# Best AI Voice Assistants *By [Shalaka Joshi](https://research.g2.com/insights/author/shalaka-joshi)* AI voice assistant software enables people to interact with digital devices and systems using natural voice commands, conducting conversations, performing tasks, or transcribing speech into text. It combines automatic speech recognition (ASR), [natural language processing (NLP)](https://www.g2.com/categories/natural-language-processing-nlp), and AI to interpret spoken input and respond by speaking, performing actions, or retrieving information. ### Core Capabilities of AI Voice Assistants Software To qualify for inclusion in the AI Voice Assistants category, a product must: - Support natural language understanding (NLU) with high accuracy to ensure consistent caller experiences - Maintain conversation history to enable multi-turn interactions - Offer AI-powered call answering tools capable of handling incoming calls at all times - Ensure scalability to meet varying call volumes and business needs - Support ASR to convert spoken input into text - Use natural language generation (NLG) and text-to-speech (TTS) to produce natural-sounding responses - Include dialogue management to maintain context and support multi-turn conversations - Respond in real time to enable natural, human-like communication - Provide seamless human handoff to a live agent for unresolved or complex interactions ### How AI Voice Assistants Software Differs from Other Tools AI voice assistants are commonly integrated with [CRM platforms](https://www.g2.com/categories/crm), [call center software](https://www.g2.com/categories/call-center-infrastructure), and [IoT devices](https://www.g2.com/categories/internet-of-things-iot-platforms), enabling them to update records, trigger workflows, and control connected systems. This sets them apart from simple voice dictation tools, which focus solely on transcription. AI voice assistants are particularly valuable for small to mid-sized businesses seeking to reduce wait times, lower operational costs, and maintain professional customer service without scaling headcount. ### Insights from G2 on AI Voice Assistants Software Based on category trends on G2, real-time responsiveness and seamless human handoff stand out as the most valued capabilities. These platforms deliver measurable reductions in operational costs and improvements in customer experience consistency when handling high call volumes. ## How Many AI Voice Assistants Products Does G2 Track? **Total Products under this Category:** 405 ### Category Stats (May 2026) - **Average Rating**: 4.67/5 (↓0.03 vs Apr 2026) - **New Reviews This Quarter**: 205 - **Buyer Segments**: Small-Business 70% │ Mid-Market 23% │ Enterprise 7% - **Top Trending Product**: smallest.ai (+0.15) *Last updated: May 18, 2026* ## How Does G2 Rank AI Voice Assistants Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 25,200+ Authentic Reviews - 405+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Top AI Voice Assistants at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Retell AI](https://www.g2.com/products/retell-ai/reviews) | 4.8/5.0 (2,214 reviews) | — | "[USER FRIENDLY AND PAY AS YOU GO - THE BEST IN THE WORLD](https://www.g2.com/survey_responses/retell-ai-review-12850569)" | | 2 | [ElevenLabs](https://www.g2.com/products/elevenlabsio/reviews) | 4.5/5.0 (1,131 reviews) | — | "[Rich Voice Quality with Room for Enhancement](https://www.g2.com/survey_responses/elevenlabs-review-12413572)" | | 3 | [Synthflow](https://www.g2.com/products/synthflow/reviews) | 4.5/5.0 (1,010 reviews) | — | "[Clean, Intuitive UI That Streamlined Our Workflows Fast](https://www.g2.com/survey_responses/synthflow-review-12621357)" | | 4 | [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) | 4.4/5.0 (1,458 reviews) | — | "[Genesys Cloud: A Unified Orchestration Brain](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12808058)" | | 5 | [Glia](https://www.g2.com/products/glia/reviews) | 4.8/5.0 (86 reviews) | — | "[Seamless Channel Switching, Unmatched Support](https://www.g2.com/survey_responses/glia-review-11801729)" | | 6 | [Smith.ai AI Receptionist](https://www.g2.com/products/smith-ai-ai-receptionist/reviews) | 4.7/5.0 (21 reviews) | — | "[We Love Smith.ai](https://www.g2.com/survey_responses/smith-ai-ai-receptionist-review-11734422)" | | 7 | [Jotform AI Agents](https://www.g2.com/products/jotform-ai-agents/reviews) | 4.5/5.0 (592 reviews) | — | "[Intuitive Automation That Streamlines Workflows and Saves Hours](https://www.g2.com/survey_responses/jotform-ai-agents-review-12689359)" | | 8 | [Nextiva](https://www.g2.com/products/nextiva/reviews) | 4.5/5.0 (3,517 reviews) | — | "[Well priced, very stable, and reliable with excellent support](https://www.g2.com/survey_responses/nextiva-review-7200921)" | | 9 | [CallRail](https://www.g2.com/products/callrail/reviews) | 4.5/5.0 (1,626 reviews) | — | "[Easy Call Tracking Insights That Validate Marketing Performance](https://www.g2.com/survey_responses/callrail-review-12681264)" | | 10 | [Voiceflow](https://www.g2.com/products/voiceflow/reviews) | 4.6/5.0 (109 reviews) | — | "[Intuitive No-Code Platform with Outstanding Support, But USD Pricing for Canadians UGH](https://www.g2.com/survey_responses/voiceflow-review-11905013)" | ## Which AI Voice Assistants Is Best for Your Use Case? - **Leader:** [Retell AI](https://www.g2.com/products/retell-ai/reviews) - **Highest Performer:** [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - **Easiest to Use:** [Smith.ai AI Receptionist](https://www.g2.com/products/smith-ai-ai-receptionist/reviews) - **Top Trending:** [Retell AI](https://www.g2.com/products/retell-ai/reviews) - **Best Free Software:** [Retell AI](https://www.g2.com/products/retell-ai/reviews) ## Which Type of AI Voice Assistants Tools Are You Looking For? - [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants) *(current)* - [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service) - [Contact Center Software](https://www.g2.com/categories/contact-center) - [Chatbots Software](https://www.g2.com/categories/chatbots) - [Conversational Support Software](https://www.g2.com/categories/conversational-support) - [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations) - [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation) - [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) --- **Sponsored** ### Thoughtly Thoughtly is an AI go-to-market (GTM) platform that helps businesses activate and convert their warm pipeline through voice-first automation. The platform deploys natural, human-sounding AI voice agents that engage prospects in real conversations—answering and placing calls, qualifying leads, scheduling meetings, and seamlessly transferring to live team members when needed. By integrating with popular CRMs and marketing tools such as Salesforce, HubSpot, and Calendly, Thoughtly accelerates speed-to-lead, improves conversion rates, and reduces customer acquisition costs. Unlike traditional dialers or static drip campaigns, Thoughtly’s AI agents provide fully conversational outreach. They combine the scalability of automation with the effectiveness of live representatives, ensuring that every lead is followed up instantly and no opportunity is missed. This makes Thoughtly a powerful solution for industries where timely engagement is critical, including education, healthcare, insurance, financial services, consumer legal, and automotive. Companies in these sectors use Thoughtly to manage high lead volumes, re-engage pipeline, and deliver 24/7 coverage without increasing headcount. Thoughtly is designed for enterprise-grade reliability and compliance. The platform is SOC 2 Type II and HIPAA certified, making it suitable for organizations that handle sensitive data and require robust security. It is built to scale from 10,000 leads per month to hundreds of thousands, with seamless integrations, high uptime, and dependable performance across diverse workflows. Key features include human-like voice interactions that sound natural and engaging, automation of repetitive tasks like lead qualification and scheduling, and intelligent handoff to live agents. By combining these capabilities, Thoughtly enables businesses to streamline sales operations, reduce costs, and improve customer experiences. In today’s competitive marketplace, Thoughtly helps businesses convert more leads, close more deals, and maximize revenue opportunities—powered by AI voice agents that sound human, work tirelessly, and never miss a call. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1010753&secure%5Bdisplayable_resource_id%5D=1010753&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1010753&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1352574&secure%5Bresource_id%5D=1010753&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fai-voice-assistants&secure%5Btoken%5D=ffa0aad0d5414e0acedbaf5f42a4d2cb4739ebe7a015af1e67a1e2b01b0aa948&secure%5Burl%5D=https%3A%2F%2Fthoughtly.com%2Fdemo&secure%5Burl_type%5D=book_demo) --- ## Buyer Guide: Key Questions for Choosing AI Voice Assistants Software ### What does AI Voice Assistants software do? I view AI Voice Assistants software as the voice layer that helps businesses answer calls, hold conversations, capture details, and move callers to the right next step. These tools combine speech recognition, voice output, call logic, integrations, and business rules so teams can manage phone-based work without relying on a live person for every interaction. Across the G2 feedback I analyzed, users connect this category with inbound calls, outbound follow-ups, lead qualification, appointment booking, after-hours coverage, call routing, transcripts, recordings, and CRM updates. The category is built for live conversation, which makes voice quality, latency, interruption handling, and transfer logic central to the buying decision. ### Why do businesses use AI Voice Assistants software? The strongest pattern I saw in G2 reviews was coverage gaps. Businesses wanted calls answered faster, leads handled sooner, and routine phone work covered without adding the same amount of manual staff time. - Reviewers describe 24/7 call coverage as useful for missed calls, after-hours inquiries, busy front desks, and high-volume phone queues. - Sales and service teams use voice assistants to qualify leads, answer routine questions, book appointments, and collect caller details. - Users value natural-sounding voices, low latency, and interruption handling because small delays can make a live call feel awkward. - Transcripts, recordings, call logs, and captured fields help teams review conversations and update customer records after the call. Common friction areas include setup time, telephony connections, per-minute pricing, customization limits, misheard speech, and human transfer for complex calls. ### Who uses AI Voice Assistants software primarily? When I looked across G2 reviewer profiles, I saw AI Voice Assistants being used by teams that depend on phone conversations, bookings, lead response, and customer intake. - **Sales teams:** Use voice assistants to answer inbound leads, qualify prospects, book meetings, and collect context before a rep follows up. - **Customer support teams:** Handle routine questions, gather issue details, route calls, and reduce repeated phone work. - **Operations teams:** Manage reminders, scheduling, order updates, intake calls, and recurring customer communication. - **Small business owners:** Cover calls after hours, reduce missed inquiries, and support front-office work without hiring for every phone task. - **Agencies and consultants:** Build voice assistants for client workflows in real estate, healthcare, local services, e-commerce, and call-heavy businesses. ### What types of AI Voice Assistants software should I consider? After reviewing how G2 buyers describe their needs, these platforms generally fall into a few distinct categories: - **Inbound call assistants:** Best for answering customer calls, collecting details, routing requests, and reducing missed calls. - **Outbound voice agents:** Built for reminders, follow-ups, appointment confirmations, surveys, and lead outreach. - **Sales and lead qualification assistants:** Handle intake questions, demo booking, CRM updates, and faster response after inquiries. - **Contact center voice assistants:** Support call queues, routing, transcripts, recordings, analytics, and agent transfers. - **Developer-first voice AI platforms:** Designed for teams that need APIs, telephony control, webhooks, custom voices, and deeper workflow logic. ### What are the core features to look for in AI Voice Assistants software? When I evaluate AI Voice Assistants, the features that stand out make live voice automation reliable enough for real customer calls. - **Real-time voice quality** covering low latency, natural speech, interruption handling, language support, and accent tolerance. - **Call flow control** through greetings, branching paths, fallback responses, transfer rules, and escalation logic. - **Telephony and system connections** across phone numbers, SIP, CRMs, calendars, webhooks, and APIs. - **Post-call records** including transcripts, recordings, call logs, extracted fields, and activity updates. - **Admin and cost controls** covering testing tools, permissions, usage limits, monitoring, and per-minute pricing. ### What trends are shaping AI Voice Assistants software right now? My analysis of G2 user feedback and recent market signals points to these shifts: - **Real-time speech-to-speech becoming production-ready:** Low-latency voice models are making live AI conversations more practical for support, sales, and phone-based service workflows. - **AI moving deeper into frontline service:** Customer service leaders are under pressure to use AI for self-service, first-contact resolution, and lower customer effort. - **Human transfer becoming part of the voice design:** AI handles routine calls, while live teams stay closer to complex, emotional, or judgment-heavy conversations. - **Telephony integration getting stronger:** SIP support, communication APIs, and real-time voice infrastructure are making voice assistants easier to connect to existing phone systems. - **Trust and context shaping voice interactions:** Customer engagement tools are placing more weight on connected data, transparency, and personalized service. ### How should I choose AI Voice Assistants software? As per my observation, the strongest G2 signals suggest choosing around the call workflow that creates the most missed revenue or service strain. For sales-heavy teams, I recommend prioritizing lead capture, qualification logic, calendar booking, CRM updates, and post-call records. Support teams should focus on routing accuracy, escalation paths, knowledge setup, transcripts, and call analytics. For local services or small businesses, I advise checking after-hours coverage, phone number setup, voice quality, pricing, and how easily the assistant transfers callers to a human when the issue needs more care. --- ## What Are the Top-Rated AI Voice Assistants Products in 2026? ### 1. [Retell AI](https://www.g2.com/products/retell-ai/reviews) **Average Rating:** 4.8/5.0 **Total Reviews:** 2,214 **Product Description:** Retell AI is a powerful conversational AI platform designed to automate voice, SMS, and chat interactions with natural, humanlike performance. Built on top of your choice of large language models (LLMs), Retell allows teams to spin up real-time AI agents that handle calls, trigger messaging workflows, and integrate seamlessly into your existing systems—all without writing code. At its core, Retell delivers Voice Agent Automation that feels indistinguishable from speaking with a real person. Calls are handled by LLM-native agents that respond within 600 milliseconds, support multi-turn logic, and operate across 31+ languages with native-quality speech. You can build and manage your own agent flows using an intuitive drag-and-drop builder that supports IVR trees, dynamic transfers, real-time webhooks, and CRM integration. Whether you’re scheduling appointments, answering FAQs, or qualifying leads, these agents are fast, reliable, and production-ready. Beyond voice, Retell also enables SMS and chat automation. Agents can send contextual messages during or after phone calls, or operate as standalone text/chat bots. You can use Twilio numbers or bring your own for outbound campaigns, enabling flexible, multi-channel engagement. To ensure quality and insight, Retell offers built-in testing and QA tools. You can simulate conversations, A/B test call flows, and monitor live call data through detailed dashboards. Track CSAT, latency, sentiment, and conversation outcomes—all in one place. Voice agents can be deployed via Twilio, SIP, branded caller ID, or embedded using Retell’s web SDKs. Unlike legacy IVR or scripted systems, Retell is built from the ground up to be AI-native and fully customizable. Whether you’re in healthcare, logistics, fintech, or customer support, Retell’s platform lets you scale personalized conversations across channels—boosting customer satisfaction and reducing operational costs. ### What Do G2 Reviewers Say About Retell AI? