# Best Virtual Receptionist Services Providers

## How Many Virtual Receptionist Services Providers Products Does G2 Track?

**Total Products under this Category:** 133

### Category Stats (Aug 2026)

- **Average Rating:** 4.5/5 (↑0.01 vs Jul 2026) The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Moneypenny (+8.08%) - Among all products in this category, Moneypenny recorded the largest rating increase compared to last month

_Last updated: August 02, 2026_

## How Does G2 Rank Virtual Receptionist Services Providers Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 300+ Authentic Reviews
- 133+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Virtual Receptionist Services Providers
 ![G2 Grid® for Virtual Receptionist Services Providers plotting products by satisfaction and market presence](https://www.g2.com/categories/virtual-receptionist-services/grids.png?focus%5B%5D=1349625&focus%5B%5D=1551222&focus%5B%5D=1441187&focus%5B%5D=79446&focus%5B%5D=135294&focus%5B%5D=110980&focus%5B%5D=111249&focus%5B%5D=111259)

Highlighted products: ExpertCallers, Moneypenny, Upfirst, AnswerConnect, Wing Assistant, Smith.ai Virtual Receptionists, Abby Connect, and Go Answer.

Underlying data: [Grid® JSON](https://www.g2.com/categories/virtual-receptionist-services/grids.json?focus%5B%5D=expertcallers&focus%5B%5D=moneypenny-2025-09-24&focus%5B%5D=upfirst&focus%5B%5D=answerconnect&focus%5B%5D=wing-assistant&focus%5B%5D=smith-ai-virtual-receptionists&focus%5B%5D=abby-connect&focus%5B%5D=go-answer)

**Sponsored**

### Connext

Connext Global Solutions is a tech-enabled, AI-driven offshore staffing and dedicated team provider designed to help U.S. and global companies build high-performing remote teams in countries such as the Philippines, Colombia, Mexico, and India. Unlike traditional Business Process Outsourcing (BPO) firms or transactional Employer of Record (EOR) providers, Connext specializes in creating fully customized, dedicated offshore teams that are aligned with each client’s unique processes, culture, and growth strategy. This approach allows Connext to function as an extension of your organization rather than merely a call center. The target audience for Connext includes a diverse range of industries, such as healthcare, private equity, accounting and finance, technology, customer service, revenue cycle management, mortgage, IT services, and back-office operations. Companies seeking to enhance their operational efficiency can benefit from Connext’s services, whether they require medical billing specialists, accounting support, software developers, customer service representatives, IT help desk professionals, or cross-functional operational teams. By offering scalable workforce solutions, Connext is positioned to support long-term growth for its clients. One of the key differentiators of Connext is its commitment to providing dedicated teams rather than shared resources. Each employee works exclusively for one client, which fosters alignment, accountability, and enhanced performance. Additionally, clients can achieve up to 70% cost savings compared to U.S.-based hiring while maintaining high quality and operational control. The AI-enabled recruiting process employed by Connext ensures that top offshore talent is identified, vetted, and deployed quickly, without compromising on quality. Security and compliance are also paramount for Connext, which operates with a SOC 2-compliant and secure infrastructure. This is particularly critical for clients in healthcare, fintech, and other regulated industries where data protection is essential. Furthermore, Connext boasts high retention rates and strong client satisfaction, focusing on sustainable partnerships rather than short-term contracts. This long-term approach is ideal for companies that want an alternative to traditional outsourcing or EOR services, need scalable offshore staffing, or are looking to build custom global teams without sacrificing culture or quality. In essence, Connext Global Solutions merges the flexibility of staff augmentation with the infrastructure of a global workforce solutions provider and the partnership mindset of a long-term growth advisor. For organizations exploring offshore staffing companies, dedicated team providers, healthcare BPO, AI-powered recruiting, or global outsourcing solutions, Connext offers a strategic and intelligent approach to workforce scaling.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=2035&secure%5Bchosen_at%5D=2026-08-03T08%3A20%3A17Z&secure%5Bdisplayable_resource_id%5D=2328&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=neighbor_category&secure%5Bplacement_resource_ids%5D%5B%5D=2328&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1181522&secure%5Bresource_id%5D=2035&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fvirtual-receptionist-services%3Fopen_modal_url%3D%252Fproducts%252Ficomrades%252Fwishlists%253Fhost_path%253D%25252Fcategories%25252Fvirtual-receptionist-services%2526source%253Dcategory&secure%5Btoken%5D=9a02966afae7e06f732e9ee2603bcb1ce963dcf0d25c4652b8f9b3e29c1029a3&secure%5Burl%5D=https%3A%2F%2Fwww.connextglobal.com&secure%5Burl_type%5D=company_website)

### [ExpertCallers](https://www.g2.com/pt/products/expertcallers/reviews)

ExpertCallers é um provedor global de soluções de gestão de relacionamento com o cliente e centro de contato, ajudando empresas a construir interações significativas com clientes e lealdade a longo prazo. Uma divisão da Flatworld Solutions, a empresa vem oferecendo serviços de suporte escaláveis e orientados por processos desde 2002. Construída sobre uma base sólida de excelência operacional, a ExpertCallers integra fluxos de trabalho estruturados com metodologias Lean Six Sigma (LSS) para garantir consistência, eficiência e melhoria contínua em cada engajamento. O que começou como uma pequena equipe atendendo a um punhado de clientes evoluiu para uma operação global apoiando empresas em vários continentes. Este crescimento foi impulsionado não apenas pela escala, mas por uma abordagem disciplinada aos sistemas, uma força de trabalho qualificada e um compromisso de longo prazo com o sucesso do cliente. Hoje, a ExpertCallers oferece um conjunto abrangente de serviços de centro de contato, incluindo suporte de entrada e saída, assistência técnica, telemarketing, CATI, e-mail e chat, entregues através de modelos tradicionais e aumentados por IA. Ao combinar a expertise humana com automação inteligente, a empresa permite que as organizações melhorem o engajamento do cliente, aumentem a eficiência operacional e ofereçam experiências consistentes e de alta qualidade em escala.

**Average Rating:** 5.0/5.0

**Total Reviews:** 24

#### Who Is the Company Behind ExpertCallers?

- **Vendedor:** [ExpertCallers](https://www.g2.com/pt/sellers/expertcallers)
- **Ano de Fundação:** 2002
- **Localização da Sede:** Princeton, US
- **Twitter:** @expertcallers  
542 seguidores no Twitter
- **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=abb93629800da5e04d173fb66556295b7f2f93a621541f5835b7532b2cf73ea5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fexpertcallers&secure%5Burl_type%5D=linkedin_company_website)  
350 funcionários no LinkedIn®

#### Who Uses This Product?

- **Company Size:** 63% Medium, 25% Small

#### What Are Recent G2 Reviews of ExpertCallers?

**["Preços Justos, Implementação Suave e Termos Flexíveis de Mês a Mês"](https://www.g2.com/pt/survey_responses/expertcallers-review-13132945)**

**Rating:** 5.0/5.0 stars

_— David P._

[Read full review](https://www.g2.com/pt/survey_responses/expertcallers-review-13132945)

**["Escalonamento Flexível e Agentes Profissionais com Integração Suave"](https://www.g2.com/pt/survey_responses/expertcallers-review-13134546)**

