--- title: ICIMS Reviews meta\_title: 'ICIMS Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 989 reviews by the users' company size, role or industry to find out how ICIMS works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 989 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Talent Acquisition Suites url: https://www.g2.com/categories/talent-acquisition-suites --- ### ICIMS Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find ICIMS to be **intuitive and customizable** , with excellent support that enhances the overall experience. [(71 mentions)](https://www.g2.com/products/icims/reviews?filters%5Bsentiment_snippet%5D=1140688&qs=pros-and-cons#reviews) Users value the **increased customization** options in iCIMS, enhancing efficiency in managing candidates and workflows. [(48 mentions)](https://www.g2.com/products/icims/reviews?filters%5Bsentiment_snippet%5D=1142218&qs=pros-and-cons#reviews) Users appreciate the **extensive customizability** in iCIMS, enhancing both workflow efficiency and user experience. [(45 mentions)](https://www.g2.com/products/icims/reviews?filters%5Bsentiment_snippet%5D=1142462&qs=pros-and-cons#reviews) Users value the **efficiency** of iCIMS, noting its effective workflow management and streamlined candidate tracking. [(38 mentions)](https://www.g2.com/products/icims/reviews?filters%5Bsentiment_snippet%5D=1143143&qs=pros-and-cons#reviews) Users value the **recruitment efficiency** of iCIMS, facilitating organized management of high volumes of candidates seamlessly. [(38 mentions)](https://www.g2.com/products/icims/reviews?filters%5Bsentiment_snippet%5D=1142337&qs=pros-and-cons#reviews) Users find **limited customization options** in iCIMS, impacting usability and overall user experience. [(27 mentions)](https://www.g2.com/products/icims/reviews?filters%5Bsentiment_snippet%5D=1144275&qs=pros-and-cons#reviews) Users find iCIMS has a **high learning curve** for system admins, making comprehensive training essential yet challenging to obtain. [(26 mentions)](https://www.g2.com/products/icims/reviews?filters%5Bsentiment_snippet%5D=1146739&qs=pros-and-cons#reviews) Users find it challenging to reach live support, leading to **poor customer support** and slow issue resolution. [(22 mentions)](https://www.g2.com/products/icims/reviews?filters%5Bsentiment_snippet%5D=1148455&qs=pros-and-cons#reviews) Users struggle with **difficult navigation** , finding it cumbersome to reach desired sections and manage views effectively. [(21 mentions)](https://www.g2.com/products/icims/reviews?filters%5Bsentiment_snippet%5D=1145313&qs=pros-and-cons#reviews) Users face **poor support services** with slow tech help and difficulty reaching live representatives for assistance. [(19 mentions)](https://www.g2.com/products/icims/reviews?filters%5Bsentiment_snippet%5D=1141516&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of ICIMS ##### 1. Ease of Use Users find ICIMS to be **intuitive and customizable** , with excellent support that enhances the overall experience. [ See 71 mentions ](https://www.g2.com/products/icims/reviews?filters%5Bsentiment_snippet%5D=1140688&qs=pros-and-cons#reviews) See Related User Reviews ![Neetu S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Neetu S.") NS Neetu S. Enterprise (\> 1000 emp.) 4.5/5 "Amazing Talent management tool" What do you like about ICIMS? iCIMS offers amazing platform for Talent management. It's offer center capabilities really prove to be very helpful for our recruiters. It's user frie SW Stephanie W. Enterprise (\> 1000 emp.) 5.0/5 "Easy to use and all around a great product" What do you like about ICIMS? I love that they are constantly improving how to process. This is the top product out there for recruiting. ##### 2. Customization Users value the **increased customization** options in iCIMS, enhancing efficiency in managing candidates and workflows. [ See 48 mentions ](https://www.g2.com/products/icims/reviews?filters%5Bsentiment_snippet%5D=1142218&qs=pros-and-cons#reviews) See Related User Reviews ![Neetu S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Neetu S.") NS Neetu S. Enterprise (\> 1000 emp.) 4.5/5 "Amazing Talent management tool" What do you like about ICIMS? iCIMS offers amazing platform for Talent management. It's offer center capabilities really prove to be very helpful for our recruiters. It's user frie SW Stephanie W. Enterprise (\> 1000 emp.) 5.0/5 "Easy to use and all around a great product" What do you like about ICIMS? I love that they are constantly improving how to process. This is the top product out there for recruiting. ##### 3. Customizability Users appreciate the **extensive customizability** in iCIMS, enhancing both workflow efficiency and user experience. [ See 45 mentions ](https://www.g2.com/products/icims/reviews?filters%5Bsentiment_snippet%5D=1142462&qs=pros-and-cons#reviews) See Related User Reviews ![Neetu S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Neetu S.") NS Neetu S. Enterprise (\> 1000 emp.) 4.5/5 "Amazing Talent management tool" What do you like about ICIMS? iCIMS offers amazing platform for Talent management. It's offer center capabilities really prove to be very helpful for our recruiters. It's user frie SW Stephanie W. Enterprise (\> 1000 emp.) 5.0/5 "Easy to use and all around a great product" What do you like about ICIMS? I love that they are