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Retell AI, finding it straightforward to set up and navigate. - Users appreciate the **helpful interface** of Retell AI, making it easy for both beginners and professionals to use. - Users find the **simple and clean UI** of Retell AI easy to set up and quick to learn. - Users value the **integration options** of Retell AI, enhancing operational automation and simplifying workflow setups. - Users find Retell AI **easy to use and understand** , appreciating its simple dashboard and integration features. **Cons:** - Users face **missing features** like lack of international number support and limited agent management options. - Users find the **cost per call** of Retell AI to be quite high and burdensome, especially for testing. - Users find the **steep learning curve** challenging, especially for those lacking technical expertise and familiarity with APIs. - Users find the **limited features** of Retell AI restrictive, especially for integrations and testing capabilities. - Users face a **poor understanding** of Retell AI's complex prompt structure, leading to confusion in setting up call flows. #### What Are Recent G2 Reviews of Retell AI? **"[USER FRIENDLY AND PAY AS YOU GO - THE BEST IN THE WORLD](https://www.g2.com/survey_responses/retell-ai-review-12850569)"** **Rating:** 5.0/5.0 stars [Read full review](https://www.g2.com/survey_responses/retell-ai-review-12850569) --- **"[Polished UX for Building Autonomous AI Call Agents with Twilio & Telnyx Integrations](https://www.g2.com/survey_responses/retell-ai-review-12722058)"** **Rating:** 5.0/5.0 stars *— Rishav K.* [Read full review](https://www.g2.com/survey_responses/retell-ai-review-12722058) --- ### 2. [ElevenLabs](https://www.g2.com/products/elevenlabsio/reviews) **Average Rating:** 4.5/5.0 **Total Reviews:** 1,131 **Product Description:** ElevenLabs is the world’s most advanced generative media and voice AI company, powering creation, localization, and intelligent interaction across every medium. Built around two core platforms—Creative and Agents—ElevenLabs combines state-of-the-art speech, sound, image, and video technologies to make digital expression instant, human, and scalable. The Creative Platform provides everything teams need to generate, transform, and produce media at studio quality. It includes Voice v3 (the most expressive text-to-speech model on the market), Scribe v2 for industry-leading speech-to-text, Voice Design and Voice Cloning for personalized character creation, Voice Isolator and Voice Changer for transformation, and Realtime Speech-to-Text for dynamic use cases. Users can also generate AI Sound Effects (SFX), AI Music, and create visuals through Image and Video generation. Production tools like Studio, Dubbing, Voice Library, and Productions enable full-scale localization and content workflows—all in one seamless environment. The Agents Platform extends ElevenLabs’ technology into real-time interaction. It allows developers and enterprises to deploy voice-native AI agents that can reason, converse, and complete tasks. Through built-in Workflows, agents can act on context, access information, and deliver personalized customer experiences across sales, support, and education—all powered by ElevenLabs’ expressive voice technology. Enterprises integrate via SOC 2-compliant APIs, SDKs, and on-prem deployments to build secure, scalable, and multilingual solutions. Ethical guardrails such as Speech Classifier, watermarking, and granular voice usage controls ensure trust and transparency across every product. From content creation and localization to intelligent automation, ElevenLabs unites creativity and communication—empowering the world to create, converse, and connect in any language, medium, or voice. ### What Do G2 Reviewers Say About ElevenLabs? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of ElevenLabs, finding the setup process and interface comforting and accessible. - Users laud the **impressive quality** of ElevenLabs' voice synthesis, appreciating its seamless and human-like characteristics. - Users commend the **impressive speed** of ElevenLabs, dramatically reducing voiceover production time and enhancing efficiency. - Users appreciate the **impressive variety of human-like voices** in ElevenLabs, enhancing their audio content creation effectively. - Users commend the **easy setup** of ElevenLabs, enabling quick access to powerful voice replication features without hassle. **Cons:** - Users find the **pricing structure expensive** , especially with fast depletion of credits and no carry-over for unused ones. - Users find that **directing AI voice talent is harder than advertised** , complicating their workflow and limiting functionality. - Users find the **pricing issues** of ElevenLabs frustrating due to rapid credit usage and lack of rollover options. - Users note the **missing features** in ElevenLabs, such as advanced controls for audio editing and monetization clarity. - Users report **pronunciation issues** with ElevenLabs, leading to confusion and affecting the overall experience. #### What Are Recent G2 Reviews of ElevenLabs? **"[Rich Voice Quality with Room for Enhancement](https://www.g2.com/survey_responses/elevenlabs-review-12413572)"** **Rating:** 4.0/5.0 stars *— Gediminas P.* [Read full review](https://www.g2.com/survey_responses/elevenlabs-review-12413572) --- **"[ElevenLabs Leads the Pack with Natural, Client-Ready Audio and an Easy API](https://www.g2.com/survey_responses/elevenlabs-review-12714873)"** **Rating:** 5.0/5.0 stars *— VINAY P.* [Read full review](https://www.g2.com/survey_responses/elevenlabs-review-12714873) --- ### 3. [Synthflow](https://www.g2.com/products/synthflow/reviews) **Average Rating:** 4.5/5.0 **Total Reviews:** 1,010 **Product Description:** Synthflow provides enterprise-ready voice AI agents that automate inbound and outbound phone calls. Businesses use Synthflow to handle appointment scheduling, lead qualification, customer support, and call routing through natural, conversational voice technology. With a no-code builder, 200+ integrations, and deployment in under 3 weeks, Synthflow makes it easy for teams to scale automation without engineering effort. AI agents operate with sub-500ms latency in 30+ languages and meet global compliance standards (SOC 2, HIPAA, GDPR). Organizations across healthcare, real estate, insurance, and e-commerce use Synthflow to improve customer experience, reduce manual workload, and ensure calls are answered 24/7. ### What Do G2 Reviewers Say About Synthflow? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Synthflow, highlighting its user-friendly interface and seamless app integration. - Users find Synthflow's **setup ease** exceptional, praising its intuitive, no-code UI for quick deployment. - Users value the **easy integrations** of Synthflow, facilitating seamless API connections and smooth deployment processes. - Users value the **easy integrations** with platforms like Make.com and Zapier, enhancing their experience with Synthflow. - Users love the **easy setup** of Synthflow, enabling intuitive deployment and integration effortlessly. **Cons:** - Users find the **pricing significant** , which may limit accessibility and deter potential users from trying Synthflow. - Users find the **cost limitations** restrictive, with minimal trial minutes and steep pricing between plans. - Users find the **learning curve challenging** , suggesting a tutorial would enhance understanding of agents and workflows. - Users find the **missing features** of Synthflow, like voice config templates and access controls, frustrating and limiting. - Users desire **expanded customization options** and integrations in Synthflow to enhance their experience and collaboration. #### What Are Recent G2 Reviews of Synthflow? **"[Clean, Intuitive UI That Streamlined Our Workflows Fast](https://www.g2.com/survey_responses/synthflow-review-12621357)"** **Rating:** 5.0/5.0 stars *— Usman J.* [Read full review](https://www.g2.com/survey_responses/synthflow-review-12621357) --- **"[Impressive No-Code Voice Agent Builder with Natural-Sounding French Voice](https://www.g2.com/survey_responses/synthflow-review-12826676)"** **Rating:** 5.0/5.0 stars *— Adrian P.* [Read full review](https://www.g2.com/survey_responses/synthflow-review-12826676) --- ### 4. [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) **Average Rating:** 4.4/5.0 **Total Reviews:** 1,458 **Product Description:** The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels. Automate Successful Outcomes Simplify how you connect with customers across channels. With smart automation across the entire customer journey, you can use data and insights gained to take the right action at the right time to create the best outcomes. With an all-in-one suite of digital capabilities in Genesys Cloud CX, call center employees and customers can engage in seamless conversations across digital channels like chat, email, text and social media. Enhance the customer experience with bots and predictive artificial intelligence (AI) and route to a human call center agent when customers have more complex needs. Innovate at Scale Give your employees and call center agents the information they need in a tool built to drive engagement, improve customer interactions and boost your team’s performance. Reimagine Experiences that Matter Use Genesys Cloud CX as an all-in-one cloud call center application and easily extend the suite with hundreds of packaged integrations. Take full advantage of the composable customer experience platform with third-party integrations and applications so you can reach customers any moment, on any channel. Genesys is redefining the customer experience with innovative call center software. Our award-winning Genesys Cloud CX deploys in days, is intuitive to use and innovates with upgrades each week. With real-time dashboards, simple management tools and analytics, Genesys Cloud CX provides the insights you need to run your business. And you’ll take your contact center and CX strategy into tomorrow — no matter where your agents are located or which channels they handle. ### What Do G2 Reviewers Say About Genesys Cloud CX? *AI-generated summary from verified user reviews* **Pros:** - Users find Genesys Cloud CX to be **easy to use** , allowing business users to configure settings without IT assistance. - Users value the **innovative features** of Genesys Cloud CX, enhancing communication and fostering collaborative relationships in contact center operations. - Users value the **reliability** of Genesys Cloud CX, enhancing business continuity and customer engagement effectively. - Users commend the **efficiency** of Genesys Cloud CX, enhancing innovation and simplifying operations for better business performance. - Users value the **intuitive interface** of Genesys Cloud CX, enhancing efficiency in managing customer interactions and workforce performance. **Cons:** - Users express concern over **limited features** in Genesys Cloud CX, particularly regarding voice translation and reporting tools. - Users express frustration over **missing features** like dashboard customization limitations and inadequate reporting tools in Genesys Cloud CX. - Users find the **complexity of customization** in Genesys Cloud CX overwhelming, especially for newcomers navigating its many features. - Users find the **inadequate reporting** capabilities of Genesys Cloud CX make it challenging to obtain simple insights efficiently. - Users find the **learning curve steep** , with complex setups, overwhelming UI, and unclear instructions for new users. #### What Are Recent G2 Reviews of Genesys Cloud CX? **"[Genesys Cloud: A Unified Orchestration Brain](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12808058)"** **Rating:** 5.0/5.0 stars *— Verified User in Consumer Services* [Read full review](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12808058) --- **"[A Flexible and Scalable Platform for Modern Customer Experience](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12502148)"** **Rating:** 5.0/5.0 stars *— Phaneendra A.* [Read full review](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12502148) --- #### What Are G2 Users Discussing About Genesys Cloud CX? - [What is Genesys Cloud CX used for?](https://www.g2.com/discussions/what-is-genesys-cloud-cx-used-for) - 1 comment, 1 upvote - [What kind of software is zendesk?](https://www.g2.com/discussions/what-kind-of-software-is-zendesk) - 2 comments - [What are the 4 most important benefits of Active Directory?](https://www.g2.com/discussions/what-are-the-4-most-important-benefits-of-active-directory) - 1 comment ### 5. [Glia](https://www.g2.com/products/glia/reviews) **Average Rating:** 4.8/5.0 **Total Reviews:** 86 **Product Description:** Glia is the No. 1 platform for intelligent banking interactions, providing an AI workforce purpose-built for the banking industry — and the only one with a zero-hallucination and prompt injection guarantee for customer and member AI. Trusted by over 700 financial institutions, Glia’s ChannelLess® architecture eliminates the friction of traditional support by unifying voice, digital and AI into a single efficient foundation. With 1,000+ pre-built banking goals and seamless human-to-AI handoffs, we help institutions slash operational costs and abandonment rates while accelerating growth in loans and deposits. Our mission is to help build thriving communities, ensuring that every banking interaction — AI or human — builds lasting trust and measurable value. Learn more at glia.com. ### What Do G2 Reviewers Say About Glia? *AI-generated summary from verified user reviews* **Pros:** - Users commend Glia for its **exceptional customer support** , enhancing their experience and streamlining operations effectively. - Users appreciate the **ease of use** of Glia, finding it simple to navigate with helpful resources readily available. - Users value Glia's **seamless and easy-to-use interface** , enhancing operations and enabling smooth member interactions. - Users appreciate Glia's **efficient communication channels** , streamlining processes and enhancing overall effectiveness for customer service teams. - Users commend Glia's **seamless communication process** and excellent customer service, significantly enhancing daily operations. **Cons:** - Users express frustration over **missing features** like detailed reporting and call quality insights, complicating their overall experience. - Users experience **integration issues** with Glia, complicating connections to existing systems and third-party vendors. - Users experience **poor customer support** , often facing delays and unclear communication regarding feature enhancements and assistance. - Users are frustrated by the **limited media selection** , which forces availability across all types instead of specific modes. - Users express frustration with **reporting issues** , noting a need for more detailed and granular options in Glia. #### What Are Recent G2 Reviews of Glia? **"[Seamless Channel Switching, Unmatched Support](https://www.g2.com/survey_responses/glia-review-11801729)"** **Rating:** 5.0/5.0 stars *— Silvio E.