--- title: ICIMS Reviews meta\_title: 'ICIMS Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 989 reviews by the users' company size, role or industry to find out how ICIMS works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 989 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Talent Acquisition Suites url: https://www.g2.com/categories/talent-acquisition-suites --- ### ICIMS Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find ICIMS to be **intuitive and customizable** , with excellent support that enhances the overall experience. [(71 mentions)](https://www.g2.com/products/icims/reviews?filters%5Bsentiment_snippet%5D=1140688&qs=pros-and-cons#reviews) Users value the **increased customization** options in iCIMS, enhancing efficiency in managing candidates and workflows. [(48 mentions)](https://www.g2.com/products/icims/reviews?filters%5Bsentiment_snippet%5D=1142218&qs=pros-and-cons#reviews) Users appreciate the **extensive customizability** in iCIMS, enhancing both workflow efficiency and user experience. [(45 mentions)](https://www.g2.com/products/icims/reviews?filters%5Bsentiment_snippet%5D=1142462&qs=pros-and-cons#reviews) Users value the **efficiency** of iCIMS, noting its effective workflow management and streamlined candidate tracking. [(38 mentions)](https://www.g2.com/products/icims/reviews?filters%5Bsentiment_snippet%5D=1143143&qs=pros-and-cons#reviews) Users value the **recruitment efficiency** of iCIMS, facilitating organized management of high volumes of candidates seamlessly. [(38 mentions)](https://www.g2.com/products/icims/reviews?filters%5Bsentiment_snippet%5D=1142337&qs=pros-and-cons#reviews) Users find **limited customization options** in iCIMS, impacting usability and overall user experience. [(27 mentions)](https://www.g2.com/products/icims/reviews?filters%5Bsentiment_snippet%5D=1144275&qs=pros-and-cons#reviews) Users find iCIMS has a **high learning curve** for system admins, making comprehensive training essential yet challenging to obtain. [(26 mentions)](https://www.g2.com/products/icims/reviews?filters%5Bsentiment_snippet%5D=1146739&qs=pros-and-cons#reviews) Users find it challenging to reach live support, leading to **poor customer support** and slow issue resolution. [(22 mentions)](https://www.g2.com/products/icims/reviews?filters%5Bsentiment_snippet%5D=1148455&qs=pros-and-cons#reviews) Users struggle with **difficult navigation** , finding it cumbersome to reach desired sections and manage views effectively. [(21 mentions)](https://www.g2.com/products/icims/reviews?filters%5Bsentiment_snippet%5D=1145313&qs=pros-and-cons#reviews) Users face **poor support services** with slow tech help and difficulty reaching live representatives for assistance. [(19 mentions)](https://www.g2.com/products/icims/reviews?filters%5Bsentiment_snippet%5D=1141516&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of ICIMS ##### 1. Ease of Use Users find ICIMS to be **intuitive and customizable** , with excellent support that enhances the overall experience. [ See 71 mentions ](https://www.g2.com/products/icims/reviews?filters%5Bsentiment_snippet%5D=1140688&qs=pros-and-cons#reviews) See Related User Reviews ![Neetu S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Neetu S.") NS Neetu S. Enterprise (\> 1000 emp.) 4.5/5 "Amazing Talent management tool" What do you like about ICIMS? iCIMS offers amazing platform for Talent management. It's offer center capabilities really prove to be very helpful for our recruiters. It's user frie SW Stephanie W. Enterprise (\> 1000 emp.) 5.0/5 "Easy to use and all around a great product" What do you like about ICIMS? I love that they are constantly improving how to process. This is the top product out there for recruiting. ##### 2. Customization Users value the **increased customization** options in iCIMS, enhancing efficiency in managing candidates and workflows. [ See 48 mentions ](https://www.g2.com/products/icims/reviews?filters%5Bsentiment_snippet%5D=1142218&qs=pros-and-cons#reviews) See Related User Reviews ![Neetu S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Neetu S.") NS Neetu S. Enterprise (\> 1000 emp.) 4.5/5 "Amazing Talent management tool" What do you like about ICIMS? iCIMS offers amazing platform for Talent management. It's offer center capabilities really prove to be very helpful for our recruiters. It's user frie SW Stephanie W. Enterprise (\> 1000 emp.) 5.0/5 "Easy to use and all around a great product" What do you like about ICIMS? I love that they are constantly improving how to process. This is the top product out