**Rating:** 5.0/5.0 stars

_— Sarah M._

[Read full review](https://www.g2.com/pt/survey_responses/expertcallers-review-13134546)

### [Moneypenny](https://www.g2.com/products/moneypenny-2025-09-24/reviews)

Moneypenny is the world's leading customer conversations expert designed to help businesses in the US and UK enhance their communication with customers through a combination of human expertise and advanced AI technology. With over 25 years of experience in the industry and more than 180 million conversations managed, Moneypenny specializes in delivering trusted and efficient caller experiences that are essential for building lasting customer relationships. Targeting a diverse range of organizations, from small businesses to large enterprises, Moneypenny supports tens of thousands of clients by managing over 40,000 conversations daily. The platform is particularly beneficial for businesses that prioritize customer engagement and seek to optimize their communication strategies. Moneypenny's services include answering calls, capturing leads, managing customer inquiries, and providing seamless omnichannel support, ensuring that every interaction is handled with professionalism and care. One of the key features of Moneypenny is its unique integration of human agents and AI technology. This combination allows for personalized conversations that align with each brand's identity while adapting to the specific needs of customers. Available 24/7, Moneypenny ensures that businesses can respond to customer inquiries at any time, leveraging AI for efficiency while relying on human judgment and empathy when necessary. This dual approach not only enhances the customer experience but also helps businesses maintain a consistent and professional image. Moneypenny stands out in the customer conversation management category by focusing on the delicate balance between automation and human interaction. This enables businesses to strengthen customer relationships, protect their reputation, and grow with confidence. By providing a reliable partner for customer conversations, Moneypenny empowers organizations to seize every opportunity and foster a supportive environment for their clients, ultimately driving satisfaction and loyalty.

**Average Rating:** 4.4/5.0

**Total Reviews:** 45

#### Who Is the Company Behind Moneypenny?

- **Seller:** [Moneypenny](https://www.g2.com/sellers/moneypenny-424fcb46-776f-4ab1-b4b6-727ddb61eb2f)
- **Company Website:** www.moneypenny.com
- **Year Founded:** 2000
- **HQ Location:** Duluth, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e9acfb69a0cf5aebe66b8c01452a845ebd6a228e3aa5b991e3b58959885c02d1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmoneypenny-usa%2F&secure%5Burl_type%5D=linkedin_company_website)  
38 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Construction
- **Company Size:** 84% Small, 7% Medium

#### What Are Recent G2 Reviews of Moneypenny?

**["Effortless Online Access — Moneypenny Is Simple and Intuitive"](https://www.g2.com/survey_responses/moneypenny-review-13051629)**

**Rating:** 5.0/5.0 stars

_— Ashley L._

[Read full review](https://www.g2.com/survey_responses/moneypenny-review-13051629)

**["Real-Time Live Support That Keeps Field Teams on Track"](https://www.g2.com/survey_responses/moneypenny-review-13137977)**

**Rating:** 5.0/5.0 stars

_— William W._

[Read full review](https://www.g2.com/survey_responses/moneypenny-review-13137977)

### [Upfirst](https://www.g2.com/products/upfirst/reviews)

Upfirst is an AI-powered virtual receptionist. Founded on the belief that small businesses should be able to afford great answering services, we help people change how they run their businesses by making it easy and affordable to get a virtual receptionist that’s dedicated to them. Upfirst helps small businesses answer calls around the clock so that callers never reach a voicemail. Businesses use our AI answering service to give callers an immediate human-like voice to answer questions, take messages, set appointments, and more. Knowing that every call is covered by a knowledgeable receptionist, business owners are able to focus on the day-to-day tasks that continue to drive their business forward, saving themselves time and money.

**Average Rating:** 4.9/5.0

**Total Reviews:** 26

#### Who Is the Company Behind Upfirst?

- **Seller:** [Upfirst](https://www.g2.com/sellers/upfirst)
- **Year Founded:** 2024
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d07b27131ca487a6bf870c15f8cd474fa55ffe984f2b8e5a07cf1ff2713fa2af&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fupfirst&secure%5Burl_type%5D=linkedin_company_website)  
6 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 96% Small, 4% Medium

#### What Are Recent G2 Reviews of Upfirst?

**["Excellent Support and Continuous Improvements Make Upfirst Better Over Time"](https://www.g2.com/survey_responses/upfirst-review-13087120)**

**Rating:** 5.0/5.0 stars

_— Catrina H._

[Read full review](https://www.g2.com/survey_responses/upfirst-review-13087120)

**["Human-Like Voice, Highly Recommended Service"](https://www.g2.com/survey_responses/upfirst-review-13061879)**

**Rating:** 5.0/5.0 stars

_— Cesar T._

[Read full review](https://www.g2.com/survey_responses/upfirst-review-13061879)

### [AnswerConnect](https://www.g2.com/products/answerconnect/reviews)

Voted the #1 Answering Service in 2025 by Forbes, AnswerConnect is a human-powered solution that helps you grow your business by ensuring you never miss a chance to connect with your customers. No bots. No AI. Just real people creating real connections that win customers and build loyalty. We answer calls, book appointments, qualify leads, and handle customer questions, 24/7 – so you’re always there when it matters most. With decades of experience, we act as an extension of your team, delivering friendly, reliable support every time the phone rings. And for every customer, every month, we plant a tree. Because growing your business should grow the planet, too. At AnswerConnect, we provide a comprehensive suite of live, human-powered services designed to help you stay connected with your customers, anytime, anywhere: • 24/7 Real People Call Answering Our service ensures your business never misses a call, day or night. Friendly, professional agents are always available to represent your brand and deliver excellent customer experiences. • After Hours Answering Stay connected even outside of business hours. We keep your lines open so your clients receive the support they need around the clock. • Custom Scripting Every conversation follows scripts tailored to your business, ensuring consistent, on-brand communication that reflects your values. • Lead Capture & Qualification Our agents are trained to capture and qualify leads in real time, helping you focus on high-value opportunities and grow your pipeline. • Appointment Scheduling Take the hassle out of calendar management. We book and manage appointments directly in your preferred system. • Live Chat Support Boost satisfaction and conversions with real-time website chat support that engages visitors when it matters most. • CRM Integrations We integrate directly with your CRM, ensuring all call data, leads, and appointments are accurately logged and seamlessly tracked. • Bilingual Services Reach a broader audience with support in both English and Spanish, making every customer feel heard and understood. Connect with AnswerConnect sales: ☎️ 800-700-8888 🌐 http://www.answerconnect.com 📧 sales@answerconnect.com Connect with AnswerConnect Franchise: ☎️ 800-584-0234 🌐 http://www.answerconnect.com/franchise 📧 franchisesales@answerconnect.com

**Average Rating:** 4.5/5.0

**Total Reviews:** 23

#### Who Is the Company Behind AnswerConnect?

- **Seller:** [AnswerConnect](https://www.g2.com/sellers/answerconnect)
- **Year Founded:** 2002
- **HQ Location:** Portland, OR
- **Twitter:** @AnswerConnect  
978 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=865049ffa23a7de0be2a6e51c987c78f8fcd6c8a8d935e25ebe07735070a2eda&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fanswerconnect&secure%5Burl_type%5D=linkedin_company_website)  
64 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 74% Small, 13% Large