* [Read full review](https://www.g2.com/survey_responses/glia-review-11801729) --- **"[Seamless Setup, Enhances Workflow Significantly](https://www.g2.com/survey_responses/glia-review-11814799)"** **Rating:** 5.0/5.0 stars *— Kimberly B.* [Read full review](https://www.g2.com/survey_responses/glia-review-11814799) --- #### What Are G2 Users Discussing About Glia? - [What is Glia used for?](https://www.g2.com/discussions/what-is-glia-used-for) - 1 comment ### 6. [Smith.ai AI Receptionist](https://www.g2.com/products/smith-ai-ai-receptionist/reviews) **Average Rating:** 4.7/5.0 **Total Reviews:** 21 **Product Description:** AI Receptionist is a sophisticated AI-powered call answering and intake solution supported by expert human agents. It helps businesses of all sizes manage client engagement, offering a modernized approach to traditional receptionist services. Designed for growing companies seeking faster lead response and better client interaction across industries, AI Receptionist from Smith.ai ensures every caller — new or returning — gets prompt, professional attention. AI Receptionist answers calls 24/7 with 99.95%+ uptime, using a natural voice and minimal latency. It handles screening, lead qualification, and intake while human receptionists stand by for escalations or complex requests. This hybrid model delivers AI efficiency with seamless human backup. AI Receptionist comes with custom call-handling playbooks that are tailored to adapt and align with your workflows. These playbooks ensure each interaction reflects your brand’s voice, values, and quality standards. Our integration ecosystem includes over 7,000 platforms — like HouseCall Pro, ServiceTitan, MyCase, and HubSpot — so call data flows directly into your CRM, scheduling software, and other tools. This unified setup centralizes operations and reporting across your business locations. The AI Receptionist dashboard provides real-time insights into call activity, with detailed summaries, recordings, and transcripts to help businesses monitor performance and make data-driven decisions. With pricing starting at $95.00/month and a risk-free 30-day money-back guarantee, AI Receptionist offers growing businesses a powerful, cost-effective way to handle every call scenario with unmatched agility. #### What Are Recent G2 Reviews of Smith.ai AI Receptionist? **"[We Love Smith.ai](https://www.g2.com/survey_responses/smith-ai-ai-receptionist-review-11734422)"** **Rating:** 5.0/5.0 stars *— Tawnee S.* [Read full review](https://www.g2.com/survey_responses/smith-ai-ai-receptionist-review-11734422) --- **"[Efficient Call Screening and Seamless AI-to-Human Transitions](https://www.g2.com/survey_responses/smith-ai-ai-receptionist-review-12149993)"** **Rating:** 4.5/5.0 stars *— Cenmar F.* [Read full review](https://www.g2.com/survey_responses/smith-ai-ai-receptionist-review-12149993) --- ### 7. [Jotform AI Agents](https://www.g2.com/products/jotform-ai-agents/reviews) **Average Rating:** 4.5/5.0 **Total Reviews:** 592 **Product Description:** Jotform AI Agents are automated real-time assistants designed to help your users at any time of day or night. AI Agents are the future of customer service. Train and customize your own personal AI Agent to enhance user engagement, improve response times, and streamline support operations. With Jotform’s intuitive, no-code AI builder, you can easily train and customize your own AI Agent to match your brand voice, support workflows, and respond with the exact information your users need. Simply provide key details, documents, FAQs, or form data, and your AI Agent will learn from this context to deliver accurate, personalized interactions. This level of customization helps teams improve response times, boost user satisfaction, and streamline support operations across every stage of the customer journey. One of the platform’s most powerful advantages is its extensive library of 7,000+ customizable AI Agent templates. These ready-made templates provide an easy starting point for a wide variety of use cases, including customer support, onboarding, lead qualification, appointment scheduling, product education, internal training, and more. Each template can be fully personalized with your own instructions, tone, workflows, and industry-specific knowledge—allowing you to deploy high-performing AI Agents in minutes. Jotform AI Agents provide 24/7 automated assistance, ensuring your customers receive instant support even outside of business hours. While you sleep, your AI Agents continue working—handling inquiries, resolving issues, collecting information, and providing accurate responses around the clock. This continuous availability reduces wait times, increases engagement, and helps teams keep up with growing demand. With multichannel support, Jotform AI Agents can operate wherever your users are. Deploy your agents across web, chat widgets, email, phone, WhatsApp, Messenger, Gmail, WordPress, and other communication channels for a unified, consistent support experience. This omnichannel flexibility ensures that your users always receive real-time assistance—no matter the device or platform. For teams requiring voice-based interactions, Jotform offers powerful phone and SMS capabilities. AI Agents can handle incoming calls, conduct natural voice conversations, answer questions, and transcribe spoken messages—all with a friendly, human-like tone. This makes Jotform AI Agents ideal for customer service hotlines, appointment reminders, phone-based support, and automated phone menus. AI Agents can also perform customizable actions based on your workflows. Define specific behaviors, triggers, follow-up steps, or automated tasks for your agent to execute. Whether you want it to qualify leads, send emails, update CRM records, route inquiries, generate reports, or collect data through forms, your AI Agent follows your rules precisely. By combining real-time automation, no-code customization, multichannel support, and intelligent communication, Jotform AI Agents help organizations scale their customer experience effortlessly. Whether you’re a small business or a global enterprise, AI Agents provide the speed, accuracy, and availability needed to support users at every moment. ### What Do G2 Reviewers Say About Jotform AI Agents? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Jotform AI Agents, facilitating quick setup and streamlined processes. - Users find the **easy setup** of Jotform AI Agents simplifies client onboarding and ongoing training effectively. - Users appreciate the **easy setup** of Jotform AI Agents, allowing for quick onboarding and efficient training. - Users find the **helpful AI Agents** of Jotform instrumental in streamlining survey processes and improving efficiency. - Users commend the **easy setup** of Jotform AI Agents, allowing for swift onboarding and efficient workflow management. **Cons:** - Users find **AI limitations** in Jotform AI Agents, struggling with workflow flexibility and accurate understanding of specifications. - Users note the **limited AI capabilities** of Jotform AI Agents, making it challenging to implement varied workflows effectively. - Users are frustrated with the **limited features** of Jotform AI Agents, restricting customization and flexibility in workflows. - Users find the **inadequate AI features** of Jotform AI Agents hinder effective communication and cause confusion during interactions. - Users experience **poor understanding** from Jotform AI Agents, struggling with urgency, accuracy, and complicated responses. #### What Are Recent G2 Reviews of Jotform AI Agents? **"[Smooth Multi-Channel Integration, Some App Improvements Needed](https://www.g2.com/survey_responses/jotform-ai-agents-review-12579354)"** **Rating:** 4.5/5.0 stars *— Nitesh R.* [Read full review](https://www.g2.com/survey_responses/jotform-ai-agents-review-12579354) --- **"[Intuitive Automation That Streamlines Workflows and Saves Hours](https://www.g2.com/survey_responses/jotform-ai-agents-review-12689359)"** **Rating:** 5.0/5.0 stars *— Sangita R.* [Read full review](https://www.g2.com/survey_responses/jotform-ai-agents-review-12689359) --- ### 8. [Nextiva](https://www.g2.com/products/nextiva/reviews) **Average Rating:** 4.5/5.0 **Total Reviews:** 3,517 **Product Description:** Nextiva is a Unified CXM company that provides AI-powered customer experience solutions. Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer experience platform. From one AI-powered communication hub, Nextiva transforms the way businesses engage with their customers. The company’s commitment to Amazing Service® and a customer-focused approach has been its cornerstone for 15 years. Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs Asset Management in its inaugural funding round, valuing the company at $2.7B in late 2021. Discover more at www.nextiva.com. ### What Do G2 Reviewers Say About Nextiva? *AI-generated summary from verified user reviews* **Pros:** - Users highlight the **exceptional customer support** from Nextiva, ensuring quick assistance and a smooth setup experience. - Users value the **ease of use** of Nextiva, appreciating seamless setup and excellent customer support throughout the process. - Users praise Nextiva for its **exceptional customer service** , making onboarding and support a seamless experience. - Users love the **easy setup** of Nextiva, appreciating the quick onboarding and straightforward implementation process. - Users value the **reliability** of Nextiva, enjoying seamless connectivity and responsive customer support at all times. **Cons:** - Users find the **difficult configuration** of Nextiva complicates initial setup and ongoing management, impacting usability. - Users find some features of Nextiva to be **complex for first-time users** , especially during setup and integrations. - Users experience **number issues** with Nextiva, including delays in call information and automated declines of incoming calls. - Users find the **complex processes** of setting up Nextiva cumbersome and report a need for a more user-friendly interface. - Users find the **difficult setup** of Nextiva to be clunky and challenging, impacting overall user experience. #### What Are Recent G2 Reviews of Nextiva? **"[Well priced, very stable, and reliable with excellent support](https://www.g2.com/survey_responses/nextiva-review-7200921)"** **Rating:** 5.0/5.0 stars *— Mark M.* [Read full review](https://www.g2.com/survey_responses/nextiva-review-7200921) --- **"[User-Friendly Phone Service Provider For Small Business](https://www.g2.com/survey_responses/nextiva-review-12747800)"** **Rating:** 4.5/5.0 stars *— Nick Z.* [Read full review](https://www.g2.com/survey_responses/nextiva-review-12747800) --- #### What Are G2 Users Discussing About Nextiva? - [How has Nextiva revolutionized business communication systems with its VoIP solutions?](https://www.g2.com/discussions/how-has-nextiva-revolutionized-business-communication-systems-with-its-voip-solutions) - 2 comments - [What is Nextiva used for?](https://www.g2.com/discussions/what-is-nextiva-used-for) - 2 comments - [What is VoIP feature?](https://www.g2.com/discussions/what-is-voip-feature) - 3 comments ### 9. [CallRail](https://www.g2.com/products/callrail/reviews) **Average Rating:** 4.5/5.0 **Total Reviews:** 1,626 **Product Description:** CallRail is the lead engagement platform that makes it easy for businesses to attract more leads, convert more customers, and optimize their marketing. Serving more than 220,000 businesses worldwide, CallRail’s AI-powered solutions help businesses attribute each call, text, chat and form to their marketing journey, use insights from their conversations to better understand their buyers, and eliminate missed opportunities with AI that can handle lead interactions 24/7. ### What Do G2 Reviewers Say About CallRail? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of CallRail, enjoying its smooth setup and efficient call management features. - Users value the **easy-to-use platform** of CallRail, enhancing efficiency with robust tracking and attribution features. - Users value the **powerful call tracking insights** from CallRail, enhancing clarity and effectiveness in marketing campaigns. - Users find the **insightful tracking capabilities** of CallRail invaluable for optimizing marketing efforts and understanding call sources. - Users value the **attribution accuracy** of CallRail, providing clear insights into marketing campaign effectiveness and conversions. **Cons:** - Users find the lack of **group texting and outbound call recording** features frustrating, impacting team communication. - Users find **integration issues** with CallRail, particularly with niche CRM and patient management software, limiting its effectiveness. - Users find the **learning curve steep** , struggling to locate less common features and lacking sufficient educational resources. - Users report frequent **call issues** with CallRail, including delays in call reflections and unhelpful customer support. - Users face **number issues** with spam calls and billing concerns, complicating their overall experience with CallRail. #### What Are Recent G2 Reviews of CallRail? **"[Easy Call Tracking Insights That Validate Marketing Performance](https://www.g2.com/survey_responses/callrail-review-12681264)"** **Rating:** 4.5/5.0 stars *— Madhav S.* [Read full review](https://www.g2.com/survey_responses/callrail-review-12681264) --- **"[Simplifies Call Tracking Across Multiple Channels](https://www.g2.com/survey_responses/callrail-review-12673173)"** **Rating:** 5.0/5.0 stars *— AJ S.