--- title: IBM Sterling Order Management Reviews meta\_title: 'IBM Sterling Order Management Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 83 reviews by the users' company size, role or industry to find out how IBM Sterling Order Management works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 83 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Accounting & Finance url: https://www.g2.com/categories/accounting-finance --- # IBM Sterling Order Management Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by IBM Sterling Order Management but has limited features. Are you part of the IBM Sterling Order Management team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! IBM® Sterling Order Management helps you deliver on more customer promises by orchestrating smarter omnichannel order fulfillment.  Accelerate transformation by simplifying technology and implementation complexity to deliver omnichannel order fulfillment capabilities such as curbside pickup, buy online pickup in store (BOPIS), and ship from store (SFS). Empower your business to maximize results by managing business rules that are right for your customers and your business. With real-time inventory management, you can appropriate stock for demand and manage inventory turns. IBM Sterling Order Management provides an intuitive interface with easy-to-use functionality, so you don’t have to rely on IT. Use configurable features for order capture, including real-time inventory, through to fulfillment, to power customer experiences that grow sales while improving profitability. Order management that accommodates B2B complexity: For enterprises looking to accelerate B2B commerce growth and profitability, IBM Sterling Order Management enhances customer experiences, increases revenue, and improves operational margin. Leverage multi-enterprise inventory visibility to deliver the perfect order consistently, and reduce manual effort and costly errors by digitizing processes and automating workflows. Delight customers with B2C order management to deliver multi-channel fulfillment options. B2C customers expect fast and safe delivery with the option to add to, change orders in flight and the ability to determine when, where and how they receive an order. IBM® Sterling Order Management gives you and your customers options — like real-time views of how much inventory you have on-hand, personalized delivery options and the ability to split an order to multiple — so you can guarantee customer satisfaction and repeat business. Benefits Enhance the customer experience: Keep customer promises with flawless order fulfillment execution across every channel. Maximize inventory productivity: Meet peak-period demand and avoid overpromising, losing sales, or incurring unexpected charges. Leverage omnichannel capabilities: Empower customers to engage when and in any way they want, with capabilities such as curbside pickup, BOPIS, SFS, clienteling, drop shipping, and endless aisle. Improve operational margin: Reduce safety and dead stock with a focus on carrying costs. Automate processes, increase inventory turns, and minimize shipping expenses with ship-to-store options. Harness advanced intelligence: Utilize AI powered insights to scale operations and maximize profitability. Accelerate transformation: Simplify technology complexity with quick implementation to fast-track customer experiences. To learn more click here: https://www.ibm.com/products/order-management IBM Sterling Order Management is a component of the of the IBM Sterling Supply Chain Suite. The IBM Sterling Supply Chain Suite gives you the end-to-end visibility, real-time insights and recommended actions to turn disruptions into opportunities for customer engagement, growth and profit. To learn more click here: https://www.ibm.com/supply-chain/sterling * * * Seller [IBM](https://www.g2.com/sellers/ibm) Discussions [IBM Sterling Order Management Community](https://www.g2.com/products/ibm-sterling-order-management/discuss) Languages Supported German, English, French, Italian, Japanese, Korean, Polish, Russian, Spanish, Turkish, Chinese (Simplified) Solution Type All-in-One Overview by Mihaela Talmaciu Oprescu Show More ## Value at a Glance Averages based on real user reviews. ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/ibm-sterling-order-management/pricing) ## Top-Rated Alternatives [ ![SAP Commerce Cloud](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "SAP Commerce Cloud") SAP Commerce Cloud 4.3/5(334) ](https://www.g2.com/products/sap-commerce-cloud/reviews) [ ![Salesforce Order Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Salesforce Order Management") Salesforce Order Management 4.2/5(121) ](https://www.g2.com/products/salesforce-order-management/reviews) [ ![Oracle Order Management Cloud](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Oracle Order Management Cloud") Oracle Order Management Cloud 3.3/5(13) ](https://www.g2.com/products/oracle-order-management-cloud/reviews) [ View All Alternatives ](https://www.g2.com/products/ibm-sterling-order-management/competitors/alternatives) ## User Insights Average based on 83 real user reviews. Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Gunjan D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gunjan D.") GD Gunjan D. Associate Technology Level L2 Enterprise (\> 1000 emp.) 1/7/2022 "IBM Sterling OMS Review" 4/5 What do you like best about IBM Sterling Order Management? IBM sterling OMS very cutomized nad we can even custom it for our clients as well.We have different platforms to perform different tasks like call centre, business centre and webspher . Review collected by and hosted on G2.com. What do you dislike about IBM Sterling Order Management? If we can make it a bit faster ,like whenever we want to open configurator or system management it takes a lot time.if we will make a bit faster and logging can be better also. Review collected by and hosted on G2.com. What problems is IBM Sterling Order Management solving and how is that benefiting you? we make it cutomized for our clients.We peform integration with 3rd parties.It is very vast and have seperate platforms to perform different actions .The documentation that we have it is awesome. