--- title: ICIMS Reviews meta\_title: 'ICIMS Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 989 reviews by the users' company size, role or industry to find out how ICIMS works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 989 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Talent Acquisition Suites url: https://www.g2.com/categories/talent-acquisition-suites --- ### ICIMS Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find ICIMS to be **intuitive and customizable** , with excellent support that enhances the overall experience. [(71 mentions)](https://www.g2.com/products/icims/reviews?filters%5Bsentiment_snippet%5D=1140688&qs=pros-and-cons#reviews) Users value the **increased customization** options in iCIMS, enhancing efficiency in managing candidates and workflows. [(48 mentions)](https://www.g2.com/products/icims/reviews?filters%5Bsentiment_snippet%5D=1142218&qs=pros-and-cons#reviews) Users appreciate the **extensive customizability** in iCIMS, enhancing both workflow efficiency and user experience. [(45 mentions)](https://www.g2.com/products/icims/reviews?filters%5Bsentiment_snippet%5D=1142462&qs=pros-and-cons#reviews) Users value the **efficiency** of iCIMS, noting its effective workflow management and streamlined candidate tracking. [(38 mentions)](https://www.g2.com/products/icims/reviews?filters%5Bsentiment_snippet%5D=1143143&qs=pros-and-cons#reviews) Users value the **recruitment efficiency** of iCIMS, facilitating organized management of high volumes of candidates seamlessly. [(38 mentions)](https://www.g2.com/products/icims/reviews?filters%5Bsentiment_snippet%5D=1142337&qs=pros-and-cons#reviews) Users find **limited customization options** in iCIMS, impacting usability and overall user experience. [(27 mentions)](https://www.g2.com/products/icims/reviews?filters%5Bsentiment_snippet%5D=1144275&qs=pros-and-cons#reviews) Users find iCIMS has a **high learning curve** for system admins, making comprehensive training essential yet challenging to obtain. [(26 mentions)](https://www.g2.com/products/icims/reviews?filters%5Bsentiment_snippet%5D=1146739&qs=pros-and-cons#reviews) Users find it challenging to reach live support, leading to **poor customer support** and slow issue resolution. [(22 mentions)](https://www.g2.com/products/icims/reviews?filters%5Bsentiment_snippet%5D=1148455&qs=pros-and-cons#reviews) Users struggle with **difficult navigation** , finding it cumbersome to reach desired sections and manage views effectively. [(21 mentions)](https://www.g2.com/products/icims/reviews?filters%5Bsentiment_snippet%5D=1145313&qs=pros-and-cons#reviews) Users face **poor support services** with slow tech help and difficulty reaching live representatives for assistance. [(19 mentions)](https://www.g2.com/products/icims/reviews?filters%5Bsentiment_snippet%5D=1141516&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of ICIMS ##### 1. Ease of Use Users find ICIMS to be **intuitive and customizable** , with excellent support that enhances the overall experience. [ See 71 mentions ](https://www.g2.com/products/icims/reviews?filters%5Bsentiment_snippet%5D=1140688&qs=pros-and-cons#reviews) See Related User Reviews ![Neetu S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Neetu S.") NS Neetu S. Enterprise (\> 1000 emp.) 4.5/5 "Amazing Talent management tool" What do you like about ICIMS? iCIMS offers amazing platform for Talent management. It's offer center capabilities really prove to be very helpful for our recruiters. It's user frie SW Stephanie W. Enterprise (\> 1000 emp.) 5.0/5 "Easy to use and all around a great product" What do you like about ICIMS? I love that they are constantly improving how to process. This is the top product out there for recruiting. ##### 2. Customization Users value the **increased customization** options in iCIMS, enhancing efficiency in managing candidates and workflows. [ See 48 mentions ](https://www.g2.com/products/icims/reviews?filters%5Bsentiment_snippet%5D=1142218&qs=pros-and-cons#reviews) See Related User Reviews ![Neetu S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Neetu S.") NS Neetu S. Enterprise (\> 1000 emp.) 4.5/5 "Amazing Talent management tool" What do you like about ICIMS? iCIMS offers amazing platform for Talent management. It's offer center capabilities really prove to be very helpful for our recruiters. It's user frie SW Stephanie W. Enterprise (\> 1000 emp.) 5.0/5 "Easy to use and all around a great product" What do you like about ICIMS? I love that they are constantly improving how to process. This is the top product out there for recruiting. ##### 3. Customizability Users appreciate the **extensive customizability** in iCIMS, enhancing both workflow efficiency and user experience. [ See 45 mentions ](https://www.g2.com/products/icims/reviews?filters%5Bsentiment_snippet%5D=1142462&qs=pros-and-cons#reviews) See Related User Reviews ![Neetu S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Neetu S.") NS Neetu S. Enterprise (\> 1000 emp.) 4.5/5 "Amazing Talent