--- title: iContact Reviews meta_title: 'iContact Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1250 reviews by the users' company size, role or industry to find out how iContact works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 1250 scale: '5' date_modified: '2026-07-17' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # iContact Reviews **Vendor:** Ziff Davis **Category:** [Email Marketing Software](https://www.g2.com/categories/email-marketing) **Average Rating:** 4.1/5.0 **Total Reviews:** 1,250 ## About iContact Get iContact Free by visiting iContact.com (link in bio), no credit card required! Professional email marketing from iContact helps businesses of all stages and sizes get results. From the small business just getting started to the professional marketer looking for strategies to maximize campaigns to the high-volume sender with 15,000 to 5 million+ subscribers, iContact offers a plan to meet every need. \*\*\*ICONTACT INCLUDES\*\*\*: DRAG AND DROP EDITING Our modern and intuitive interface simplifies message creation LIST MANAGEMENT All the tools you need to manage a growing and healthy email list PERSONAL COACHING From personal calls to videos to webinars, we’re here to help when you need us TECHNICAL SUPPORT Got questions? Our award-winning support team is ready with the answers and the help you need AUTOMATION Schedule automated messages to engage and nurture subscribers over time SPAMCHECK Every message is reviewed to ensure your email reaches inboxes REPORTS Easily track campaign results for more profitable data-driven marketing TECHNICAL SUPPORT Got questions? Our award-winning support team is ready with the answers and the help you need \*\*\*ICONTACT BENEFITS\*\*\* A HEALTHY LIST Every marketer knows: it’s all about the subscriber list. Our list management tools let you quickly add new contacts the right way. From sign-up forms on your website or Facebook page to easy tools to import subscriber lists, you’ll be building a great list in no time. Plus, enjoy the ease of bounceback handling and automatic subscription management. CUSTOMER CARE Life gets hectic when you’re growing a business. Whether you’re new to email, or have previous experience, we know a busy marketer doesn’t have time to waste — we make sure you don’t have to. Our Customer Success Managers get you up to speed in your first 30 days. And, only iContact gives every customer unlimited technical support, for the lifetime of their account. BEAUTIFUL EMAILS iContact’s sleek, modern interface helps you easily create an email experience that beautifully reflects your brand. With our fully customizable drag and drop theme editor, you can perfect and save row layouts, color palettes, typography, and content blocks to uniquely transform your brand marketing into responsive and compelling email messages. THE PERSONAL TOUCH An email address is a gateway to personal communication with your audience. Learn more about your contacts by identifying their preferences at sign up. Then, build better engagement with personalized, tailored messages — or even create a series of custom messages that allow you to communicate and nurture customer relationships over time. We call these autoresponders. You’ll call them amazing. CONFIDENT SENDING When you work hard on a message, you want it to reach the inbox. Email sent through iContact doesn’t take detours: your messages won’t fall into spam traps or earn you a spot on ISP blacklists. We deliver your email when other service providers can’t. For additional confidence, we provide tracking data for your messages, so you can clearly see great email delivery in action, every time. CLEAR REPORTING Tracking your messages shouldn’t be a chore. From big picture tracking, to keeping an eye on just one individual’s click behavior, our tools make understanding your vital stats simple. And our reports give you all the real-time data you need to create messages that convert — and boost the bottom line. ## iContact Pros & Cons **What users like:** - Users find iContact's **ease of use** exceptional, appreciating its simple setup and seamless email campaign management. (4 reviews) - Users value the **effective contact management** in iContact, making email campaigns and audience segmentation simple and efficient. (2 reviews) - Users value the **data analytics** of iContact for effectively tracking email performance and improving marketing strategies. (2 reviews) - Users find iContact's **easy creation** of email campaigns intuitive, enhancing communication and improving campaign performance effortlessly. (2 reviews) - Users find the **easy setup** of iContact simplifies email marketing, enabling quick campaign launches and efficient contact management. (2 reviews) - Users love the **easy-to-use automation features** of iContact, streamlining their email marketing campaigns effortlessly. (2 reviews) - Reliability (2 reviews) - Simple (2 reviews) - Users find the **automation features transformative** , enabling streamlined email marketing and timely audience targeting. (1 reviews) - Customer Support (1 reviews) **What users dislike:** - Users find some **limited features** in iContact, especially in customization and detailed reporting compared to competitors. (2 reviews) - Users find the **limited advanced features** and inflexible email template customization a drawback for effective campaign management. (1 reviews) - Users experience **errors when generating large reports** with iContact, impacting the reliability of the email templates. (1 reviews) - Users find the lack of a **free plan** a drawback for small businesses and new email marketers. (1 reviews) - Users report **glitchy customization features** in iContact, although improvements have made issues less frequent. (1 reviews) - Template Limitations (1 reviews) ## iContact Reviews ### 1. Pros + Cons but mostly Pros **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2018 **What do you like best about iContact?** Customer support is fantastic. Doesn't feel like you're just reaching a call center in the middle of nowhere. They are very accessible and give effective answers to problems. If there isn't an imminent solution, they will help find a workaround. **What do you dislike about iContact?** Can get buggy. Some mornings I try to log-in and it just takes me to a "request timed out" error message. Other days i'll be drafting an email and will get "oops, something went wrong" pop ups. I usually have to log out and back in to fix whatever the issue is. Doesn't happen often but when it does, slows me down. **What problems is iContact solving and how is that benefiting you?