constantly improving how to process. This is the top product out there for recruiting. ##### 4. Efficiency Users value the **efficiency** of iCIMS, noting its effective workflow management and streamlined candidate tracking. [ See 38 mentions ](https://www.g2.com/products/icims/reviews?filters%5Bsentiment_snippet%5D=1143143&qs=pros-and-cons#reviews) See Related User Reviews ![Neetu S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Neetu S.") NS Neetu S. Enterprise (\> 1000 emp.) 4.5/5 "Amazing Talent management tool" What do you like about ICIMS? iCIMS offers amazing platform for Talent management. It's offer center capabilities really prove to be very helpful for our recruiters. It's user frie ![Kaleigh M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kaleigh M.") KM Kaleigh M. Enterprise (\> 1000 emp.) 5.0/5 "Very Easy to use and streamlines processes w/recruitment & onboarding" What do you like about ICIMS? iCIMS has an onboarding process that ties into their applicant tracking system. iCIMS also has easy integration with other systems. ##### 5. Recruitment Efficiency Users value the **recruitment efficiency** of iCIMS, facilitating organized management of high volumes of candidates seamlessly. [ See 38 mentions ](https://www.g2.com/products/icims/reviews?filters%5Bsentiment_snippet%5D=1142337&qs=pros-and-cons#reviews) See Related User Reviews ![Kaleigh M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kaleigh M.") KM Kaleigh M. Enterprise (\> 1000 emp.) 5.0/5 "Very Easy to use and streamlines processes w/recruitment & onboarding" What do you like about ICIMS? iCIMS has an onboarding process that ties into their applicant tracking system. iCIMS also has easy integration with other systems. ![Marketha W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marketha W.") MW Marketha W. Mid-Market (51-1000 emp.) 5.0/5 "Outstanding Experience from Start to Finish" What do you like about ICIMS? What I like best about iCIMS is its user-friendly interface and robust applicant tracking capabilities. It allows me to efficiently manage candidates ### 5 Cons or Disadvantages of ICIMS ##### 1. Limited Customization Users find **limited customization options** in iCIMS, impacting usability and overall user experience. [ See 27 mentions ](https://www.g2.com/products/icims/reviews?filters%5Bsentiment_snippet%5D=1144275&qs=pros-and-cons#reviews) See Related User Reviews ![Kaleigh M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kaleigh M.") KM Kaleigh M. Enterprise (\> 1000 emp.) 5.0/5 "Very Easy to use and streamlines processes w/recruitment & onboarding" What do you dislike about ICIMS? iCIMS still could use better customer service. Our representative has changed and customer service is not great,. ![Marketha W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marketha W.") MW Marketha W. Mid-Market (51-1000 emp.) 5.0/5 "Outstanding Experience from Start to Finish" What do you dislike about ICIMS? What I dislike about iCIMS is that some processes can feel overly complex or require multiple steps to complete simple tasks. The system can also be s ##### 2. Learning Curve Users find iCIMS has a **high learning curve** for system admins, making comprehensive training essential yet challenging to obtain. [ See 26 mentions ](https://www.g2.com/products/icims/reviews?filters%5Bsentiment_snippet%5D=1146739&qs=pros-and-cons#reviews) See Related User Reviews ![Marketha W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marketha W.") MW Marketha W. Mid-Market (51-1000 emp.) 5.0/5 "Outstanding Experience from Start to Finish" What do you dislike about ICIMS? What I dislike about iCIMS is that some processes can feel overly complex or require multiple steps to complete simple tasks. The system can also be s ![Vicente A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vicente A.") VA Vicente A. Enterprise (\> 1000 emp.) 2.5/5 "Overcomplicated system" What do you dislike about ICIMS? Very complex, not very user friendly and slower than other ATS ##### 3. Poor Customer Support Users find it challenging to reach live support, leading to **poor customer support** and slow issue resolution. [ See 22 mentions ](https://www.g2.com/products/icims/reviews?filters%5Bsentiment_snippet%5D=1148455&qs=pros-and-cons#reviews) See Related User Reviews ![Kaleigh M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kaleigh M.") KM Kaleigh M. Enterprise (\> 1000 emp.) 5.0/5 "Very Easy to use and streamlines processes w/recruitment & onboarding" What do you dislike about ICIMS? iCIMS still could use better customer service. Our representative has changed and customer service is not great,. SM S M. Small-Business (50 or fewer emp.) 5.0/5 "Great tool, good customer service" What do you dislike about ICIMS? Wish we could go back to the time when we could talk to the technical support team versus someone outsourced in another country who only creates a tic ##### 4. Difficult Navigation Users struggle with **difficult navigation** , finding it cumbersome to reach desired sections and manage views effectively. [ See 21 mentions ](https://www.g2.com/products/icims/reviews?filters%5Bsentiment_snippet%5D=1145313&qs=pros-and-cons#reviews) See Related User Reviews ![Vicente A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vicente A.") VA Vicente A. Enterprise (\> 1000 emp.) 2.5/5 "Overcomplicated system" What