--- title: IBM Sterling Order Management Reviews meta\_title: 'IBM Sterling Order Management Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 83 reviews by the users' company size, role or industry to find out how IBM Sterling Order Management works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 83 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Accounting & Finance url: https://www.g2.com/categories/accounting-finance --- # IBM Sterling Order Management Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by IBM Sterling Order Management but has limited features. Are you part of the IBM Sterling Order Management team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! IBM® Sterling Order Management helps you deliver on more customer promises by orchestrating smarter omnichannel order fulfillment.  Accelerate transformation by simplifying technology and implementation complexity to deliver omnichannel order fulfillment capabilities such as curbside pickup, buy online pickup in store (BOPIS), and ship from store (SFS). Empower your business to maximize results by managing business rules that are right for your customers and your business. With real-time inventory management, you can appropriate stock for demand and manage inventory turns. IBM Sterling Order Management provides an intuitive interface with easy-to-use functionality, so you don’t have to rely on IT. Use configurable features for order capture, including real-time inventory, through to fulfillment, to power customer experiences that grow sales while improving profitability. Order management that accommodates B2B complexity: For enterprises looking to accelerate B2B commerce growth and profitability, IBM Sterling Order Management enhances customer experiences, increases revenue, and improves operational margin. Leverage multi-enterprise inventory visibility to deliver the perfect order consistently, and reduce manual effort and costly errors by digitizing processes and automating workflows. Delight customers with B2C order management to deliver multi-channel fulfillment options. B2C customers expect fast and safe delivery with the option to add to, change orders in flight and the ability to determine when, where and how they receive an order. IBM® Sterling Order Management gives you and your customers options — like real-time views of how much inventory you have on-hand, personalized delivery options and the ability to split an order to multiple — so you can guarantee customer satisfaction and repeat business. Benefits Enhance the customer experience: Keep customer promises with flawless order fulfillment execution across every channel. Maximize inventory productivity: Meet peak-period demand and avoid overpromising, losing sales, or incurring unexpected charges. Leverage omnichannel capabilities: Empower customers to engage when and in any way they want, with capabilities such as curbside pickup, BOPIS, SFS, clienteling, drop shipping, and endless aisle. Improve operational margin: Reduce safety and dead stock with a focus on carrying costs. Automate processes, increase inventory turns, and minimize shipping expenses with ship-to-store options. Harness advanced intelligence: Utilize AI powered insights to scale operations and maximize profitability. Accelerate transformation: Simplify technology complexity with quick implementation to fast-track customer experiences. To learn more click here: https://www.ibm.com/products/order-management IBM Sterling Order Management is a component of the of the IBM Sterling Supply Chain Suite. The IBM Sterling Supply Chain Suite gives you the end-to-end visibility, real-time insights and recommended actions to turn disruptions into opportunities for customer engagement, growth and profit. To learn more click here: https://www.ibm.com/supply-chain/sterling * * * Seller [IBM](https://www.g2.com/sellers/ibm) Discussions [IBM Sterling Order Management Community](https://www.g2.com/products/ibm-sterling-order-management/discuss) Languages Supported German, English, French, Italian, Japanese, Korean, Polish, Russian, Spanish, Turkish, Chinese (Simplified) Solution Type All-in-One Overview by Mihaela Talmaciu Oprescu Show More ## Value at a Glance Averages based on real user reviews. ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/ibm-sterling-order-management/pricing) ## Top-Rated Alternatives [ ![SAP Commerce Cloud](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "SAP Commerce Cloud") SAP Commerce Cloud 4.3/5(334) ](https://www.g2.com/products/sap-commerce-cloud/reviews) [ ![Salesforce Order Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Salesforce Order Management") Salesforce Order Management 4.2/5(121) ](https://www.g2.com/products/salesforce-order-management/reviews) [ ![Oracle Order Management Cloud](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Oracle Order Management Cloud") Oracle Order Management Cloud 3.3/5(13) ](https://www.g2.com/products/oracle-order-management-cloud/reviews) [ View All Alternatives ](https://www.g2.com/products/ibm-sterling-order-management/competitors/alternatives) ## User Insights Average based on 83 real user reviews. Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") UR Verified User in Retail Enterprise (\> 1000 emp.) 2/13/2019 "IBM Order Management for Digital" 4/5 What do you like best about IBM Sterling Order Management? Multi-capability, easily configurable tool Review collected by and hosted on G2.com. What do you dislike about IBM Sterling Order Management? A bit of a niche skillset, can be hard to find continuing expertise Review collected by and hosted on G2.com. What problems is IBM Sterling Order Management solving and how is that benefiting you? We use IBM Order Management for our digital inventory, order management and order fulfillment functions. We are currently in the process of re-architecting our platform in the cloud. IBM OM does a lot of things out of the box very well. