[ IBM Ter... Reviews ](https://www.g2.com/products/ibm-terraform-formerly-hashicorp-terraform/reviews) [ IBM Ter... Reviews ](https://www.g2.com/products/ibm-terraform-formerly-hashicorp-terraform/reviews) # IBM Terraform (formerly HashiCorp Terraform) Features ##### ## Analysis (1) Threat Detection Collects and curates data insight about the performance and health of a company's system. Show More ##### ## Platform (7) Unified Communications Platform Facilitates communication between users and administrators. Remote Access Allows end users to remotely access to company's IT database. ITIL Policy Compliance Helps organizations establish, implement, and adhere to ITIL regulation. Asset Tracking Tracks IT assets and financial data. IT Knowledge Management Integrates all IT service support functions for consistency and accuracy. IT Asset Management Managing inventories and tracking changes to hardware and software configurations Activity Tracking Track and document all activities across devices, networks, and other systems Show More ##### ## Security (13) Endpoint Protection Allows the IT team to oversee all possible endpoints in a single source of reference. Patch Management Automates the updating of security measures on enterprise devices. Disaster Recovery Provides cloud backup or disaster recovery solution to protect enterprise data and applications. Service Management Utilizes data to proactively identify and prioritize IT issues. Workflow Management Creates new or streamlines existing workflows to better handle IT support tickets and service. Remote Monitoring & Management Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications Configuration Management Identify component attributes like servers, hardware, software, and manage relationships across all services Task Management Create, manage and track all task activities and progression License Management Track and organize the number of licenses available to the organization Capacity Management Monitor service demand and performance to plan for adequate resources that meet business needs Compliance Management Track and manage adherence to policies for any service, product, process, or supplier Service Level Agreement (SLA) Management Set and monitor service level agreements to ensure timely response and resolution Incident Management Manage and track all disruptions and incidents Show More ##### ## Operations (4) Scheduling Allows users to schedule instances, changes or other operational tasks in advance. Automation Efficiently scales resource usage to optimize spend whith increased or decreased resource usage requirements. Multi-Cloud Management Allows users to track and control cloud spend across cloud services and providers. Usage Monitoring Tracks infrastructure resource needs and alerts administrators or automatically scales usage to minimize waste. Show More ##### ## Cost Optimization (3) Spend Forecasting and Optimization Ability to project spend based on contracts, usage trends, and predicted growth. Recommendations Provides use-specific recommendations regarding performance and resource utilization. Spend Tracking Provides ability to track and/or map spending on all cloud spend across departments with little to no manual entry. Show More ##### ## Administration (3) Reporting Creates reports outlining resource, underutilization, cost trends, and/or functional overlap. Dashboards and Visualizations Presents information and analytics in a digestible, intuitive, and visually appealing way. Compliance Helps companies ensure they meet their industry-specific compliance needs for data management and privacy standards. Show More ##### ## Administration (4) Administration Console Provides Administration tools/console that are easy to use and learn for routine maintenance tasks Task Management The ability to assign various tasks to employees and track their status. Dashboards and Visualizations Presents information and analytics in a digestible, intuitive, and visually appealing way. Access Control Allows administrators to set user access privileges to permit approved parties to access sensitive data. Show More ##### ## Automation (4) Test Automation Runs pre-scripted tests without requiring manual work. Intelligent Automation Automates statistical analysis of data and identifies trends and opportunities to improve efficiency and recovery Release Automation Automates releases of the application for access on desktop, web, or or mobile devices. Automated Provisioning Automates IT systems provisioning to speed up infrastructure availability. Show More ##### ## IT Management (3) Workflow Management Creates new or streamlines existing workflows to increase efficiency and user experience. Infrastructure Management Gives administrators control over hardware and software resource allocation IT Discovery Unveils infrastructure and applications in use to help manage complex IT systems Show More ##### ## Agentic AI - Cloud Cost Management (3) Autonomous Task Execution Capability to perform complex tasks without constant human input Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More ##### ## Agentic AI - Enterprise IT Management (9) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Third-Party Integrations Set up connections to third-party platforms to improve business processes Show More ##### ## Additional Functionality (103) Audit Trail A record of all activities within the system, including user access, changes made, etc. Single Sign On Allow users to access multiple services after entering their login credentials once Security Tools Includes firewalls, intrusion detection, and network-based antivirus programs to provide security against online threats Server Monitoring Continuously scan servers on a designated network to monitor health and search for any irregularities or failures Generative AI Use AI to generate content in the form of text, images, videos, etc. Self Service Portal Online portal through which end users can access the system, manage tasks, or obtain information Event Logs A chronological record of actions or occurrences within a network, software, or process Maintenance Scheduling Schedule predetermined or ad hoc maintenance services and labor requests Data Import/Export Import and export data to and from software applications Personalization and Recommendation Generative AI models can create personalized recommendations for users based on their preferences and behavior. AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users IT Reporting Tracking KPIs over a certain period to assess helpdesk issues, ticket status & resolution, costs and revenue stats, assets usage & more Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Access Controls/Permissions Define levels of authorization for access to specific files or systems Issue Auditing Inspecting the issue resolution process for compliance with related systems and regulatory guidelines Dashboard Assembly of graphs and charts for visualizing and tracking statistics/metrics API Application programming interface that allows for integration with other systems/databases Real-Time Notifications Notifications that are delivered to users as soon as an event occurs Real-Time Monitoring Active monitoring of systems, applications, or networks Workflow Automation