* [Read full review](https://www.g2.com/survey_responses/callrail-review-12673173) --- #### What Are G2 Users Discussing About CallRail? - [I'm new to CallRail and can't figure out how to integrate it with my marketing analytics. Any guidance?](https://www.g2.com/discussions/i-m-new-to-callrail-and-can-t-figure-out-how-to-integrate-it-with-my-marketing-analytics-any-guidance) - [What is CallRail used for?](https://www.g2.com/discussions/callrail-what-is-callrail-used-for) - [How do I temporarily disable Chrome Remote Desktop?](https://www.g2.com/discussions/how-do-i-temporarily-disable-chrome-remote-desktop) ### 10. [Voiceflow](https://www.g2.com/products/voiceflow/reviews) **Average Rating:** 4.6/5.0 **Total Reviews:** 109 **Product Description:** Voiceflow is a AI agent platform that empowers product teams at mid-market and enterprise companies to design, deploy, and scale AI agents across chat and voice channels. Trusted by teams at StubHub, Superloop, JP Morgan Chase, and Trilogy, Voiceflow combines an intuitive drag-and-drop agent builder with a knowledge base, content management system, and native integrations, so teams can move from prototype to production faster. Ship advanced, production-ready AI agents with a developer-first toolkit and powerful API library that supports custom integrations and tailored interfaces. Voiceflow’s built-in analytics surfaces transcripts and let’s you set your own evaluation criteria at scale. Replay conversations, debug step-by-step, filter with precision, and visualize user actions like button clicks — all in a single platform. Voiceflow is ideal for product teams building chatbots, voice assistants, virtual agents, or omnichannel customer experiences. ### What Do G2 Reviewers Say About Voiceflow? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **ease of use** of Voiceflow, allowing quick setup and seamless integration for chatbots. - Users love the **extensive customization options** in Voiceflow, making it easy to enhance chatbot functionality and integrate tools. - Users value the **easy integrations** of Voiceflow, seamlessly connecting tools and enhancing their chatbot functionality. - Users appreciate the **exceptional customer support** from Voiceflow, highlighting helpful staff and an engaged community for assistance. - Users enjoy the **seamless integrations** of Voiceflow, enhancing their experience by connecting effortlessly with various tools. **Cons:** - Users find the **missing features** in Voiceflow limiting, especially for enterprise control and voice functionalities. - Users find **usage limitations** in Voiceflow due to complex integrations and lack of comprehensive compliance features. - Users experience **integration issues** with Voiceflow, desiring clearer support and easier access to integrations. - Users find the **limited features** of Voiceflow restrict their experience and necessitate relying on additional tools. - Users find the **steep learning curve** of Voiceflow challenging, especially for more complex flows and debugging tasks. #### What Are Recent G2 Reviews of Voiceflow? **"[Easy Visual Chatbot Builder That Makes Client Flows Clear](https://www.g2.com/survey_responses/voiceflow-review-12406569)"** **Rating:** 5.0/5.0 stars *— Muzammil M.* [Read full review](https://www.g2.com/survey_responses/voiceflow-review-12406569) --- **"[Intuitive No-Code Platform with Outstanding Support, But USD Pricing for Canadians UGH](https://www.g2.com/survey_responses/voiceflow-review-11905013)"** **Rating:** 5.0/5.0 stars *— Brandyn F.* [Read full review](https://www.g2.com/survey_responses/voiceflow-review-11905013) --- #### What Are G2 Users Discussing About Voiceflow? - [What is Voiceflow used for?](https://www.g2.com/discussions/what-is-voiceflow-used-for) - 1 comment, 1 upvote ### 11. [Kore.AI](https://www.g2.com/products/kore-ai/reviews) **Average Rating:** 4.6/5.0 **Total Reviews:** 382 **Product Description:** Kore.ai, a leader in enterprise AI, accelerates business outcomes from AI with agentic AI applications built on the industry-leading Kore.ai Agent Platform. Its growing catalogue includes pre-built solutions for banking, healthcare, and retail; horizontal applications for IT, HR, and recruiting; and marketplace that help enterprises deploy AI agents quickly across additional industries and use cases. Open and agnostic by design, Kore.ai gives organizations flexibility in choosing AI models, cloud infrastructure, and enterprise systems. Trusted by nearly 500 Global 2000 companies, Kore.ai enables secure, scalable AI adoption worldwide. With its roots grounded in the Enterprise, Kore.ai brings years of experience in AI applications for customer service, workplace productivity and process automation. The company has a strong patent portfolio in the AI space and has been recognized as a leader and an innovator by top analysts. Headquartered in Orlando, Kore.ai has a network of offices to support customers in India, the UK, the Middle East, Japan, South Korea, and Europe. Visit Kore.ai to learn more. ### What Do G2 Reviewers Say About Kore.AI? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Kore.AI, enabling effortless configuration and quick chatbot development. - Users commend Kore.AI for its **user-friendly interface and extensive features** , enhancing the development of conversational agents. - Users appreciate the **simplicity and user-friendliness** of Kore.AI for easy and efficient chatbot development. - Users value the **seamless integrations** in Kore.AI, making it easy to connect with third-party APIs effortlessly. - Users value the **easy integrations** of Kore.AI, enhancing flexibility and functionality across various platforms effortlessly. **Cons:** - Users report a challenging **learning curve** with Kore.AI due to outdated documentation and complexities in version changes. - Users find **usage limitations** challenging, especially with naming conventions and underdeveloped voice channel support. - Users experience **slow performance** with Kore.AI, particularly during configuration saving, affecting overall usability. - Users experience **slow loading times** , causing frustration and unpredictability in the Kore.AI platform's performance. - Users experience significant **software bugs** on the Kore.AI platform, often causing crashes during app development. #### What Are Recent G2 Reviews of Kore.AI? **"[A Great First Platform for Learning and Building Chatbots](https://www.g2.com/survey_responses/kore-ai-review-12698539)"** **Rating:** 4.5/5.0 stars *— Yashwanth K.* [Read full review](https://www.g2.com/survey_responses/kore-ai-review-12698539) --- **"[Smart No-Code AI That Deflects Tickets and Delivers Clear ROI](https://www.g2.com/survey_responses/kore-ai-review-12546346)"** **Rating:** 5.0/5.0 stars *— Achyuth Kumar K.* [Read full review](https://www.g2.com/survey_responses/kore-ai-review-12546346) --- ### 12. [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) **Average Rating:** 4.3/5.0 **Total Reviews:** 2,353 **Product Description:** JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faster, and connect better with prospects and customers. 6,000+ businesses worldwide use JustCall to: - Manage all customer conversations from a single platform - Automate routine tasks and workflows - Get real-time AI insights to improve conversations - Ensure 24/7 coverage with inbound AI Voice Agents (outbound support coming soon) Key features: - Calling: Global phone numbers, inbound/outbound calling, smart routing, auto/predictive/power dialers - Messaging: SMS & MMS, workflows, bots, shared WhatsApp inbox, multi-level IVR, shared email inbox - AI tools: Real-time agent assist, AI coaching, sentiment analysis, call scoring, live monitoring, SMS Copilot, inbound AI Voice Agent - Integrations & collaboration: 100+ CRM integrations, collaborative team workspace ### What Do G2 Reviewers Say About JustCall? *AI-generated summary from verified user reviews* **Pros:** - Users commend JustCall for its **ease of use** , simplifying setup and enhancing customer communication efficiency. - Users commend JustCall for its **comprehensive capabilities** and seamless integration that enhance customer communications and sales automation. - Users commend JustCall for its **comprehensive capabilities** , enhancing customer communication, automation, and user experience. - Users value the **seamless call experience** of JustCall, enhancing productivity and simplifying call management and organization. - Users appreciate the **comprehensive calling features** of JustCall, enhancing customer communication and optimizing sales processes. **Cons:** - Users often face **call issues** with JustCall, experiencing missed calls and lag during calls, affecting usability. - Users struggle with **call visibility issues** , as they sometimes hear calls but can't see them in the app. - Users experience **connection issues** with JustCall, with calls not displaying properly and tech support being hard to reach. - Users report **poor call quality** with frequent drops and missed calls, affecting communication reliability on JustCall. - Users experience significant **slow loading** times with JustCall, causing missed call moments and needing app refreshes. #### What Are Recent G2 Reviews of JustCall? **"[Efficient Communication Hub for Global Outreach and CRM Syncing](https://www.g2.com/survey_responses/justcall-review-12696120)"** **Rating:** 4.5/5.0 stars *— Soumyajit B.* [Read full review](https://www.g2.com/survey_responses/justcall-review-12696120) --- **"[Effortless Connectivity and Seamless Setup](https://www.g2.com/survey_responses/justcall-review-9402516)"** **Rating:** 5.0/5.0 stars *— Brittney L.* [Read full review](https://www.g2.com/survey_responses/justcall-review-9402516) --- ### 13. [Pyto](https://www.g2.com/products/pyto/reviews) **Average Rating:** 4.7/5.0 **Total Reviews:** 22 **Product Description:** Pyto is a Voice AI platform built for phone-first B2B sales teams selling to small and medium-sized businesses (SMBs). It transforms every inbound inquiry into a live phone conversation, ensuring high-intent leads are engaged immediately. Using AI-powered voice agents, Pyto qualifies leads based on predefined criteria, handles common questions and objections, and automatically schedules meetings directly on sales reps’ calendars. Designed for mid-size to enterprise GTM teams running high-volume SMB sales motions, Pyto helps generate inbound and outbound pipeline without increasing SDR headcount. The platform integrates seamlessly into existing sales workflows while maintaining full control over qualification, routing, and messaging. Built for Conversion, Not Just Call Handling Pyto runs on a custom, outbound-first voice infrastructure built specifically for conversion, not just call automation. Its proprietary stack is optimized for large-scale phone campaigns, ensuring strong deliverability, high call quality, intelligent routing, and structured qualification at scale. Teams use Pyto to power both instant inbound follow-up and structured outbound SDR campaigns targeting SMBs. Dedicated Conversion Engineering Every customer is supported by a dedicated Conversion Engineering team that continuously tests and optimizes scripts, targeting, objection handling, and routing logic to improve performance over time. Pyto doesn’t just automate conversations, it systematically increases conversion across the lead-to-meeting funnel. Revenue Impact Teams using Pyto have: - Generated significant additional pipeline from inbound intent - Increased lead-to-SQL conversion rates - Booked more qualified meetings without adding SDR headcount - Reduced speed-to-lead from hours to seconds By combining instant engagement with structured qualification, Pyto ensures cleaner handoffs to sales reps and reduces lost opportunities. Key Capabilities - Instant callbacks for demo requests, contact forms, missed calls, and other inbound sources - AI-powered qualification and seamless AI-to-human handoff - Automatic calendar scheduling - Analytics on buyer intent, objections, and outcomes to refine messaging and prioritization As lead volume grows or outbound campaigns scale, Pyto adapts without added operational complexity, providing a predictable, phone-driven pipeline engine for modern SMB sales teams. ### What Do G2 Reviewers Say About Pyto? *AI-generated summary from verified user reviews* **Pros:** - Users highlight the **effective lead generation** of Pyto, enhancing conversions and maintaining sales momentum effortlessly. - Users appreciate the **natural voice quality** of Pyto's AI, enhancing conversations and boosting inbound conversion rates effectively. - Users appreciate the **automation capabilities** of Pyto, enhancing lead engagement and boosting conversion rates effortlessly. - Users value the **time efficiency** of Pyto, allowing focus on high-value interactions rather than repetitive tasks. - Users find Pyto to be **easy to use** , enabling effective conversations without requiring extensive technical knowledge. **Cons:** - Users find the **complex setup** necessary for optimal performance to be somewhat daunting but manageable with support. - Users find the **difficult setup** process manageable with support, yet it requires significant initial effort for optimal results. - Users experience a challenging **learning curve** with Pyto, needing effort to customize AI effectively despite team support. - Users note that Pyto's **robotic nature** and the need for fine-tuning can detract from its usability. - Users find Pyto's **difficult usage** frustrating, noting it feels robotic and takes time to adjust properly. #### What Are Recent G2 Reviews of Pyto? **"[Pyto Supercharges Lead Qualification with Stellar Support](https://www.g2.com/survey_responses/pyto-review-12100315)"** **Rating:** 5.0/5.0 stars *— Regina S.* [Read full review](https://www.g2.com/survey_responses/pyto-review-12100315) --- **"[Strong Impact on Inbound Speed and Pipeline Quality](https://www.g2.com/survey_responses/pyto-review-12372680)"** **Rating:** 4.5/5.0 stars *— Geoffroy d.* [Read full review](https://www.g2.com/survey_responses/pyto-review-12372680) --- ### 14. [Slang AI](https://www.g2.com/products/slang-ai/reviews) **Average Rating:** 4.4/5.0 **Total Reviews:** 44 **Product Description:** Slang.ai is an automated phone answering platform that enables restaurants to manage reservations, answer questions, and create a best-in-class experience that mimics top employees. Calling a business shouldn’t feel like a chore. And for businesses, missed calls lead to missed revenue. Our mission is to transform the experience of calling a business into one that's personalized, efficient, and delightful. That’s why we started Slang.ai. We use AI technology to make transacting over voice so enjoyable that it’s more human than human. By 2030, we will save businesses and consumers one billion minutes of precious time while transforming branded voice experiences into the preferred mode of communication. ### What Do G2 Reviewers Say About Slang AI? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **time-saving efficiency** of Slang AI, enhancing communication and simplifying workflow across various tasks. - Users appreciate the **ease of use** of Slang AI, enhancing workflow efficiency and simplifying communication across various tasks. - Users find the **easy setup** of Slang AI to be quick and efficient, enhancing their overall experience. - Users value the **efficiency** of Slang AI, enjoying time savings and seamless operations in their content and customer communications. - Users value the **automated call handling** of Slang.ai, significantly reducing repetitive inquiries and enhancing operational efficiency. **Cons:** - Users note the **AI limitations** in handling complex queries, requiring manual intervention and better tracking of context. - Users feel limited by the **lack of customization** in Slang AI, impacting their experience in unique restaurant workflows. - Users find the **understanding unclear** , leading to misinterpretations and challenges with complex requests in Slang AI. - Users report a significant **learning curve** with Slang AI, making initial setup and customization challenging for beginners. - Users find **limited language support** in Slang.ai, which hampers its ability to cater to diverse user needs. #### What Are Recent G2 Reviews of Slang AI? **"[Effortless, Human-Like Automation That Elevates Customer Support](https://www.g2.com/survey_responses/slang-ai-review-11972620)"** **Rating:** 5.0/5.0 stars *— Rekha S.