We’ve been using IBM watsonx Orchestrate in our org for about 6 months now primarily to automate repetitive HR and internal IT tasks. The concept of using skills of AI to automate processes is really great and it does save time, especially for things like onboard ticket Genration etc Review collected by and hosted on G2.com.

Only the setup is complex sometime the setup takes time, and if you’re not already deep in the IBM ecosystem, it doesn’t always play nicely with other tools. Review collected by and hosted on G2.com.

It is a business ready Solution for building and orchestrating AI agents. It can connect to different Systems. It is evolving very fast Review collected by and hosted on G2.com.

The ADK still has some missing features. Review collected by and hosted on G2.com.

I would like to be able to scan documents or upload documents that are scanned and be able to interpret them. Review collected by and hosted on G2.com.

It needs to mature as the information is loaded. Review collected by and hosted on G2.com.

I have experience with WA since 2018.

The new version is much more pratical than some other tools and the WA v1.

I think a drag and drop option to create the flow should be a good featrure for a new version. Review collected by and hosted on G2.com.

The reported bugs in are not corrected. Some errors were reported by me more than 1 year ago and they were not fixed yet. Example: option "skip" replaces instead of skip (for copy actions between assistants).

The customer support is not good. For any request we have to open a ticket with video and sometimes the videos are not analyzed correctly. Review collected by and hosted on G2.com.

It uses natural language and automate tasks with generative AI. Also provide automated solution and deploy multiple agents across workflow l. Review collected by and hosted on G2.com.

It is not feasible and adaptable with all the other system storage ERP. Compatibility can be improvised Review collected by and hosted on G2.com.

I believe this is the best tool for orchestrating and facilitating communication between components within an enterprise. Review collected by and hosted on G2.com.

It tends to be more costly when used for short-term implementation within an organization. Review collected by and hosted on G2.com.

The easy to use, the capabilties that have and the possibility of customizing it as you wish. Review collected by and hosted on G2.com.

I think that customizing the chat interface is the worst characteristic of this technology. Review collected by and hosted on G2.com.

Professional and Balanced

I like how Watsonx brings togther AI-Power with natural language instructions Review collected by and hosted on G2.com.

Some integrations feel limited, and the setup can be a bit complex at first Review collected by and hosted on G2.com.

It's definitely nice that there's a UI component to watsonx Orchestrate (and general IBM products), so you can have a glimpse of what you're working with Review collected by and hosted on G2.com.

Sometimes though, it feels like the UI is oversimplified; as someone who's more used to working with agents within IDEs, it may be a confusing change. Review collected by and hosted on G2.com.

NLP (Natural Language Processing) Review collected by and hosted on G2.com.

1- Reports

Lack of clear and detailed reports on usage, performance, and failures.

Hinders the analysis of metrics for decision-making.

2- Graphical Flow

Confusing and unintuitive visuals in larger flows.

Does not facilitate quick identification of discrepancies between steps.

3- Debug

Limited debug tool, lacking clarity on what was evaluated.

Hinders error traceability and understanding of flow behavior.

4- Limited Expressions

Lack of support for more advanced expressions.

Problems in evaluating variables (e.g., boolean values or data concatenation).

5- Integrations

Integration with APIs is not very flexible.

Inconsistent returns (partial vs. complete JSON) require manual solutions.

6- Passing Variables Between Steps

Difficulty in retrieving variable values (blank latitude/longitude).

Inconsistency in accessing step.body in different contexts.

7- Inconsistent Step Behavior

Steps calling the same API may have different results without clear explanation.

Excessive reliance on internal IDs instead of transparent logic.

8- Inability to Reuse Steps

It is not possible to copy steps from one flow and paste them into another.

Generates rework in dialogue construction and hinders standardization.

9- Tool Deployment

Publishing process is not intuitive.

Lack of clarity about environments (test vs. production).

Slow deployment with little control over rollback. Review collected by and hosted on G2.com.