--- title: IBM Sterling Order Management Reviews meta\_title: 'IBM Sterling Order Management Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 83 reviews by the users' company size, role or industry to find out how IBM Sterling Order Management works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 83 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Accounting & Finance url: https://www.g2.com/categories/accounting-finance --- # IBM Sterling Order Management Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by IBM Sterling Order Management but has limited features. Are you part of the IBM Sterling Order Management team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! IBM® Sterling Order Management helps you deliver on more customer promises by orchestrating smarter omnichannel order fulfillment.  Accelerate transformation by simplifying technology and implementation complexity to deliver omnichannel order fulfillment capabilities such as curbside pickup, buy online pickup in store (BOPIS), and ship from store (SFS). Empower your business to maximize results by managing business rules that are right for your customers and your business. With real-time inventory management, you can appropriate stock for demand and manage inventory turns. IBM Sterling Order Management provides an intuitive interface with easy-to-use functionality, so you don’t have to rely on IT. Use configurable features for order capture, including real-time inventory, through to fulfillment, to power customer experiences that grow sales while improving profitability. Order management that accommodates B2B complexity: For enterprises looking to accelerate B2B commerce growth and profitability, IBM Sterling Order Management enhances customer experiences, increases revenue, and improves operational margin. Leverage multi-enterprise inventory visibility to deliver the perfect order consistently, and reduce manual effort and costly errors by digitizing processes and automating workflows. Delight customers with B2C order management to deliver multi-channel fulfillment options. B2C customers expect fast and safe delivery with the option to add to, change orders in flight and the ability to determine when, where and how they receive an order. IBM® Sterling Order Management gives you and your customers options — like real-time views of how much inventory you have on-hand, personalized delivery options and the ability to split an order to multiple — so you can guarantee customer satisfaction and repeat business. Benefits Enhance the customer experience: Keep customer promises with flawless order fulfillment execution across every channel. Maximize inventory productivity: Meet peak-period demand and avoid overpromising, losing sales, or incurring unexpected charges. Leverage omnichannel capabilities: Empower customers to engage when and in any way they want, with capabilities such as curbside pickup, BOPIS, SFS, clienteling, drop shipping, and endless aisle. Improve operational margin: Reduce safety and dead stock with a focus on carrying costs. Automate processes, increase inventory turns, and minimize shipping expenses with ship-to-store options. Harness advanced intelligence: Utilize AI powered insights to scale operations and maximize profitability. Accelerate transformation: Simplify technology complexity with quick implementation to fast-track customer experiences. To learn more click here: https://www.ibm.com/products/order-management IBM Sterling Order Management is a component of the of the IBM Sterling Supply Chain Suite. The IBM Sterling Supply Chain Suite gives you the end-to-end visibility, real-time insights and recommended actions to turn disruptions into opportunities for customer engagement, growth and profit. To learn more click here: https://www.ibm.com/supply-chain/sterling * * * Seller [IBM](https://www.g2.com/sellers/ibm) Discussions [IBM Sterling Order Management Community](https://www.g2.com/products/ibm-sterling-order-management/discuss) Languages Supported German, English, French, Italian, Japanese, Korean, Polish, Russian, Spanish, Turkish, Chinese (Simplified) Solution Type All-in-One Overview by Mihaela Talmaciu Oprescu Show More ## Value at a Glance Averages based on real user reviews. ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/ibm-sterling-order-management/pricing) ## Top-Rated Alternatives [ ![SAP Commerce Cloud](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "SAP Commerce Cloud") SAP Commerce Cloud 4.3/5(334) ](https://www.g2.com/products/sap-commerce-cloud/reviews) [ ![Salesforce Order Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Salesforce Order Management") Salesforce Order Management 4.2/5(121) ](https://www.g2.com/products/salesforce-order-management/reviews) [ ![Oracle Order Management Cloud](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Oracle Order Management Cloud") Oracle Order Management Cloud 3.3/5(13) ](https://www.g2.com/products/oracle-order-management-cloud/reviews) [ View All Alternatives ](https://www.g2.com/products/ibm-sterling-order-management/competitors/alternatives) ## User Insights Average based on 83 real user reviews. Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![shubham s.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "shubham s.") SS shubham s. DevOps Engineer Enterprise (\> 1000 emp.) 1/3/2022 "Cost effecting services" 4/5 What do you like best about IBM Sterling Order Management? We can store the object-level file on the IBM STERLING store services. Review collected by and hosted on G2.com. What do you dislike about IBM Sterling Order Management? Sometimes I can feel it's too slow the service. There will be downtime on it. Review collected by and hosted on G2.com. What problems is IBM Sterling Order Management solving and how is that benefiting you? Yes, it's problem-solving. We can store a lot of data into it. