What do you like best about ICTContact? What I like best on ICTContact is the cost-effectivity I get. The automation if provides. Review collected by and hosted on G2.com. What do you dislike about ICTContact? What I don't like so far is that a person must be available to take a telephone call and some calls is poor quality. Review collected by and hosted on G2.com. What problems is ICTContact solving and how is that benefiting you? ICTContact helps me monitor the calls and record every one of for review. I get to change my strategy after I review the calls. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ### There are not enough reviews of ICTContact for G2 to provide buying insight. Below are some alternatives with more reviews: [ 1 ![Agentforce Service (formerly Salesforce Service Cloud) Logo](https://images.g2crowd.com/uploads/product/hd_favicon/e2170cb2fb1e97e4b23447ad004fa376/agentforce-service-formerly-salesforce-service-cloud.svg "Agentforce Service (formerly Salesforce Service Cloud) Logo") Agentforce Service (formerly Salesforce Service Cloud) 4.4 (7,359) Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform. ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews "Agentforce Service (formerly Salesforce Service Cloud)")[ 2 ![Nextiva Logo](https://images.g2crowd.com/uploads/product/hd_favicon/8e8f10a9c4c1782a6f3ce7d26d25a540/nextiva.svg "Nextiva Logo") Nextiva 4.5 (3,619) The Nextiva technology platform is a state-of-the-art telecommunications infrastructure that allows a company's employees to conduct their business from anywhere. ](https://www.g2.com/products/nextiva/reviews "Nextiva")[ 3 ![Talkdesk Logo](https://images.g2crowd.com/uploads/product/hd_favicon/e5d8a3a3c9ff90541ffb5e4cf13b063f/talkdesk.svg "Talkdesk Logo") Talkdesk 4.4 (2,582) Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience. ](https://www.g2.com/products/talkdesk/reviews "Talkdesk")[ 4 ![JustCall Logo](https://images.g2crowd.com/uploads/product/hd_favicon/905949d64d774031094b71b622a24709/saas-labs-justcall.svg "JustCall Logo") JustCall 4.3 (2,393) JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks, and all the business tools you need to engineer better conversations. Trusted by 6,000+ companies globally, JustCall enables customer-facing teams to enjoy seamless customer conversations with real-time and post-call AI-powered insights. Top JustCall features to watch out for: ★ Inbound & outbound calling ★ Send & receive SMS & MMS ★ Sales dialer (Auto Dialer, Predictive Dialer, and Dynamic Dialer) ★ SMS Workflows & Bots ★ Multi-level IVR ★ Real-time agent assist ★ AI-powered SMS Copilot ★ AI coaching ★ Sentiment analysis ★ AI call scoring ★ Live call monitoring ★ Shared WhatsApp inbox ★ Automatic call distribution ★ Business phone numbers in 70+ countries ](https://www.g2.com/products/saas-labs-justcall/reviews "JustCall")[ 5 ![CloudTalk Logo](https://images.g2crowd.com/uploads/product/hd_favicon/34c81740336bdca5c84a6359c8022c68/cloudtalk.svg "CloudTalk Logo") CloudTalk 4.4 (1,851) CloudTalk is a remote-ready cloud call center software for sales and customer support teams. Aside from providing top of the range call quality and a modern solution, our unique selling point is the ability to easily integrate with leading CRMs and helpdesks, giving customer service agents and sales people better visibility of their customer or prospect base. On top of this, we have a feature stack consisting of drag & drop workflow automations, multistep call flow builders and smart dialing functionality, which automate and simplify a large part of our customers’ workflows, saving on average 2-3 minutes per call. ](https://www.g2.com/products/cloudtalk/reviews "CloudTalk")[ 6 ![CallRail Logo](https://images.g2crowd.com/uploads/product/hd_favicon/dc5a7c4a387a7c639e8eb054c965ecb7/callrail.svg "CallRail Logo") CallRail 4.5 (1,835) CallRail is the AI-powered lead intelligence platform that makes it easy for businesses of all sizes to market with confidence. Serving more than 200,000 companies worldwide, CallRail’s solutions help businesses track and attribute each lead to their marketing journey, capture and manage every call, text, chat, and form, and use insights surfaced by AI to optimize their marketing. ](https://www.g2.com/products/callrail/reviews "CallRail")[ 7 ![NICE CXone Logo](https://images.g2crowd.com/uploads/product/hd_favicon/7bd619f3d579628eacc5bbf828c6f8f3/nice-cxone.svg "NICE CXone Logo") NICE CXone 4.3 (1,730) NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes. ](https://www.g2.com/products/nice-cxone/reviews "NICE CXone")[ 8 ![Aircall Logo](https://images.g2crowd.com/uploads/product/hd_favicon/d88e64e138533d66704f0a6b3ed71f61/aircall.svg "Aircall Logo") Aircall 4.4 (1,641) Aircall is the phone system for modern business that can be used on any device. Since Aircall has no hardware requirement, customers can get set up and dialing in as few as 3 minutes. Packed with powerful integrations and a growing app ecosystem of 50+ CRM, Helpdesk, eCommerce, and other business software, Aircall is ideal for modern companies that want to stay connected. Dynamic call center features enable sales and support teams to manage their calls and be as productive as possible. Features include: Power Dialer, Analytics Dashboard, Live Activity Feed, Call Coaching, CTI, IVR, and much more. ](https://www.g2.com/products/aircall/reviews "Aircall")[ 9 ![Genesys Cloud CX Logo](https://images.g2crowd.com/uploads/product/hd_favicon/cca7778a7f52f5a71782576104666b99/genesys-cloud-cx.svg "Genesys Cloud CX Logo") Genesys Cloud CX 4.4 (1,558) The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels. ](https://www.g2.com/products/genesys-cloud-cx/reviews "Genesys Cloud CX")[ 10 ![LiveAgent Logo](https://images.g2crowd.com/uploads/product/hd_favicon/e0e7e8e18c5585ace107ec3c2e5b9e7f/liveagent.svg "LiveAgent Logo") LiveAgent 4.5 (1,538) LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide. ](https://www.g2.com/products/liveagent/reviews "LiveAgent") [Show More](#) ## Questions about ICTContact? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about ICTContact ](https://www.g2.com/products/ictcontact/discussions/new) GU Guest User What is ICTContact used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-ictcontact-used-for) [ View all Discussions ](https://www.g2.com/products/ictcontact/discuss) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. [ View More Pricing Information ](https://www.g2.com/products/ictcontact/pricing) ##### Categories on G2 [Contact Center](https://www.g2.com/categories/contact-center) ##### Explore More [What's a reliable customer success tool for digital service companies](https://www.g2.com/discussions/what-s-a-reliable-customer-success-tool-for-digital-service-companies)[Which managed IoT services platforms are most trusted by operations leaders based on user reviews?](https://www.g2.com/discussions/which-managed-iot-services-platforms-are-most-trusted-by-operations-leaders-based-on-user-reviews)[Best client portals for professional services firms](https://www.g2.com/discussions/what-are-the-best-client-portals-for-professional-services-firms) [What platform provides advanced SEO tools for websites?](https://www.g2.com/discussions/what-platform-provides-advanced-seo-tools-for-websites)[Writeup](https://www.g2.com/glossary/writeup-definition)[Top-rated contact center quality assurance software vendors](https://www.g2.com/discussions/top-rated-contact-center-qa-software-vendors) [Show MoreShow Less](javascript:void(0);)