---
title: ICE Reviews
meta_title: 'ICE Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how ICE works for a business like yours.
date_modified: '2026-07-31'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---


# ICE Reviews
**Vendor:** Etech Global Services  
**Category:** [Live Chat Software](https://www.g2.com/categories/live-chat)
## About ICE
Integrated Customer Engagement (ICE) offers a perfect solution for businesses to overcome the challenges of todays competitive environment.






- [View ICE pricing details and edition comparison](https://www.g2.com/products/ice/reviews?open_modal_url=%2Fproducts%2Fice%2Fwishlists%3Fhost_path%3D%252Fproducts%252Fice%252Freviews%26source%3Dpdp_avatar&section=pricing&secure%5Bexpires_at%5D=2026-08-08+05%3A23%3A11+-0500&secure%5Bsession_id%5D=6d43d7ff-c373-4b95-97f5-2d7977307914&secure%5Btoken%5D=4b9679056cc7ecbd1819bace7f177c905662ac627f500233a17c9c9bc1513696&format=llm_user)

## ICE Features
**Generative AI**
- AI Text Generation
- AI Text Summarization
- AI Text-to-Speech
- Generative AI

**Communication**
- Pop-up Chat
- Notifications
- Targeted Emails
- In-App Messaging
- Co-Browsing
- Real-Time Notifications
- Real-time Consumer-facing Chat

** Internal Use**
- Customization 
- Conversation Archiving
- Lead Development
- Knowledge Base
- Team Inbox 
- Customer Profiles

**Additional Functionality**
- Real-Time Analytics
- Email Management
- API
- Single Sign On
- Search/Filter
- Collaboration Tools
- Third-Party Integrations
- Activity Dashboard
- Canned Responses
- Surveys & Feedback
- Reporting/Analytics
- Transfers/Routing
- Geotargeting
- Interaction Tracking
- CRM
- Transcripts/Chat History
- Document Storage
- Screen Sharing
- Contact Management
- Autoresponders
- Multi-Channel Communication
- Mobile Access
- AI Copilot
- Offline Form
- Real-Time Monitoring
- Support Ticket Management
- File Sharing

## Top ICE Alternatives
  - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,581 reviews)
  - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,970 reviews)
  - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,659 reviews)