#### What Are Recent G2 Reviews of AnswerConnect?

**["A Seamless Extension of our Team"](https://www.g2.com/survey_responses/answerconnect-review-11694233)**

**Rating:** 5.0/5.0 stars

_— Kate J._

[Read full review](https://www.g2.com/survey_responses/answerconnect-review-11694233)

**["Effortless Process Makes Everything Easy"](https://www.g2.com/survey_responses/answerconnect-review-12101104)**

**Rating:** 5.0/5.0 stars

_— Hayden S._

[Read full review](https://www.g2.com/survey_responses/answerconnect-review-12101104)

#### What Are G2 Users Discussing About AnswerConnect?

- [What is AnswerConnect used for?](https://www.g2.com/discussions/what-is-answerconnect-used-for)

### [Wing Assistant](https://www.g2.com/pt/products/wing-assistant/reviews)

O melhor assistente do mundo para negócios. O Wing Assistant fornece às PMEs, startups e executivos talentos remotos dedicados para ajudá-los a focar em suas atividades principais, assumindo trabalhos recorrentes, como Gerenciamento de Mídias Sociais, Chamadas de Vendas, Geração de Leads, Entrada de Dados, etc. Você pode imaginar o Wing como um membro da equipe super acessível em quem você pode confiar para cuidar do trabalho necessário para fazer seu negócio crescer. Se você comparar a assinatura flexível do Wing com os respectivos salários médios nos EUA, você economiza cerca de $50.000 por ano usando o Wing.

**Average Rating:** 4.6/5.0

**Total Reviews:** 26

#### Who Is the Company Behind Wing Assistant?

- **Vendedor:** [Wing Assistant](https://www.g2.com/pt/sellers/wing-assistant)
- **Ano de Fundação:** 2018
- **Localização da Sede:** Irvine, CA
- **Twitter:** @WingAssistant  
432 seguidores no Twitter
- **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1553d2839f0546a752a92d691f421eb9c395e029bee7826f27434f701c6aecc3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fwingassistant%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,202 funcionários no LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Marketing e Publicidade
- **Company Size:** 77% Small, 23% Medium

#### What Do G2 Reviewers Say About Wing Assistant?

_AI-generated summary from verified user reviews_

##### Pros

- Os usuários destacam a **comunicação clara e proativa** do Wing Assistant, promovendo trabalho em equipe e colaboração sem problemas.
- Os usuários apreciam a **facilidade de uso** com o Wing Assistant, integrando-se perfeitamente aos fluxos de trabalho e aumentando a produtividade.
- Os usuários destacam a **confiabilidade e qualidade do trabalho** do Wing Assistant, melhorando significativamente suas operações comerciais.
- Os usuários elogiam a **alta qualidade e confiabilidade** dos assistentes virtuais da Wing, aumentando a eficiência e a colaboração em equipe.
- Os usuários apreciam a **eficiência** do Wing Assistant, destacando o suporte proativo e os fluxos de trabalho contínuos que aumentam a produtividade.

##### Cons

- Os usuários experimentam **alta rotatividade** com o Wing Assistant, observando má comunicação e falta de responsabilidade após os depósitos serem feitos.
- Os usuários frequentemente experimentam **respostas lentas a problemas de faturamento** , tornando as resoluções de pagamento frustrantes e demoradas.
- Os usuários experimentam **suporte ao cliente ruim** com respostas lentas por e-mail, especialmente em relação a problemas de faturamento.
- Os usuários notaram desafios iniciais com a **rotatividade de pessoal** , mas melhorias na velocidade de contratação foram observadas desde então.

#### What Are Recent G2 Reviews of Wing Assistant?

**["Integração sem Esforço e Suporte de Contratação de Primeira Linha"](https://www.g2.com/pt/survey_responses/wing-assistant-review-12203250)**

**Rating:** 5.0/5.0 stars

_— Greg B._

[Read full review](https://www.g2.com/pt/survey_responses/wing-assistant-review-12203250)

**["Mantém o trabalho diário sob controle"](https://www.g2.com/pt/survey_responses/wing-assistant-review-12653406)**

**Rating:** 5.0/5.0 stars

_— Lera D._

[Read full review](https://www.g2.com/pt/survey_responses/wing-assistant-review-12653406)

### [Smith.ai Virtual Receptionists](https://www.g2.com/products/smith-ai-virtual-receptionists/reviews)

Smith.ai offers superior call answering and intake services for businesses of all sizes. Our Virtual Receptionist plans include North America-based receptionists who handle inbound calls; provide bilingual answering; screen and intake new clients; schedule appointments; and make outbound calls to leads who complete your online forms, ensuring instant follow-up with new potential clients. Plans start at $300/month and include free spam blocking, plus a risk-free 30-day, money-back guarantee. We also offer AI Receptionist, our AI + human call answering solution. On these plans, our AI handles the call answering and our live agents are available as backup, for escalations and more complex calls. AI Receptionist plans start at $95/month. With 7,000+ integrations, including Clio, MyCase, HouseCall Pro, Service Titan, LawPay, and Calendly, plus Zapier and Make, conversations are synced with your systems in real-time. With Smith.ai, businesses can automatically record their inbound and outbound calls so they never miss what their customers have to say. These calls will also be transcribed with personally identifiable information (PII) — such as credit card and Social Security numbers — automatically redacted so businesses can review calls by searching for specific keywords. Smith.ai clients also have access to business intelligence tools like Call Intelligence, a robust set of features available within the Call Dashboard that puts key phone call data directly into your hands. The Call Intelligence tool lets businesses review and analyze phone call data of what actions were taken during calls including scheduled appointments, calls transferred, completed intake forms, and more so you can operate your business more efficiently.

**Average Rating:** 4.9/5.0

**Total Reviews:** 73

#### Who Is the Company Behind Smith.ai Virtual Receptionists?

- **Seller:** [Smith.ai](https://www.g2.com/sellers/smith-ai)
- **Company Website:** smith.ai
- **Year Founded:** 2015
- **HQ Location:** Los Altos, California
- **Twitter:** @smithdotai  
1,011 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f366087bc5da3eb58c05d05587bb74a2267ad4ec1371a663dd97e51a0eefb2af&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F18531286%2F&secure%5Burl_type%5D=linkedin_company_website)  
339 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, Attorney
- **Top Industries:** Law Practice, Legal Services
- **Company Size:** 93% Small, 4% Large

#### What Are Recent G2 Reviews of Smith.ai Virtual Receptionists?

**["Knowledgeable partners for your business"](https://www.g2.com/survey_responses/smith-ai-virtual-receptionists-review-10242603)**

**Rating:** 4.5/5.0 stars

_— Belinda K._

[Read full review](https://www.g2.com/survey_responses/smith-ai-virtual-receptionists-review-10242603)

**["Smith.ai has been a game changer!"](https://www.g2.com/survey_responses/smith-ai-virtual-receptionists-review-10340012)**

**Rating:** 5.0/5.0 stars

_— Joelle T._

[Read full review](https://www.g2.com/survey_responses/smith-ai-virtual-receptionists-review-10340012)

