The best part is the possibility of integration directly through actions, using extensions. Review collected by and hosted on G2.com.

Unintuitive interface. I find it difficult to grant access to non-technical people. Review collected by and hosted on G2.com.

- Reduces dependency on IT teams

- Integrates with other tools like MS Teams, Slack and Salesforce effortlessly Review collected by and hosted on G2.com.

Good as a general ERP and not in edge case scenarios. Review collected by and hosted on G2.com.

Great AI tool for creating smart chatbots. It's easy to use and can handle complex conversations...

If you're looking for a tool to automate customer service or streamline internal processes, Watsonx Assistant is worth considering. Review collected by and hosted on G2.com.

The cost is higher from small businesses' perspective and the dependency on IBM's internal platform limits the usability. Review collected by and hosted on G2.com.

It's easy to use without any coding. They also have Cloud and on-premises deployment options.

I liked their integrations capabilities. Review collected by and hosted on G2.com.

Price should be more competitive according to feature provided. This is non tech feedback but website advertisment could be better. Review collected by and hosted on G2.com.

Response is accurate and efficient to use. Review collected by and hosted on G2.com.

Sometimes leads to misunderstanding language. Review collected by and hosted on G2.com.

Easy to use for AI adoption, redundant tasks reduced Review collected by and hosted on G2.com.

Not as known as other tools such as microsoft Review collected by and hosted on G2.com.

I use the IBM watsonx Assistant because the solution is a conversational artificial intelligence, designed to help our customers with traditional support and offer better experiences for users. Some positive points make me like watsonx.assistant, such as the use of reliable LLMs, which allow for a more natural and accurate understanding of human language, the user interface is intuitive and facilitates the creation of chatbots, it can be easily integrated with other tools, and the 24x7 availability of Self-service. Review collected by and hosted on G2.com.

I use the tool daily and I can say that I don't encounter any difficulties with its use. Review collected by and hosted on G2.com.

A very refined AI that enables use in solutions that work with traditional and generative AIs, many additional features that can be used as well as being a closed structure where customer data is not shared. Review collected by and hosted on G2.com.

It is not easy to understand the consumption of services and to obtain historical data on this consumption. Review collected by and hosted on G2.com.

Its efficient memory use and multi-language support greatly enhance customer interactions. Advanced contextual understanding and percise intent recogntion make handling frequent queries more accurate and lead engagement seamless across platforms. Review collected by and hosted on G2.com.

The lack of document scanning features and limited local language support could be improved. Review collected by and hosted on G2.com.

It helps to answer complex questions instantly Review collected by and hosted on G2.com.

It is underrated and not known for others Review collected by and hosted on G2.com.