EC

Verified User in Computer Software

Mid-Market (51-1000 emp.)

12/21/2020

"SFDC and Rev Ops experts who can help you scale your organization both effectively and efficiently"

5/5

Describe the project or task Iceberg helped with:

Iceberg has implemented Salesforce as our CRM and has been our "outsourced" rev ops team as we are working to build a rev ops team in-house. Review collected by and hosted on G2.com.

What do you like best about Iceberg?

Everyone in this organization is very down to earth. They take the time to listen to your needs/business goals even when they seem to fit outside of the box. In addition, they helped develop the strategy for our implementation based on those needs and business goals. Based on the work required, they created a plan that fit our budget. Review collected by and hosted on G2.com.

What do you dislike about Iceberg?

There is nothing that I dislike. I think this team takes your time and projects very seriously to deliver the most value. Review collected by and hosted on G2.com.

Recommendations to others considering Iceberg:

Depending on the challenges be prepared for a long process and do not be afraid to ask difficult questions. You will be surprised at the ability of Iceberg to help you navigate the landscape/ideas to find a solution. Review collected by and hosted on G2.com.

What problems is Iceberg solving and how is that benefiting you?

Implementing a CRM is a huge lift especially Salesforce. Understanding our unique customer journey and buying process, we leveraged Salesforce in a non-traditional way that is helping us solve internal reporting challenges and enabling us to meet our business goals. Review collected by and hosted on G2.com.

MD

Mike D.

VP of Sales

Small-Business (50 or fewer emp.)

12/5/2019

"At worst, it delays your rev ops employee. At best, they are a replacement for it that hire!"

5/5

Describe the project or task Iceberg helped with:

We have a great relationship with the Iceberg team that combines the rev ops strategy with the salesforce acumen to actually execute on it. In my research a lot of other rev ops consultants did one or the other but then your left hand isn't speaking to your right....and you are left to try to manage all of it. Iceberg helps with leads -> optys -> customer success and the analytics around it. Review collected by and hosted on G2.com.

What do you like best about Iceberg?

I don't need to project manage them, they project manage me! Like everyone, I have a lot of competing priorities so their ability to suggest unseen items and keep me on track for my action items have been huge. Review collected by and hosted on G2.com.

EF

Evan F.

Mid-Market (51-1000 emp.)

12/5/2019

"Iceberg really knows what they're doing and makes working with an agency easy"

5/5

Describe the project or task Iceberg helped with:

They helped with both reporting, strategy, and finding holes in our process. Really thorough audit that they were able to do quickly. Review collected by and hosted on G2.com.

What do you like best about Iceberg?

Taft and team and really easy to work with. They don't feel like an agency. Because of their in-house ops background they conduct their work in a similar fashion. Felt like an extension of our team. Review collected by and hosted on G2.com.

What do you dislike about Iceberg?

No issues. They were very solid all around. Review collected by and hosted on G2.com.

Recommendations to others considering Iceberg:

I'm not the type who likes to use agencies so I'm very picky when it comes to them. I have to say this was one of my best agency experiences. Review collected by and hosted on G2.com.

What problems is Iceberg solving and how is that benefiting you?

Building outbound measurement and efficiency. Allows us to forecast and plan better. Review collected by and hosted on G2.com.