#### What Are G2 Users Discussing About Smith.ai Virtual Receptionists?

- [What is Smith.ai Virtual Receptionists used for?](https://www.g2.com/discussions/what-is-smith-ai-virtual-receptionists-used-for)

### [Abby Connect](https://www.g2.com/pt/products/abby-connect/reviews)

Com tudo o que fazemos, temos uma missão: revolucionar a experiência do cliente de pequenas empresas e converter mais chamadas em clientes. Com um programa de desenvolvimento proprietário, nossos recepcionistas virtuais, classificados como número 1, são treinados para fornecer um atendimento ao cliente profissional e amigável, para que você possa impressionar os chamadores e expandir seu negócio. Somos bem conhecidos por um conjunto completo de recursos adaptados ao seu negócio que economiza várias horas por semana de tarefas de escritório mundanas para você e sua equipe. Nossos recepcionistas virtuais dedicados atendem empresas em direito, contabilidade, imóveis, serviços domésticos e mais. Abby agora também oferece nosso Recepcionista de IA como uma opção adicional para empresas que precisam ser mais eficientes. Passe menos tempo respondendo às mesmas perguntas ao telefone enquanto seu Recepcionista de IA personalizado as atende por você, permitindo que você volte às tarefas (e chamadas) que mais importam. Nunca perca outra chamada. Comece a converter mais chamadas em clientes hoje com a Abby Connect!

**Average Rating:** 4.5/5.0

**Total Reviews:** 12

#### Who Is the Company Behind Abby Connect?

- **Vendedor:** [Abby Connect](https://www.g2.com/pt/sellers/abby-connect)
- **Ano de Fundação:** 2005
- **Localização da Sede:** Las Vegas, US
- **Twitter:** @abbyconnect  
12,665 seguidores no Twitter
- **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=38f79c342edb70581c949b8ad1a32df9dab36dfd324acfdaab5ffd188d45b9da&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fabby-connect%2F&secure%5Burl_type%5D=linkedin_company_website)  
86 funcionários no LinkedIn®

#### Who Uses This Product?

- **Company Size:** 83% Small, 17% Medium

#### What Are Recent G2 Reviews of Abby Connect?

**["Recepcionista de IA Superior Que Excede Expectativas"](https://www.g2.com/pt/survey_responses/abby-connect-review-11962662)**

**Rating:** 5.0/5.0 stars

_— Ryan V._

[Read full review](https://www.g2.com/pt/survey_responses/abby-connect-review-11962662)

**["Abby é como ter uma equipe de escritório, Priscilla Loza ARRASA!"](https://www.g2.com/pt/survey_responses/abby-connect-review-11670026)**

**Rating:** 5.0/5.0 stars

_— Christina R._

[Read full review](https://www.g2.com/pt/survey_responses/abby-connect-review-11670026)

#### What Are G2 Users Discussing About Abby Connect?

- [Para que serve o Abby Connect?](https://www.g2.com/pt/discussions/what-is-abby-connect-used-for)

### [Go Answer](https://www.g2.com/products/go-answer/reviews)

At Go Answer, we specialize in providing a range of professional answering services, including virtual receptionist and call answering, inbound contact centers offering order-taking or tech support, managed live web chat, and legal intake services. We cater to a variety of industries such as retail & eCommerce, legal, medical, real estate & property management, hospitality, and education. Get started today with a 30-day risk-free trial. Mention that you saw us on G2 and get 50% off your first month!

**Average Rating:** 4.5/5.0

**Total Reviews:** 12

#### Who Is the Company Behind Go Answer?

- **Seller:** [Go Answer](https://www.g2.com/sellers/go-answer)
- **Year Founded:** 2012
- **HQ Location:** Garden City, NY
- **Twitter:** @goanswer  
64 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3584a4aa609e15e1a01983aae7ee1f4d0141b59179b618dceccb75fcf47193a0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgo-answer&secure%5Burl_type%5D=linkedin_company_website)  
135 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Medium, 42% Small

#### What Are Recent G2 Reviews of Go Answer?

**["Total tranquility: I don't miss calls and I improve customer service"](https://www.g2.com/survey_responses/go-answer-review-8317393)**

**Rating:** 5.0/5.0 stars

_— Luisa F. R._

[Read full review](https://www.g2.com/survey_responses/go-answer-review-8317393)

**["Easy to use and great customer support team."](https://www.g2.com/survey_responses/go-answer-review-8754379)**

**Rating:** 4.5/5.0 stars

_— Santosh K._

[Read full review](https://www.g2.com/survey_responses/go-answer-review-8754379)

### [Ruby Receptionists](https://www.g2.com/products/ruby-receptionists/reviews)

Ruby provides live virtual receptionist service that combines live, U.S.-based virtual receptionists with AI-powered technology to help small businesses answer every call, connect with more customers, and manage everyday business communications. We provide live call answering, appointment scheduling, lead capture and qualification, message taking, call transfers, payment processing, bilingual support, and customized call handling that reflects how your business operates. For more than 20 years, we've helped businesses of every size create better customer experiences by making every conversation count. Our customers span industries including legal, healthcare, home services, real estate, financial services, and professional services, where responsiveness, trust, and personal service play an important role in growing the business. Whether you're meeting with clients, serving customers, working remotely, or away from the phone, we help ensure every caller reaches a professional receptionist who represents your business with warmth and consistency. Every Ruby account is customized to your business. We learn your preferred greeting, scheduling preferences, call routing rules, FAQs, and escalation procedures so our receptionists can work as an extension of your team. Depending on your workflow, we can answer questions, schedule appointments, capture and qualify new leads, process payments, transfer callers to available team members, or take detailed messages for follow up. You choose when we answer your calls, whether that's throughout the business day, during peak call periods, after hours, on weekends, or whenever your team needs additional support. Our AI capabilities are designed to enhance, not replace, the human experience. AI-powered tools help our receptionists quickly access business information, generate call summaries and transcripts, identify conversation sentiment, reduce unwanted robocalls, and streamline customer interactions. By combining AI with live receptionists, we help businesses respond more efficiently while ensuring every caller still has the opportunity to speak with a real person. Ruby integrates with popular CRM, scheduling, payment, and business productivity platforms, making it easier to keep customer information, appointments, and conversations connected across your existing workflows. Through the Ruby app, you can manage receptionist instructions, update availability, review messages and transcripts, monitor call activity, and stay connected from anywhere. At Ruby, we believe every conversation is an opportunity to build trust. By combining experienced receptionists with thoughtfully applied AI, we help small businesses deliver personal, professional customer experiences that strengthen relationships and support long-term growth.