** Lists and segments are very easy to manage - not as manual as some other programs which has saved me time. ### 2. Not as effective as many other programs **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Market Research | Mid-Market (51-1000 emp.) **Reviewed Date:** February 12, 2019 **What do you like best about iContact?** Well, it gets the job done. It's a program that sends out emails efficiently and automatically. Metrics are acceptable. Seemed to be less expensive than other options. **What do you dislike about iContact?** Nothing really stands out about iContact. Too attached to Salesforce as an add-on. The metrics and reporting isn't as robust as I would like. **Recommendations to others considering iContact:** Compare and test versus other products. **What problems is iContact solving and how is that benefiting you?** We've been able to add to our contact list by importing names quickly. ### 3. Works Good! **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2019 **What do you like best about iContact?** It is quite easy to use to send out a bunch of emails to different people. I would prefer using another email application after trying this one out and others. **What do you dislike about iContact?** Honestly, but nothing! It works as it should but I personally like the layout of other applications that I have tried. **What problems is iContact solving and how is that benefiting you?** Being able to send a bunch of emails at once since when I do it through my work email, they tend to kick back because I sent too many. ### 4. I enjoyed using icontact very much **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Banking | Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2019 **What do you like best about iContact?** it is very effective and there are many design options **What do you dislike about iContact?** it was complicated to use in the beginning **Recommendations to others considering iContact:** It takes some practice **What problems is iContact solving and how is that benefiting you?** it is easy to talk to other colleagues ### 5. Been an iContact customer since day 1 **Rating:** 5.0/5.0 stars **Reviewed by:** Danny P. | Senior Loan Originator, Financial Services, Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2018 **What do you like best about iContact?** Favorite thing is ease of use and ability to customize. Liberal content guidelines allows much more freedom than "stricter" systems with overbearing restrictions. I have been using this product for 10+ years any although it keeps improving it never gets over re-vamped to the point where I have to re-learn the system. **What do you dislike about iContact?** Tracking sometimes inaccurately shows inordinate amounts of opens from an individual recipient **What problems is iContact solving and how is that benefiting you?** I can't imagine how I could stay "top of mind" as effectively as I do without this sysytem ### 6. Made the Change from MailChimp and Email Marketing Ws Fun Again! **Rating:** 5.0/5.0 stars **Reviewed by:** Kate H. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2018 **What do you like best about iContact?** Truthfully, a few things: the customer support and the account executive that works directly with me; the online chat support when I need immediate assistance; the easy-breezy drop and drag, customizable templates. **What do you dislike about iContact?** The database management, which is still great, but there are a few things I would change. However, because the database isn't exactly how I want it, my account executive works with me to make sure it does what I need it to do. **What problems is iContact solving and how is that benefiting you?** Reaching the maximum number of subscribers on our email lists. ### 7. We have stuck with Icontact ,with no regrets. **Rating:** 4.5/5.0 stars **Reviewed by:** Ibukun O. | Senior Marketing Specialist, Telecommunications, Mid-Market (51-1000 emp.) **Reviewed Date:** June 13, 2018 **What do you like best about iContact?** EMAIL DELIVERABILITY - It is now much more Herculian to get newsletters to deliver successfully into the inbox of email users, as email providers are continuously getting better at protecting their users from spam mails.While this is a good development ,it has had some effect on the deliverability rate of newsletters. However,we have stuck with Icontact for the past three year period ,and its email to inbox delivery rate is very much impressive ; giving us the conviction that our newsletter will continually hit our target recipient inbox. POWER OF CUSTOMIZATION : Icontact has provided us with the freedom to freely customize our newsletters.We are able to customize and modify everything and anything we deem fit for customization. Padding , colour , font etc MOBILE FIRST : As much as some of my colleagues at work tend to want to disagree, the world has become a mobile first world,and our Icontact analytics has proven that continuously. Therefore it is important that newsletters we send to our emailing list , are perfectly compatible with their smartphone OS and screen size. This Icontact ,has done very effectively and has only resulted in more success for our email campaign. **What do you dislike about iContact?** Icontact needs to improve on its integration capabilities.We use Microsoft dynamics as our Customer Relationship management program at my workplace. However , we are unable to integrate it with our icontact. Which if it was doable ,would open a new door of opportunities to our marketing team. **What problems is iContact solving and how is that benefiting you?** We use icontact as a launchpad to deliver newsletters to our recipients email inbox. It has thus helped us in exploring a very cheap channel for us to grow our customer base.We have also leveraged on analytics provided by icontact to measure the performance and effectiveness of our email marketing approach and tactics. **Official Response from Customer Support:** > Hello Ibukun, Thank you so much for sticking with iContact throughout the years! We are happy to see that you have been so impressed with our mobile formatting. We work to ensure each theme is optimized to give the best possible view on various mobile devices. You are absolutely right about our integration capabilities. We recognize that this is an area that can be improved upon, and are actively working to bring more integrations into the product. Keep a look out for these upcoming changes! ### 8. Not fit for Non-profit **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** January 08, 2019 **What do you like best about iContact?