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Verified User in Sporting Goods](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Sporting Goods") IS Verified User in Sporting Goods Enterprise (\> 1000 emp.) 2/11/2019 "Omni channel order management" 3.5/5 What do you like best about IBM Sterling Order Management? Its flexible and most common omnu channel functionality is in out of the box product Review collected by and hosted on G2.com. What do you dislike about IBM Sterling Order Management? Some of the stack components have not kept up with advancements. The json api are not really usable as is. Review collected by and hosted on G2.com. Recommendations to others considering IBM Sterling Order Management: Very good of the shelf product, Review collected by and hosted on G2.com. What problems is IBM Sterling Order Management solving and how is that benefiting you? Its core order and inventory management is used for omni channel order management Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") UR Verified User in Retail Mid-Market (51-1000 emp.) 2/13/2019 "Buy on Line pick up in store" 3.5/5 What do you like best about IBM Sterling Order Management? the ability for an associate to work seemlessly with a client in real time without having to go back to the green screen. Transactions can be completed quickly,. Review collected by and hosted on G2.com. What do you dislike about IBM Sterling Order Management? Everything that I have seen with the product is great Review collected by and hosted on G2.com. What problems is IBM Sterling Order Management solving and how is that benefiting you? Less wait time for a customer Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") CR Verified User in Retail Enterprise (\> 1000 emp.) 2/13/2019 "Best to use for Mutli Retailer as a Commmon Order Management" 3.5/5 What do you like best about IBM Sterling Order Management? - Able to use Common Functionality for all Banners as neded and customize for a specific retailer when needed Review collected by and hosted on G2.com. What do you dislike about IBM Sterling Order Management? Delivery of New features is really slow & not yet micro services arechitecture Review collected by and hosted on G2.com. What problems is IBM Sterling Order Management solving and how is that benefiting you? Shipping from Store & Pickup Returns Inventory Management for selling Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") CI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 2/12/2019 Business partner of the seller or seller's competitor, not included in G2 scores. "Getting Control of Orders Across the Enterprise" 4.5/5 What do you like best about IBM Sterling Order Management? Having access to Inventory Visibility makes it so much easier to fulfill orders. Review collected by and hosted on G2.com. What do you dislike about IBM Sterling Order Management? Integration with legacy applications can be tricky Review collected by and hosted on G2.com. Recommendations to others considering IBM Sterling Order Management: Make sure you have experienced resources for the poroject Review collected by and hosted on G2.com. What problems is IBM Sterling Order Management solving and how is that benefiting you? Improved customer service with Order Management Better order fulfillment through inventory visibility Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 2/12/2019 "IBM OMS" 5/5 What do you like best about IBM Sterling Order Management? What I really like is the Multi Brand capability, and the configuration vs coding philosophy Review collected by and hosted on G2.com. What do you dislike about IBM Sterling Order Management? I think that the UIs could improve some, though I haven't seen the latest iteration Review collected by and hosted on G2.com. What problems is IBM Sterling Order Management solving and how is that benefiting you? Faster , more flexible ordering at speed Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") CR Verified User in Retail Enterprise (\> 1000 emp.) 2/13/2019 Business partner of the seller or seller's competitor, not included in G2 scores. "Lack of Worldwide Focus" 4.5/5 What do you like best about IBM Sterling Order Management? Extensibility allows ability to make up for gaps missing in product. Review collected by and hosted on G2.com. What do you dislike about IBM Sterling Order Management? Lack of improvements to functional capabilities and velocity in past 10 years. Review collected by and hosted on G2.com. Recommendations to others considering IBM Sterling Order Management: Consider implementation partner carefully. Review collected by and hosted on G2.com. What problems is IBM Sterling Order Management solving and how is that benefiting you? Enabling omni channel and improved inventory visibility. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") CI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 2/13/2019 "Great experience with OMS" 5/5 What do you like best about IBM Sterling Order Management? Robustness, capabilities, cloud offering Review collected by and hosted on G2.com. What do you dislike about IBM Sterling Order Management? nothing really that I dislike. It's difficult to find good IBM site documentation on OMS. Would be helpful to organize or share out that information Review collected by and hosted on G2.com. What problems is IBM Sterling Order Management solving and how is that benefiting you? multiple fulfillment locations Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Christopher J. K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Christopher J. K.") CK Christopher J. K. Manager, Compensation & Business Analytics Financial Services Small-Business (50 or fewer emp.) 8/15/2018 Business partner of the seller or seller's competitor, not included in G2 scores. "IBM Order Management" 3.5/5 What do you like best about IBM Sterling Order Management? Order management helps us minimize shipping and expediting costs for our products. It also helps improve our customer loyalty and satisfaction, by helping us see who/where/what is in recurring demand. Review collected by and hosted on G2.com. What do you dislike about IBM Sterling Order Management? The user interface seems somewhat archaic compared to other competitors in the space (i.e Salesforce). Review collected by and hosted on G2.com. Recommendations to others considering IBM Sterling Order Management: Look to work with a 3rd party vendor in setting up Review collected by and hosted on G2.com. What problems is IBM Sterling Order Management solving and how is that benefiting you? We use IBM Order Management to Increase look at fill rates and inventory turns for our business. This helps us reduce markdowns and buffer stock inventory where necessary Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") CR Verified User in Retail Enterprise (\> 1000 emp.) 2/13/2019 Business partner of the seller or seller's competitor, not included in G2 scores. "OM roadmap" 4.5/5 What do you like best about IBM Sterling Order Management? Newly offered features, specially for the dashboards Review collected by and hosted on G2.com. What do you dislike about IBM Sterling Order Management? Nothing special, but if there is, I dont' like the configurators existing on multiple products. Review collected by and hosted on G2.com. Recommendations to others considering IBM Sterling Order Management: Hands on experience Review collected by and hosted on G2.com. What problems is IBM Sterling Order Management solving and how is that benefiting you? Centralization of the distributed data Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ## Questions about IBM Sterling Order Management? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about IBM Sterling Order Management ](https://www.g2.com/products/ibm-sterling-order-management/discussions/new) ![Nitin S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nitin S.") NS Nitin Sharma® • Last activity about 6 years ago What is the pipeline of features IBM has for the OMS in near future ? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/26401-what-is-the-pipeline-of-features-ibm-has-for-the-oms-in-near-future) GU Guest User What is IBM Sterling Order Management used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-ibm-sterling-order-management-used-for) [ View all Discussions ](https://www.g2.com/products/ibm-sterling-order-management/discuss) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. [ View More Pricing Information ](https://www.g2.com/products/ibm-sterling-order-management/pricing) IBM Sterling Order Management Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_5dc2578171ad5181f8b2dae607c34fbc/activeorder.jpg "Product Avatar Image") ActiveOrder™ 3.6/5(6) [ Compare Now ](https://www.g2.com/compare/activeorder-vs-ibm-sterling-order-management) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_baad98cea895af24e54da6efef15a8e8/salesforce-order-management.jpg "Product Avatar Image") Salesforce Order Management 4.2/5(121) [ Compare Now ](https://www.g2.com/compare/ibm-sterling-order-management-vs-salesforce-order-management) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d7a53e3f1d29e84ae00193a07789a2e4/sap-commerce-cloud.jpg "Product Avatar Image") SAP Commerce Cloud 4.3/5(334) [ Compare Now ](https://www.g2.com/compare/ibm-sterling-order-management-vs-sap-commerce-cloud) ##### ##### IBM Sterling Order Management Features Order Entry Entry Register Notifications Order Tracking Shipping Tracking Backorder Inventory Management Stock Levels Flow Of Goods Reserving Goods Customer Management Order Status Information Access Email Notifications [ View More Features ](https://www.g2.com/products/ibm-sterling-order-management/features) ##### Categories on G2 [Order Management](https://www.g2.com/categories/order-management) ##### Explore More [echo3D vs Zapworks: which AR content management system is worth it for designers needing diverse 3D asset libraries for architectural visualization?](https://www.g2.com/discussions/echo3d-vs-zapworks-which-ar-content-management-system-is-worth-it-for-designers-needing-diverse-3d-asset-libraries-for-architectural-visualization)[What should construction teams evaluate when choosing jobsite management software for scheduling jobs with short notice?](https://www.g2.com/discussions/what-should-construction-teams-evaluate-when-choosing-jobsite-management-software-for-scheduling-jobs-with-short-notice)[Top voice command software for desktop workspaces](https://www.g2.com/discussions/top-voice-command-software-for-desktop-workspaces) [What low code mobile app builder platforms work best for teams beginning digital transformation?](https://www.g2.com/discussions/what-low-code-mobile-app-builder-platforms-work-best-for-teams-beginning-digital-transformation)[What application release orchestration platforms work best for a platform engineering team standardizing deployment pipelines across 50 or more microservices at once?](https://www.g2.com/discussions/what-application-release-orchestration-platforms-work-best-for-a-platform-engineering-team-standardizing-deployment-pipelines-across-50-or-more-microservices-at-once)[What are the top platforms for virtual and hybrid event promotion?](https://www.g2.com/discussions/what-are-the-top-platforms-for-virtual-and-hybrid-event-promotion) [Show MoreShow Less](javascript:void(0);)