management tool" What do you like about ICIMS? iCIMS offers amazing platform for Talent management. It's offer center capabilities really prove to be very helpful for our recruiters. It's user frie SW Stephanie W. Enterprise (\> 1000 emp.) 5.0/5 "Easy to use and all around a great product" What do you like about ICIMS? I love that they are constantly improving how to process. This is the top product out there for recruiting. ##### 4. Efficiency Users value the **efficiency** of iCIMS, noting its effective workflow management and streamlined candidate tracking. [ See 38 mentions ](https://www.g2.com/products/icims/reviews?filters%5Bsentiment_snippet%5D=1143143&qs=pros-and-cons#reviews) See Related User Reviews ![Neetu S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Neetu S.") NS Neetu S. Enterprise (\> 1000 emp.) 4.5/5 "Amazing Talent management tool" What do you like about ICIMS? iCIMS offers amazing platform for Talent management. It's offer center capabilities really prove to be very helpful for our recruiters. It's user frie ![Kaleigh M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kaleigh M.") KM Kaleigh M. Enterprise (\> 1000 emp.) 5.0/5 "Very Easy to use and streamlines processes w/recruitment & onboarding" What do you like about ICIMS? iCIMS has an onboarding process that ties into their applicant tracking system. iCIMS also has easy integration with other systems. ##### 5. Recruitment Efficiency Users value the **recruitment efficiency** of iCIMS, facilitating organized management of high volumes of candidates seamlessly. [ See 38 mentions ](https://www.g2.com/products/icims/reviews?filters%5Bsentiment_snippet%5D=1142337&qs=pros-and-cons#reviews) See Related User Reviews ![Kaleigh M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kaleigh M.") KM Kaleigh M. Enterprise (\> 1000 emp.) 5.0/5 "Very Easy to use and streamlines processes w/recruitment & onboarding" What do you like about ICIMS? iCIMS has an onboarding process that ties into their applicant tracking system. iCIMS also has easy integration with other systems. ![Marketha W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marketha W.") MW Marketha W. Mid-Market (51-1000 emp.) 5.0/5 "Outstanding Experience from Start to Finish" What do you like about ICIMS? What I like best about iCIMS is its user-friendly interface and robust applicant tracking capabilities. It allows me to efficiently manage candidates ### 5 Cons or Disadvantages of ICIMS ##### 1. Limited Customization Users find **limited customization options** in iCIMS, impacting usability and overall user experience. [ See 27 mentions ](https://www.g2.com/products/icims/reviews?filters%5Bsentiment_snippet%5D=1144275&qs=pros-and-cons#reviews) See Related User Reviews ![Kaleigh M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kaleigh M.") KM Kaleigh M. Enterprise (\> 1000 emp.) 5.0/5 "Very Easy to use and streamlines processes w/recruitment & onboarding" What do you dislike about ICIMS? iCIMS still could use better customer service. Our representative has changed and customer service is not great,. ![Marketha W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marketha W.") MW Marketha W. Mid-Market (51-1000 emp.) 5.0/5 "Outstanding Experience from Start to Finish" What do you dislike about ICIMS? What I dislike about iCIMS is that some processes can feel overly complex or require multiple steps to complete simple tasks. The system can also be s ##### 2. Learning Curve Users find iCIMS has a **high learning curve** for system admins, making comprehensive training essential yet challenging to obtain. [ See 26 mentions ](https://www.g2.com/products/icims/reviews?filters%5Bsentiment_snippet%5D=1146739&qs=pros-and-cons#reviews) See Related User Reviews ![Marketha W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marketha W.") MW Marketha W. Mid-Market (51-1000 emp.) 5.0/5 "Outstanding Experience from Start to Finish" What do you dislike about ICIMS? What I dislike about iCIMS is that some processes can feel overly complex or require multiple steps to complete simple tasks. The system can also be s ![Vicente A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vicente A.") VA Vicente A. Enterprise (\> 1000 emp.) 2.5/5 "Overcomplicated system" What do you dislike about ICIMS? Very complex, not very user friendly and slower than other ATS ##### 3. Poor Customer Support Users find it challenging to reach live support, leading to **poor customer support** and slow issue resolution. [ See 22 mentions ](https://www.g2.com/products/icims/reviews?filters%5Bsentiment_snippet%5D=1148455&qs=pros-and-cons#reviews) See Related User Reviews ![Kaleigh M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kaleigh M.") KM Kaleigh M. Enterprise (\> 1000 emp.) 5.0/5 "Very Easy to use and streamlines processes w/recruitment & onboarding" What do you dislike about ICIMS? iCIMS still could use better customer service. Our representative has changed and customer service is not great,. SM S M. Small-Business (50 or fewer