**Average Rating:** 3.8/5.0

**Total Reviews:** 12

#### Who Is the Company Behind Ruby Receptionists?

- **Seller:** [Ruby](https://www.g2.com/sellers/ruby-2026-07-08)
- **Year Founded:** 2003
- **HQ Location:** Portland, US
- **Twitter:** @Ruby  
5,004 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=43863163cf63deb7af788a1ebb54a9cb44db9c454545a000564e8e27d585b882&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcallruby%2F&secure%5Burl_type%5D=linkedin_company_website)  
668 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 75% Small, 17% Medium

#### What Are Recent G2 Reviews of Ruby Receptionists?

**["Great virtual receptionist solution."](https://www.g2.com/survey_responses/ruby-receptionists-review-6603788)**

**Rating:** 4.5/5.0 stars

_— Verified User in Marketing and Advertising_

[Read full review](https://www.g2.com/survey_responses/ruby-receptionists-review-6603788)

**["Exceptional Support and Seamless Client Experience"](https://www.g2.com/survey_responses/ruby-receptionists-review-12119838)**

**Rating:** 4.5/5.0 stars

_— Ana G._

[Read full review](https://www.g2.com/survey_responses/ruby-receptionists-review-12119838)

#### What Are G2 Users Discussing About Ruby Receptionists?

- [Where is Ruby com located?](https://www.g2.com/discussions/where-is-ruby-com-located)
- [What do virtual receptionists do?](https://www.g2.com/discussions/what-do-virtual-receptionists-do)
- [Is Ruby receptionist worth it?](https://www.g2.com/discussions/is-ruby-receptionist-worth-it)

### [SupportYourApp](https://www.g2.com/products/supportyourapp/reviews)

SupportYourApp is an international Intelligent Support-as-a-Service company that has been providing secure technical, customer support and CX services to growing companies around the globe since 2010. We offer omnichannel, scalable support tailored to diverse business needs — whether that’s low-volume 24/7 coverage or consistent 9–5 support across all seven days. With flexible hybrid scheduling options and data-compliant solutions, SupportYourApp delivers a smart alternative to traditional providers. Our AI-powered solutions help automate routine tasks, handle common customer requests, and support agents in managing interactions more efficiently. This enables our clients to reduce operational costs, boost CSAT, and focus on growing their business while we manage their support. We have experience providing customer care outsourcing services to 250+ clients in more than 30 countries across SaaS, healthcare, fintech, eCommerce, gaming, retail, and other industries. Companies like MacPaw, Whitebit, Softorino, and Happeo choose to work with us. Why Companies Outsource Their Customer Support to Us: - Over 16 years of experience - Over 1300 professionals on a team - Over 60 operational languages - PCI/DSS Certified Level L1 and Level L2 Service Provider - ISO/IEC 27001 certification - GDPR-, CCPA-, and HIPAA-compliance - Refined processes of onboarding, learning, and human development - Customer-focused consultants with exceptional language skills Our services include, but are not limited to: - Customer support (Front desk, Tier 1) - Technical support services (Tier 1-3) - IT support services - Social media customer services - CX services - AI-powered support teams - System setup and integration - Helpdesk integration & migration - Reception desk services - Back-office services (data entry, content moderation & enrichment) - KYC & ID verification - Data annotation Our AI Solutions: SupportYourApp's Support Intelligence Hub pairs AI with human support in one stack: SupportBrain assists agents, SupportResponse resolves routine chat and email tickets independently, SupportVoice handles calls in multiple languages, and SupportCRM unifies data and compliance across channels. Every company is different and requires a unique experience. That’s why we have an individual approach and offer a tailored solution to every client. We are all diverse, but we have one goal — to support people. We support. You grow. AI scales it all.

**Average Rating:** 4.7/5.0

**Total Reviews:** 16

#### Who Is the Company Behind SupportYourApp?

- **Seller:** [SupportYourApp](https://www.g2.com/sellers/supportyourapp)
- **Year Founded:** 2010
- **HQ Location:** Wilmington, Delaware
- **Twitter:** @SupportYourApp  
482 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=af384dad25af4bd9e59886e3ca883bf4c148a307b309053412b1dea9e1c76bb3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2806061%2F&secure%5Burl_type%5D=linkedin_company_website)  
612 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 47% Medium, 35% Small

#### What Are Recent G2 Reviews of SupportYourApp?

**["Reliable 24/7 multilingual support team for our expanding customer base"](https://www.g2.com/survey_responses/supportyourapp-review-11941329)**

**Rating:** 5.0/5.0 stars

_— josef p._

[Read full review](https://www.g2.com/survey_responses/supportyourapp-review-11941329)

**["AR Team Lead"](https://www.g2.com/survey_responses/supportyourapp-review-13177933)**

**Rating:** 4.5/5.0 stars

_— sylvie k._

[Read full review](https://www.g2.com/survey_responses/supportyourapp-review-13177933)

#### What Are G2 Users Discussing About SupportYourApp?

- [What is SupportYourApp used for?](https://www.g2.com/discussions/what-is-supportyourapp-used-for)

### [SureCall Experts](https://www.g2.com/products/surecall-experts/reviews)

SureCall offers a wide range of BPO services designed to provide you with exceptional customer support experience. Outsourcing your Business Processes to SureCall allows you to focus on your core competencies. Let SureCall handle your technical support, customer service, and back-office functions anytime via any channel 24/7/365 days per year. SureCall will customize the best Business Process Optimization solutions to meet your needs. As a leading global outsourcing provider, SureCall makes outsourcing processes easy and seamless. We work hard to understand and exceed your goals and optimize your business performance.

**Average Rating:** 4.6/5.0

**Total Reviews:** 27

#### Who Is the Company Behind SureCall Experts?

- **Seller:** [Surecall Experts](https://www.g2.com/sellers/surecall-experts)
- **Year Founded:** 1982
- **HQ Location:** Denver, US
- **Twitter:** @SurecallExperts  
3 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5125bdc4a9ec4c6928b6c9d083340b3679bc63c6b58b236143e1d3416615505e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F74131779%2Fadmin&secure%5Burl_type%5D=linkedin_company_website)  
3 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 67% Small, 22% Medium

#### What Are Recent G2 Reviews of SureCall Experts?

**["Best Customer Support Services - Surecall Experts"](https://www.g2.com/survey_responses/surecall-experts-review-9301646)**

**Rating:** 5.0/5.0 stars

_— Martin D._

[Read full review](https://www.g2.com/survey_responses/surecall-experts-review-9301646)

**["SureCall Experts is the best call solutions Colorado"](https://www.g2.com/survey_responses/surecall-experts-review-9223116)**

**Rating:** 5.0/5.0 stars

_— Robert C._

[Read full review](https://www.g2.com/survey_responses/surecall-experts-review-9223116)

#### What Are G2 Users Discussing About SureCall Experts?

- [What is SureCall Experts used for?](https://www.g2.com/discussions/what-is-surecall-experts-used-for)

### [Answering Service Care](https://www.g2.com/pt/products/answering-service-care/reviews)

A Answering Service Care (ASC) é um serviço de atendimento ao vivo 24/7 para mais de 3000 empresas em todo o país em todos os setores, incluindo escritórios de advocacia, consultórios médicos, agências de seguros, empresas de consultoria financeira e muitos mais. A ASC tem mais de 45 anos de experiência e quase 200 funcionários em mais de 4 escritórios em WA, NJ, NC e FL. Como uma empresa familiar de terceira geração, a ASC foi construída com uma forte cultura empresarial centrada nas pessoas, com muitos relacionamentos durando mais de 20 anos. A Answering Service Care fornece profissionais de atendimento ao cliente treinados que podem cumprimentar os chamadores, realizar captação de leads, agendar compromissos e transferir chamadas ou transmitir essas mensagens diretamente. Empresas de qualquer tamanho em todos os setores podem se beneficiar de um serviço de atendimento. O pessoal de atendimento ao cliente que atende suas chamadas são profissionais treinados e experientes que sabem como lidar com consultas de clientes de diversos setores, para que seus clientes possam esperar comunicações confiáveis e precisas em todos os momentos.