** The best thing I liked about iContact is that I could send emails to lists, which is the basic function of the systems. **What do you dislike about iContact?** Not compatible with Wild Apricot. I could not navigate between campaigns and clicks easily. **Recommendations to others considering iContact:** If iContact is compatible with your website, then it may be a good fit. I switched to another product that was easier to use for my protege with limited experience in email marketing. **What problems is iContact solving and how is that benefiting you?** I didn't find the systems solved any issues, so I switched to another system. ### 9. Love working with iContact! **Rating:** 5.0/5.0 stars **Reviewed by:** Kathy P. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2018 **What do you like best about iContact?** It's easy to use and provides great functionality. I recommend it to all my friends and colleagues over the other products on the market. I have tried using MailChimp and Constant Contact and I prefer iContact hands down. Thanks iContact for making it easier to do business! **What do you dislike about iContact?** Some of the templates are a little difficult to work with and not very intuitive. **Recommendations to others considering iContact:** I recommend that all my clients use iContact and have had 2 of them switch from other products to iContact. **What problems is iContact solving and how is that benefiting you?** I send out my newsletter each month and it's easy to do with the template I use. I love being able to copy and reuse a previous newsletter and just make the edits - it saves me lots of time. ### 10. Less Spam Rules But Lacking Interface **Rating:** 2.5/5.0 stars **Reviewed by:** Jasmin R. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2018 **What do you like best about iContact?** How iContact doesn't require contacts to confirm they want to be on a list. Staff also answer questions quickly when you need help. **What do you dislike about iContact?** The interface is terrible and needs a lot of work before it's user-friendly. It's very difficult to change our templates without knowing code. Doing anything different in the template also messes up the whole thing. You can only "undo" something if you press a button in the iContact designer. Fixing problems requires looking at the code. **What problems is iContact solving and how is that benefiting you?** Sending newsletters. ### 11. Creating from scratch is much easier than repurposing an old one **Rating:** 3.5/5.0 stars **Reviewed by:** Kyle M. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2018 **What do you like best about iContact?** The thing I like best is how easy it is to create a hyperlink back to my website or create a link that opens an email. **What do you dislike about iContact?** I like to send out a test / sample email for the staff to review from the software. I wish I could just send the email to an individual rather than create a new contact list. Also, the idea of creating templates, or editing emails that you've sent or are working on isn't the most intuitive. I click on an old email campaign and it takes me to the results rather than the email itself. I either have to edit, or copy and reuse to review the email. **What problems is iContact solving and how is that benefiting you?** We send promotional items. ### 12. iContact allows me to engage members and others to get information out fast! **Rating:** 5.0/5.0 stars **Reviewed by:** Karen E. | Director, Operations and Communications, Non-Profit Organization Management, Small-Business (50 or fewer emp.) **Reviewed Date:** March 15, 2017 **What do you like best about iContact?** I like the ease of selecting all or just some contact lists for individualized messages. Formatting is easy, and you can switch seamlessly between HTML and Design mode while working on your message. Customer service has always been very responsive anytime I have had a problem or question. **What do you dislike about iContact?** My biggest complaint has been fixed (the ability to select all lists at once when applicable), so I have no dislikes to offer! The one thing I wish I could do is edit images within the document if the sizing is not quite right, but for now, I edit outside the application and hope it works when inserted. **Recommendations to others considering iContact:** Try it. Put it through its paces. You will like what you see! **What problems is iContact solving and how is that benefiting you?** Rapid and systemic communication across a broad spectrum of recipients, and we are getting better responses from our contacts. ### 13. Great product **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Government Relations | Enterprise (> 1000 emp.) **Reviewed Date:** March 13, 2019 **What do you like best about iContact?** The system is internet based and can be accessed from anywhere. The product is simple to use. **What do you dislike about iContact?** Old templates v new templates. When reusing some of the old templates they copy directly over and not go into the new interface **Recommendations to others considering iContact:** Great product. Best on the market **What problems is iContact solving and how is that benefiting you?** Fractioned communications. ### 14. Top notch customer service and support **Rating:** 4.5/5.0 stars **Reviewed by:** Calley P. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2018 **What do you like best about iContact?** The iContact customer support is top notch and offers users all the resources they need to succeed in email marketing. I can't say enough about how much they help educate users on how to be the best that we can be. **What do you dislike about iContact?** Email marketing with large subscriber numbers can be expensive. **What problems is iContact solving and how is that benefiting you?** With the decline in the reach of social media over the past few years it's great knowing that we can still reach our customers with emails. ### 15. I love it **Rating:** 4.5/5.0 stars **Reviewed by:** Robert N. | Web Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2018 **What do you like best about iContact?