--- title: ICIMS Reviews meta\_title: 'ICIMS Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 989 reviews by the users' company size, role or industry to find out how ICIMS works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 989 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Talent Acquisition Suites url: https://www.g2.com/categories/talent-acquisition-suites --- ### ICIMS Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find ICIMS to be **intuitive and customizable** , with excellent support that enhances the overall experience. [(71 mentions)](https://www.g2.com/products/icims/reviews?filters%5Bsentiment_snippet%5D=1140688&qs=pros-and-cons#reviews) Users value the **increased customization** options in iCIMS, enhancing efficiency in managing candidates and workflows. [(48 mentions)](https://www.g2.com/products/icims/reviews?filters%5Bsentiment_snippet%5D=1142218&qs=pros-and-cons#reviews) Users appreciate the **extensive customizability** in iCIMS, enhancing both workflow efficiency and user experience. [(45 mentions)](https://www.g2.com/products/icims/reviews?filters%5Bsentiment_snippet%5D=1142462&qs=pros-and-cons#reviews) Users value the **efficiency** of iCIMS, noting its effective workflow management and streamlined candidate tracking. [(38 mentions)](https://www.g2.com/products/icims/reviews?filters%5Bsentiment_snippet%5D=1143143&qs=pros-and-cons#reviews) Users value the **recruitment efficiency** of iCIMS, facilitating organized management of high volumes of candidates seamlessly. [(38 mentions)](https://www.g2.com/products/icims/reviews?filters%5Bsentiment_snippet%5D=1142337&qs=pros-and-cons#reviews) Users find **limited customization options** in iCIMS, impacting usability and overall user experience. [(27 mentions)](https://www.g2.com/products/icims/reviews?filters%5Bsentiment_snippet%5D=1144275&qs=pros-and-cons#reviews) Users find iCIMS has a **high learning curve** for system admins, making comprehensive training essential yet challenging to obtain. [(26 mentions)](https://www.g2.com/products/icims/reviews?filters%5Bsentiment_snippet%5D=1146739&qs=pros-and-cons#reviews) Users find it challenging to reach live support, leading to **poor customer support** and slow issue resolution. [(22 mentions)](https://www.g2.com/products/icims/reviews?filters%5Bsentiment_snippet%5D=1148455&qs=pros-and-cons#reviews) Users struggle with **difficult navigation** , finding it cumbersome to reach desired sections and manage views effectively. [(21 mentions)](https://www.g2.com/products/icims/reviews?filters%5Bsentiment_snippet%5D=1145313&qs=pros-and-cons#reviews) Users face **poor support services** with slow tech help and difficulty reaching live representatives for assistance. [(19 mentions)](https://www.g2.com/products/icims/reviews?filters%5Bsentiment_snippet%5D=1141516&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of ICIMS ##### 1. Ease of Use Users find ICIMS to be **intuitive and customizable** , with excellent support that enhances the overall experience. [ See 71 mentions ](https://www.g2.com/products/icims/reviews?filters%5Bsentiment_snippet%5D=1140688&qs=pros-and-cons#reviews) See Related User Reviews ![Neetu S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Neetu S.") NS Neetu S. Enterprise (\> 1000 emp.) 4.5/5 "Amazing Talent management tool" What do you like about ICIMS? iCIMS offers amazing platform for Talent management. It's offer center capabilities really prove to be very helpful for our recruiters. It's user frie SW Stephanie W. Enterprise (\> 1000 emp.) 5.0/5 "Easy to use and all around a great product" What do you like about ICIMS? I love that they are constantly improving how to process. This is the top product out there for recruiting. ##### 2. Customization Users value the **increased customization** options in iCIMS, enhancing efficiency in managing candidates and workflows. [ See 48 mentions ](https://www.g2.com/products/icims/reviews?filters%5Bsentiment_snippet%5D=1142218&qs=pros-and-cons#reviews) See Related User Reviews ![Neetu S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Neetu S.") NS Neetu S. Enterprise (\> 1000 emp.) 4.5/5 "Amazing Talent management tool" What do you like about ICIMS? iCIMS offers amazing platform for Talent management. It's offer center capabilities really prove to be very helpful for our recruiters. It's user frie SW Stephanie W. Enterprise (\> 1000 emp.) 5.0/5 "Easy to use and all around a great product" What do you like about ICIMS? I love that they are constantly improving how to process. This is the top product out there for recruiting. ##### 3. Customizability Users appreciate the **extensive customizability** in iCIMS, enhancing both workflow efficiency and user experience. [ See 45 mentions ](https://www.g2.com/products/icims/reviews?filters%5Bsentiment_snippet%5D=1142462&qs=pros-and-cons#reviews) See Related User Reviews ![Neetu S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Neetu S.") NS Neetu S. Enterprise (\> 1000 emp.) 4.5/5 "Amazing Talent management tool" What do you like about ICIMS? iCIMS offers amazing platform for Talent management. It's offer center capabilities really prove to be very helpful for our recruiters. It's user frie SW