Vanita G.
VG
Vanita G.
Small-Business (50 or fewer emp.)
"All in one for Food manufacturing and Distribution"
5/5
What do you like best about Icicle ERP?

We looked into other systems but what we found with Icicle is it's all in one it handles food safety, HACCP, inventory control, manufacturing, quality control in one system Review collected by and hosted on G2.com.

What do you dislike about Icicle ERP?

The UI is not that great but works, the integration with barcode readers is also could be improved Review collected by and hosted on G2.com.

JW
Jules W.
Small-Business (50 or fewer emp.)
"Everything we needed"
5/5
What do you like best about Icicle ERP?

The training! Was planned out and made sure we understood and knew that we had support after Review collected by and hosted on G2.com.

What do you dislike about Icicle ERP?

A couple items that they are working on that would help us out now - shopify configuration for example Review collected by and hosted on G2.com.

TN
Tracy N.
Small-Business (50 or fewer emp.)
"Excellent traceability platform with customer service to match."
5/5
What do you like best about Icicle ERP?

Icicle is a well-rounded platform that is user friendly. Their account managers are accommodating and prompt in response to any questions or requests. Review collected by and hosted on G2.com.

What do you dislike about Icicle ERP?

Occasional error messages appear when upload file sizes are too large. Review collected by and hosted on G2.com.

Allen Y.
AY
Allen Y.
Small-Business (50 or fewer emp.)
"Icicle has seamlessly supported and enabled our core food manufacturing operations."
5/5
What do you like best about Icicle ERP?

Icicle is comprehensive and fairly easy to use. Review collected by and hosted on G2.com.

What do you dislike about Icicle ERP?

Nothing, we've been pleased with Icicle. Review collected by and hosted on G2.com.

KE
Kyle E.
Small-Business (50 or fewer emp.)
"Too costly for how many bugs there are."
2/5
What do you like best about Icicle ERP?

Nice to have real-time inventory control and the ability to look up most everything regarding shipping and inventory. Review collected by and hosted on G2.com.

What do you dislike about Icicle ERP?

Huge expense monthly expense. The bang for your buck factor here isn't even a firecracker. Review collected by and hosted on G2.com.

Response from Romina Puno of Icicle ERP
Edit edit

Hello Kyle, our team was surprised to see your comments! We are committed to customer success, and are always happy to work with you to resolve any bugs that you encounter. We have a bug reporting form built right into the system and issues are resolved very quickly once brought to our attention. We've checked through your interactions with the software as well. We have not seen any bug reports from you directly. Your dedicated account manager and training specialist are available to help address the issues you may be having. Please never hesitate to reach out to us for support through our direct contacts listed on https://icicletechnologies.com/support/

See how Icicle ERP improved
MS
Meghan S.
Small-Business (50 or fewer emp.)
"Great and vast program"
5/5
What do you like best about Icicle ERP?

There are so many options and tools that integrate into your business. It really keeps everyone in one central location. The support staff are very responsive and excellent!! Review collected by and hosted on G2.com.

What do you dislike about Icicle ERP?

Big learning curve but that is not really Icicles fault, their team of trainers are great. Review collected by and hosted on G2.com.

WH
Warren H.
Small-Business (50 or fewer emp.)
"The team at Icicle are awesome. Everyone is extremely knowledgeable and very helpful."
5/5
What do you like best about Icicle ERP?

Once we are fully up and running, Icicle will be our one stop solution for all our business needs. Review collected by and hosted on G2.com.

What do you dislike about Icicle ERP?

I don't foresee any downside as the training available is fantastic. Review collected by and hosted on G2.com.

OC
Oscar C.
Small-Business (50 or fewer emp.)
"Software is perfect for small-medium size companies. Integrates ERP-FS & QA system and much more."
5/5
What do you like best about Icicle ERP?

All in one application for manufacturing. Review collected by and hosted on G2.com.

What do you dislike about Icicle ERP?

Lack of trending data. In many cases, we have to do it manually. Review collected by and hosted on G2.com.

Response from Romina Puno of Icicle ERP
Edit edit

Hi Oscar, thanks so much for rating our software. We'd love to get your feedback on what data you'd like to trend if there isn't a pre-existing report for it. Please don't hesitate to chime in our Feature Request forum directly in the app! The team has responded to over 800 requests in the last calendar year so I'm sure we'll be able to keep your experience with our software as excellent as possible. Cheers, Romina