**Average Rating:** 4.2/5.0

**Total Reviews:** 3

#### Who Is the Company Behind Answering Service Care?

- **Vendedor:** [Answering Service Care](https://www.g2.com/pt/sellers/answering-service-care)
- **Ano de Fundação:** 1974
- **Localização da Sede:** Margate, US
- **Twitter:** @LivePhoneAnswer  
354 seguidores no Twitter
- **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=482c267900da70899de0dc3580a7dd7c602cc672cb05cc596a2ad771aac04302&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F25014675&secure%5Burl_type%5D=linkedin_company_website)  
96 funcionários no LinkedIn®

#### Who Uses This Product?

- **Company Size:** 33% Medium, 33% Small

#### What Are Recent G2 Reviews of Answering Service Care?

**["Ótima gestão para centros de atendimento ao cliente e organizações que precisam de responsabilidade 24 horas por dia, 7 dias por semana."](https://www.g2.com/pt/survey_responses/answering-service-care-review-4517052)**

**Rating:** 4.0/5.0 stars

_— Usuário Verificado em Hospital e Cuidados de Saúde_

[Read full review](https://www.g2.com/pt/survey_responses/answering-service-care-review-4517052)

**["Atenção ao Cliente Fabulosa"](https://www.g2.com/pt/survey_responses/answering-service-care-review-4273126)**

**Rating:** 5.0/5.0 stars

_— Patricia V._

[Read full review](https://www.g2.com/pt/survey_responses/answering-service-care-review-4273126)

### [AnswerFirst](https://www.g2.com/products/answerfirst/reviews)

AnswerFirst is an innovative leader in the communication solutions industry, offering comprehensive and flexible 24/7/365 call center services for businesses around the globe. With over 25 years of experience, we specialize in delivering top-notch customer service through our team of professional, U.S.-based Customer Service Professionals (CSPs). Our services extend beyond traditional call handling; we manage a wide array of business communications including inbound calls, emails, web chats, social media inquiries, and SMS messaging. Our mission is to help organizations streamline their communication processes, ensuring seamless and efficient customer interactions at all times.

**Average Rating:** 5.0/5.0

**Total Reviews:** 2

#### Who Is the Company Behind AnswerFirst?

- **Seller:** [AnswerFirst](https://www.g2.com/sellers/answerfirst)
- **Year Founded:** 1998
- **HQ Location:** Tampa, US
- **Twitter:** @answerfirst  
1,281 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7f4c9b91438049b2f2794f05ff5ba3d6b19929e407ef0bbe36f7edca18daafd4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fanswerfirst-communications-inc.&secure%5Burl_type%5D=linkedin_company_website)  
128 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Small

#### What Are Recent G2 Reviews of AnswerFirst?

**["Great company! Really helped me grow my business..."](https://www.g2.com/survey_responses/answerfirst-review-9455369)**

**Rating:** 5.0/5.0 stars

_— edie k._

[Read full review](https://www.g2.com/survey_responses/answerfirst-review-9455369)

**["Best Answering Service With The Best Pricing"](https://www.g2.com/survey_responses/answerfirst-review-9454772)**

**Rating:** 5.0/5.0 stars

_— Verified User in Marketing and Advertising_

[Read full review](https://www.g2.com/survey_responses/answerfirst-review-9454772)

### [AnswerFront](https://www.g2.com/products/answerfront/reviews)

Answerfront is a leading provider of professional phone answering services, dedicated to transforming business communication. We understand that in today's competitive landscape, every phone call represents an opportunity to connect with clients, generate leads, and enhance your brand's reputation. That's why we offer customized solutions that seamlessly integrate with your business, ensuring that your customers and partners always receive exceptional service.

**Average Rating:** 5.0/5.0

**Total Reviews:** 2

#### Who Is the Company Behind AnswerFront?

- **Seller:** [AnswerFront](https://www.g2.com/sellers/answerfront)
- **Year Founded:** 2024
- **HQ Location:** Philadelphia, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a1d2495b80124d522d19e9ca7c2f0bc7f0c748b7a2d2de1c4dfdce4bebf1699a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fanswerfront&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### What Are Recent G2 Reviews of AnswerFront?

**["Working with Answerfront was a smooth and efficient experience!"](https://www.g2.com/survey_responses/answerfront-review-9969616)**

**Rating:** 5.0/5.0 stars

_— Joy F._

[Read full review](https://www.g2.com/survey_responses/answerfront-review-9969616)

**["Their expertise and professional approach brought a significant transformation to our business."](https://www.g2.com/survey_responses/answerfront-review-9949444)**

**Rating:** 5.0/5.0 stars

_— Stephanie U._

[Read full review](https://www.g2.com/survey_responses/answerfront-review-9949444)

### [Connext](https://www.g2.com/products/connext/reviews)

Connext Global Solutions is a tech-enabled, AI-driven offshore staffing and dedicated team provider designed to help U.S. and global companies build high-performing remote teams in countries such as the Philippines, Colombia, Mexico, and India. Unlike traditional Business Process Outsourcing (BPO) firms or transactional Employer of Record (EOR) providers, Connext specializes in creating fully customized, dedicated offshore teams that are aligned with each client’s unique processes, culture, and growth strategy. This approach allows Connext to function as an extension of your organization rather than merely a call center. The target audience for Connext includes a diverse range of industries, such as healthcare, private equity, accounting and finance, technology, customer service, revenue cycle management, mortgage, IT services, and back-office operations. Companies seeking to enhance their operational efficiency can benefit from Connext’s services, whether they require medical billing specialists, accounting support, software developers, customer service representatives, IT help desk professionals, or cross-functional operational teams. By offering scalable workforce solutions, Connext is positioned to support long-term growth for its clients. One of the key differentiators of Connext is its commitment to providing dedicated teams rather than shared resources. Each employee works exclusively for one client, which fosters alignment, accountability, and enhanced performance. Additionally, clients can achieve up to 70% cost savings compared to U.S.-based hiring while maintaining high quality and operational control. The AI-enabled recruiting process employed by Connext ensures that top offshore talent is identified, vetted, and deployed quickly, without compromising on quality. Security and compliance are also paramount for Connext, which operates with a SOC 2-compliant and secure infrastructure. This is particularly critical for clients in healthcare, fintech, and other regulated industries where data protection is essential. Furthermore, Connext boasts high retention rates and strong client satisfaction, focusing on sustainable partnerships rather than short-term contracts. This long-term approach is ideal for companies that want an alternative to traditional outsourcing or EOR services, need scalable offshore staffing, or are looking to build custom global teams without sacrificing culture or quality. In essence, Connext Global Solutions merges the flexibility of staff augmentation with the infrastructure of a global workforce solutions provider and the partnership mindset of a long-term growth advisor. For organizations exploring offshore staffing companies, dedicated team providers, healthcare BPO, AI-powered recruiting, or global outsourcing solutions, Connext offers a strategic and intelligent approach to workforce scaling.