there for recruiting. ##### 3. Customizability Users appreciate the **extensive customizability** in iCIMS, enhancing both workflow efficiency and user experience. [ See 45 mentions ](https://www.g2.com/products/icims/reviews?filters%5Bsentiment_snippet%5D=1142462&qs=pros-and-cons#reviews) See Related User Reviews ![Neetu S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Neetu S.") NS Neetu S. Enterprise (\> 1000 emp.) 4.5/5 "Amazing Talent management tool" What do you like about ICIMS? iCIMS offers amazing platform for Talent management. It's offer center capabilities really prove to be very helpful for our recruiters. It's user frie SW Stephanie W. Enterprise (\> 1000 emp.) 5.0/5 "Easy to use and all around a great product" What do you like about ICIMS? I love that they are constantly improving how to process. This is the top product out there for recruiting. ##### 4. Efficiency Users value the **efficiency** of iCIMS, noting its effective workflow management and streamlined candidate tracking. [ See 38 mentions ](https://www.g2.com/products/icims/reviews?filters%5Bsentiment_snippet%5D=1143143&qs=pros-and-cons#reviews) See Related User Reviews ![Neetu S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Neetu S.") NS Neetu S. Enterprise (\> 1000 emp.) 4.5/5 "Amazing Talent management tool" What do you like about ICIMS? iCIMS offers amazing platform for Talent management. It's offer center capabilities really prove to be very helpful for our recruiters. It's user frie ![Kaleigh M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kaleigh M.") KM Kaleigh M. Enterprise (\> 1000 emp.) 5.0/5 "Very Easy to use and streamlines processes w/recruitment & onboarding" What do you like about ICIMS? iCIMS has an onboarding process that ties into their applicant tracking system. iCIMS also has easy integration with other systems. ##### 5. Recruitment Efficiency Users value the **recruitment efficiency** of iCIMS, facilitating organized management of high volumes of candidates seamlessly. [ See 38 mentions ](https://www.g2.com/products/icims/reviews?filters%5Bsentiment_snippet%5D=1142337&qs=pros-and-cons#reviews) See Related User Reviews ![Kaleigh M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kaleigh M.") KM Kaleigh M. Enterprise (\> 1000 emp.) 5.0/5 "Very Easy to use and streamlines processes w/recruitment & onboarding" What do you like about ICIMS? iCIMS has an onboarding process that ties into their applicant tracking system. iCIMS also has easy integration with other systems. ![Marketha W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marketha W.") MW Marketha W. Mid-Market (51-1000 emp.) 5.0/5 "Outstanding Experience from Start to Finish" What do you like about ICIMS? What I like best about iCIMS is its user-friendly interface and robust applicant tracking capabilities. It allows me to efficiently manage candidates ### 5 Cons or Disadvantages of ICIMS ##### 1. Limited Customization Users find **limited customization options** in iCIMS, impacting usability and overall user experience. [ See 27 mentions ](https://www.g2.com/products/icims/reviews?filters%5Bsentiment_snippet%5D=1144275&qs=pros-and-cons#reviews) See Related User Reviews ![Kaleigh M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kaleigh M.") KM Kaleigh M. Enterprise (\> 1000 emp.) 5.0/5 "Very Easy to use and streamlines processes w/recruitment & onboarding" What do you dislike about ICIMS? iCIMS still could use better customer service. Our representative has changed and customer service is not great,. ![Marketha W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marketha W.") MW Marketha W. Mid-Market (51-1000 emp.) 5.0/5 "Outstanding Experience from Start to Finish" What do you dislike about ICIMS? What I dislike about iCIMS is that some processes can feel overly complex or require multiple steps to complete simple tasks. The system can also be s ##### 2. Learning Curve Users find iCIMS has a **high learning curve** for system admins, making comprehensive training essential yet challenging to obtain. [ See 26 mentions ](https://www.g2.com/products/icims/reviews?filters%5Bsentiment_snippet%5D=1146739&qs=pros-and-cons#reviews) See Related User Reviews ![Marketha W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marketha W.") MW Marketha W. Mid-Market (51-1000 emp.) 5.0/5 "Outstanding Experience from Start to Finish" What do you dislike about ICIMS? What I dislike about iCIMS is that some processes can feel overly complex or require multiple steps to complete simple tasks. The system can also be s ![Vicente