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IBM Store Engagement

3.5
(3)

IBM Store Engagement is an add-on to IBM Order Management and extends access and control of fulfillment operations to store associates through intuitive mobile applications that enable stores to execute buy online, pickup in store and ship from store as well as returns offerings.

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IBM Store Engagement Reviews

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IBM Store Engagement review by Consultant
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"Store Engagement to Deliver Customer Experience"

What do you like best?

The web based design is more user friendly and provides easy access to the things a retail associate needs to assist the sale. The information available is easy to understand and use.

What do you dislike?

I would like to see more connectivity to the customer. The order history, interests and community would be helpful to service the customers.

What business problems are you solving with the product? What benefits have you realized?

In store service, pre-sale and post sale.

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IBM Store Engagement review by User
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"Buy on Line pick up in store"

What do you like best?

the ability for an associate to work seemlessly with a client in real time without having to go back to the green screen. Transactions can be completed quickly,.

What do you dislike?

Everything that I have seen with the product is great

What business problems are you solving with the product? What benefits have you realized?

Less wait time for a customer

What E-Commerce Tools solution do you use?

Thanks for letting us know!
IBM Store Engagement review by User in Computer Software
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"good"

What do you like best?

It reduces the amount of training needed to support customer. It improved the efficiency iof real time access

What do you dislike?

The data used is to improve results not for decision making

What business problems are you solving with the product? What benefits have you realized?

It is useful for viewing available and in-transit inventory for all locations.

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