**Average Rating:** 4.6/5.0

**Total Reviews:** 16

#### Who Is the Company Behind Connext?

- **Seller:** [Connext Global Solutions](https://www.g2.com/sellers/connext-global-solutions)
- **Company Website:** www.connextglobal.com
- **Year Founded:** 2014
- **HQ Location:** Honolulu, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ba0498c7c55c68363b46c4150c31195a178329f767740623e5c457e250df97f2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fconnextglobalsolutions&secure%5Burl_type%5D=linkedin_company_website)  
1,168 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Medium, 38% Small

#### What Do G2 Reviewers Say About Connext?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Connext **easy to use** , making it highly beneficial for beginners and effective in filling positions.
- Users value the **structured onboarding process** of Connext, reflecting its mature organizational skills and quick responses.
- Users commend the **professionalism** of Connext, noting quick responses and a structured onboarding process.
- Users commend Connext for its **quick response time** , facilitating a smooth and efficient onboarding experience.
- Users find that Connext greatly enhances **skill development** , making it easy for beginners to learn and meet client needs.

#### What Are Recent G2 Reviews of Connext?

**["Dependable Service, Enhancing Workflow Efficiency"](https://www.g2.com/survey_responses/connext-review-12763729)**

**Rating:** 5.0/5.0 stars

_— Ignacio C._

[Read full review](https://www.g2.com/survey_responses/connext-review-12763729)

**["Connext Delivers High-Quality Candidates with Flexible, Scalable Staffing"](https://www.g2.com/survey_responses/connext-review-12884565)**

**Rating:** 5.0/5.0 stars

_— Russ M._

[Read full review](https://www.g2.com/survey_responses/connext-review-12884565)

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[Browse Virtual Receptionist Services Themes](/categories/virtual-receptionist-services/themes)

 ![Neeraja Prakash](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Neeraja Prakash")
NP

Researched and written by [Neeraja Prakash](https://research.g2.com/insights/author/neeraja-prakash)

Updated October 3, 2024

Virtual receptionist services providers, also known as answering services, offer outsourced customer service and front desk professionals for businesses. Virtual receptionist companies can offer a variety of features, including call handling, email responding, 24/7 availability, bilingual capabilities, call transferring, and message recording. Additionally, receptionists uphold a company’s branding and image when responding to customers or clients.

For easily automated customer service tasks that don’t require a human touch, businesses may benefit from [AI sales assistant software.](https://www.g2.com/categories/ai-sales-assistant) Virtual receptionists mainly benefit small businesses or businesses with a small budget. For businesses that require secretarial assistance, but don’t need a full-time or part-time receptionist, virtual receptionists are an ideal solution. Receptionists can be hired one time or on an ongoing basis. For businesses that want assistance hiring a temporary on-site receptionist, implementing [on-demand staffing services](https://www.g2.com/categories/on-demand-staffing-services) is an effective route to take.

To qualify for inclusion in the Virtual Receptionist Services Providers Category, a services provider must:

- Provide businesses with a professional virtual receptionist
- Assist with common receptionist tasks such as customer service via phone or email
- Offer receptionists that have specific industry knowledge or experience

Show More

* * *

## How Do You Choose the Right Virtual Receptionist Services Providers?

### What You Should Know About Virtual Receptionist Service Providers

Virtual receptionist service providers offer remote reception services to businesses in order to manage their customer communications. They function as an extension of a company’s front desk by employing individuals who act as the first point of contact for clients.

### What are virtual receptionist service providers?

Virtual receptionist service providers are third-party organizations that specialize in remote communication support. In this model, trained individuals handle various tasks traditionally performed by an in-house receptionist – like answering phone calls, recording messages, and handling other administrative tasks – all without being physically present in the client's office.

Alternatively, business owners can opt for[AI sales assistant software](https://www.g2.com/categories/ai-sales-assistant) for customer support tasks that don’t require a human touch. [On-demand staffing services](https://www.g2.com/categories/on-demand-staffing-services) also offer a viable solution for hiring temporary on-site receptionists.

### How do virtual receptionists work?

Virtual receptionists create a positive experience for callers by handling inquiries quickly and aligning the answers with each company’s instructions. To make the entire process smooth, sophisticated technology and trained professionals work together. 

Here’s an overview of how business communication via a third-party receptionist typically works.

- **Initial setup** involves signing up with a virtual receptionist service and configuring your preferences, such as how inbound calls should be answered, the type of information to collect, and any other instructions on call forwarding.
- **Call redirecting** is done via advanced call routing systems, call forwarding, direct dialing, among other methods. Once your business phone numbers are set up to transfer calls, the virtual receptionists take calls in your place, either full time or during specific hours, depending on your needs.
- **Call handling** is as simple as its name. Virtual receptionists promptly answer when someone calls your business following your established scripts and protocols. This guarantees a helpful interaction, regardless of the nature of the inquiry. In case the caller wants to leave a message or the call needs to be directed elsewhere, details like the caller's name, contact information, reason for contacting, and any other relevant details are noted. 
- [Call routing](https://www.g2.com/glossary/call-routing-definition) happens when further assistance is necessary. In such cases, the receptionist may either directly transfer the call, provide information to the caller, or schedule a callback.
- **Integration** allows certain business tools like [calendars](https://www.g2.com/categories/calendar), [CRMs](https://www.g2.com/categories/crm), and messaging tools to work with answering services for call scheduling, logging customer interactions, and information sharing.
- **Training** for virtual receptionists helps them understand the specifics of your products, services, and company culture. Additionally, businesses have the option to customize their communication, like preferred greetings, call routing protocols, and escalation procedures.
- **Reporting and feedback** about call volume or service usage can measure the effectiveness of your service, based on which you can make informed decisions. To improve their performance, virtual receptionists also monitor call data and call quality, and take regular feedback from clients. 
- **Other services** provided by virtual receptionists may comprise scheduling appointments, sending reminders, providing basic information about the business, and answering frequently asked questions.

### Who uses virtual receptionist services?

Virtual receptionist services are a great fit for a range of businesses across various industries. They’re especially beneficial for growing businesses that get enough customer calls, yet not to the extent that necessitates hiring an on-site receptionist.

- **Small and medium-sized businesses (SMBs) and startups** from different industries can make use of virtual receptionist services to enhance customer service. Quick and professional handling of customer queries elevates brand image, reduces lost opportunities, and converts more leads.
- **Home service providers** such as plumbers, landscapers, and electricians face difficulties answering calls while engaged in on-site tasks. Virtual receptionist services offer them significant advantages by allowing them to concentrate on their work without worrying about losing potential clients.
- **Legal and financial professionals** rely on virtual receptionists to manage their client communications so they can continue with core business activities like client meetings, case preparation, and strategic planning.
- **Healthcare providers** typically have busy phone lines. Virtual receptionists help them focus on patient care while they handle patient appointments, general inquiries, cancellations, new patient intake, and after-hour emergency calls.
- **Consultants and freelancers** opt for virtual receptionist services to handle client communications, freeing them to dedicate more time to delivering their services and growing their businesses.

### Virtual receptionist vs virtual assistants 

Although virtual receptionists and virtual assistants are both [remote support](https://www.g2.com/articles/remote-support) services, they differ in their roles, scope of work, area of expertise, client interaction, and business usage.