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Pharmaceuticals](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Pharmaceuticals") IP Verified User in Pharmaceuticals Enterprise (\> 1000 emp.) 2/15/2022 "Good Order Management tool with few limitations" 3/5 What do you like best about IBM Sterling Order Management? Single point of contact application with all the supply channels to monitor to demand needs Alerts and updates with accurate information Review collected by and hosted on G2.com. What do you dislike about IBM Sterling Order Management? Documentation limited presence in global operations warehouse management Review collected by and hosted on G2.com. What problems is IBM Sterling Order Management solving and how is that benefiting you? Single source for tracking applications Integration with external applications Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") UR Verified User in Retail Enterprise (\> 1000 emp.) 12/24/2021 "enhancement on order processing by adopting IBM store engagement" 5/5 What do you like best about IBM Sterling Order Management? efficient software, greater visibility easy integration Review collected by and hosted on G2.com. What do you dislike about IBM Sterling Order Management? tech issues qre not resolved easily take time Review collected by and hosted on G2.com. Recommendations to others considering IBM Sterling Order Management: application backup support Review collected by and hosted on G2.com. What problems is IBM Sterling Order Management solving and how is that benefiting you? better utilisation of time, makes order processing efficient Review collected by and hosted on G2.com. Show More 12/24/2022 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") CC Verified User in Computer Software Mid-Market (51-1000 emp.) 11/27/2021 "The best product for retail and e-commerce" 5/5 What do you like best about IBM Sterling Order Management? It's very user friendly. Everything you can find on IBM portal or Java docs . Review collected by and hosted on G2.com. What do you dislike about IBM Sterling Order Management? There is no guidance or training available in google . Also you can find any answers in google Review collected by and hosted on G2.com. What problems is IBM Sterling Order Management solving and how is that benefiting you? Retail and e-commerce all platform is covered with IBM sterling OMS. Inventory, order management warehouse etc Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Priyanka M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Priyanka M.") PM Priyanka M. Financial Executive Enterprise (\> 1000 emp.) 10/13/2021 "IBM" 4.5/5 What do you like best about IBM Sterling Order Management? Can access the data very easily and help in accumulating the info Review collected by and hosted on G2.com. What do you dislike about IBM Sterling Order Management? Hacking can be done it system is not used properly Review collected by and hosted on G2.com. What problems is IBM Sterling Order Management solving and how is that benefiting you? Accumulation of data and bifurcation of data accordingly Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") UH Verified User in Health, Wellness and Fitness Small-Business (50 or fewer emp.) 11/10/2021 "IBM Sterling Store deep review" 4/5 What do you like best about IBM Sterling Order Management? It provide superior customer service and very helpfull Review collected by and hosted on G2.com. What do you dislike about IBM Sterling Order Management? Nothing as such only the delivery date should be improved Review collected by and hosted on G2.com. Recommendations to others considering IBM Sterling Order Management: Yes all my colleagues are using it Review collected by and hosted on G2.com. What problems is IBM Sterling Order Management solving and how is that benefiting you? it provides basic daily needs, mainly the clothes we buy for gifts and use Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") GF Verified User in Financial Services Mid-Market (51-1000 emp.) 7/29/2021 "Ease of Order management" 4.5/5 Describe the project or task IBM Sterling Order Management helped with: With the AI integration it really helps to give the supply chain a real push. It brings all the different components together in a real fit and helps to deliver at the highest level Review collected by and hosted on G2.com. What do you like best about IBM Sterling Order Management? The interface and ease of use. Ai capabilities helps predictive analysis Review collected by and hosted on G2.com. What do you dislike about IBM Sterling Order Management? Nothing as of now as it's reallly evolving Review collected by and hosted on G2.com. What problems is IBM Sterling Order Management solving and how is that benefiting you? It saves hours of efforts as it brings together different components and couples it quite wel Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Upasana M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Upasana M.") UM Upasana M. Senior System Engineer Enterprise (\> 1000 emp.) 11/24/2020 Business partner of the seller or seller's competitor, not included in G2 scores. "Me and my organization find IBM Sterling order management reallyuseful" 5/5 What do you like best about IBM Sterling Order Management? It is the best Order management platform out there and we have been using it since it was out in the market.. it is really easy to understand and provides various features to make enhancements or make integrations with other applications etc.. it is also a flawless product with very little bug fixes needed.. it has many features that are very useful for the flawless movement of order from one stage to another.. Review collected by and hosted on G2.com. What do you dislike about IBM Sterling Order Management? I cannot think of any but I guess it will be its look I guess and that too because it is really old and tht is how it was designed to look.. but the configurator could use a little more changes other than that I do not have any problems as such.. Review collected by and hosted on G2.com. What problems is IBM Sterling Order Management solving and how is that benefiting you? I have been working with the internal solutions team in my organization and work with sterling as a product and enhancements on top of it like various tools for the ease of our clients and also try to do different integrations with other platforms like payment platforms or carriers and all so that we can provide a complete solution to our