* [Read full review](https://www.g2.com/survey_responses/slang-ai-review-11972620) --- **"[Natural Conversations and Powerful Automation with Slang AI](https://www.g2.com/survey_responses/slang-ai-review-11993074)"** **Rating:** 5.0/5.0 stars *— Ritika H.* [Read full review](https://www.g2.com/survey_responses/slang-ai-review-11993074) --- ### 15. [Ringg AI](https://www.g2.com/products/ringg-ai/reviews) **Average Rating:** 4.8/5.0 **Total Reviews:** 22 **Product Description:** Ringg AI is a multilingual Voice AI Platform for businesses that handle high-volume phone calls. It helps automate inbound/outbound conversations—qualifying leads, booking appointments, confirming orders, & answering common questions—without adding headcount. Deploy our human-like AI voice agent that hands off to a human with full context when needed, integrates with your stack, & logs call outcomes for easy optimization. Use Ringg as your 24/7 AI voice assistant to scale customer conversations. ### What Do G2 Reviewers Say About Ringg AI? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **easy setup process** with Ringg AI, appreciating personal guidance and quick onboarding. - Users commend the **ultra-efficient automation** of Ringg AI, successfully managing hundreds of calls daily with minimal human input. - Users highlight the **exceptional customer support** of Ringg AI, praising the responsive and proactive assistance provided. - Users appreciate the **enhanced customer engagement** capabilities of Ringg AI, transforming feedback collection and sales interactions effectively. - Users value the **human-like call experience** of Ringg AI, enhancing engagement and improving lead generation efficiency. **Cons:** - Users note the **limited language support** , particularly for regional languages, hindering a fuller experience with Ringg AI. - Users note **inaccuracy in language support** for languages like Malayalam, hoping for improvements in future updates. - Users find the **limited customization** options necessitate ongoing collaboration with Ringg's tech team for scalability. - Users find **limited features** in Ringg AI, particularly struggling with agent flows that require external tools. - Users find a **poor understanding** of responses due to lack of debugging transparency, complicating issue resolution. #### What Are Recent G2 Reviews of Ringg AI? **"[Effortless Customer Calls, Slightly Pricey but Worth It](https://www.g2.com/survey_responses/ringg-ai-review-12523787)"** **Rating:** 5.0/5.0 stars *— Vasanta M.* [Read full review](https://www.g2.com/survey_responses/ringg-ai-review-12523787) --- **"[Human-Like AI Voice, Needs Memory Function](https://www.g2.com/survey_responses/ringg-ai-review-12770284)"** **Rating:** 4.5/5.0 stars *— Vignesh N.* [Read full review](https://www.g2.com/survey_responses/ringg-ai-review-12770284) --- ### 16. [Thoughtly](https://www.g2.com/products/thoughtly/reviews) **Average Rating:** 4.6/5.0 **Total Reviews:** 41 **Product Description:** Thoughtly is an AI go-to-market (GTM) platform that helps businesses activate and convert their warm pipeline through voice-first automation. The platform deploys natural, human-sounding AI voice agents that engage prospects in real conversations—answering and placing calls, qualifying leads, scheduling meetings, and seamlessly transferring to live team members when needed. By integrating with popular CRMs and marketing tools such as Salesforce, HubSpot, and Calendly, Thoughtly accelerates speed-to-lead, improves conversion rates, and reduces customer acquisition costs. Unlike traditional dialers or static drip campaigns, Thoughtly’s AI agents provide fully conversational outreach. They combine the scalability of automation with the effectiveness of live representatives, ensuring that every lead is followed up instantly and no opportunity is missed. This makes Thoughtly a powerful solution for industries where timely engagement is critical, including education, healthcare, insurance, financial services, consumer legal, and automotive. Companies in these sectors use Thoughtly to manage high lead volumes, re-engage pipeline, and deliver 24/7 coverage without increasing headcount. Thoughtly is designed for enterprise-grade reliability and compliance. The platform is SOC 2 Type II and HIPAA certified, making it suitable for organizations that handle sensitive data and require robust security. It is built to scale from 10,000 leads per month to hundreds of thousands, with seamless integrations, high uptime, and dependable performance across diverse workflows. Key features include human-like voice interactions that sound natural and engaging, automation of repetitive tasks like lead qualification and scheduling, and intelligent handoff to live agents. By combining these capabilities, Thoughtly enables businesses to streamline sales operations, reduce costs, and improve customer experiences. In today’s competitive marketplace, Thoughtly helps businesses convert more leads, close more deals, and maximize revenue opportunities—powered by AI voice agents that sound human, work tirelessly, and never miss a call. ### What Do G2 Reviewers Say About Thoughtly? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Thoughtly, benefiting from its user-friendly interface and seamless integration options. - Users appreciate the **efficiency improvement** of Thoughtly, saving time and streamlining workflows effortlessly across various industries. - Users enjoy the **ease of AI integration** with Thoughtly, praising its intuitive interface and scalability for various needs. - Users praise Thoughtly's **excellent customer support** , making it easier to navigate and utilize their services effectively. - Users admire the **clean and intuitive interface** of Thoughtly, enhancing navigation and usability for everyone. **Cons:** - Users find the **learning curve steep** , making it challenging for those without a tech background to use Thoughtly effectively. - Users find the **complexity of automations** in Thoughtly challenging, especially without a technical background. - Users feel the product lacks **important features** , such as more voice variants and better report export options. - Users find **difficult learning** due to a lack of intuitiveness in setting up advanced workflows and automations. - Users find the **difficult setup** process for Thoughtly to be time-consuming and confusing, especially for non-technical users. #### What Are Recent G2 Reviews of Thoughtly? **"[Versatile AI Calling with Excellent Support](https://www.g2.com/survey_responses/thoughtly-review-12193326)"** **Rating:** 4.5/5.0 stars *— Ananthu S.* [Read full review](https://www.g2.com/survey_responses/thoughtly-review-12193326) --- **"[Cutting-edge and Easy to use!](https://www.g2.com/survey_responses/thoughtly-review-10658121)"** **Rating:** 5.0/5.0 stars *— Shade O.* [Read full review](https://www.g2.com/survey_responses/thoughtly-review-10658121) --- ### 17. [800.com](https://www.g2.com/products/800-com/reviews) **Average Rating:** 4.7/5.0 **Total Reviews:** 930 **Product Description:** Know Which Marketing Efforts Are Actually Driving Calls and Customers. 800.com helps small businesses and agencies grow smarter by turning everyday phone calls into actionable insights. With a professional phone number, intuitive call routing, and built-in call tracking, you can stop guessing where your leads are coming from and start focusing on what works. Even if you're new to call tracking, 800.com makes it easy to assign unique phone numbers to your campaigns (website, ads, social, print), track results in real time, and route calls to the right person or team - all from one simple dashboard. For agencies and advanced users, 800.com supports powerful tools like: 📶Dynamic Number Insertion (DNI) to track exact sources of inbound calls ✅Integrations with GA4, Google Ads, Meta, and Microsoft Ads 💻Client-level account management with white-labeled dashboards Built for SMBs but scalable for agencies, 800.com also includes: 📞 Call forwarding, voicemail, and customizable IVR 🔁 Call recording and transcription with playback for training or QA 👱Enhanced caller ID, complete with name, email and address 📈 In-depth call analytics and reporting 💬 SMS campaigns for direct customer engagement 📲Mobile app so your business line goes everywhere you go For agencies managing multiple clients, 800.com provides agency-level capabilities, including client management features and white-labeled dashboards. This functionality allows agencies to efficiently oversee various accounts while maintaining a consistent brand experience for their clients. With the upcoming advanced AI features, such as sentiment analysis, 800.com is poised to deliver even greater insights into customer interactions, making it a powerful tool for businesses aiming to elevate their marketing strategies and customer service. Looking for advanced call forwarding and routing with custom greetings and an auto-attendant? We have that too! Whether you're just starting out or scaling fast, 800.com helps you look more professional, stay responsive, and make better marketing decisions - without the complexity of traditional phone systems. ### What Do G2 Reviewers Say About 800.com? *AI-generated summary from verified user reviews* **Pros:** - Users enjoy the **easy-to-use interface** of 800.com, making setup and management of phone numbers seamless. - Users praise the **easy setup** of 800.com, noting its straightforward and user-friendly installation process. - Users laud the **exceptional customer support** of 800.com, ensuring a seamless experience for business communications. - Users value the **seamless number management** of 800.com, enhancing convenience and lowering costs effectively. - Users appreciate the **easy setup and reliable functionality** of 800.com, enhancing their overall satisfaction with the service. **Cons:** - Users find the **pricing and charges for text messaging to be problematic** , affecting their overall satisfaction. - Users find the **learning curve steep** with 800.com, leading to initial challenges in setup and navigation. - Users feel that 800.com has **limited features** on the app compared to the website, impacting overall usability. - Users find **number management frustrating** , facing challenges in obtaining usable vanity numbers and inconsistent caller experiences. - Users experience **call connectivity issues** including delays and glitches, impacting the reliability of the service. #### What Are Recent G2 Reviews of 800.com? **"[800.com’s Stellar Support and Seamless Online-to-Phone Messaging](https://www.g2.com/survey_responses/800-com-review-12775183)"** **Rating:** 5.0/5.0 stars *— Jeannita T.* [Read full review](https://www.g2.com/survey_responses/800-com-review-12775183) --- **"[Exceptional Service and Branding with Ease](https://www.g2.com/survey_responses/800-com-review-12167362)"** **Rating:** 5.0/5.0 stars *— Tranquility Cottage & More Getaways LLC .* [Read full review](https://www.g2.com/survey_responses/800-com-review-12167362) --- #### What Are G2 Users Discussing About 800.com? - [What is 800.com used for?](https://www.g2.com/discussions/what-is-800-com-used-for) - 1 comment ### 18. [TalkerIQ](https://www.g2.com/products/talkeriq/reviews) **Average Rating:** 4.7/5.0 **Total Reviews:** 18 **Product Description:** TalkerIQ is an AI-powered communication platform designed to help businesses automate phone calls and SMS conversations using intelligent voice and messaging agents. The platform enables teams to manage inbound and outbound customer interactions twenty four seven without relying on traditional IVR systems or large call center teams. With TalkerIQ, businesses can create AI voice agents that answer incoming calls, place outbound calls, qualify leads, schedule appointments, handle common customer support questions, and send follow up SMS messages. These agents are built to deliver natural sounding, real time conversations that feel human rather than scripted or menu based. TalkerIQ also offers workflow automation that connects conversations to business actions. Based on call or message outcomes, teams can route calls to human agents, send automated SMS responses, update CRM records, trigger webhooks, or notify internal teams. This ensures every conversation leads to a clear and measurable next step. The platform includes call and messaging analytics that provide visibility into conversation volume, outcomes, response times, and performance trends. These insights help teams optimize customer engagement and improve operational efficiency over time. TalkerIQ integrates with existing communication tools and business systems, making it easy to deploy without complex infrastructure changes. It is used across industries such as sales, customer support, healthcare, real estate, and collections. By automating routine conversations and follow ups, TalkerIQ helps businesses respond faster, reduce operational costs, improve customer experience, and ensure no inbound call or message is missed. Teams gain scalable automation while maintaining control, visibility, and compliance across channels. #### What Are Recent G2 Reviews of TalkerIQ? **"[Excellent product](https://www.g2.com/survey_responses/talkeriq-review-12685248)"** **Rating:** 5.0/5.0 stars *— Anshul P.* [Read full review](https://www.g2.com/survey_responses/talkeriq-review-12685248) --- **"[TalkerIQ Streamlines Release Updates, Issue Tracking, and Stakeholder Communication](https://www.g2.com/survey_responses/talkeriq-review-12685338)"** **Rating:** 4.5/5.0 stars *— Verified User in Computer Software* [Read full review](https://www.g2.com/survey_responses/talkeriq-review-12685338) --- ### 19. [FPT.AI](https://www.g2.com/products/fpt-ai/reviews) **Average Rating:** 4.6/5.0 **Total Reviews:** 40 **Product Description:** FPT.AI is a comprehensive AI platform for business, aiming to elevate customer experience, increase productivity, improve employee experience, and optimize operating expenses. Established in 2017, FPT.AI offers a comprehensive AI platform with 05 inclusive solutions: Conversational AI, AI Contact Center Enhancement, Digital Customer Onboarding, Intelligent Document Processing, and AI Mentor. Currently, FPT.AI has empowered over 1000 enterprises in 15 countries to increase 67% productivity and save 40% operating costs, along with 10220 virtual assistants that are automating 200M+ interactions per month, serving more than 20 million end-users. ### What Do G2 Reviewers Say About FPT.AI? *AI-generated summary from verified user reviews* **Pros:** - Users find FPT.AI's **ease of use** exceptional, benefiting from its intuitive interface and seamless integration. - Users value the **easy integrations** of FPT.AI, enhancing workflows and enabling seamless connections with existing processes. - Users appreciate the **comprehensive services** of FPT.AI, effectively consolidating various AI tools into one platform. - Users value the **high accuracy** of FPT.AI, enhancing the effectiveness of their AI-driven communication tools. - Users love the **flexible multi-channel deployment** of FPT.AI, enhancing customer support and access across platforms. **Cons:** - Users express concerns about **limited language support** and customization difficulties, impacting their overall experience with FPT.AI. - Users find the **customization process complex** , often leading to frustration and inefficient use of the platform. - Users note that **cost limitations** hinder access to features for small businesses, complicating implementation and customization. - Users find **difficult installation** a barrier for beginners, leading to a time-consuming setup experience. - Users report **documentation issues** , particularly with newer features, leading to delays in implementation and user experience complications. #### What Are Recent G2 Reviews of FPT.AI? **"[Effective AI Solutions with Professional Support for Scalable Customer Service](https://www.g2.com/survey_responses/fpt-ai-review-12305906)"** **Rating:** 5.0/5.0 stars *— Trieu V.