iCapture allows us to focus on the follow-up and timeliness of the follow-up from the many conferences we attend. We can use icapture for small 50 person shows and complex shows with badge scanning capabilities and multiple questions and data capture for our salesforce database. Review collected by and hosted on G2.com.

The downside is the additional cost we need to incur to purchase a dev kit for large conference badge scanning. Review collected by and hosted on G2.com.

It is so easy to use . It keeps on getting even better. They have a good customer service. Review collected by and hosted on G2.com.

Haven't faced any major problems till now. Review collected by and hosted on G2.com.

I like that their team is always available to help. Because trade shows are all different sometimes it can be difficult to set up the scanner and their team is ALWAYS there to help! Review collected by and hosted on G2.com.

There's really nothing that I have come across that I don't like. Review collected by and hosted on G2.com.

The team at iCapture makes this tool work. Our support during the on boarding process was great and the real time support during shows was second to none. Review collected by and hosted on G2.com.

nothing, very happy with the solution at this point. Some minor creature comfort items but that feedback has been provided and has been acknowledged or already implemented by the iCapture team. Review collected by and hosted on G2.com.

The ease of receiving leads immediately and directly communicating with them before they lead a trade show floor. The support team is always available and willing to help. Review collected by and hosted on G2.com.

I can't think of anything at this time. Review collected by and hosted on G2.com.

We do a lot of smaller shows and the badge scanning feature isn't necessary, so the fact that we can scan business cards is great. Review collected by and hosted on G2.com.

If we do attend a bigger show a lot of times those shows have exclusive rights for their lead capture and we aren't able to get the software pack to integrate with iCapture. Review collected by and hosted on G2.com.

iCapture's quick response time to any issues I'm having in learning their system has been key to my early success switching to iCapture from my previous lead capture system. Review collected by and hosted on G2.com.

Learning a new back office software system but it has overall been easier than I imagined it to be. Review collected by and hosted on G2.com.

iCapture is great at integrating with our marketing automation software. Once I am at the fields, leads captured in the app flow directly through Pardot into salesforce. Review collected by and hosted on G2.com.

I wish there was a way to append a capture once it was submitted and change some of the responses. Not simply add notes, but actually change the responses and have it re-sync. Review collected by and hosted on G2.com.

I love being able to train my team on the app once and them being able to use it at each conference and not be trained. + It is great that they can use their own phones vs share a scanner Review collected by and hosted on G2.com.

I would like to be able to customize some more items in the scanner -- IE: duplicate scans should just merge notes and data. And the app user interface could be more intuitive.

The set up for our ops team can be cumberson since each event has a different vendor that icapture needs to sync up with, however the time they lose setting up they gain handing off leads at the end. Review collected by and hosted on G2.com.

That the solution really could handle everything, it didn't have walls that you would run into while trying to setup your lead capture page. It really had a trick for every issue. Review collected by and hosted on G2.com.

That iCapture doesn't take there know-how to other areas and dominate. Review collected by and hosted on G2.com.