I like the CRM. I like the search abilities and authoring tool for campaigns. Review collected by and hosted on G2.com.

It can be difficult to get answers in a timely fashion. Review collected by and hosted on G2.com.

Some pros are its customizations and integrations, onboarding automation, and marketing tools for recruiting. Review collected by and hosted on G2.com.

Cost is always a factor and concern for those with limited budgets, and set-up can be time-consuming. Review collected by and hosted on G2.com.

How easy it is to access. I love how it is intuitive and the team is responsive. Review collected by and hosted on G2.com.

Nothing at this point. I don't like learning about the backend stuff but it is all useful. Review collected by and hosted on G2.com.

iCIMS creates a good workflow for new applicants and houses potential employees by both position and name. Review collected by and hosted on G2.com.

iCIMS could use updated playform imaging. Review collected by and hosted on G2.com.

Everything is editable and customizable. Creating an offer letter and adding clauses or contigencies is so easy as oppose to creating a static letter for every type of hire. Review collected by and hosted on G2.com.

Adding columns in custom reporting can be overwhelming because you have access to select almost any type of field in the system. Review collected by and hosted on G2.com.

Text Engagement by far is my favorite feature Review collected by and hosted on G2.com.

Not being able to speak to the folks in charge of technology when there is a challenge Review collected by and hosted on G2.com.

it's very customizable so you can make whatever types of reports you're looking for Review collected by and hosted on G2.com.

it can be hard to learn the more advanced aspects of the product because it is so customizable. Review collected by and hosted on G2.com.

Ever since we added an automated offer letter, it made our hiring process much more manageable.

Also, we added some IFORMS that are also very easy to add and modify and the ICIMS Tech Team was able to assist us in a Timley Manner.

ICIMS is also great because of how easily we are able to keep track of candidates. Review collected by and hosted on G2.com.

I wouldn't say I dislike it; it is just quite challenging to use. The reporting in Icims seems to be a little hard because it is difficult to receive some of the results I need.

I also wish they were more tools we can use instead of having to reach out to the ICIMS Team. Review collected by and hosted on G2.com.

This is a system that is built for recruiters. It's easier to use than other systems such as Workday. The workflow is easy to use and it is easy to implement new "portals" for different country requirements or job types. Review collected by and hosted on G2.com.

The back end support is uneven to terrible. Our dedicated support (TAM) is great, however, the TAMs get shuffled a lot. They do well, get promoted out of the role. The chat service and generic email is a hit or miss. While Workday gives you advance notice when there is an issue or outage, iCIMS does not generally tell you when there is an issue. You find out from your recruiters and then confirm with iCIMS that it is an issue. Review collected by and hosted on G2.com.

The ease of use of the system is fairly user friendly. Review collected by and hosted on G2.com.

Customer Support has its ups and it's downs. They are quick to respond, but also quick to closes cases even if it might not be do your satisfaction. There are no system pop-ups/alerts within the system. Everything is done via email or reporting. Review collected by and hosted on G2.com.