emp.) 5.0/5 "Great tool, good customer service" What do you dislike about ICIMS? Wish we could go back to the time when we could talk to the technical support team versus someone outsourced in another country who only creates a tic ##### 4. Difficult Navigation Users struggle with **difficult navigation** , finding it cumbersome to reach desired sections and manage views effectively. [ See 21 mentions ](https://www.g2.com/products/icims/reviews?filters%5Bsentiment_snippet%5D=1145313&qs=pros-and-cons#reviews) See Related User Reviews ![Vicente A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vicente A.") VA Vicente A. Enterprise (\> 1000 emp.) 2.5/5 "Overcomplicated system" What do you dislike about ICIMS? Very complex, not very user friendly and slower than other ATS ![Susan H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Susan H.") SH Susan H. Mid-Market (51-1000 emp.) 4.0/5 "iCIMS HR Experience" What do you dislike about ICIMS? I wish the platform were more user-friendly and intuitive. The functionality is there, but the navigation and workflows could be simplified to make th ##### 5. Poor Support Services Users face **poor support services** with slow tech help and difficulty reaching live representatives for assistance. [ See 19 mentions ](https://www.g2.com/products/icims/reviews?filters%5Bsentiment_snippet%5D=1141516&qs=pros-and-cons#reviews) See Related User Reviews ![Kaleigh M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kaleigh M.") KM Kaleigh M. Enterprise (\> 1000 emp.) 5.0/5 "Very Easy to use and streamlines processes w/recruitment & onboarding" What do you dislike about ICIMS? iCIMS still could use better customer service. Our representative has changed and customer service is not great,. SM S M. Small-Business (50 or fewer emp.) 5.0/5 "Great tool, good customer service" What do you dislike about ICIMS? Wish we could go back to the time when we could talk to the technical support team versus someone outsourced in another country who only creates a tic RA Ryan A. Senior Manager of TA Operations and Data Analytics Enterprise (\> 1000 emp.) 2/6/2023 "A Decade of iCIMS Experience" 5/5 What do you like best about ICIMS? What I like best about iCIMS is the extremely logical setup that the platform has. As a User Admin since 2015, the ability to configure the platform in a company-specific way, based on my own company's logic and how a user's employee OR candidate uses it, is very logical. Review collected by and hosted on G2.com. What do you dislike about ICIMS? The one thing I dislike about the iCIMS platform is the lack of depth when it comes to using data visualization in-house. Yes, there are programs you can integrate with from another vendor, but sometimes I wish there were better data visualization options within the platform. Review collected by and hosted on G2.com. What problems is ICIMS solving and how is that benefiting you? iCIMS solves a HUGE problem for us by giving all sorts of roles access to department-specific data regarding TA. It allows us to develop specific permissions per role to have everyone operating off the same sheet of music and cutting down on the number of manual updates. It also integrates with Workday and Sterling with ease. Review collected by and hosted on G2.com. Show More 2/12/2025 Current UserValidated ReviewerIncentivizedSource: Seller invite KC Kim C. Recruiting and Coordination Team Lead Enterprise (\> 1000 emp.) 2/11/2025 "Simple, Organized and Scalable" 5/5 What do you like best about ICIMS? Given that I have used several CRM, ATS, Talent Systems, etc. over the years, iCIMS Talent Cloud has been better than others with user experience and like the offerings for the hiring company/customer using it. More recently have been impressed with the ability and customer service of our dedicated account person who is knowledgable and relatable to us. I would certainly make sure to tell others especially compared to other systems which often seem to be payroll systems in disguise versus supporting true recruiting and applicant efforts. Review collected by and hosted on G2.com. What do you dislike about ICIMS? Although user experience is good, It can be a bit overwhelming with learning. Customer Support response timing was not always good overall. It would also be nice if reporting functions and capabilities were better. Review collected by and hosted on G2.com. What problems is ICIMS solving and how is that benefiting you? Organizing applicants and candidates is helpful and always needed. That benefits us by using talent pools and candidate tagging and other things such as filters within requisitions. Anywhee we can save time and have less/clicks is a good thing. Review collected by and hosted on G2.com. Show More Response from Jenine Laviola of ICIMS [Editedit](https://www.g2.com/survey_responses/icims-review-10823869/official_response/edit) Hello my name is Jenine Laviola and I am the Customer Marketing Program Manager here at iCIMS. It's great to hear that iCIMS Talent Cloud is helping