clients Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Anurag M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anurag M.") AM Anurag M. Head Of Technology Enterprise (\> 1000 emp.) 11/3/2020 "Best of breed order management solution" 4.5/5 What do you like best about IBM Sterling Order Management? Robust, Flexible to modify, Ease of integration, multiple rules and combination can be configured, All logics work at SKU/quantity level which is ideal Review collected by and hosted on G2.com. What do you dislike about IBM Sterling Order Management? User Interface is not friendly. API driven model sometimes gives challenges in customization and also understanding the DB structure Review collected by and hosted on G2.com. Recommendations to others considering IBM Sterling Order Management: If you are looking for the best in the industry OMS, do not think beyond IBM Sterling Review collected by and hosted on G2.com. What problems is IBM Sterling Order Management solving and how is that benefiting you? Omni channel order orchestration and fulfillment models are achieved with ease. Have integrated with various ecommerce platforms like Hybris, Magento, open source as well as with ERPs with minimal challenges. Ensured full visibility and traceability of order orchestration flows and helped in fine tuning business logics Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Pooja S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pooja S.") PS Pooja S. IT Graduate Assistant Enterprise (\> 1000 emp.) 11/4/2020 "A great tool to work with." 4.5/5 What do you like best about IBM Sterling Order Management? The ease to develop something in the application and the modular structure of the application. Review collected by and hosted on G2.com. What do you dislike about IBM Sterling Order Management? Its bit complex in the beginning to learn the system, plus there are not much helpful documents available online. Review collected by and hosted on G2.com. Recommendations to others considering IBM Sterling Order Management: Please refer multiple documents as its a bit difficult to get hold of it very fast. Allot some time to understand the application. Otherwise its a great product to work with and easy to follow. Review collected by and hosted on G2.com. What problems is IBM Sterling Order Management solving and how is that benefiting you? I have used IBM Sterling Order Management to make a retail store go completely online and track the status of orders and inventory. It is really very effective tool, and provides smooth processing of orders. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about IBM Sterling Order Management? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about IBM Sterling Order Management ](https://www.g2.com/products/ibm-sterling-order-management/discussions/new) ![Nitin S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nitin S.") NS Nitin Sharma® • Last activity about 6 years ago What is the pipeline of features IBM has for the OMS in near future ? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/26401-what-is-the-pipeline-of-features-ibm-has-for-the-oms-in-near-future) GU Guest User What is IBM Sterling Order Management used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-ibm-sterling-order-management-used-for) [ View all Discussions ](https://www.g2.com/products/ibm-sterling-order-management/discuss) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. [ View More Pricing Information ](https://www.g2.com/products/ibm-sterling-order-management/pricing) IBM Sterling Order Management Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_5dc2578171ad5181f8b2dae607c34fbc/activeorder.jpg "Product Avatar Image") ActiveOrder™ 3.6/5(6) [ Compare Now ](https://www.g2.com/compare/activeorder-vs-ibm-sterling-order-management) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_baad98cea895af24e54da6efef15a8e8/salesforce-order-management.jpg "Product Avatar Image") Salesforce Order Management 4.2/5(121) [ Compare Now ](https://www.g2.com/compare/ibm-sterling-order-management-vs-salesforce-order-management) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d7a53e3f1d29e84ae00193a07789a2e4/sap-commerce-cloud.jpg "Product Avatar Image") SAP Commerce Cloud 4.3/5(334) [ Compare Now ](https://www.g2.com/compare/ibm-sterling-order-management-vs-sap-commerce-cloud) ##### ##### IBM Sterling Order Management Features Order Entry Entry Register Notifications Order Tracking Shipping Tracking Backorder Inventory Management Stock Levels Flow Of Goods Reserving Goods Customer Management Order Status Information Access Email Notifications [ View More Features ](https://www.g2.com/products/ibm-sterling-order-management/features) ##### Categories on G2 [Order Management](https://www.g2.com/categories/order-management) ##### Explore More [Are there tools that integrate with data rooms for project management?](https://www.g2.com/discussions/are-there-tools-that-integrate-with-data-rooms-for-project-management)[Which mobile crash reporting services give the most detailed diagnostics?](https://www.g2.com/discussions/which-mobile-crash-reporting-services-give-the-most-detailed-diagnostics)[PowerSchool SIS vs Infinite Campus vs Alma SIS for a K-12 school district selecting a new student information system: which gives the best balance of feature completeness, ease of use for teachers, and total cost of ownership?](https://www.g2.com/discussions/powerschool-sis-vs-infinite-campus-vs-alma-sis-for-a-k-12-school-district-selecting-a-new-student-information-system-which-gives-the-best-balance-of-feature-completeness-ease-of-use-for-teachers-and-total-cost-of-ownership) [Popular VoIP platforms for corporate use](https://www.g2.com/discussions/popular-voip-platforms-for-corporate-use)[Google Cloud Speech-to-Text reviews](https://www.g2.com/products/google-cloud-speech-to-text/reviews)[What implementation approaches and best practices have the top Oracle EBS resellers developed for enterprise-scale projects?](https://www.g2.com/discussions/what-implementation-approaches-and-best-practices-have-the-top-oracle-ebs-resellers-developed-for-enterprise-scale-projects) [Show MoreShow Less](javascript:void(0);)