A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vicente A.") VA Vicente A. Enterprise (\> 1000 emp.) 2.5/5 "Overcomplicated system" What do you dislike about ICIMS? Very complex, not very user friendly and slower than other ATS ##### 3. Poor Customer Support Users find it challenging to reach live support, leading to **poor customer support** and slow issue resolution. [ See 22 mentions ](https://www.g2.com/products/icims/reviews?filters%5Bsentiment_snippet%5D=1148455&qs=pros-and-cons#reviews) See Related User Reviews ![Kaleigh M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kaleigh M.") KM Kaleigh M. Enterprise (\> 1000 emp.) 5.0/5 "Very Easy to use and streamlines processes w/recruitment & onboarding" What do you dislike about ICIMS? iCIMS still could use better customer service. Our representative has changed and customer service is not great,. SM S M. Small-Business (50 or fewer emp.) 5.0/5 "Great tool, good customer service" What do you dislike about ICIMS? Wish we could go back to the time when we could talk to the technical support team versus someone outsourced in another country who only creates a tic ##### 4. Difficult Navigation Users struggle with **difficult navigation** , finding it cumbersome to reach desired sections and manage views effectively. [ See 21 mentions ](https://www.g2.com/products/icims/reviews?filters%5Bsentiment_snippet%5D=1145313&qs=pros-and-cons#reviews) See Related User Reviews ![Vicente A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vicente A.") VA Vicente A. Enterprise (\> 1000 emp.) 2.5/5 "Overcomplicated system" What do you dislike about ICIMS? Very complex, not very user friendly and slower than other ATS ![Susan H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Susan H.") SH Susan H. Mid-Market (51-1000 emp.) 4.0/5 "iCIMS HR Experience" What do you dislike about ICIMS? I wish the platform were more user-friendly and intuitive. The functionality is there, but the navigation and workflows could be simplified to make th ##### 5. Poor Support Services Users face **poor support services** with slow tech help and difficulty reaching live representatives for assistance. [ See 19 mentions ](https://www.g2.com/products/icims/reviews?filters%5Bsentiment_snippet%5D=1141516&qs=pros-and-cons#reviews) See Related User Reviews ![Kaleigh M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kaleigh M.") KM Kaleigh M. Enterprise (\> 1000 emp.) 5.0/5 "Very Easy to use and streamlines processes w/recruitment & onboarding" What do you dislike about ICIMS? iCIMS still could use better customer service. Our representative has changed and customer service is not great,. SM S M. Small-Business (50 or fewer emp.) 5.0/5 "Great tool, good customer service" What do you dislike about ICIMS? Wish we could go back to the time when we could talk to the technical support team versus someone outsourced in another country who only creates a tic ![Steve T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Steve T.") ST Steve T. HR Specialist (Recruitment) Information Technology and Services Mid-Market (51-1000 emp.) 4/24/2026 "Straightforward ATS with customization but limited automation" 3/5 What do you like best about ICIMS? Pretty straightforward ATS. Once you understand how everything works, you can make a lot of customizations and changes. Review collected by and hosted on G2.com. What do you dislike about ICIMS? Not a lot of automation. Fairly one-dimensional. Review collected by and hosted on G2.com. What problems is ICIMS solving and how is that benefiting you? As our first ATS, iCIMS helped us hire better, faster, and at scale. Before when things were more manual and we struggled with slower hiring, disconnected tools, and a frustrating experience and iCIMS brought everything — job postings, candidate tracking, communications all in one platform. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite SM S M. Lead Talent Acquisition Small-Business (50 or fewer emp.) 2/9/2023 "Great tool, good customer service" 5/5 What do you like best about ICIMS? ATS system is excellent, and the customer care team quickly takes care of any issues. Review collected by and hosted on G2.com. What do you dislike about ICIMS? Wish we could go back to the time when we could talk to the technical support team versus someone outsourced in another country who only creates a ticket (one time, I could hear a rooster in the background :) Review collected by and hosted on G2.com. What problems is ICIMS solving and how is that benefiting you? Workflow of candidates and helping them move through a set flow. Keeping