** I love all of icontact: multiple email builders. Unlimited emails. You can create "do not contact" and unsubscribe lists. Very powerful social media integration. Very good survey tool. **What do you dislike about iContact?** As I said almost everything I love about this software, but everything in life has its cons: Cannot import contacts from Gmail or third-party address books. Limited auto-responder functionality. **What problems is iContact solving and how is that benefiting you?** iContact has facilitated the management of subscribers and the creation of good email marketing campaigns. We can send surveys, interact with customers to get a good feedback on our services. ### 16. Efficient email marketing service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2018 **What do you like best about iContact?** It is important to convey information about our business, and iContact allows us to do so without the messages being marked as spam. It includes newsletters, announcements, surveys, and much more. **What do you dislike about iContact?** I don't have the option to attach files. If it were possible to attach files, it would be a great advantage. The graphics are very simple, I would like there to be more variety. **Recommendations to others considering iContact:** It is easy to use and excellent for maintaining contact lists. The scheduling feature is very useful, as is the report generated after sending a communication. **What problems is iContact solving and how is that benefiting you?** It is very easy to create mailing lists and reach out to customers using lists. We often export data to files to upload to contact lists to send emails. It is a great way to share news, announce new promotions, and share new product features. **Official Response from Customer Support:** > We appreciate your opinion! It's great to hear that your emails are not being marked as spam. We have a dedicated team to maintain positive relationships with email providers, so we can ensure that as many emails as possible reach your customers' inboxes directly. Thank you for your feedback about attaching files. Currently, we do not allow attachments because email providers may see them as spam. However, I am pleased to send your feedback to our Product Management team for further review and possible updates in a future version. ### 17. A great platform to get your customers attention **Rating:** 4.0/5.0 stars **Reviewed by:** Christina V. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2018 **What do you like best about iContact?** I like the functionality and the ability to create different looks with emails. Uploading contacts is easy and I am also using the auto responder. **What do you dislike about iContact?** The cost - mail chimp is free and I’m unfortunately considering switching. As a small business looming at ways to reduce expenses is important. **What problems is iContact solving and how is that benefiting you?** I feel like people no longer want long emails so moving to a short blog like set up is best with clickable links. ### 18. Great technical service! **Rating:** 4.5/5.0 stars **Reviewed by:** Nancy W. | Sr. Graphic Designer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 02, 2018 **What do you like best about iContact?** I love the templates when I'm in a hurry and want it to look it's best. I also appreciate that I can reach someone on a live chat when I need them. **What do you dislike about iContact?** It isn't as user friendly as it could be and I can't use bullets that I want. I would like more holiday images and backgrounds for Christmas especially. I'd rather it be a little wider than long so I can fit it to a letter size page if I need to. **Recommendations to others considering iContact:** It's a new way to send information to your clients and very reliable without the headaches of going through a commercial printer. **What problems is iContact solving and how is that benefiting you?** It saves our company time and money so I can get done what I need to and move on to other responsibilities. **Official Response from Customer Support:** > Hi Nancy! We're happy that you enjoy working with our templates. We want to take as much of the work as possible out of creating professional emails to send to your contacts. Thank you for your feedback about bullets and images. The good news is that we are working on adding a library of stock images to accounts. This will give you access to hundreds of additional image options to choose from! ### 19. Our email campaigns keep getting better. **Rating:** 4.5/5.0 stars **Reviewed by:** Adebukola A. | Senior Business Analyst, Entertainment, Mid-Market (51-1000 emp.) **Reviewed Date:** May 31, 2018 **What do you like best about iContact?** icontact is intuitive and very easy to understand for first time users ,without the hurdle of having a technical background before being able to use this effectively.It has got great email templates too , and unlike what we had with Mailchimp ; we are able to customize the templates on icontact to meet our preference. It provides us with important real time analytics needed to measure the effect of our email campaigns and see how our newsletter recipients interact with our emails; ensuring we are constantly measuring and improving on the efficiency of our email marketing approach. **What do you dislike about iContact?** Will be great to be able to integrate icontact with Livechat. In time past with Mailchimp , we were able to integrate it with Livechat ensuring ,new web visitor emails were automatically added to our emailing list. This is currently not possible with icontact. **What problems is iContact solving and how is that benefiting you?** icontact enable us target potential and existing customers with professional looking newsletters . It has got an high inbox delivery ratio ,ensuring our customers do not miss out on any of our newsletters. While being able to measure our customers interaction with our newsletters in real time. **Official Response from Customer Support:** > Hello Adebukola. Thank you so much for this excellent review! It is great to hear that you have been fully utilizing our analytics features. It is not only important to communicate with your contacts, but also to analyze how they respond to that communication. We also appreciate the feedback about integrating with Livechat. We are looking into adding more integrations to our product, and are happy to take your comments into account as we do! ### 20. The best software that i ever used **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2019 **What do you like best about iContact?