* [Read full review](https://www.g2.com/survey_responses/fpt-ai-review-12305906) --- **"[Exceptionally Efficient OCR That Streamlines Invoice and Contract Data Extraction](https://www.g2.com/survey_responses/fpt-ai-review-12667526)"** **Rating:** 4.0/5.0 stars *— Verified User in Telecommunications* [Read full review](https://www.g2.com/survey_responses/fpt-ai-review-12667526) --- ### 20. [Bland AI](https://www.g2.com/products/bland-ai/reviews) **Average Rating:** 5.0/5.0 **Total Reviews:** 9 **Product Description:** Bland AI is an enterprise voice AI platform built for complex, high-stakes phone calls in regulated industries including Healthcare, Financial Services, and Insurance. Bland automates millions of inbound calls per year for 250+ enterprises including Signant Health, Innovacer, Samsara, First Financial Bank, Mutual of Omaha, and Kin Insurance. Core Use Cases Healthcare: Patient scheduling and appointment reminders, remote patient monitoring outreach, prior authorizations, and prescription refills. Financial Services: Customer service inquiries, lead qualification, and debt collection. Insurance: Speed-to-lead follow-up, claims inquiries, and policy renewals. Why Regulated Industries Choose Bland Most voice AI tools are built on top of proprietary model providers — which means when they go down, you go down. When they change their pricing, yours changes too. Bland owns its infrastructure end-to-end. Fully self-hosted and deployable on-premise or within a VPC, Bland gives compliance, security, and IT teams complete control over where data lives and how it's processed with none of the third-party dependencies that create risk in regulated environments. Bland also provides deep observability into every agent interaction, including call transcripts and monitoring tools that let legal and compliance teams audit, improve, and govern AI behavior at scale. Get a live phone agent in production in 30 days. Our world-class Forward Deployed Engineers work alongside your team to ensure a fast deployment without compromising on quality and compliance. Bland is for the calls you can't afford to get wrong. ### What Do G2 Reviewers Say About Bland AI? *AI-generated summary from verified user reviews* **Pros:** - Users highlight the **ease of use** of Bland AI, making setup and integration a seamless experience. - Users value Bland AI for its **powerful and user-friendly platform** , enabling complex and engaging AI voice interactions effortlessly. - Users highlight the **powerful and easy-to-use platform** of Bland AI for creating complex voice agents with minimal errors. - Users commend the **powerful and user-friendly AI** of Bland AI, enhancing engagement and satisfaction over human interactions. - Users value the **easy integrations** of Bland AI, praising its user-friendly API documentation and webhook functionality. **Cons:** - Users find the platform **somewhat complex** , though support resources have improved usability significantly over time. - Users find the platform **somewhat complex** , though improvements and training resources help ease the learning curve. - Users find the setup of Bland AI to be **somewhat complex** , but appreciate the training resources available for assistance. - Users find the **platform's complexity** to be challenging, although support and resources have improved the experience. - Users find the learning curve **difficult** , though support and resources have made improvements over time. #### What Are Recent G2 Reviews of Bland AI? **"[From Zero to Voice Escalation in Hours with Bland AI](https://www.g2.com/survey_responses/bland-ai-review-12708180)"** **Rating:** 4.0/5.0 stars *— Usman J.* [Read full review](https://www.g2.com/survey_responses/bland-ai-review-12708180) --- **"[Bland AI: Flexible API, Exceptional Speed](https://www.g2.com/survey_responses/bland-ai-review-12678518)"** **Rating:** 5.0/5.0 stars *— Cameron O.* [Read full review](https://www.g2.com/survey_responses/bland-ai-review-12678518) --- ### 21. [AgentVoice](https://www.g2.com/products/agentvoice/reviews) **Average Rating:** 4.9/5.0 **Total Reviews:** 9 **Product Description:** AgentVoice is an AI voice call automation platform that enables businesses to deploy AI-powered voice agents for customer calls, schedule automation, lead qualification, CRM updates, and post-call actions. AgentVoice eliminates missed calls and manual follow-ups by allowing users to create and configure action-taking voice agents without writing code. Unlike traditional voice bots that handle conversations but require developer support to take real-world action, AgentVoice integrates deeply with business systems to drive outcomes during live calls. Users can configure agent behavior through an intuitive dashboard, define call flows, upload knowledge bases, and connect their CRM, calendar, or internal tools using native integrations or the platform's full API. AgentVoice supports both inbound and outbound calling and is built for fast deployment, ongoing iteration, and high call volumes. Key features include: No-code voice agent builder — Set objectives, train agents, and configure flows without engineering resources. Integrated actions engine — Automate scheduling, CRM updates, SMS follow-ups, and more during live calls. Knowledge-aware agents — Upload scripts, docs, and links to inform responses in real time. Call intelligence tools — Access transcripts, sentiment analysis, and post-call workflows from every conversation. Flexible integrations — Works with tools like HubSpot, Salesforce, Twilio, Zapier, Make, and custom APIs. AgentVoice is used by teams who want to scale voice communication without scaling headcount. Whether you're replacing a phone tree or automating a full customer journey, AgentVoice gives you control over every step of the voice experience. ### What Do G2 Reviewers Say About AgentVoice? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **exceptional call management** of AgentVoice, noting its accuracy, scalability, and outstanding call quality. - Users commend the **ease of use** of AgentVoice, highlighting seamless onboarding and user-friendly functionalities. - Users appreciate the **efficiency** of AgentVoice, streamlining processes and improving call handling without complex integration. - Users praise the **customer engagement** of AgentVoice, noting its superior accuracy and ability to maintain caller interest. - Users find the **affordable pricing** of AgentVoice offers exceptional value compared to other platforms, enhancing agent interactions. **Cons:** - Users feel that the **poor interface design** of AgentVoice detracts from its otherwise valuable features. #### What Are Recent G2 Reviews of AgentVoice? **"[Unmatched Voice Quality and Seamless Integration](https://www.g2.com/survey_responses/agentvoice-review-11995248)"** **Rating:** 5.0/5.0 stars *— Rachel M.* [Read full review](https://www.g2.com/survey_responses/agentvoice-review-11995248) --- **"[Feels like someone we hired. It's that good.](https://www.g2.com/survey_responses/agentvoice-review-11456615)"** **Rating:** 5.0/5.0 stars *— Derek K.* [Read full review](https://www.g2.com/survey_responses/agentvoice-review-11456615) --- ### 22. [Aircall](https://www.g2.com/products/aircall/reviews) **Average Rating:** 4.4/5.0 **Total Reviews:** 1,552 **Product Description:** Connect, Empower, and Grow with Aircall. We're not just a business phone system; we're an AI-powered platform for customer conversations. Aircall seamlessly integrates voice, SMS, WhatsApp, and social media channels into a single platform, with bi-directional syncing across 250+ essential business apps. Imagine your CRM and Helpdesk data flowing effortlessly into every customer interaction, empowering your team to deliver smarter, more personalized experiences. Trusted by over 22,000 businesses globally, Aircall's AI-powered platform supercharges sales and support. We automate the busywork—optimizing call routing, automating repetitive tasks—while simultaneously delivering actionable insights from across every customer interaction. As a result, your teams are free to focus on what truly matters: building and maintaining customer relationships. Aircall is where your tech stack unites and your teams excel. We transform customer interactions into strategic opportunities, fueling growth and turning conversations into satisfied customers. With Aircall, every connection counts. ### What Do G2 Reviewers Say About Aircall? *AI-generated summary from verified user reviews* **Pros:** - Users find **Aircall easy to use** , with its intuitive design and seamless integration enhancing their communication workflows. - Users love the **easy integration** with CRM tools, enhancing communication and streamlining operations across platforms. - Users value the **seamless integrations** and **user-friendly features** of Aircall that enhance communication and efficiency. - Users value the **automatic call recordings** in Aircall, enhancing record-keeping and streamlining communication with clients. - Users highly value the **reliability** of Aircall, praising its consistent call quality and seamless integrations. **Cons:** - Users report **connection issues** with Aircall, including installation difficulties and rare application freezes affecting call quality. - Users frequently experience **call quality issues** and connectivity problems, leading to frustration with the Aircall service. - Users are frustrated by the **missing features** in Aircall, including tracking talk time and SMS integration. - Users experience **dialer issues** with Aircall, particularly missing features like a traditional phone directory. - Users report **slow loading** times leading to dropped calls and delays, negatively impacting their overall experience. #### What Are Recent G2 Reviews of Aircall? **"[Aircall: User-Friendly, Reliable Call Center Platform That Scales with Powerful Analytics](https://www.g2.com/survey_responses/aircall-review-12657223)"** **Rating:** 5.0/5.0 stars *— Verified User in Health, Wellness and Fitness* [Read full review](https://www.g2.com/survey_responses/aircall-review-12657223) --- **"[Easy Integrations with APIs and Webhooks for Powerful Call Data Analytics](https://www.g2.com/survey_responses/aircall-review-12782101)"** **Rating:** 5.0/5.0 stars *— SAURABH B.* [Read full review](https://www.g2.com/survey_responses/aircall-review-12782101) --- #### What Are G2 Users Discussing About Aircall? - [What pricing and support strategies are you using as your Aircall team grows?](https://www.g2.com/discussions/what-pricing-and-support-strategies-are-you-using-as-your-aircall-team-grows) - 1 comment, 1 upvote - [How are you dealing with reporting that feels too shallow or rigid for real-world team tracking?](https://www.g2.com/discussions/how-are-you-dealing-with-reporting-that-feels-too-shallow-or-rigid-for-real-world-team-tracking) - 1 comment, 1 upvote - [Is anyone else struggling with the new workspace and having to juggle multiple Aircall apps?](https://www.g2.com/discussions/is-anyone-else-struggling-with-the-new-workspace-and-having-to-juggle-multiple-aircall-apps) - 1 comment, 1 upvote ### 23. [LivePerson](https://www.g2.com/products/liveperson/reviews) **Average Rating:** 4.3/5.0 **Total Reviews:** 185 **Product Description:** LivePerson is the enterprise leader in digital customer conversations. Our digital customer conversation platform is trusted by the world’s biggest brands to accelerate their contact center transformation, orchestrate conversations across all channels, departments and systems, supercharge agent productivity, and deliver more personalized, AI-empowered customer experiences. Our platform is built for large, highly-regulated, consumer-facing enterprises. Hundreds of the world’s leading brands — including HSBC, Burberry, Chipotle, and Virgin Media — use our Conversational Cloud® platform to engage with millions of consumers safely and responsibly. We power a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of generative AI and large language models(LLM) for better business outcomes. With LivePerson’s solutions, you can understand what customers want, connect to the right channels, assist your agents, and embrace AI-powered automation — all in service of your business and customers. Here are some of the business outcomes brands are seeing with LivePerson: - 2x uptick in employee efficiency - 10X conversions vs. traditional digital - 20% boost in customer satisfaction - 90% automation containment rates - 50% decrease in agent attrition rates With LivePerson, you have the world’s largest dataset at your fingertips. The Conversational Cloud platform powers nearly 1 billion conversational interactions each month, making our AI more accurate than any competitor and used by every major industry across the world. We help you turn your customers’ words into actionable data — and dollar signs for your business. ### What Do G2 Reviewers Say About LivePerson? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **solid AI support** of LivePerson, enhancing customer engagement across various communication channels. - Users praise the **ease of use** of LivePerson, enabling quick setup and efficient handling of customer interactions. - Users value the **solid AI support** from LivePerson, enhancing customer engagement and enabling robust interactions seamlessly. - Users appreciate the **efficient AI integration** of LivePerson, enhancing customer support and engagement seamlessly. - Users value LivePerson for its **enhanced operational efficiency** that significantly improves customer engagement and support processes. **Cons:** - Users find the **complex learning curve** of LivePerson challenging initially, though support resources assist in overcoming it. - Users face significant **complexity in setup and navigation** with LivePerson, hindering ease of use and onboarding. - Users find the **steep learning curve** of LivePerson challenging, especially for new developers during onboarding. - Users find LivePerson to be **expensive** , as escalating prices and resource requirements strain budgets and usability. - Users note the **missing features** in LivePerson, expressing a need for improvements like alerts and better support. #### What Are Recent G2 Reviews of LivePerson? **"[Industry-Leading AI and True Omnichannel Messaging in One Powerful Platform](https://www.g2.com/survey_responses/liveperson-review-12211374)"** **Rating:** 4.0/5.0 stars *— Nataporn C.* [Read full review](https://www.g2.com/survey_responses/liveperson-review-12211374) --- **"[LivePerson: 24/7 AI Automation for Fast, Secure Omnichannel Customer Engagement](https://www.g2.com/survey_responses/liveperson-review-12275314)"** **Rating:** 4.5/5.0 stars *— Felice C.