#### Virtual receptionists

Businesses commonly use virtual receptionists for additional support managing call volume and professional customer service without having an in-house team. The primary role is taking incoming business calls. Their tasks are generally more front desk focused: screening calls, taking messages, routing clients to the appropriate parties, and scheduling appointments. Virtual receptionists should have good communication and customer service skills, as well as a basic understanding of the business.

#### Virtual assistants

Virtual assistants support businesses and their internal teams. You can use them for a wide range of services, like performing administrative tasks, managing emails, bookkeeping, research, and managing social media channels. To carry out these tasks, virtual assistants have a diverse skill set. They’re often detail-oriented, proficient with different software platforms, and have strong organizational and administrative skills.

### Virtual receptionist benefits

There are several benefits to hiring a virtual receptionist service, such as 24/7 availability, flexibility, and cost savings. These services are especially helpful for growing and small business owners.

- **24/7 availability:** Many virtual receptionists provide services around the clock, even during weekends, holidays, and after work hours, enabling businesses to answer customer queries at all times.
- **Increased productivity:** One of the focus areas for virtual receptionists is weeding out unqualified leads and spam callers, and moving qualified leads and current client calls to the right people. This guarantees that internal personnel are focused on core business activities.
- **Cost savings:** Compared to hiring a full-time receptionist, virtual receptionists are less expensive in the long run. With these services, you save on the cost of training, interviewing, equipment, employee benefits, and office space.
- **Multilingual support:** Multilingual virtual receptionists serve diverse clientele. They can easily communicate with callers no matter their language. This expands the market and highlights your dedication to global inclusivity.
- **Improved customer experience:** Skilled virtual receptionists handle all calls professionally and promptly. This increases customer satisfaction, leading to higher referral and retention rates.
- **Greater lead capturing:** A high volume of leads quickly exhausts internal resources. Virtual receptionists make sure there are no missed calls, delayed responses, or wasted opportunities to convert potential customers. 

### Challenges of working with a virtual receptionist service

Certain challenges need to be addressed when employing a virtual receptionist service, such as initial hiring cost, limited personal interaction, and potential miscommunication.

- **Loss of personal touch:** Establishing rapport and building personal connections with customers may sometimes be less effective when using virtual receptionists than when conducting direct interactions with employees.
- **Cost concerns:** Some small businesses may prefer free and low-cost tools like answering machines and phone trees even though callers typically dislike those solutions. Additionally, if the service is charged based on usage minutes, high call volume may raise costs compared to hiring an on-site receptionist.
- **Task limitations:** Handling a heavy workload or working on too many tasks can pose a risk of inefficiency. There are also limitations in terms of handling physical mail, providing onsite guest services, or other in-person responsibilities.
- **Limited control:** Outsourcing the position reduces direct oversight of daily operations, which may be an adjustment for some businesses.
- **Potential miscommunication:** A virtual receptionist may be less informed about the business's nuances than an on-site receptionist, leading to misunderstandings or inaccurate information.

### Cost of virtual receptionist services

The cost of a virtual receptionist service depends on factors such as the volume of calls or tasks, the level of specialization required, the service chosen, and the pricing model. You can expect to find suitable services in the range of $50 to $300. However, it's worth noting that options are available at even lower price points, as well as premium services that may exceed $300 in cost.

_The pricing above is an estimate based on internet data. Always check with the sales team to get the most up-to-date pricing._

The different pricing structures for virtual receptionist services are discussed here.

- **Pay-by-minute** models charge you based on the time a virtual receptionist spends taking calls on your behalf. The cost here is highly influenced by your selection of services and number of calls. 
- **Pay-by-call** models charge you for every call the receptionist takes, regardless of its duration. The amount charged for a three-minute call is equal to a 30-minute call.
- **Monthly subscriptions** offer a prepaid package of minutes. Your monthly subscription dictates the number of features, the number of calls or minutes, and the type of assistance.
- **Tiered pricing** plans allow you to choose the level of service that best suits your budget and needs. Lower tiers or basic plans charge less and might include a few services like call answering, voicemail, or scheduling. On the other end, higher tiers offer advanced features like multilingual support, data analytics, and call center services at a premium rate.

#### Return on investment (ROI) for virtual receptionist services

While virtual receptionists don’t directly contribute to revenue, they improve the ROI by positively influencing several key aspects of your business.

- [**Lead capturing**](https://www.g2.com/articles/lead-capture) **:** With a virtual receptionist attending to all your business calls, you have less of a chance of missing out on opportunities and a higher possibility of gaining new clients.
- **Time savings:** Your core team saves a lot of time when they don’t have to manage calls or do basic reception tasks. This time saved can be directed to tasks that contribute to revenue.
- **Cost savings:** You can significantly reduce overhead costs by outsourcing the receptionist role. Compare the cost of the service to the expense of hiring a full-time, in-house receptionist (including salary, benefits, workspace, and equipment) to calculate the money you’ll save.
- **Faster query resolution:** A professional first impression combined with prompt resolution of queries elevates customer experience, resulting in more converted leads and customer retention.
- **Scalability and flexibility: ** A virtual receptionist service scales with your business. You can even change your subscription to reduce the charges during low periods to drive efficiency and cost-effectiveness. 

### How to choose the best virtual receptionist service for your business

To choose the right virtual receptionist service for your business that aligns with your needs, values, and goals, go through the checklist below: 

- **Identify your needs:** To begin with, make a note of your business requirements. Assess the volume of and nature of incoming calls, languages required, and any industry-specific skills or knowledge.
- **Research different service providers:** Explore various virtual receptionist service providers to find the ones that work for your business needs. Look for companies with a proven track record, positive reviews, and recommendations from trusted sources. Make sure the virtual receptionists are well-versed in your industry, have strong communication skills, and can easily adapt to your brand voice.
- **Evaluate the services offered:** Review the range of services provided and their flexibility to scale. This includes call answering, message taking, appointment scheduling, and order processing.
- **Review technology and infrastructure:** Ensure the virtual receptionist service can communicate reliably, keep data safe, and work smoothly with your existing systems, like CRM software.
- **Opt for demos or trial periods:** Identify how various services suit your business by signing up for trial periods or demos. Consider the quality of service, responsiveness, pay packages, setup fees, subscriptions, and any extra charges.
- **Examine contract terms:** Before committing to a service, make sure you understand the terms and conditions, cancellation policies, contract duration, and any clauses related to [service-level agreements](https://www.g2.com/glossary/sla-management).

### Questions to ask a virtual receptionist service before hiring

When going through the checklist above, ask these questions before sealing the deal.

- What is included in the package?
- Do the virtual receptionists provide round-the-clock support or do they work predetermined business hours?
- Can the provider scale with our business growth?
- Can the service be personalized?
- Can the call scripts be customized?
- What experience does the provider have with virtual receptionist services? How long has the company served in this industry?
- What measures are in place to protect business and customer data?
- What sort of call analytics are in place? What kind of reporting can I expect to receive? How frequently?
- What kind of technology does the provider use?
- What are the steps for managing technical issues?
- What feedback have other clients given, especially those in my industry? Is there a case study I can review?

_Researched and written by _[_Marina Schlosser_](https://learn.g2.com/author/marina-schlosser)

_Reviewed and edited by _[_Aisha West _](https://learn.g2.com/author/aisha-west)