** This software pretty much helped my life much easier. I used it with my classmates and co workers ... and they love this software too **What do you dislike about iContact?** Nothing bad about this software. This software sends email super fast and answers important messages right away. **Recommendations to others considering iContact:** Highly recommended especially for those companies who want loyal customers this software will help you to achieve it! Quick fast reply **What problems is iContact solving and how is that benefiting you?** Marketing and communications with consumers ### 21. Subpar Email Marketing - Little Design Capability **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Civic & Social Organization | Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2018 **What do you like best about iContact?** This is a very basic editor and more suited for someone with little to no marketing/media/design skills. If you're just looking for an easy to use platform for basic email messaging, you'll like iContact. **What do you dislike about iContact?** I was continually frustrated with the ability to create well-designed emails and manage lists or A/B testing and automated emails. The drag and drop editor lacked a lot of customization abilities, and the templates left something to be desired. **Recommendations to others considering iContact:** Look at a software like Mailchimp or Constant Contact that provides better support, customization, and allows for multiple users on the platform. **What problems is iContact solving and how is that benefiting you?** We switched to a new platform after our contract ended and did not re-sign with iContact. ### 22. iContact used for emailing large lists **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** May 01, 2019 **What do you like best about iContact?** These was a user-friendly platform overall **What do you dislike about iContact?** There are similar products out there that may be cheaper. **What problems is iContact solving and how is that benefiting you?** Contacting large lists quickly ### 23. Great interface - easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Michael M. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2018 **What do you like best about iContact?** I like the ability to reuse sent emails, set send times and dates and the contact managment, sign up features **What do you dislike about iContact?** The design feature is a little clunky as are most webbased applications. Might just be the browser I use. **Recommendations to others considering iContact:** icontact seems ato be a little easier to use and allows me to have an agency account so I can handle mutilpe clients with ease. **What problems is iContact solving and how is that benefiting you?** I contact lets me stay in touch with past and present customers with ease. ### 24. Icontact **Rating:** 5.0/5.0 stars **Reviewed by:** Brinda S. | Review of SurveyMonkey, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2019 **What do you like best about iContact?** It is a great way to connect with others **What do you dislike about iContact?** I do not dislike anything about this software **What problems is iContact solving and how is that benefiting you?** Great for connectivity ### 25. This emailing program is very simplified and user friendly. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** March 16, 2019 **What do you like best about iContact?** I loved the functions this system offered such as calendar and contacts. **What do you dislike about iContact?** I wish this program had an instant messaging function, to be able to use amongst co-workers. **What problems is iContact solving and how is that benefiting you?** The benefits would be of course sending important work content between co-workers and clients. ### 26. frinedly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2019 **What do you like best about iContact?** it saved all my contacts easily to find frineds **What do you dislike about iContact?** nothing everything perfect this is a very good app **What problems is iContact solving and how is that benefiting you?** more competitions ### 27. Good for any size business **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2018 **What do you like best about iContact?** I like that there are sliding scales based on how many people you're trying to reach (if you're using it for automated emails). For ex our business only had about 450 subscribers and it was around $15 a month to send out our emails and track them. **What do you dislike about iContact?** May just be a glitch but it seemed to work better on our ipad than Android phones. Just a little longer load time between pages on the Android. **Recommendations to others considering iContact:** Make sure you know how big your market is because it will affect your monthly cost **What problems is iContact solving and how is that benefiting you?** We were sending newsletters, event invitations and updates and tracking how many were opened etc. ### 28. Thorough Customer Service - Client Minded! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2018 **What do you like best about iContact?** Our representative works with us to meet our needs. We have come to him with some pretty complicated requests (at least we thought they were) as we are the host organization for multiple programs. Our rep is willing to working with us over the phone until we get what we need, even if that takes multiple calls and training sessions. **What do you dislike about iContact?** Learning curve of advanced functionality within iContact has been challenging for us but we know that it will take our business to the next level. We also know that we couldn't do it without the support of our very patient rep. **Recommendations to others considering iContact:** Understand your business needs and share them with the iContact team. The team will be able to help you get started the right way so that things are smooth as soon as you start in the system. **What problems is iContact solving and how is that benefiting you?** Most recently we have been trying to set up email accounts for all of our programs, four in total. Each program has different needs, audiences, and established contacts. With iContact we were able to provide a way for all of our programs to meet their email marketing needs at the same time, rather than only being able to service one program at a time. ### 29. I have been using icontact for the past 10 years or so and love it **Rating:** 5.0/5.0 stars **Reviewed by:** val p. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2018 **What do you like best about iContact?** My reason for loving iContact is that it is very user friendly, and whenever I have an issue staff are always on hand to help me solve the issue in a very fast and efficient way **What do you dislike about iContact?** I would like to be able to carry my cost from one month to the next, as some months we have heavy usage and some months very little **Recommendations to others considering iContact:** i highly recommend icontact, very user friendly and the support is just great **What problems is iContact solving and how is that benefiting you?** Our business relies heavily on eblasts and that is our main way of advertising our auctions, and iContact is very effective and a very easy way to reach out to our customers ### 30. Never miss a contact with icontact **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** April 01, 2019 **What do you like best about iContact?** The fastest synching speed Online collaboration **What do you dislike about iContact?** Slow upload and screen freeze Randomly ... **Recommendations to others considering iContact:** Looking for cheaper and efficient way to share and synch contacts **What problems is iContact solving and how is that benefiting you?** Synching contacts in high speed and low disk spaces ### 31. Serves its purpose **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** March 14, 2019 **What do you like best about iContact?** It is a very fast moving application, which is nice to not have to wait. **What do you dislike about iContact?** It doesn’t seem to do the job much more organized than any other applications. **What problems is iContact solving and how is that benefiting you?** We are not solving problems, just using another technology for the same purpose. ### 32. Fantastic updated user interface **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2018 **What do you like best about iContact?** We joined right as they were using the new email editor interface.Everything was straightforward. The list organization also helped us ensure we were segmenting properly. **What do you dislike about iContact?** At the time, the Google Analytics feature wasn't as integrated as possible. They didn't have an automatic track per group of emails. I'd prefer having only an admin be able to change those settings so there is consistent measuring. **Recommendations to others considering iContact:** It's very much worth considering among other options. **What problems is iContact solving and how is that benefiting you?** We wanted to send messages to people with improved tracking and a more intuitive email interface. We saved thousands over our old vendor while enabling more users across the unit to manage their own email creation. ### 33. my favorite of its kind **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2019 **What do you like best about iContact?** so easy to use, great support, great reports and i could easily create nice email designs **What do you dislike about iContact?** that i could not send 3rd party emails. other than that. it's great **Recommendations to others considering iContact:** check it out! you will love it! **What problems is iContact solving and how is that benefiting you?** we are able to send bulk communications to clients and prospects ### 34. Overall very pleased with the service. **Rating:** 5.0/5.0 stars **Reviewed by:** Freddy D. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2018 **What do you like best about iContact?** I have found that the platform is easy to use and it does the job I intend for it to do. My needs are fairly simple and straightforward so I don't do a lot of complex things. **What do you dislike about iContact?** There are some minor kinks in the new message creator that are a little awkward. **Recommendations to others considering iContact:** I would definitely recommend this product. **What problems is iContact solving and how is that benefiting you?** I use it to send out newsletters and it accomplishes that task for me. ### 35. Cost-friendly press release distribution platform **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 01, 2019 **What do you like best about iContact?** Ease-of-use to post press releases to the wire and track impressions. **What do you dislike about iContact?** The fact that you have to call the editorial desk to rush a release, even if included in your account level. **Recommendations to others considering iContact:** Intuitive and easy to use. **What problems is iContact solving and how is that benefiting you?** Press release distribution - delivery to target media outlets. ### 36. E-mail Marketing Simplified **Rating:** 5.0/5.0 stars **Reviewed by:** Mark D. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2018 **What do you like best about iContact?** The ease at which I can design a spectacular looking e-mail while at the same time keeping track of all of our different contacts in one place. Switching between HTML and their "easy use" design form is a breeze, depending on what I need to do. Being able to test send the e-mail and check to see if it may be recognized as "spam" is a great feature. **What do you dislike about iContact?** The customized e-mail sign-up form can be finicky at times and doesn't always cooperate with our website. **Recommendations to others considering iContact:** Great platform - easy to use and worthwhile. **What problems is iContact solving and how is that benefiting you?** We're reaching more customers more consistently. Getting easily designed great e-mails out on a regular basis has grown our customer base which has lead to more sign-ups, more opens, and more sales overall. ### 37. Solid Email Marketing Tool **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2019 **What do you like best about iContact?** Reliability and stability of the platform. Never experienced any delays in sending large email blasts. **What do you dislike about iContact?** Interface is a bit stale and the development tools for creating email is fairly basic...but getting better. **Recommendations to others considering iContact:** Start small and see if the platform works for you **What problems is iContact solving and how is that benefiting you?