do you dislike about ICIMS? Very complex, not very user friendly and slower than other ATS ![Susan H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Susan H.") SH Susan H. Mid-Market (51-1000 emp.) 4.0/5 "iCIMS HR Experience" What do you dislike about ICIMS? I wish the platform were more user-friendly and intuitive. The functionality is there, but the navigation and workflows could be simplified to make th ##### 5. Poor Support Services Users face **poor support services** with slow tech help and difficulty reaching live representatives for assistance. [ See 19 mentions ](https://www.g2.com/products/icims/reviews?filters%5Bsentiment_snippet%5D=1141516&qs=pros-and-cons#reviews) See Related User Reviews ![Kaleigh M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kaleigh M.") KM Kaleigh M. Enterprise (\> 1000 emp.) 5.0/5 "Very Easy to use and streamlines processes w/recruitment & onboarding" What do you dislike about ICIMS? iCIMS still could use better customer service. Our representative has changed and customer service is not great,. SM S M. Small-Business (50 or fewer emp.) 5.0/5 "Great tool, good customer service" What do you dislike about ICIMS? Wish we could go back to the time when we could talk to the technical support team versus someone outsourced in another country who only creates a tic ![Neetu S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Neetu S.") NS Neetu S. Manager Enterprise (\> 1000 emp.) 2/11/2025 "Amazing Talent management tool" 4.5/5 What do you like best about ICIMS? iCIMS offers amazing platform for Talent management. It's offer center capabilities really prove to be very helpful for our recruiters. It's user friendly configuration is easy to manage and provide wide range of options to set up HR processes as per your business requirements especially where you manage multiple clients/agencies under one parent group. Review collected by and hosted on G2.com. What do you dislike about ICIMS? Major downside of iCIMS is it allows duplicate entry under field, there's no check for that and other one is we can only export 50 K records through iCIMS reporting which creates issue when your data volume is really high. Review collected by and hosted on G2.com. What problems is ICIMS solving and how is that benefiting you? iCIMS fulfilling all our ATS needs , as no system can be 100 % correct therefore here also we face some issues which are no showstopper actually. It's wide range of options under configurations really makes it user go product Review collected by and hosted on G2.com. Show More 4/27/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Marketha W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marketha W.") MW Marketha W. Recruiter Mid-Market (51-1000 emp.) 12/18/2025 "Outstanding Experience from Start to Finish" 5/5 What do you like best about ICIMS? What I like best about iCIMS is its user-friendly interface and robust applicant tracking capabilities. It allows me to efficiently manage candidates throughout the entire hiring process, from application to onboarding, while keeping communication organized and centralized. I also appreciate the reporting tools and customization options, which help streamline workflows and support informed hiring decisions. Review collected by and hosted on G2.com. What do you dislike about ICIMS? What I dislike about iCIMS is that some processes can feel overly complex or require multiple steps to complete simple tasks. The system can also be slow at times, and certain features are not as intuitive as they could be, which can impact efficiency during high-volume recruiting. Review collected by and hosted on G2.com. What problems is ICIMS solving and how is that benefiting you? iCIMS solves the challenge of managing high volumes of candidates by centralizing the entire recruiting process in one system. It helps organize applications, track candidate progress, and streamline communication with both candidates and hiring managers. This benefits me by improving efficiency, reducing manual work, and ensuring nothing falls through the cracks, especially when managing multiple requisitions at once Review collected by and hosted on G2.com. Show More 12/30/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Chardae A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chardae A.") CA Chardae A. Identity Access Management Admin Information Technology and Services Small-Business (50 or fewer emp.) 4/28/2026 Guest users or non-business users of the software, not included in G2 scores. "Easy to Use, Customizable, and Great for Provisioning, Auditing, and Compliance" 5/5 What do you like best about ICIMS? It’s easy for end users to use and integrates well with IT and HR for provisioning and onboarding. It’s customizable, has a nice reporting system, and helps streamline the auditing process. It also works well with AD (Entra as well), and performs well with the API and connectors. Overall, it feels worth the price, and it’s SSO-friendly and compliant. Review collected by and hosted on G2.com. What do you dislike about ICIMS? Sometimes the integration doesn’t sync properly, especially when new users or job titles are added. Sandbox testing can also be frustrating because of its limitations.Also, role access overlapping. Review collected by and hosted on G2.com. What problems is ICIMS solving and how is that benefiting you? iCIMS helps simplify and organize our hiring process by keeping everything in one place. That saves me time, improves visibility, and makes it easier for everyone involved—from recruiters to IT—to do their jobs more smoothly. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Rachel M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rachel M.") RM Rachel M. Vice President, Sales Staffing and Recruiting Small-Business (50 or fewer emp.) 2/15/2022 "Simple, Unbiased Reference Platform" 5/5 What do you like best about ICIMS? The automation between the candidate stage and the reference check remains seamless. We’ve seen a consistent turnaround of under 48 hours, which allows us to close offers much faster in a competitive market Review collected by and hosted on G2.com. What do you dislike about ICIMS? While the desktop interface is great, further streamlining the mobile consent process for candidates would be a plus, as many of our applicants are completing these steps on the go Review collected by and hosted on G2.com. Recommendations to others considering ICIMS: For an organization that hires more than a handful of employees each month, SkillSurvey provides a great platform and solution to automate an outdated process, eliminate bias and provide data to benchmark all hires. For organizations that do not have volume hiring, you still get the added benefits of a streamlined reference process but may not find that it is not worth the cost. Review collected by and hosted on G2.com. What problems is ICIMS solving and how is that benefiting you? Automation of the process through SkillSurvey is key. It saves our recruiters time calling and scheduling reference checks and allows those providing references to answer at their leisure. The ability to provide a concise overview of the reference and benchmarking is helpful and unbiased. Review collected by and hosted on G2.com. Show More 2/24/2026 Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") AC Verified User in Construction Mid-Market (51-1000 emp.) 6/2/2026 "Highly Customizable Platform with Powerful Flexibility" 4/5 What do you like best about ICIMS? What I like best—and what I don’t like at all—is that it’s so customizable. That’s wonderful, but at the same time I feel like I need a background in programming to really use it. Review collected by and hosted on G2.com. What do you dislike about ICIMS? It’s hard to get quick help, and I also find it difficult to clearly explain what I need. Review collected by and hosted on G2.com. What problems is ICIMS solving and how is that benefiting you? We use it for our ATS, so we currently handle all hiring and onboarding through it as well. Review collected by and hosted on G2.com. Show More Response from Alison Ardolino of ICIMS [Editedit](https://www.g2.com/survey_responses/icims-review-12908728/official_response/edit) Thank you so much for taking the time to share this — it truly means a lot to our team. We hope that utilizing our chatbot for quick answers and connecting with a live Technical Support Engineer may assist when trying to get help in the moment. 7/14/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Reggie M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Reggie M.") RM Reggie M. Talent Acquisition Partner Enterprise (\> 1000 emp.) 5/5/2026 "Robust Reporting and Data Analysis for Smarter Staffing" 4/5 What do you like best about ICIMS? It is a robust system and has A lot of great reporting and data analysis and staffing reporting Review collected by and hosted on G2.com. What do you dislike about ICIMS? The interface is still older and a platform hasn't updated. Switching the tab to the new items requires a new training process Review collected by and hosted on G2.com. What problems is ICIMS solving and how is that benefiting you? Items is a ATS and allows us to trap our applicants and to onboard them properly in addition to creating a database of potential future employees Review collected by and hosted on G2.com. Show More Response from CAT Team of ICIMS [Editedit](https://www.g2.com/survey_responses/icims-review-10851617/official_response/edit) This made our day — thank you! We're really glad to hear that reporting and data analysis have been valuable for your team. We're always working to make the experience better, and knowing it's resonating with you means a great deal. Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 Icon 5/7/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Government Relations](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Government Relations") AG Verified User in Government Relations Mid-Market (51-1000 emp.) 7/15/2026 "HR Systems Analyst" 5/5 What do you like best about ICIMS? Easy to navigate, with sandbox features that let you fully customize and test every aspect of the platform. Review collected by and hosted on G2.com. What do you dislike about ICIMS? There are a few limitations around customization that I’d really like to see opened up, as it would make the experience more flexible. Review collected by and hosted on G2.com. What problems is ICIMS solving and how is that benefiting you? It makes the candidate experience for potential hires easy when applying, and the workflow tracking helps us stay OFCCP-compliant from cradle to grave. Review collected by and hosted on G2.com. Show More Response from Alison Ardolino of ICIMS [Editedit](https://www.g2.com/survey_responses/icims-review-13113169/official_response/edit) Thank you so much for taking the time to leave this review, it made my day! It's especially great to hear your test site has been so useful for your team; that's what it's built for, and it's always nice to know it's working as designed. I also really appreciate the honest note on customization -- that kind of feedback is gold for us, as we're always looking for ways to make the platform better. And OFCCP compliance from cradle to grave? Music to our ears! So glad we can be part of making that a little easier for you. Thanks again for being such a thoughtful voice within our community! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Andrea U.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andrea U.") AU Andrea U. Talent Acquisition Enterprise (\> 1000 emp.) 9/23/2025 "Rich in features and integrations, but implementation and ease of use need improvement." 3.5/5 What do you like best about ICIMS? We are very impressed with the number of features for talent assessment and the excellent ease of integration. The built-in language tests are seamless. For our team, the frequency of use is daily, as we rely on these integrated tools to screen candidates efficiently. Having everything in one platform with a single login truly saves a significant amount of time, just as their customer testimonial suggests. The ability to connect with other assessment providers adds great flexibility. Review collected by and hosted on G2.com. What do you dislike about ICIMS? The main drawbacks are the overall ease of use and the initial ease of implementation. While powerful, the interface isn't always intuitive, and setting up the various third-party assessment integrations from the marketplace was a complex project. Furthermore, when an issue arises with one of these integrated tools, getting effective customer support can be complicated, as it's not always clear if the problem lies with iCIMS or the third-party provider, leading to delays. Review collected by and hosted on G2.com. What problems is ICIMS solving and how is that benefiting you? iCIMS solves the significant logistical problem of manually sending, tracking, and evaluating English language tests for our candidates. The benefit is a streamlined, automated process that saves valuable time and immediately improves the quality of our candidate screening. Before, our process was completely manual and inefficient. For every candidate who needed a language evaluation, our recruiters had to individually email them a test link. They then had to track completions in a separate spreadsheet, log into the test provider's website to find the results, and finally, manually copy and paste the score back into the candidate's profile in our system. This created a slow, disconnected workflow that was prone to human error and wasted a lot of administrative time. The key benefit is that the English language assessment is fully integrated within the iCIMS platform. We can configure our hiring workflow to automatically send the test to candidates once they reach a specific stage. The results and official scores appear directly on their candidate profile, with no need for manual data entry. This saves us a significant amount of time, eliminates errors, and allows our recruiters to instantly see, filter, and compare the language skills of all applicants, ensuring they focus only on those who meet the required proficiency. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic TT Tracie T. Director of Talent Acquisition Enterprise (\> 1000 emp.) 6/2/2026 "Easy Dashboard Snapshots, but Customer Service and Integrations Need Work" 1.5/5 What do you like best about ICIMS? Can see things easy and the task list and workflow is nice Review collected by and hosted on G2.com. What do you dislike about ICIMS? Customer service, Integration, updates, implementation Review collected by and hosted on G2.com. What problems is ICIMS solving and how is that benefiting you? ATS Review collected by and hosted on G2.com. Show More Response from Alison Ardolino of ICIMS [Editedit](https://www.g2.com/survey_responses/icims-review-12909708/official_response/edit) Thank you for the honest feedback. We're glad parts of the experience have been positive, and we take the challenges seriously. Please connect with your Account Team or reach out to us directly at customeradvocacyteam@icims.com — we want to make sure they're addressed. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Kaleigh M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kaleigh M.") KM Kaleigh M. Senior HR Director Enterprise (\> 1000 emp.) 7/10/2024 "Very Easy to use and streamlines processes w/recruitment & onboarding" 5/5 What do you like best about ICIMS? iCIMS has an onboarding process that ties into their applicant tracking system. iCIMS also has easy integration with other systems. Review collected by and hosted on G2.com. What do you dislike about ICIMS? iCIMS still could use better customer service. Our representative has changed and customer service is not great,. Review collected by and hosted on G2.com. What problems is ICIMS solving and how is that benefiting you? We are now able to streamline recruitment Review collected by and hosted on G2.com. 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