What do you like best?
Flexibility! The service works by Importing/Exporting your data to/from an 'in-memory schema'. Once your data in in the schema, you can create steps to filter, sort, and manipulate until you're happy with the results. IFTTT, Flow, Boomi, Zapier can't do do what iConduct does (or at least couldn't last time I checked, the space is changing fast).
Nice folks, great customer service. Very prompt in answering questions and helping when I've been stuck. I'm used to post-sales silence from software companies, not these guys.
What do you dislike?
Data Types can be annoying. Would be nice if it had some awareness of data types so that I didn't have to add steps to manually convert. Example: Sharepoint currency fields are imported with dollar signs and commas, which I have to strip out from the string before I can compare them to decimal values from Salesforce. Would be great if iConduct had an option to see that and make the conversion for me. Same for dates and datetimes.
No documentation. Really could have bugged them far less and answered many of my own questions if they just had basic user docs on the steps, data types, tip&tricks, etc.
What business problems are you solving with the product? What benefits have you realized?
Moving files and and associated metadata from Salesforce to Sharepoint is the big one for us. And by associated, I mean if you can write the SOQL query, you can retrieve and map the data into iConduct in a single step. Traversing parent/child, retrieving fields across multiple objects, etc is far easier than the competitors (if they can do it at all). We get the benefit of files + metadata in Sharepoint and the linkage back to Salesforce via record IDs -- allows us to view, filter, sort, and group files and data across different Salesforce objects in a way that we couldn't do just in Salesforce alone (not to mention, saving money on unnecessary user licenses)