** We manage all our email communications for our 75k+ database. ### 38. The most efficient email platform I have used! **Rating:** 5.0/5.0 stars **Reviewed by:** Jonathan W. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2018 **What do you like best about iContact?** I like all the responsive templates, and over-all user experience. **What do you dislike about iContact?** There are some glitches when you enter your own HTML code, but with basic troubleshooting it's not too bad. **Recommendations to others considering iContact:** If you are looking for a email development software to try choose iContact. They have a huge selection of great responsive templates to choose from. You don't have to be technical, but if you decide to develop your own code there are options for that too. My company have been using iContact for more than 5 years with no problems... I believe you will say that same after trying them. **What problems is iContact solving and how is that benefiting you?** The business problems iContact solves for my company is email development efficiency and appeal. The biggest benefit would have to be analytics and AB testing options. ### 39. Good options, easy to create and send the emails **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2018 **What do you like best about iContact?** Its saves me so much time creating the email when I can just pop in the photos and not have to worry about the spacing or getting it just right. The manipulation is limited but still really nice and easy. **What do you dislike about iContact?** Getting stuck on the column spacing, if you click on that and your column is not right in the middle you can resize or anything you have to refresh and lose your progress. **What problems is iContact solving and how is that benefiting you?** I have noticed after sending the emails at different times of the day, using the click to open rate as reference, what time is best to send for the best viewing. ### 40. Good experience with iContact **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2018 **What do you like best about iContact?** My favorite part of iContact is their wide range of templates. I also like that they give you stock photos so that you can have a good idea of what the final product will look like. **What do you dislike about iContact?** I dislike that the images don't pop up when I send out an email. **What problems is iContact solving and how is that benefiting you?** iContact is great for updating clients when we want them to participate in a new product, renew their contract with us, etc. ### 41. Great experience, always with new things **Rating:** 5.0/5.0 stars **Reviewed by:** cecilia v. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2018 **What do you like best about iContact?** I really like the personalization, the segments you can create, the friendly use of the tools and the support i received from my contact person. I strongly would recommend this to my partners. **What do you dislike about iContact?** I would like to have more templates with fresh and different designs, also if we can have more fonts, and shapes and figures to create different content. **What problems is iContact solving and how is that benefiting you?** I need more people to register to our events ### 42. As good as the others, maybe cheaper! **Rating:** 3.5/5.0 stars **Reviewed by:** Michael D. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2018 **What do you like best about iContact?** Ever improving user interface, very easy to use. **What do you dislike about iContact?** Would like to see more interaction with social media directly from message editing. Would also like to be able to delete obsolete contacts that count toward the total users. **Recommendations to others considering iContact:** If, based on your requirements, iContact is cheaper than the competition, don't hesitate. It works fine. **What problems is iContact solving and how is that benefiting you?** Engagement with around 2,000 customers -- reminding people of our events and generating some sales. ### 43. Keeping customers informed **Rating:** 4.0/5.0 stars **Reviewed by:** Brent H. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2018 **What do you like best about iContact?** Icontact allows me to create an extra "touch point" with my customers. It also allows me to have a "leave behind" in a digital format for further information gathering. The analytics help me change my message and keep customers clicking. **What do you dislike about iContact?** the design is a little clunky. It needs to be more similar to wix.com's design features **What problems is iContact solving and how is that benefiting you?** How to reach certain contractors that insulate themselves from sales staff. ### 44. iContact has come a long way **Rating:** 5.0/5.0 stars **Reviewed by:** Nathan D. | Adjunct Professor, Higher Education, Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2018 **What do you like best about iContact?** I’ve used iContact for about 5 years now. Recent updates to their platform in the last year have vastly improved the user experience as well as look and function of templates. **What do you dislike about iContact?** I used to not like iContact much- I had to use it because that is what my client wanted. After thei changes they have made I have become a big fan. There is always room for improvement and innovation, but iContact has come so far that it’s hard to complain now. **What problems is iContact solving and how is that benefiting you?** We’ve used iContact for customer relations and promotions. Lately, the dashboard has been very benificial and easy to review success of email blasts. ### 45. Good product for email blast **Rating:** 4.0/5.0 stars **Reviewed by:** Ana D. | Senior Project Manager , Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2019 **What do you like best about iContact?** it is good for making groups of emails and keeping them separate. **What do you dislike about iContact?** Its design / creative capabilities are limited. **Recommendations to others considering iContact:** Great fro customer outreach **What problems is iContact solving and how is that benefiting you?** customer outreach ### 46. Easy, quick, simple to use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2018 **What do you like best about iContact?** I love iContact for how simple it makes everything look and seem. It does all the hard work for you. **What do you dislike about iContact?