Streamlining repetitive tasks and activities through automated and predefined workflows Widgets An extended application or connector that enables users to perform additional services with their current set of tools Impact Management Analysis of impact/effect on IT services and other business processes Customizable Forms Customize contracts and forms to collect specific information Self Service Portal Online portal through which end users can access the system, manage tasks, or obtain information License Management Track and organize the number of licenses available to the organization Scheduled/Automated Reports Set a time to generate routine reports automatically Task Management Create, manage and track all task activities and progression Request Assignment Help Desk Management Managing service requests, incidents, IT issues & support with a ticketing system Surveys & Feedback Gauge satisfaction and receive information for improvement and success SSL Security Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access IT Asset Tracking Monitor the movement of one or more IT assets throughout the organization Knowledge Base Management Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Compliance Management Track and manage adherence to policies for any service, product, process, or supplier Support Ticket Management Allow customers/users to submit support queries and service requests Single Sign On Allow users to access multiple services after entering their login credentials once Data Mapping Track the management and flow of data throughout the organization Client Portal Private online space that lets businesses securely share documents and provide information access to clients Service Level Agreement (SLA) Management Set and monitor service level agreements to ensure timely response and resolution Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Incident Management Manage and track all disruptions and incidents Alerts/Escalation System alerts about the need to escalate an issue or request Prioritization Arrange tasks based on the level of priority or urgency Generative AI Use AI to generate content in the form of text, images, videos, etc. Performance Monitoring Monitoring and measurement of relevant metrics to assess the performance of IT resources Email Management Manage, store and organize emails within the system or via third-party apps Active Directory Integration Integrates with Active Directory Third-Party Integrations Set up connections to third-party platforms to improve business processes Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Collaboration Tools Provides a channel for team members to share media files, communicate, and work together Reporting & Statistics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Asset Lifecycle Management Manage assets throughout their lifecycle to optimize profit Inventory Management Track and manage inventory levels to maintain proper supply Data Import/Export Import and export data to and from software applications Access Controls/Permissions Define levels of authorization for access to specific files or systems Drag & Drop Assemble applications and processes by dragging over and arranging pre-built components Activity Tracking Track and document all activities across devices, networks, and other systems AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Workflow Management Create, design and manage workflows for repetitive tasks Configuration Management Identify component attributes like servers, hardware, software, and manage relationships across all services Problem Management Identify and solve underlying cause of incident(s), and prevent future incidents from occurring Configurable Workflow Configure existing workflows to meet your organization's needs IT Asset Management Managing inventories and tracking changes to hardware and software configurations API Application programming interface that allows for integration with other systems/databases Data Visualization Graphical representation of data Change Management Track and monitor efficient handling of all changes/transitions Device Auto Discovery Automatically scan the network for devices and take pre-defined actions upon discovery Customizable Reports Alter the layout and content of reports Contract/License Management Track, store, and access client contracts or licenses Relationship Mapping Creating relationships between different IT assets to define their status and dependencies in a network Customizable Fields Customize data fields to support various needs and use cases Support Ticket Tracking Track the status of support tickets/escalations as they move through the service queue Vulnerability Scanning Discover patch statuses and vulnerabilities Data Aggregation and Publishing Assemble data from multiple sources Cost Tracking Process to track, record, and analyze expenses that occurred over the entire duration of a given project Template Management Create, save, and re-purpose templates for emails, forms, etc. Lifecycle Management Manage the end-to-end lifecycle, from initial setup/development to deployment and maintenance Historical Reporting Information, data and reports that are being tracked over time Monitoring Observe and track the demand, usage, progress or quality of a system, product, or user Configuration Automation Facilitate the ongoing and automatic deployment of settings or systems. Customizable Templates Pre-designed layouts that can be customized to match preferences and requirements Search/Filter Search and filter data across systems to locate required information by entering keywords or certain criteria File Management Create, save, and store files Status Tracking Track the status over time for a request, process, asset, or transaction Patch Management Install software updates and bug fixes remotely Document Management Store, manage, and track all electronic documents in a centralized location Real-Time Reporting Active reporting of data and metrics Real-Time Monitoring Active monitoring of systems, applications, or networks Version Control Track revisions and updates made to files and navigate between different versions Task Progress Tracking Track the status and progress of tasks IT Cost Management Archiving & Retention Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Scheduling Plan availability and assign specific time slots for tasks and resources Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data User Management Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Policy Management Create, manage, and track policies and procedures within an organization Real-Time Analytics Analyze and gain insights into data in real-time Role-Based Permissions Set & manage permission levels based on user roles and restrict access to only authorized individuals Rules-Based Workflow Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work Audit Trail A record of all activities within the system, including user access, changes made, etc. Business Process Automation Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes Sarbanes-Oxley Compliance Regulations on a company's internal process when dealing with financial reporting Task Scheduling Track and manage the scheduling of tasks Show More ## 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