CR

Verified User in Retail

Mid-Market (51-1000 emp.)

2/11/2019

Business partner of the seller or seller's competitor, not included in G2 scores.

"A complete solution foir ar eal omnichannel experience"

5/5

What do you like best about IBM Sterling Order Management?

Inventory visibility and the orchestration Review collected by and hosted on G2.com.

What do you dislike about IBM Sterling Order Management?

The UI can be better. Also the orchestration can have easier rules Review collected by and hosted on G2.com.

UA

Verified User in Accounting

Mid-Market (51-1000 emp.)

5/15/2018

"For my use, it works just fine"

3.5/5

What do you like best about IBM Sterling Order Management?

When I look up orders, it shows everything I need in good detail. I do like the interface, but it does take a while to learn how to navigate through all the different options to find what you need when looking at orders. Review collected by and hosted on G2.com.

What do you dislike about IBM Sterling Order Management?

I'm not sure if this is more the IBM or it is our side, but whenever we need to make modifications, it seems to take a while. Review collected by and hosted on G2.com.

What problems is IBM Sterling Order Management solving and how is that benefiting you?

IBM Order Management is our order management system. It and some other back-end software help sync the order information (like prices, taxes, shipping, promos) to our Epicor software, Our old management system would not did not sync tax, but with IBM, it has decreased our workload due to that issue. Review collected by and hosted on G2.com.

EM

Verified User in Music

Enterprise (> 1000 emp.)

2/12/2019

"I like oms"

4/5

What do you like best about IBM Sterling Order Management?

system stability and ease of of use for the users Review collected by and hosted on G2.com.

What do you dislike about IBM Sterling Order Management?

difficult to integrate with other systems Review collected by and hosted on G2.com.

CS

Verified User in Sporting Goods

Enterprise (> 1000 emp.)

2/14/2019

"amazing product to digitally fulfill tons of orders"

4/5

What do you like best about IBM Sterling Order Management?

impressed with how seamlessly Sterling Agents performs in the background. Review collected by and hosted on G2.com.

What do you dislike about IBM Sterling Order Management?

Database locks caused by humongous data. Review collected by and hosted on G2.com.

CR

Verified User in Retail

Enterprise (> 1000 emp.)

2/13/2019

Business partner of the seller or seller's competitor, not included in G2 scores.

"Flexible Fulfilment "

5/5

What do you like best about IBM Sterling Order Management?

extensive controls to manage the producat Review collected by and hosted on G2.com.

What do you dislike about IBM Sterling Order Management?

monolithic and need to more open sources Review collected by and hosted on G2.com.

UC

Verified User in Computer Software

Mid-Market (51-1000 emp.)

8/20/2018

"good"

3.5/5

What do you like best about IBM Sterling Order Management?

It reduces the amount of training needed to support customer. It improved the efficiency iof real time access Review collected by and hosted on G2.com.

What do you dislike about IBM Sterling Order Management?

The data used is to improve results not for decision making Review collected by and hosted on G2.com.

UF

Verified User in Financial Services

Enterprise (> 1000 emp.)

1/30/2017

"Review IBM "

3.5/5

What do you like best about IBM Sterling Order Management?

The best thing about this is that it is so easy to use. Review collected by and hosted on G2.com.

What do you dislike about IBM Sterling Order Management?

I don't like the user interface too much anymore. Review collected by and hosted on G2.com.

Recommendations to others considering IBM Sterling Order Management:

I would reccomend anyone to use this product, i would reccomend more training on this product to conirm. Review collected by and hosted on G2.com.

What problems is IBM Sterling Order Management solving and how is that benefiting you?

I use it to collaborate with the team on various projects, a great procect Review collected by and hosted on G2.com.

CS

Cristina S.

Customer Service Supervisor

Small-Business (50 or fewer emp.)

4/18/2018

"Great!"

5/5

What do you like best about IBM Sterling Order Management?

How easy it is to create invoices and store past invoices. Review collected by and hosted on G2.com.

What do you dislike about IBM Sterling Order Management?

the numbering on the invoices can be tricky Review collected by and hosted on G2.com.

IL

Verified User in Luxury Goods & Jewelry

Mid-Market (51-1000 emp.)

3/20/2018

"Sterling Order Management"

3.5/5

What do you like best about IBM Sterling Order Management?

clean processing of orders with the ability to support majority of order management processes and workflows as well as the ability to extend where necessary. Review collected by and hosted on G2.com.

What do you dislike about IBM Sterling Order Management?

The management of alerts and holds, limited order statuses. Review collected by and hosted on G2.com.

UR

Verified User in Retail

Enterprise (> 1000 emp.)

10/25/2016

"Order Management and Inventory Fulfillment Product"

4/5

What do you like best about IBM Sterling Order Management?

Great setup. The designers did a good job understanding the business process of order management, receipt of inventory as well as the many potential issues that come up can be easily understandable and dealt with quickly Review collected by and hosted on G2.com.

What do you dislike about IBM Sterling Order Management?

Sometimes special case of a hold code/inventory issue hold up the product in a particular warehouse and takes additional time to figure out what the individual issue is. Possibly add a comment box /custom hold codes to allow for any circumstance to be recorded Review collected by and hosted on G2.com.

Recommendations to others considering IBM Sterling Order Management:

Maybe add comment boxes to particular circumstances where Review collected by and hosted on G2.com.

What problems is IBM Sterling Order Management solving and how is that benefiting you?

Fulfilling orders in a timely manner. Receiving/transferring inventory in a timely manner between multiple locations and warehouses. Review collected by and hosted on G2.com.