** Sometimes iContact runs a bit slow and is hard to navigate **What problems is iContact solving and how is that benefiting you?** Love being able to track emails and see what we need to improve on. ### 47. iContact has helped us manage our Real Estate Company **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2018 **What do you like best about iContact?** IC provides an efficient Contact Management System as well as a platform for us to send regular Newsletters and Messages to our Clients. **What do you dislike about iContact?** Their software was updated in the last year or 2 and the new interface is not always user friendly. **What problems is iContact solving and how is that benefiting you?** We are able to find out which leads are most active in opening our emails and target that interest. We utilize the automated drips, which keeps our leads in the loop without wearing our agents out. Our Advisor is helping us figure out why some emails are not being opened or going to spam. All very valuable tools. ### 48. iContact allow us keep the communication open with our customers. **Rating:** 4.5/5.0 stars **Reviewed by:** Rosemary N. | Helpdesk Analyst, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** May 03, 2018 **What do you like best about iContact?** As a sales person ,I realize the importance of good customer support to a business and "good customer support '" is what I like most about icontact. I like the intuitiveness and how everyone on the digital sales team at Iroko gets to use icontact with little or no programming knowledge. It enable the sales and marketing team, segment our email contact list using important consumer metrics like ; last purchase date , purchase frequency , location etc . While enabling us setup customized workflows which automatically send regular emails about new movie offers to just the right contacts. **What do you dislike about iContact?** Nothing to dislike about iContact. Maybe better integration with social media ; particularly with Linkedin Business ; since a lot of our users are professionals. **What problems is iContact solving and how is that benefiting you?** We use iContact for email marketing. It provides us with an excellent inbox delivery ratio and also enable us know when an email recipient opens our email . Thus over the last few months, we are learning to send emails to only recipients who have a track record of reading our newsletters , thereby reducing the risk of getting our emails restricted by major email providers. Overall ,it enable us keep the conversation with our customers continuous ; even on occasions ,when they aren't patronizing our services. **Official Response from Customer Support:** > Hi Rosemary, It's excellent to hear that you have been utilizing our segmentation capabilities! With segments you can ensure you're getting targeted messages to the right contacts. Thank you for your feedback about social media integrations as well. We are happy to take this into account as we work to make iContact even better! ### 49. Good Product **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Mid-Market (51-1000 emp.) **Reviewed Date:** March 07, 2019 **What do you like best about iContact?** You can build your own dashboard so you can have customized views. **What do you dislike about iContact?** The agent is in a separate window from the rest of the website. **What problems is iContact solving and how is that benefiting you?** It is used as a vehicle to contact customers. ### 50. Good email solution **Rating:** 4.0/5.0 stars **Reviewed by:** Naomi D. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2018 **What do you like best about iContact?** iContact updated their email builder recently and it has become much more user friendly. The ability to sort contacts into specific lists is also very helpful. **What do you dislike about iContact?** It would be extremely helpful to be able to resend a subscription confirmation email, as these tend to get lost in people's boxes. **What problems is iContact solving and how is that benefiting you?** The ability to keep in touch with a variety of contacts through email newsletters. ## iContact Discussions - [how can i contact to support ?](https://www.g2.com/discussions/how-can-i-contact-to-support) - 2 comments, 2 upvotes - [Is it possible to add an option for a user to add an email back in when accidentally deleted?](https://www.g2.com/discussions/45777-is-it-possible-to-add-an-option-for-a-user-to-add-an-email-back-in-when-accidentally-deleted) - 1 comment, 1 upvote - [Is it possible to use this tool for un-registered data base?](https://www.g2.com/discussions/16234-is-it-possible-to-use-this-tool-for-un-registered-data-base) - 1 comment, 1 upvote - [Is there anyway to get an A/B testing feature?](https://www.g2.com/discussions/11952-is-there-anyway-to-get-an-a-b-testing-feature) - 1 comment, 1 upvote - [How many messages can I send a month?](https://www.g2.com/discussions/email-marketing-b7202089-5dea-4d8b-b1a4-19aaa1a69a7b) - 1 comment, 1 upvote - [View iContact pricing details and edition comparison](https://www.g2.com/products/icontact/reviews?page=9§ion=pricing&secure%5Bexpires_at%5D=2026-08-01+13%3A11%3A15+-0500&secure%5Bsession_id%5D=048492c6-4634-4c0c-8f51-f9f8a9c4a6a2&secure%5Btoken%5D=095d51d297c881d02d23a012098e2d6a54524693bf02b71362131771dd0bf68e&format=llm_user) ## iContact Integrations - [WordPress.org](https://www.g2.com/products/wordpress-org/reviews) ## iContact Features **Email Marketing** - Email and Mobile Preview - Manage Email Lists - High-Volume Sending - Building and Personalizing Emails - Sending Outbound Emails - Manage Email Deliverability - Automated Email Responses - Multi-user Account - Surveys **Reporting & Analytics** - A/B Testing - Basic Reporting **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Email Marketing** - Autonomous Task Execution - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Cross-system Integration **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications - CRM Integration - Social Media Integration - E-Commerce Integration ## Top iContact Alternatives - [Intuit Mailchimp Email Marketing](https://www.g2.com/products/intuit-mailchimp-email-marketing/reviews) - 4.3/5.0 (12,673 reviews) - [Constant Contact](https://www.g2.com/products/constant-contact/reviews) - 4.1/5.0 (7,230 reviews) - [Dotdigital](https://www.g2.com/products/dotdigital/reviews) - 4.4/5.0 (1,205 reviews)