track of candidates and their status. Review collected by and hosted on G2.com. Show More 1/28/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite SW Stephanie W. Senior HRIS Analyst Enterprise (\> 1000 emp.) 8/8/2024 "Easy to use and all around a great product" 5/5 What do you like best about ICIMS? I love that they are constantly improving how to process. This is the top product out there for recruiting. Review collected by and hosted on G2.com. What do you dislike about ICIMS? The only area I see for improvement is the CRM platform. Review collected by and hosted on G2.com. What problems is ICIMS solving and how is that benefiting you? We currently do not have any. Review collected by and hosted on G2.com. Show More 4/2/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Susan H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Susan H.") SH Susan H. S Mid-Market (51-1000 emp.) 2/11/2025 "iCIMS HR Experience" 4/5 What do you like best about ICIMS? With the elimination of our recruiting department, our HR team has had to step in and quickly learn iCIMS. While the transition hasn’t been easy for all of us, we recognize that iCIMS is a very robust tool. We’re looking forward to building our knowledge so we can fully leverage its capabilities and get the most value out of it. Review collected by and hosted on G2.com. What do you dislike about ICIMS? I wish the platform were more user-friendly and intuitive. The functionality is there, but the navigation and workflows could be simplified to make the overall user experience smoother and less cumbersome. Review collected by and hosted on G2.com. What problems is ICIMS solving and how is that benefiting you? The ability to have global information in one platform including offer letters and onboarding integrated to ADP is very helpful. Review collected by and hosted on G2.com. Show More 9/19/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Non-Profit Organization Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Non-Profit Organization Management") AN Verified User in Non-Profit Organization Management Small-Business (50 or fewer emp.) 8/20/2020 "Simple, fast, and accurate" 3.5/5 What do you like best about ICIMS? I like the increased amount of customization for roles in surveys. Review collected by and hosted on G2.com. What do you dislike about ICIMS? Pricing has increased significantly and the product has not upgraded enough. Review collected by and hosted on G2.com. Recommendations to others considering ICIMS: This product makes reference checking simple and effective. The support service is impeccable - and it's moving into the future with texting. Review collected by and hosted on G2.com. What problems is ICIMS solving and how is that benefiting you? Atomized reference checks. Also able to synthesize questions and then compile to ensure anonymity of reviewers. Review collected by and hosted on G2.com. Show More 2/24/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller MT Melissa T. Enterprise (\> 1000 emp.) 2/13/2023 "iCIMS Talent Cloud Review" 3.5/5 What do you like best about ICIMS? I have since used the CRM tool within iCIMS. While I'm uncertain my team utilizes it in all the ways it can, I would say that its a nice place to organize and keep things together. I enjoy the option to text candidates, but I do not use it as a marketing/recruiting tool to blast messages like some might. Review collected by and hosted on G2.com. What do you dislike about ICIMS? There seem to be more glitches within the past few months. Issues like opening 'notes tab' on a candidate profile create errors and send you back to the home page. I have been in an iform deep in convo with a candidate only to have everything deleted and an error ok. These types of things have been a burden on accomplishing work tasks. Review collected by and hosted on G2.com. What problems is ICIMS solving and how is that benefiting you? Tracking candidates and organizing applications - keeps the team organized and able to function efficiently. Review collected by and hosted on G2.com. Show More 9/19/2025 Validated ReviewerIncentivizedSource: Seller invite ![Vicente A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vicente A.") VA Vicente A. Talent Acquisition Manager Facilities Services Enterprise (\> 1000 emp.) 1/7/2025 "Overcomplicated system" 2.5/5 What do you like best about ICIMS? Unfortunately later releases have come with major changes that affected production and ongoing glitches. If you need to process high-volume of candidates, this is not the right solution. Review