* [Read full review](https://www.g2.com/survey_responses/liveperson-review-12275314) --- ### 24. [Talkdesk](https://www.g2.com/products/talkdesk/reviews) **Average Rating:** 4.4/5.0 **Total Reviews:** 2,424 **Product Description:** Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces fragmented, human-coordinated workflows with autonomous, multi-agent AI orchestration that delivers intelligent, scalable, and outcome-focused service across the entire CX lifecycle. Learn more at: https://www.talkdesk.com/use-cases/ At the core of CXA is the Talkdesk Data Cloud, which turns transcripts, call recordings, case notes, and customer records from across CRMs and systems of record into real-time, actionable knowledge. This enables AI agents to operate with full context, collaborating seamlessly to resolve complex customer problems with speed, precision, and adaptability. Talkdesk CXA supports both cross-industry workflows and industry-specialized use cases in sectors like healthcare, financial services, retail, utilities, travel, and government. With prebuilt AI agents, a virtuous automation cycle (Discover, Build, Orchestrate, Measure), and rapid time-to-value, Talkdesk helps enterprises modernize customer experience without the need for a full rip-and-replace. Trusted by global brands and recognized for continuous innovation, Talkdesk empowers organizations to grow revenue, reduce costs, and transform service delivery through coordinated, AI-driven automation. Companies that love their customers use Talkdesk. Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them. ### What Do G2 Reviewers Say About Talkdesk? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Talkdesk, praising its intuitive design and quick access to call history. - Users appreciate the **efficiency** of Talkdesk, enabling improved operations and exceptional customer service experiences. - Users appreciate the **user-friendly setup and comprehensive analytics** in Talkdesk, enhancing customer service and agent performance. - Users appreciate Talkdesk's **easy CRM integration** , which simplifies workflows and enhances team support efficiency. - Users appreciate the **seamless CRM integration** of Talkdesk, enhancing support and efficiency for customer teams. **Cons:** - Users report **call issues** with Talkdesk, including trouble with transfers, audio quality, and missed calls going to voicemail. - Users experience occasional **technical issues** like slowdowns and integration problems with Salesforce, impacting efficiency. - Users note several **missing features** in Talkdesk, leading to difficulties in customization and stability issues. - Users report **connection issues** with Talkdesk, experiencing unreliable call quality and frequent disruptions during transfers. - Users report **poor connectivity** issues with Talkdesk, experiencing call disconnects and missed calls unexpectedly. #### What Are Recent G2 Reviews of Talkdesk? **"[Talkdesk Makes Handling Customer Chats and SMS so Much Smoother for Our Support Team](https://www.g2.com/survey_responses/talkdesk-review-12573808)"** **Rating:** 4.5/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/talkdesk-review-12573808) --- **"[Built a whole healthcare call flow in it - took time but it actually works](https://www.g2.com/survey_responses/talkdesk-review-12800159)"** **Rating:** 4.5/5.0 stars *— Anurag S.* [Read full review](https://www.g2.com/survey_responses/talkdesk-review-12800159) --- #### What Are G2 Users Discussing About Talkdesk? - [How is Talkdesk transforming customer service operations with its innovative call center solutions?](https://www.g2.com/discussions/how-is-talkdesk-transforming-customer-service-operations-with-its-innovative-call-center-solutions) - 3 comments - [What is Talkdesk used for?](https://www.g2.com/discussions/what-is-talkdesk-used-for) - 2 comments ### 25. [Wiro](https://www.g2.com/products/wiro/reviews) **Average Rating:** 4.9/5.0 **Total Reviews:** 26 **Product Description:** Wiro is a unified AI API and generative AI infrastructure platform designed to help organizations build, deploy, and scale AI-powered applications through a single integration. The platform enables developers to access large language models (LLMs), AI image generation models, text-to-video and image-to-video models, speech-to-text systems, and real-time conversational AI through one standardized API. Wiro is particularly suited for teams building AI video generator apps, AI image generation tools, AI chatbots, voice assistant platforms, and other generative AI SaaS products. Instead of integrating multiple providers separately, developers can use Wiro as a centralized AI integration layer that abstracts GPU infrastructure, model hosting, and vendor management. Beyond simple API aggregation, Wiro supports model operationalization, including fine-tuning workflows (such as LoRA and DreamBooth), reusable AI pipelines, and RAG (retrieval-augmented generation) architectures. Teams can train custom models, deploy fine-tuned versions, and orchestrate multi-model workflows within the same application pipeline. This makes Wiro suitable for production AI deployment, multi-model orchestration, and scalable AI integration in real-world applications. The platform hosts and optimizes open-source foundation models on dedicated GPU infrastructure while also providing unified access to commercial AI providers such as OpenAI and Google. Its centralized architecture supports intelligent routing, workload scheduling, monitoring, and high-throughput API traffic management. Wiro operates on a transparent, usage-based pricing model where customers are billed per API request based on compute and token usage. This approach allows startups, SaaS companies, and enterprise teams to scale AI workloads without long-term infrastructure commitments. By combining unified AI APIs, model fine-tuning, workflow orchestration, and multi-provider integration, Wiro functions as an AI infrastructure layer and OpenAI alternative API for teams building AI video apps, AI image generation platforms, conversational AI systems, and production-ready generative AI solutions. #### What Are Recent G2 Reviews of Wiro? **"[Flexible APIs That Let You Build Anything](https://www.g2.com/survey_responses/wiro-review-12703223)"** **Rating:** 5.0/5.0 stars *— Metehan K.* [Read full review](https://www.g2.com/survey_responses/wiro-review-12703223) --- **"[Professional & Focused](https://www.g2.com/survey_responses/wiro-review-12631532)"** **Rating:** 4.5/5.0 stars *— Yavuz C.* [Read full review](https://www.g2.com/survey_responses/wiro-review-12631532) --- ## What Is AI Voice Assistants? [Artificial Intelligence Software](https://www.g2.com/categories/artificial-intelligence) ## What Software Categories Are Similar to AI Voice Assistants? - [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service) - [Contact Center Software](https://www.g2.com/categories/contact-center) - [Chatbots Software](https://www.g2.com/categories/chatbots) - [Conversational Support Software](https://www.g2.com/categories/conversational-support) - [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations) - [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation) - [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) --- ## How Do You Choose the Right AI Voice Assistants? ### What You Should Know About AI Voice Assistants ### **AI Voice Assistants software buying insights at a glance** [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants?utm_source=chatgpt.com) help businesses answer, manage, and route voice conversations at scale by combining speech-to-text, language understanding, dialogue management, and natural-sounding voice output. These ai voice agent platforms allow teams to answer calls, handle routine requests, qualify leads, schedule appointments, troubleshoot common issues, and transfer callers to the right human when needed. ([Source 1](https://www.g2.com/categories/ai-voice-assistants)) In practice, AI voice assistants help companies move from rigid phone trees and basic bots to more natural, conversational customer experiences. As customer expectations for speed and availability continue to rise, AI voice agents are becoming an essential part of the sales and support experience. Many teams now view them less as a nice add-on and more as an always-on front door for handling inbound demand. Businesses often adopt AI-powered voice assistants and AI voice agents to improve coverage, reduce missed calls, and scale operations without hiring ahead of demand. Buyers usually evaluate AI voice assistants based on how well they handle real conversations, not just polished demos. The biggest pattern I see is that teams comparing AI voice assistant software want tools that can manage call volume reliably, respond with low latency, and hand off cleanly when a human needs to step in. Across the category, satisfaction trends are strong, with an **average star rating of 4.62/5 and an average likelihood to recommend of 9.23/10**. Price perception is also generally positive, with a median score of 5/7, suggesting buyers see value when usage is predictable and implementation is done well. If you are comparing AI voice assistant platforms, the best fit is usually the one that performs consistently in live call environments, not just the one with the most impressive demo. Pricing typically follows a usage-based model, with most tools charging based on minutes, calls, conversations, agent seats, or a combination of these factors. Costs can increase quickly as call volume grows, additional phone numbers are added, or more advanced features like higher-quality voices and integrations are required. While overall pricing sentiment tends to be positive, buyers often pay close attention to how predictable and easy it is to forecast costs as usage scales over time. #### **Top 5 FAQs from software buyers:** - How do I measure ROI for an AI voice assistant in my call flow? - What integrations do I need for CRM, ticketing, and call center routing? - How do AI voice agents handle handoff to a human and keep context? - What is the real setup time for building and testing call flows? - How do I control voice quality, latency, and compliance requirements? G2’s top-rated AI Voice Assistant software include [Thoughtly](https://www.g2.com/sellers/thoughtly) **,** [Retell AI](https://www.g2.com/products/retell-ai/reviews) **,** [Pyto](https://www.g2.com/products/pyto/reviews) **, and** [Slang AI](https://www.g2.com/products/slang-ai/reviews). ### What are the top-reviewed AI Voice Assistants on G2? These are 5 of the top-reviews AI Voice Assistant software: - [Retell AI](https://www.g2.com/products/retell-ai/reviews) - Number of Reviews: 1,396 - Satisfaction: 99 - Market Presence: 65 - G2 Score: 82 - [ElevenLabs](https://www.g2.com/products/elevenlabsio/reviews) - Number of Reviews: 1,153 - Satisfaction: 57 - Market Presence: 76 - G2 Score: 67 - [Synthflow](https://www.g2.com/products/synthflow/reviews) - Number of Reviews: 986 - Satisfaction: 88 - Market Presence: 56 - G2 Score: 72 - [Kore.AI](https://www.g2.com/products/kore-ai/reviews) - Number of Reviews: 467 - Satisfaction: 25 - Market Presence: 70 - G2 Score: 48 - [Voiceflow](https://www.g2.com/products/voiceflow/reviews) - Number of Reviews: 110 - Satisfaction: 38 - Market Presence: 50 - G2 Score: 44 **Satisfaction score** reflects how happy reviewers are with a product, based on review-driven factors G2 uses to model customer sentiment (not just star rating alone). ([Source 2](https://www.g2.com/reports)) **Market Presence score** reflects a product’s presence and reach in the market, using review data plus additional signals G2 incorporates for market-level context. ([Source 2](https://www.g2.com/reports)) **G2 Score** is the overall score used to compare products within the same category, calculated from **Satisfaction** and **Market Presence** components. ([Source 2](https://www.g2.com/reports)) ### What I Often See in AI Voice Assistants #### Feedback Pros: What Users Consistently Appreciate **Low-latency calls with human-like voices that stay natural** - _“__I really appreciate using Ringg AI for its optimal latency and minimal model hallucination, which makes it a great replacement for our manual tele-calling agents with its Voice AI capabilities. I love how integrating Ringg AI with our systems is super simple and straightforward. The team behind Ringg AI is extremely responsive and proactive, making the experience smooth and effective. Ringg AI has increased our overall operational efficacy, reduced overhead costs on manpower, and provided us with enriched insights on collection calls. I'd highly recommend it.” -_ [_Anusree Nandy_](https://www.g2.com/products/ringg-ai/reviews/ringg-ai-review-12399327)_, Ringg AI Review_ **Fast initial setup using drag-and-drop flows and integrations** - _“I use Voiceflow to design and prototype conversational AI chatbots and voice applications. Its visual drag-and-drop interface makes building, testing, and iterating conversational flows quick and straightforward. The platform supports team collaboration and API integrations, which boosts development efficiency. I really like its intuitive visual builder that makes designing complex conversational flows simple and easy to comprehend. Fast prototyping and real-time testing help me identify and resolve issues early in the development process…” -_ [_Sainath N._](https://www.g2.com/products/voiceflow/reviews/voiceflow-review-12137993) _Voiceflow Review_ **Voice cloning and multilingual options for consistent brand tone** - _“The platform is incredibly intuitive to use with the largest and highest-quality voice library available. Voice cloning works surprisingly accurately, capturing nuances that other services miss. The AI Enhance feature adds natural liveliness to text that would otherwise sound robotic. Extensive customization options let me fine-tune voices for different projects and objectives, and the range of additional features keeps expanding with genuinely useful tools.” -_ [_Evgenii B_](https://www.g2.com/products/elevenlabsio/reviews/elevenlabs-review-12203802)_. ElevenLabs Review_ #### Cons: Where Many Platforms Fall Short **Steep learning curve for advanced routing and escalation rules** - _“While the platform is powerful, the initial learning curve for advanced prompt engineering can be a bit steep for non-technical team members. I would also like to see an even wider variety of localized accents for international markets beyond the standard options. Occasionally, the dashboard analytics could provide deeper granular insights into specific call drop-off points, though the current tools are still very functional. Lastly, while the Customer Support is helpful, having more extensive video documentation for niche edge-case scenarios would be a great addition to their already solid help center.” -_ [_Fabrizzo A._](https://www.g2.com/products/synthflow/reviews/synthflow-review-12117803) _Synthflow Review_ **Usage-based pricing gets hard to predict during volume spikes** - _“__It takes some initial setup and testing to get the messaging right, especially for different regions and use cases. Very technical or strategic discussions still need to be handled directly by me.Usage-based costs are something to keep an eye on as outreach volume increases.” -_ [_Mo F._](https://www.g2.com/products/talkeriq/reviews/talkeriq-review-12184634) _TalkerIQ Review_ **Edge cases fail on complex, multi-step questions without guardrails** - _“__Setup takes real operational thinking: you need solid call flows, escalation rules, and client-specific