you organize applicants and candidates more effectively. We are focused on providing tools that save time and streamline the recruiting process. Your feedback about the learning curve and reporting capabilities is valuable and will be taken into consideration for future enhancements. If you need anything at all please don't hesitate to reach out Jenine.Laviola@icims.com Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller JS Jessica S. HR Manager - Operations Enterprise (\> 1000 emp.) 2/11/2025 "Highly Customizable and Adaptable to Unique Workflows" 4.5/5 What do you like best about ICIMS? My experience with the platform is that 99% of the applications are highly customizeable and adaptable to unique workflows or a varying workflows within the same organization. We are a global organization and we are integrated with Workday for our HRIS. Each region seems to have variations in their workflows for what candidate information is required upon application and upon hire and with iCIMS we are quickly able to adapt and make changes to the system by configuring custom fields, iforms, and reporting. Our dedicated account manager provides us amazing insights on best practices and is always available for discussions when we're stuck or need assistance! Reporting features are robust and allow you to get at metrics we never thought possible and see them at a glance! Review collected by and hosted on G2.com. What do you dislike about ICIMS? We currently are using CRM, not CXM, which does leave a little to be desired when it comes to reporting usage statistics for our TA team, but our account manager has passed along our concerns and support has been willing to work with us to create some customizations and make updates to the application which have been helpful to improving our process. Review collected by and hosted on G2.com. What problems is ICIMS solving and how is that benefiting you? We are able to report on key metrics regularly which assist in making smart decisions for the business, especially when it comes to workforce planning. We have a number of integrations which allow for automation throughout our process, making things more efficient. We are able to customize workflows with various steps and statuses for different regions of the globe which may have variations in the hire process. Review collected by and hosted on G2.com. Show More Response from Jenine Laviola of ICIMS [Editedit](https://www.g2.com/survey_responses/icims-review-10822195/official_response/edit) Hello my name is Jenine and I am the Customer Marketing Program Managere here at iCIMS. We're pleased to hear that iCIMS has helped you report on key metrics regularly and streamline your hiring process through integrations and customizable workflows. Your feedback about the CRM (and not using CXM) usage statistics is important to us, and we are working on solutions to address this concern. We appreciate your support and look forward to continuing to provide value to your organization. If you need anything at all don't hesitate to reach out Jenine.Laviola@icims.com Current UserValidated ReviewerSource: Organic ![LESLIE A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "LESLIE A.") LA LESLIE A. Enterprise (\> 1000 emp.) 10/7/2025 "A great ATS for reporting and implementation" 4.5/5 What do you like best about ICIMS? I like iCims reporting functions as it works based on how you would expect to find certain information on user profiles. It makes the reporting very intuitive. Review collected by and hosted on G2.com. What do you dislike about ICIMS? Sometimes it's a bit frustrating that certain profile types dont "talk to each other" such as the Person profile and recruiting workflow profilev Review collected by and hosted on G2.com. What problems is ICIMS solving and how is that benefiting you? It helps in narrowing down reqs that are out of compliance for various regulators and helps in making timely corrections Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Emily W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Emily W.") EW Emily W. Director of Talent Acquisition Enterprise (\> 1000 emp.) 2/11/2025 "Efficient Recruiting Tool" 5/5 What do you like best about ICIMS? ICIMS Talent Cloud has helped my recruiting team be more efficient when reviewing candidates. It shows us which candidates we should focus most of our time on based on how their experience matches up with the job posting. AI does the heavy lifting for us and allows us to focus on the best candidates. It also helps us save money on external job boards by recommending candidates already in our system for positions we have open. Review collected by and hosted on G2.com. What do you dislike about ICIMS? It is important to make sure you job posting is detailed and accurate so the AI feature recommends the correct candidates. Review collected by and hosted on G2.com. What problems is ICIMS solving and how is that benefiting you? ICIMS allows us to do everything in one patform. We can have candidates apply, manage those candidates, and provide an excellent experience for them. We can also pull a lot of reports from the system. It is extremely customizable so we can change whatever we need to meet our needs. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") AR Verified User in Retail Enterprise (\> 1000 emp.) 10/7/2025 "iCIMS gets it done" 3.5/5 What do you like best about ICIMS? Let’s be real, pretty much all applicant tracking systems blow. But iCIMS has done an incredible job shaking up the status quo. The software is intuitive, the teams are knowledgeable and the reporting is wonderful. Review collected by and hosted on G2.com. What do you dislike about ICIMS? They’ve done a good job of addressing the issues you see in other ATS systems. Review collected by and hosted on G2.com. What problems is ICIMS solving and how is that benefiting you? Applicant tracking. All of my data lives in one place. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Human Resources](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Human Resources") UH Verified User in Human Resources Enterprise (\> 1000 emp.) 3/26/2023 "good for volume & quality hiring" 4.5/5 What do you like best about ICIMS? Its great ATS providing quality tech profiles for applicants. Also can do active search for relevant expertise & provides database of untouched or unexplored profiles. Review collected by and hosted on G2.com. What do you dislike about ICIMS? Reporting part of dashboard is not very intuitive. Review collected by and hosted on G2.com. What problems is ICIMS solving and how is that benefiting you? Helps in tracking active applications & active search of profiles using boolean search or via Recruting Workflow or via person search Review collected by and hosted on G2.com. Show More 10/5/2025 Current UserValidated ReviewerIncentivizedSource: Seller invite RD Rosie D. HR Recruitment Specialist Mid-Market (51-1000 emp.) 2/11/2025 "The platform is convenient for recruiters" 4.5/5 What do you like best about ICIMS? The platform is intuitive and easy to navigate, which helps both recruiters and candidates have a smooth experience from start to finish. Also, the platform integrates well with other systems (HRIS, background check services, etc.), which helps create a more cohesive hiring ecosystem. Review collected by and hosted on G2.com. What do you dislike about ICIMS? iCIMS can be pricey, especially for smaller businesses or startups. The pricing structure might be out of reach for organizations with tight budgets, especially if they don't need all of the features available. Review collected by and hosted on G2.com. What problems is ICIMS solving and how is that benefiting you? iCIMS provides advanced tools for creating customized career pages, offering job alerts, and leveraging social media to engage potential candidates. This helps us reach a broader, more relevant pool of candidates, improving the quality of hires and helping companies fill positions faster. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Cherisse S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cherisse S.") CS Cherisse S. People & Organization Recruiter Mid-Market (51-1000 emp.) 7/25/2024 "Great ATS system!!" 4.5/5 What do you like best about ICIMS? Ability to recruit on a platform that is flexible and easy to use. Helps recruitment stay organized with high volume recruitment and ease of establishing candidate relationships. Offer management is great and easy to use. Everything housed on candidate profile and CRM package allows creation and builing talent pipelines. Absolutely love the event management piece via CRM. The introduction of AI into this platform allows for efficiency. Customer Care service has improved over the past year. Review collected by and hosted on G2.com. What do you dislike about ICIMS? There are some issues with the Hiring Managers app, not allowing persons to gain access. Review collected by and hosted on G2.com. What problems is ICIMS solving and how is that benefiting you? Reduction in time to fill via a streamlined process; creation of talent pipelines for hard to fill roles; marketing via CRM and event management via CRM. Review collected by and hosted on G2.com. Show More 2/11/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 7/10/2025 "Easy to use" 4/5 What do you like best about ICIMS? It is fairly easy to use and navigate. So far have not needed to contact customer support Review collected by and hosted on G2.com. What do you dislike about ICIMS? So far I haven't found anything I don't like Review collected by and hosted on G2.com. What problems is ICIMS solving and how is that benefiting you? I am an end user in IT, so I don't what all features the HR department uses this for. Our team uses it for tracking new hires in the company for setting up and shipping needed equipment. We're also able to use it for tracking equipment returns when employees leave the company. Review collected by and hosted on G2.com. 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