collected by and hosted on G2.com. What do you dislike about ICIMS? Very complex, not very user friendly and slower than other ATS Review collected by and hosted on G2.com. What problems is ICIMS solving and how is that benefiting you? Reviewing and processing applicants to onboard. Customizing each step of the way is benefitial to tailor the solution to best fit our needs Review collected by and hosted on G2.com. Show More Response from Jenine Laviola of ICIMS [Editedit](https://www.g2.com/survey_responses/icims-review-10713567/official_response/edit) Hi Vincente, My name is Jenine and I am the Customer Marketing Program Manager, here at iCIMS. We're grateful for your feedback regarding the customization and tailoring capabilities of iCIMS Talent Cloud. We understand your concerns about the complexity and speed, and we are committed to making improvements to enhance the user experience. If you want to give any additional feedback please don't hesitate to reach out or contact me directly at Jenine.Laviola@icims.com. 9/23/2025 Current UserValidated ReviewerSource: Organic Review from User Profile KL KIMBERLEY L. TA Manager Enterprise (\> 1000 emp.) 10/7/2025 "Moving to Icims has saved us so much time!" 5/5 What do you like best about ICIMS? We find that the flexibility of the reporting has not only helped us to identify gaps in our process, but it’s also helped to improve both the candidate and hiring manager experience. Review collected by and hosted on G2.com. What do you dislike about ICIMS? At times communicating with tech support can be extremely challenging. Review collected by and hosted on G2.com. What problems is ICIMS solving and how is that benefiting you? Offer management and applicant tracking Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic Review from Pop Up ![Rebecca E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rebecca E.") RE Rebecca E. Talent Acquisition Specialist Mid-Market (51-1000 emp.) 5/2/2025 "Okay System, Gets the Job Done" 3/5 What do you like best about ICIMS? I like that it is a global system, we are able to have consistency across our company when using it. I am in the system every day and find it easy to use for both an admin perspective as well as a candidate. Implementation was great, we loved our representative, and he got use setup well. Review collected by and hosted on G2.com. What do you dislike about ICIMS? I do not like their customer service model. I can't ever get a quality or consistent answer when I have trouble. Review collected by and hosted on G2.com. What problems is ICIMS solving and how is that benefiting you? Its easy to use, keeps all of my candidates in the same place and has dramatically impacted our time to fill metric because of how many job boards it integrates with. We are finding quality candidates faster. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite MC Mei C. Recruiter Enterprise (\> 1000 emp.) 2/24/2025 "Great product but needs work" 4/5 What do you like best about ICIMS? I love that icims is very configurable. It is easy to build reports and it is easily usable with other systems (UKG) to make recruiting and onboarding processes very seamless. It's a great tool that helps recruiters use data to their advantage and be quicker and better. Review collected by and hosted on G2.com. What do you dislike about ICIMS? There are some unusual kinks that make icims extremely difficult to work with - minimum of 10 entrance criteria - clauses aren't reportable in offer management - not all fields can populate externally on job board I also feel like there is a lot of push to an ATS (new icims) that looks aesthetically pleasing but is way less intuitive to use. I feel like there is more emphasis on improving things that don't need to be fixed Review collected by and hosted on G2.com. What problems is ICIMS solving and how is that benefiting you? It makes it easy to track a large amount of data and helps us manage candidate pools and candidate flow Review collected by and hosted on G2.com. Show More Response from Jenine Laviola of ICIMS [Editedit](https://www.g2.com/survey_responses/icims-review-10882625/official_response/edit) Hello, my name is Jenine Laviola and I am the Customer Marketing Program Manager here at iCIMSThank you for sharing your positive experience with iCIMS and for providing valuable insights on areas for improvement. We are committed to enhancing our platform and will take your feedback into account. If you need anything at all don't hesitate to reach out. 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