[ IBM Ste... Reviews ](https://www.g2.com/products/ibm-sterling-order-management/reviews) [ IBM Ste... Reviews ](https://www.g2.com/products/ibm-sterling-order-management/reviews) # IBM Sterling Order Management Features ##### ## Order Entry (5) Entry Enter and convert orders and quotes Register Register received orders in the system Notifications Provide real-time notifications and status updates Order Entry Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries Remote Order Entry The ability to enter orders from a remote location such as a computer, mobile, or tablet. Show More ##### ## Order Tracking (6) Shipping Verify shipping preferences Tracking Track orders and their statuses as they move along the supply chain Backorder Manage orders for products that are unavailable due to inventory shortage Discount Management Track products that are for sale at a reduced price or part of coupon promotions Order Tracking Track orders throughout the fulfillment process Purchase Order Management Create, send, and track purchase orders and their statuses Show More ##### ## Inventory Management (3) Stock Levels Maintain visual on stock levels Flow Of Goods Track available inventory and manage flow of goods to/from warehouses Reserving Goods Reserve goods that have been added to cart and update stock levels Show More ##### ## Customer Management (6) Order Status Track status of orders from shipment to delivery Information Access Provide customers access to their information in order to answer FAQs Email Notifications Automatically send emails using certain triggers to notify customer service of issues Mobile Access Access software remotely via mobile devices Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Recurring Orders Managing orders that a customer purchases repeatedly and regularly Show More ##### ## Subscription Management (5) Payment Data Store payment data and customer information Payment Gateway Support and/or integrate with a payment gateway(s) Billing Automate billing and contracts Automatic Payments Accomidate automatic payments from various payment methods Real-Time Data Receive data and information in real time Show More ##### ## Agentic AI - Order Management (2) Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Show More ##### ## Additional Functionality (48) Multi-Location Manage and support multiple locations Barcode/Ticket Scanning Scan barcodes to ensure accurate pricing and label tracking Customer Database A collection of customer information such as contact details, demographics, previous interactions, etc. Product Configurator Customize the specifications of a finished product to meet the particular needs of a customer Data Import/Export Import and export data to and from software applications AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Inventory Auditing Cross-checking financial records with physical inventory counts and records Reporting & Statistics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Quotes/Estimates Generate quotes or estimates for customers Customer History Access previous interactions or concerns to maintain customer relationships Invoice Creation Create invoices from scratch or have recurring invoices Order Fulfillment Manage the process of receiving, preparing, and delivering orders for goods/products Client Portal Private online space that lets businesses securely share documents and provide information access to clients Shipping Management Manage and track orders being shipped to customers Assignment Management Assign issues and tasks based on availability or required skills Workflow Management Create, design and manage workflows for repetitive tasks Warehouse Management Manage and track operations and inventory within warehouses Multi-Channel Management Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels Contact Database Centralized database of stakeholders and their contact information such as names, address, phone number etc. Generative AI Use AI to generate content in the form of text, images, videos, etc. Billing & Invoicing Create, manage, and send invoices or bills to customers eCommerce Management Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products Delivery Management Manage order deliveries until they are received by the customers Real-Time Updates Receive system updates as soon as any changes are made Returns Management Track and facilitate returns of products sold Label Printing Process of printing custom labels through various methods. Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data Search/Filter Search and filter data across systems to locate required information by entering keywords or certain criteria Order Management Manage and track customer orders for goods, investments, or any other purchases Catalog Management Create and manage digital catalog of products/services with their details, specifications, and price Inventory Management Track and manage inventory levels to maintain proper supply Third-Party Integrations Set up connections to third-party platforms to improve business processes For eCommerce Intended to be used by online stores Backorder Management Manage customer orders that cannot be filled immediately due to out-of-stock items Supplier Management Manage all supplier data and operations Batch Processing Software's ability to perform similar action on multiple similar files simultaneously Order Routing Set up routing rules that connect sales channels with warehouses to minimize order processing time Promotion Optimization Assess and optimize pricing markdowns, special offers, or other promos API Application programming interface that allows for integration with other systems/databases Multi-Currency Manage and handle various international currencies Shipping Labels Generate or print labels that contain shipping information for packages Customer Management Store and organize information about customers and previous interactions Order Processing Send / receive, process, and execute orders Exchange Management Enable the process of exchanging one item for another Customizable Branding Add customized logos and colors to align with company branding Special Order Management Manage special order requested by a customer Forecasting Form predictions based on past and present data/trends Vendor Management Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. Show More ## Top-Rated Alternatives [ ![SAP Commerce Cloud](https://images.g2crowd.com/uploads/product/hd_favicon/b0844d5fcc6ad47046cbf81bed040395/sap-commerce-cloud.svg "SAP Commerce Cloud") SAP Commerce Cloud 4.3/5(334) ](https://www.g2.com/products/sap-commerce-cloud/reviews) [ ![Salesforce Order Management](https://images.g2crowd.com/uploads/product/hd_favicon/faf72291f2b3105983b24a5b0bc6543d/salesforce-order-management.svg "Salesforce Order Management") Salesforce Order Management 4.2/5(121) ](https://www.g2.com/products/salesforce-order-management/reviews) [ ![Oracle Order Management Cloud](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_d6c94840fa4ec315ee6910add1f45c75/oracle-order-management-cloud.jpg "Oracle Order Management Cloud") Oracle Order Management Cloud 3.3/5(13) ](https://www.g2.com/products/oracle-order-management-cloud/reviews) [ View All Alternatives ](https://www.g2.com/products/ibm-sterling-order-management/competitors/alternatives) IBM Sterling Order Management Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_5dc2578171ad5181f8b2dae607c34fbc/activeorder.jpg "Product Avatar Image") ActiveOrder™ 3.6/5(6) [ Compare Now ](https://www.g2.com/compare/activeorder-vs-ibm-sterling-order-management) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_baad98cea895af24e54da6efef15a8e8/salesforce-order-management.jpg "Product Avatar Image") Salesforce Order Management 4.2/5(121) [ Compare Now ](https://www.g2.com/compare/ibm-sterling-order-management-vs-salesforce-order-management) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d7a53e3f1d29e84ae00193a07789a2e4/sap-commerce-cloud.jpg "Product Avatar Image") SAP Commerce Cloud 4.3/5(334) [ Compare Now ](https://www.g2.com/compare/ibm-sterling-order-management-vs-sap-commerce-cloud) ##### Categories on G2 [Order Management](https://www.g2.com/categories/order-management) ##### Explore More [Best rated multi-country payroll provider](https://www.g2.com/discussions/what-s-the-best-rated-multi-country-payroll-provider)[Which presales tools are most trusted by sales engineers based on user reviews?](https://www.g2.com/discussions/which-presales-tools-are-most-trusted-by-sales-engineers-based-on-user-reviews)[Which company offers the most reliable AI infrastructure tools](https://www.g2.com/discussions/which-company-offers-the-most-reliable-ai-infrastructure-tools) [Who offers the best data observability services](https://www.g2.com/discussions/who-offers-the-best-data-observability-services)[Best generative AI toolkits for launching a new app](https://www.g2.com/discussions/what-are-the-best-generative-ai-toolkits-for-launching-a-new-app)[What is the top case management software for large law firms?](https://www.g2.com/discussions/what-is-the-top-case-management-software-for-large-law-firms) [Show MoreShow Less](javascript:void(0);)