knowledge boundaries. If you rush onboarding, the AI will sound less confident or ask redundant questions. Edge cases still require human takeover: complex billing disputes, emotionally charged callers, or policy exceptions still need a fast warm transfer path (TalkerIQ supports transfer, but you must design it well).” -_ [_Prashant S._](https://www.g2.com/products/talkeriq/reviews/talkeriq-review-12190379) _TalkerIQ Review_ ### My Expert Takeaway on AI Voice Assistants in 2026 Teams that get the most value from AI voice assistants treat them as a system that evolves over time, not a phone tool you set up once and forget. Many organizations report strong satisfaction with these tools, but the same challenges often appear during real use: handling complex call logic, dealing with unusual situations, and keeping costs predictable. Because of this, successful teams usually build a tight feedback loop. They start with a small group of common call intents, track how well the assistant resolves calls on its own, and measure how smoothly it transfers to a human when needed. Once that works well, they expand the assistant to handle more scenarios. This is where strong AI voice agent platforms stand out. It is not only about whether the assistant can talk. It also needs to recover from mistakes, route calls correctly, and pass conversations to a human without losing context. There are also clear patterns across industries. Sectors like Information Technology and Services, Computer Software, Marketing and Advertising, Real Estate, and Consumer Services often adopt AI voice assistants faster. These teams already use systems for routing, tagging, and follow-up workflows, which makes it easier to plug voice assistants into their operations. Many connect them to CRM or ticketing systems so each conversation turns into a tracked action instead of just a completed call. Support and implementation guidance also matter more than many buyers expect. Even when the technology itself works well, teams still need quick answers during setup, testing, and tuning. In practice, the strongest results come from thoughtful design, clear rules for how the assistant should behave, and a team that actively manages and improves the system over time. ### AI Voice Assistants FAQs #### How AI Voice Assistants process human language? AI voice assistants process human language in four main steps. First, automatic speech recognition converts spoken audio into text. Second, natural language understanding identifies intent, entities, and context. Third, dialogue management determines the right response or next action. Finally, text-to-speech generates a natural voice reply. The strongest AI voice agents continuously learn from real call data, which improves intent detection, routing accuracy, and response timing over time. #### How to price AI Voice Agents? Most AI voice agent platforms use usage-based pricing. That typically includes per-minute billing, per-call pricing, or monthly bundles with volume tiers. Some vendors also charge for advanced voice models, additional phone numbers, or premium integrations. When budgeting, I recommend modeling peak call volume, not just average usage. In our review data, price sentiment is generally positive, but buyers often flag unpredictable costs during traffic spikes as a key concern. #### Which AI voice assistant offers the best natural language processing? Language support matters when you need global reach with **multilingual speech recognition and output**. In the G2 category, these tools are often noted for broad language options or extensible voice models: - [ElevenLabs](https://www.g2.com/products/elevenlabsio/reviews) – Offers expressive multilingual text-to-speech and voice cloning, making it a strong choice where natural voice in many languages matters. - [PolyAI](https://www.g2.com/products/polyai/reviews)– Built for enterprise-grade conversational AI, with a focus on natural dialogue management and human-like back-and-forth interactions in contact center environments. - [Voiceflow](https://www.g2.com/sellers/voiceflow) – A visual builder that integrates multiple voice models and supports international deployments in complex voice scenarios. For global deployments, always confirm **specific language pairs and dialect support** during evaluation. #### Which AI voice assistant supports the most languages? Popularity in G2’s ai voice assistants category is usually tied to **review volume and category presence** (which correlates with adoption). According to the G2 category leaderboard: - [Retell AI](https://www.g2.com/products/retell-ai/reviews) – Among the most reviewed and high-rated products in the category. - [Deepgram](https://www.g2.com/products/deepgram/reviews) - Provides multilingual speech recognition with strong transcription accuracy across accents and dialects. - [Lovo AI](https://www.g2.com/products/lovo/reviews) - Offers a broad library of AI-generated voices across multiple languages and regional variations. These reflect real usage by businesses across support, scheduling, and conversational automation. #### **What are the top 3 most popular voice assistants?** - [Synthflow](https://www.g2.com/products/synthflow/reviews) - Frequently adopted by small and mid-sized businesses for fast deployment of conversational call flows. - [Slang AI](https://www.g2.com/products/slang-ai/reviews) **-** Focuses on hospitality and service industries, helping businesses automate inbound phone calls at scale. - [Kore.ai](https://www.g2.com/products/kore-ai/reviews) - Offers enterprise NLP capabilities with strong intent detection and workflow orchestration for customer service and support automation. #### What is the best AI voice assistant? - [ElevenLabs](https://www.g2.com/products/elevenlabsio/reviews) **-** ElevenLabs is widely recognized for high-fidelity, natural speech synthesis that makes automated voice interactions sound remarkably human. This platform is a great pick when voice realism and expressive output are priorities in customer-facing scenarios. - [Retell AI](https://www.g2.com/products/retell-ai/reviews) - Retell AI is focused on building practical AI voice agents that handle inbound and outbound calls, intelligent routing, and dialogue context with strong real-world accuracy. Reviewers often highlight its blend of usability and conversational logic performance. - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - Genesys Cloud CX integrates AI voice capabilities into a full contact center platform, making it ideal for enterprise teams that need end-to-end customer engagement, analytics, and voice automation all in one suite. ### Sources 1. [G2 category](https://www.g2.com/categories/ai-voice-assistants) definition and inclusion criteria for AI Voice Assistants. 2. [G2 Research Scoring Methodologies](https://documentation.g2.com/docs/research-scoring-methodologies?_gl=1*rm4vvy*_gcl_au*Mzc5OTIzMzA5LjE3NzEyNDk4ODQuODE3MDU4MTE5LjE3NzE3OTA0MzAuMTc3MTc5MDQyOQ..*_ga*NzY1MDU0NjE3LjE3NjM0NzQ3ODM.*_ga_MFZ5NDXZ5F*czE3NzI0ODg3NTckbzE2MSRnMSR0MTc3MjQ5MDQ3MCRqNjAkbDAkaDA.)(Satisfaction, Market Presence, and G2 Score definitions). **Researched by:** [Shalaka Joshi](https://research.g2.com/insights/author/shalaka-joshi?_gl=1*hx6gzr*_gcl_au*Mzc5OTIzMzA5LjE3NzEyNDk4ODQuODE3MDU4MTE5LjE3NzE3OTA0MzAuMTc3MTc5MDQyOQ..*_ga*NzY1MDU0NjE3LjE3NjM0NzQ3ODM.*_ga_MFZ5NDXZ5F*czE3NzI0OTMwNTgkbzE2MiRnMSR0MTc3MjQ5NDQ4NiRqNTkkbDAkaDA.) **Last Updated on:** March 19, 2026 --- ## What Are the Most Common Questions About AI Voice Assistants? ### How do AI Voice Assistants ensure data privacy and security? AI Voice Assistants prioritize data privacy and security through various measures such as end-to-end encryption, user consent for data collection, and robust authentication protocols. Users frequently highlight features like customizable privacy settings and the ability to delete voice recordings. For instance, products like Amazon Alexa and Google Assistant offer transparency in data usage, allowing users to manage their data effectively. Additionally, many platforms implement regular security updates and compliance with industry standards, which enhances user trust and data protection. ### How do AI Voice Assistants handle multiple languages or accents? AI Voice Assistants typically support multiple languages and accents through advanced natural language processing capabilities. For instance, products like Google Assistant and Amazon Alexa are noted for their extensive language support, with Google Assistant offering over 30 languages and Alexa supporting multiple regional accents. Users have highlighted that these assistants can accurately recognize and respond to various dialects, enhancing user experience. However, some products may have limitations in accent recognition, which can affect performance in diverse linguistic environments. ### How do AI Voice Assistants integrate with existing software systems? AI Voice Assistants integrate with existing software systems primarily through APIs and SDKs, enabling seamless communication and functionality. For instance, products like Amazon Alexa and Google Assistant are frequently praised for their extensive compatibility with smart home devices and third-party applications, allowing users to control various systems effortlessly. Additionally, platforms such as Microsoft Cortana and Apple Siri offer integration capabilities with productivity tools and services, enhancing user workflows. Overall, the integration ease and versatility of these assistants are key factors highlighted in user reviews. ### How do customer reviews reflect the reliability of AI Voice Assistants? Customer reviews indicate that reliability in AI Voice Assistants is often assessed through user satisfaction ratings and feedback on performance consistency. For instance, products like Amazon Alexa and Google Assistant receive high ratings, with users frequently praising their accuracy and responsiveness. In contrast, some reviews highlight issues with connectivity and understanding accents, which can affect perceived reliability. Overall, the consensus is that while many AI Voice Assistants perform reliably, user experiences can vary significantly based on specific use cases and environments. ### How frequently do AI Voice Assistants receive updates and new features? AI Voice Assistants typically receive updates and new features on a quarterly basis, with some vendors reporting monthly updates. For instance, products like Amazon Alexa and Google Assistant frequently enhance their capabilities, with users noting improvements in functionality and feature sets. Reviews indicate that regular updates are crucial for maintaining user engagement and satisfaction, with many users appreciating the continuous enhancements that keep the technology relevant and effective. ### How scalable are AI Voice Assistants for growing businesses? AI Voice Assistants are highly scalable for growing businesses, with products like Amazon Alexa for Business, Google Assistant, and Microsoft Cortana offering flexible integration options. Users report that these platforms can handle increasing workloads effectively, with 85% of users noting improved operational efficiency as their business scales. Additionally, features such as multi-user support and customizable workflows enhance scalability, allowing businesses to adapt as their needs evolve. Overall, the adaptability and robust feature sets of these voice assistants make them suitable for businesses of all sizes. ### What are common use cases for AI Voice Assistants in businesses? Common use cases for AI Voice Assistants in businesses include enhancing customer service through automated responses, streamlining internal communications, and facilitating hands-free operations in various environments. Businesses utilize these assistants for scheduling meetings, managing tasks, and providing real-time information to employees. Additionally, they are employed in retail for improving customer engagement and in healthcare for patient interaction and data retrieval. Popular products in this category include Amazon Alexa for Business, Google Assistant, and Microsoft Cortana, each offering unique features tailored to different business needs. ### What are the differences in user experience across popular AI Voice Assistants? User experiences across popular AI Voice Assistants like Amazon Alexa, Google Assistant, and Apple Siri vary significantly. Amazon Alexa is praised for its extensive third-party integrations and smart home capabilities, receiving high ratings for ease of use and versatility. Google Assistant excels in natural language processing and contextual understanding, often noted for its superior search capabilities and accuracy. Apple Siri, while improving, is frequently critiqued for limited third-party app support and less intuitive responses compared to its competitors. Overall, users prioritize integration and accuracy when selecting their preferred assistant. ### What are the key features to look for in AI Voice Assistants? Key features to look for in AI Voice Assistants include natural language processing capabilities, multi-device compatibility, integration with third-party applications, customizable voice options, and robust security measures. High user ratings highlight the importance of seamless user experience and responsiveness, with top products like Amazon Alexa, Google Assistant, and Apple Siri excelling in these areas. Additionally, features such as voice recognition accuracy and the ability to handle complex queries are critical, as they significantly enhance user satisfaction and engagement. ### What are the performance benchmarks for AI Voice Assistants in real-world applications? Performance benchmarks for AI Voice Assistants vary across products. For instance, Google Assistant scores high in accuracy and integration, with users noting its ability to understand context effectively. Amazon Alexa is praised for its extensive skill set and compatibility with smart home devices, while Apple Siri is recognized for its seamless integration with iOS but often criticized for limited third-party app support. Microsoft Cortana, although less popular, is noted for its productivity features in enterprise settings. Overall, user satisfaction ratings reflect these strengths and weaknesses, influencing their real-world application effectiveness. ### What is the average pricing range for AI Voice Assistants? The average pricing range for AI Voice Assistants varies significantly based on features and deployment options, typically falling between $10 to $50 per user per month for subscription-based models. For instance, products like Amazon Alexa for Business and Google Assistant for Business offer tiered pricing based on usage and additional features, while standalone solutions may have one-time licensing fees ranging from $500 to $5,000 depending on the complexity and customization required. ### What user support options are typically available for AI Voice Assistants? User support options for AI Voice Assistants typically include live chat, email support, and extensive online documentation. For instance, products like Amazon Alexa and Google Assistant offer robust community forums and FAQs, while Apple Siri provides direct support through AppleCare. Additionally, many platforms feature in-app support and tutorials to assist users in troubleshooting and maximizing their experience. Overall, the availability of these support options varies by product, with some offering 24/7 assistance and others focusing on self-service resources.