Stephanie W. Enterprise (\> 1000 emp.) 5.0/5 "Easy to use and all around a great product" What do you like about ICIMS? I love that they are constantly improving how to process. This is the top product out there for recruiting. ##### 4. Efficiency Users value the **efficiency** of iCIMS, noting its effective workflow management and streamlined candidate tracking. [ See 38 mentions ](https://www.g2.com/products/icims/reviews?filters%5Bsentiment_snippet%5D=1143143&qs=pros-and-cons#reviews) See Related User Reviews ![Neetu S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Neetu S.") NS Neetu S. Enterprise (\> 1000 emp.) 4.5/5 "Amazing Talent management tool" What do you like about ICIMS? iCIMS offers amazing platform for Talent management. It's offer center capabilities really prove to be very helpful for our recruiters. It's user frie ![Kaleigh M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kaleigh M.") KM Kaleigh M. Enterprise (\> 1000 emp.) 5.0/5 "Very Easy to use and streamlines processes w/recruitment & onboarding" What do you like about ICIMS? iCIMS has an onboarding process that ties into their applicant tracking system. iCIMS also has easy integration with other systems. ##### 5. Recruitment Efficiency Users value the **recruitment efficiency** of iCIMS, facilitating organized management of high volumes of candidates seamlessly. [ See 38 mentions ](https://www.g2.com/products/icims/reviews?filters%5Bsentiment_snippet%5D=1142337&qs=pros-and-cons#reviews) See Related User Reviews ![Kaleigh M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kaleigh M.") KM Kaleigh M. Enterprise (\> 1000 emp.) 5.0/5 "Very Easy to use and streamlines processes w/recruitment & onboarding" What do you like about ICIMS? iCIMS has an onboarding process that ties into their applicant tracking system. iCIMS also has easy integration with other systems. ![Marketha W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marketha W.") MW Marketha W. Mid-Market (51-1000 emp.) 5.0/5 "Outstanding Experience from Start to Finish" What do you like about ICIMS? What I like best about iCIMS is its user-friendly interface and robust applicant tracking capabilities. It allows me to efficiently manage candidates ### 5 Cons or Disadvantages of ICIMS ##### 1. Limited Customization Users find **limited customization options** in iCIMS, impacting usability and overall user experience. [ See 27 mentions ](https://www.g2.com/products/icims/reviews?filters%5Bsentiment_snippet%5D=1144275&qs=pros-and-cons#reviews) See Related User Reviews ![Kaleigh M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kaleigh M.") KM Kaleigh M. Enterprise (\> 1000 emp.) 5.0/5 "Very Easy to use and streamlines processes w/recruitment & onboarding" What do you dislike about ICIMS? iCIMS still could use better customer service. Our representative has changed and customer service is not great,. ![Marketha W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marketha W.") MW Marketha W. Mid-Market (51-1000 emp.) 5.0/5 "Outstanding Experience from Start to Finish" What do you dislike about ICIMS? What I dislike about iCIMS is that some processes can feel overly complex or require multiple steps to complete simple tasks. The system can also be s ##### 2. Learning Curve Users find iCIMS has a **high learning curve** for system admins, making comprehensive training essential yet challenging to obtain. [ See 26 mentions ](https://www.g2.com/products/icims/reviews?filters%5Bsentiment_snippet%5D=1146739&qs=pros-and-cons#reviews) See Related User Reviews ![Marketha W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marketha W.") MW Marketha W. Mid-Market (51-1000 emp.) 5.0/5 "Outstanding Experience from Start to Finish" What do you dislike about ICIMS? What I dislike about iCIMS is that some processes can feel overly complex or require multiple steps to complete simple tasks. The system can also be s ![Vicente A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vicente A.") VA Vicente A. Enterprise (\> 1000 emp.) 2.5/5 "Overcomplicated system" What do you dislike about ICIMS? Very complex, not very user friendly and slower than other ATS ##### 3. Poor Customer Support Users find it challenging to reach live support, leading to **poor customer support** and slow issue resolution. [ See 22 mentions ](https://www.g2.com/products/icims/reviews?filters%5Bsentiment_snippet%5D=1148455&qs=pros-and-cons#reviews) See Related User Reviews ![Kaleigh M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kaleigh M.") KM Kaleigh M. Enterprise (\> 1000 emp.) 5.0/5 "Very Easy to use and streamlines processes w/recruitment & onboarding" What do you dislike about ICIMS? iCIMS still could use better customer service. Our representative has changed and customer service is not great,. SM S M. Small-Business (50 or fewer emp.) 5.0/5 "Great tool, good customer service" What do you dislike about ICIMS? Wish we could go back to the time when we could talk to the technical support team versus someone outsourced in another country who only creates a tic ##### 4. Difficult Navigation Users struggle with **difficult navigation** , finding it cumbersome to reach desired sections and manage views effectively. [ See 21 mentions ](https://www.g2.com/products/icims/reviews?filters%5Bsentiment_snippet%5D=1145313&qs=pros-and-cons#reviews) See Related User Reviews ![Vicente A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vicente A.") VA Vicente A. Enterprise (\> 1000 emp.) 2.5/5 "Overcomplicated system" What do you dislike about ICIMS? Very complex, not very user friendly and slower than other ATS ![Susan H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Susan H.") SH Susan H. Mid-Market (51-1000 emp.) 4.0/5 "iCIMS HR Experience" What do you dislike about ICIMS? I wish the platform were more user-friendly and intuitive. The functionality is there, but the navigation and workflows could be simplified to make th ##### 5. Poor Support Services Users face **poor support services** with slow tech help and difficulty reaching live representatives for assistance. [ See 19 mentions ](https://www.g2.com/products/icims/reviews?filters%5Bsentiment_snippet%5D=1141516&qs=pros-and-cons#reviews) See Related User Reviews ![Kaleigh M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kaleigh M.") KM Kaleigh M. Enterprise (\> 1000 emp.) 5.0/5 "Very Easy to use and streamlines processes w/recruitment & onboarding" What do you dislike about ICIMS? iCIMS still could use better customer service. Our representative has changed and customer service is not great,. SM S M. Small-Business (50 or fewer emp.) 5.0/5 "Great tool, good customer service" What do you dislike about ICIMS? Wish we could go back to the time when we could talk to the technical support team versus someone outsourced in another country who only creates a tic ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Enterprise (\> 1000 emp.) 7/29/2024 "Has a lot of potential" 2.5/5 What do you like best about ICIMS? I like the CRM. I like the search abilities and authoring tool for campaigns. Review collected by and hosted on G2.com. What do you dislike about ICIMS? It can be difficult to get answers in a timely fashion. Review collected by and hosted on G2.com. What problems is ICIMS solving and how is that benefiting you? An organized way to track candidate relations. We are able to view touchpoints and improve our relationships. Review collected by and hosted on G2.com. Show More 2/13/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Ashley W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ashley W.") AW Ashley W. Human Resources Coordinator Mid-Market (51-1000 emp.) 2/12/2025 "Overall pros and cons" 2.5/5 What do you like best about ICIMS? Some pros are its customizations and integrations, onboarding automation, and marketing tools for recruiting. Review collected by and hosted on G2.com. What do you dislike about ICIMS? Cost is always a factor and concern for those with limited budgets, and set-up can be time-consuming. Review collected by and hosted on G2.com. What problems is ICIMS solving and how is that benefiting you? The ability to accept online applicaitons and increase the applicant pool. Review collected by and hosted on G2.com. Show More Response from Jenine Laviola of ICIMS [Editedit](https://www.g2.com/survey_responses/icims-review-10828832/official_response/edit) Hello my name is Jenine and I am the Customer Marketing Program Manager here at iCIMS. We're glad to hear that you appreciate our customizations, integrations, onboarding automation, and marketing tools for recruiting. We understand that cost and set-up time can be concerns, and we're continuously working to provide value and streamline the implementation process. If you need anything at alldon't hesitate to reach out jenine.laviola@icims.com Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") GC Verified User in Construction Mid-Market (51-1000 emp.) 2/11/2025 "HR Business Partner" 5/5 What do you like best about ICIMS? How easy it is to access. I love how it is intuitive and the team is responsive. Review collected by and hosted on G2.com. What do you dislike about ICIMS? Nothing at this point. I don't like learning about the backend stuff but it is all useful. Review collected by and hosted on G2.com. What problems is ICIMS solving and how is that benefiting you? Combining profiles and recruitment issues. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Lyn E. L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lyn E. L.") LL Lyn E. L. Human Resources Director (Large Hospital) Mid-Market (51-1000 emp.) 2/11/2025 "iCIMS Talent" 4/5 What do you like best about ICIMS? iCIMS creates a good workflow for new applicants and houses potential employees by both position and name. Review collected by and hosted on G2.com. What do you dislike about ICIMS? iCIMS could use updated playform imaging. Review collected by and hosted on G2.com. What problems is ICIMS solving and how is that benefiting you? iCIMS tracks candidates in a manner that is easy to maintain and or search applicants. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Dewy P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dewy P.") DP Dewy P. Senior Human Resources Manager Enterprise (\> 1000 emp.) 9/27/2024 "More capabilities than your average ATS" 3.5/5 What do you like best about ICIMS? Everything is editable and customizable. Creating an offer letter and adding clauses or contigencies is so easy as oppose to creating a static letter for every type of hire. Review collected by and hosted on G2.com. What do you dislike about ICIMS? Adding columns in custom reporting can be overwhelming because you have access to select almost any type of field in the system. Review collected by and hosted on G2.com. What problems is ICIMS solving and how is that benefiting you? iCIMS is solving the visibility and accessibility to not lose site of candidates and maintaing a pipeline. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: G2 invite on behalf of seller ![Verified User in Real Estate](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Real Estate") AR Verified User in Real Estate Mid-Market (51-1000 emp.) 7/23/2024 "ICIMS integration with INFOR Talent" 5/5 What do you like best about ICIMS? Text Engagement by far is my favorite feature Review collected by and hosted on G2.com. What do you dislike about ICIMS? Not being able to speak to the folks in charge of technology when there is a challenge Review collected by and hosted on G2.com. What problems is ICIMS solving and how is that benefiting you? Ease of use, text engagement, automated work flows and applicant communications. Review collected by and hosted on G2.com. Show More 2/11/2025 Current UserValidated ReviewerSource: Organic Review from User Profile ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") AF Verified User in Financial Services Enterprise (\> 1000 emp.) 7/11/2024 "good product" 5/5 What do you like best about ICIMS? it's very customizable so you can make whatever types of reports you're looking for Review collected by and hosted on G2.com. What do you dislike about ICIMS? it can be hard to learn the more advanced aspects of the product because it is so customizable. Review collected by and hosted on G2.com. What problems is ICIMS solving and how is that benefiting you? applicant tracking Review collected by and hosted on G2.com. Show More 2/11/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Automotive](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Automotive") AA Verified User in Automotive Mid-Market (51-1000 emp.) 4/25/2023 "ICIMS Review" 4/5 What do you like best about ICIMS? Ever since we added an automated offer letter, it made our hiring process much more manageable. Also, we added some IFORMS that are also very easy to add and modify and the ICIMS Tech Team was able to assist us in a Timley Manner. ICIMS is also great because of how easily we are able to keep track of candidates. Review collected by and hosted on G2.com. What do you dislike about ICIMS? I wouldn't say I dislike it; it is just quite challenging to use. The reporting in Icims seems to be a little hard because it is difficult to receive some of the results I need. I also wish they were more tools we can use instead of having to reach out to the ICIMS Team. Review collected by and hosted on G2.com. What problems is ICIMS solving and how is that benefiting you? We have not had problems with Icims; everything seems to work smoothly. As in my previous answer, we have made our process much more manageable. Review collected by and hosted on G2.com. Show More 7/10/2024 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Consumer Goods](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Goods") EC Verified User in Consumer Goods Enterprise (\> 1000 emp.) 7/10/2024 "Good Bones, Great Account Team, Bad Support, Late to AI Game" 2.5/5 What do you like best about ICIMS? This is a system that is built for recruiters. It's easier to use than other systems such as Workday. The workflow is easy to use and it is easy to implement new "portals" for different country requirements or job types. Review collected by and hosted on G2.com. What do you dislike about ICIMS? The back end support is uneven to terrible. Our dedicated support (TAM) is great, however, the TAMs get shuffled a lot. They do well, get promoted out of the role. The chat service and generic email is a hit or miss. While Workday gives you advance notice when there is an issue or outage, iCIMS does not generally tell you when there is an issue. You find out from your recruiters and then confirm with iCIMS that it is an issue. Review collected by and hosted on G2.com. What problems is ICIMS solving and how is that benefiting you? It is still the best in the ATS class. Easy to implement, easy to use. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") AC Verified User in Construction Enterprise (\> 1000 emp.) 2/11/2025 "Good for the basics" 3.5/5 What do you like best about ICIMS? The ease of use of the system is fairly user friendly. Review collected by and hosted on G2.com. What do you dislike about ICIMS? Customer Support has its ups and it's downs. They are quick to respond, but also quick to closes cases even if it might not be do your satisfaction. There are no system pop-ups/alerts within the system. Everything is done via email or reporting. Review collected by and hosted on G2.com. What problems is ICIMS solving and how is that benefiting you? We are able to keep our potential candidates up-to-date with our CRM. Review collected by and hosted on G2.com. 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