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") CR Verified User in Retail Mid-Market (51-1000 emp.) 12/27/2021 "Best of breed Order Management solution" 4/5 What do you like best about IBM Sterling Order Management? Sterling OMS is one of the finest and most comprehensive off-the-shelf order management and inventory management solution. It can cater to both B2B and B2B business use cases. It has rich feature flows for Sales Order, Purchase Order, Return Order, Work order lifecycle flows with both inbound and outbound inventory movements through shipments. The product is configurable to support 'ship to home', 'ship from store' , and 'pickup at store' scenarios. It is very flexible and has extensive system integration ports for upstream and downstream systems for the eCommerce system landscape. Review collected by and hosted on G2.com. What do you dislike about IBM Sterling Order Management? The product is robust but lacks the latest technology stack like No SQL database support, rest service, and Kafka integrations, out of the box. The performance might be an issue in the case of very diverse and large inventory fulfillment networks. The product version upgrades are complex and challenging activities. Review collected by and hosted on G2.com. What problems is IBM Sterling Order Management solving and how is that benefiting you? Somebody can use IBM Sterling Order Management for entire customer sales orders, reverse logistics, and purchase orders management, specially for the eCommerce business. The high flexibility and extensibility of the product allow us to model order workflows based on clients' business processes. It is easy to override the standard out-of-the-box functionality with custom code. The out-of-box rules configurations are easy and feature-rich. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Nagaraj M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nagaraj M.") NM Nagaraj M. QA LEAD Mid-Market (51-1000 emp.) 12/10/2021 "QA Lead" 5/5 What do you like best about IBM Sterling Order Management? Single source of inventory across OMNI channels Review collected by and hosted on G2.com. What do you dislike about IBM Sterling Order Management? Needs have store processing built in function Review collected by and hosted on G2.com. Recommendations to others considering IBM Sterling Order Management: Base single source of inventory for omni channels Review collected by and hosted on G2.com. What problems is IBM Sterling Order Management solving and how is that benefiting you? OMNI inventory across channels, internationalization Review collected by and hosted on G2.com. Show More 3/18/2022 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Management Consulting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Management Consulting") UM Verified User in Management Consulting Mid-Market (51-1000 emp.) 12/18/2021 "Deep and Interesting" 4/5 What do you like best about IBM Sterling Order Management? In the oms there are certain ways to do the same thing and that's what I like because if you are not able to understand one way then you can try another its not mandatory to focus on one method. Review collected by and hosted on G2.com. What do you dislike about IBM Sterling Order Management? The build of IBM oms overall can be more eye appealing and interactive. The user flow could be improved and the layout could be more intuitive. It needs a modern touch I think. Review collected by and hosted on G2.com. Recommendations to others considering IBM Sterling Order Management: It's a nice software that covers almost all the features though this product is not for wholesalers because I didn't saw that feature. Review collected by and hosted on G2.com. What problems is IBM Sterling Order Management solving and how is that benefiting you? So I am working on a project and it's a pharmaceutical project and I am working on creating orders and adjusting inventory for the items, dirty nodes and early transfer orders. Dirty node is a very good feature and also very helpful. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Seller invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") CC Verified User in Computer Software Enterprise (\> 1000 emp.) 12/15/2021 "One place to learn Supply chain" 4.5/5 What do you like best about IBM Sterling Order Management? Ibm oms is the most efficient tool to fulfill any order management probl m statemnet. Its in high demand and anyone can learn it and work on it. Its easy and quick Review collected by and hosted on G2.com. What do you dislike about IBM Sterling Order Management? Little bit old in tech stack, if someone is a geek in tech stack they will not like to work on it. Very less open source learning platform. Its restricted for some new generation use cases. Review collected by and hosted on G2.com. What problems is IBM Sterling Order Management solving and how is that benefiting you? IBM STERLING OMS helps to resolve any issues related to fulfillment or order capture modules of any ecommerce application. Its extensive sourcing and order allocation logic is good for any big retailers. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite SM Shahnawaz M. IBM Sterling Commerce Developer Small-Business (50 or fewer emp.) 1/13/2022 "IBM Sterling OMS is a very Niche skill, that is leading the commerce in supply chain management" 5/5 What do you like best about IBM Sterling Order Management? It's APIs and usability of the tools and documentation which makes is easy and very helpful to work Review collected by and hosted on G2.com. What do you dislike about IBM Sterling Order Management? It's fixpacks and the response from the IBM team for the PMRs Review collected by and hosted on G2.com. Recommendations to others considering IBM Sterling Order Management: Very advisable Review collected by and hosted on G2.com. What problems is IBM Sterling Order Management solving and how is that benefiting you? We are solving problems for the client requirement for the OMS. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Rakesh M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rakesh M.") RM Rakesh M. Lead Software Engineer Small-Business (50 or fewer emp.) 12/7/2021 Business partner of the seller or seller's competitor, not included in G2 scores. "Thoughts on IBM Sterling Order Management" 5/5 What do you like best about IBM Sterling Order Management? You have the flexibility to do anything by using sterling based on requirements, we can do prime delivery, 2 hours delivery, everything is possible from IBM sterling, Review collected by and hosted on G2.com. What do you dislike about IBM Sterling Order Management? Maintenance takes some huge time while you are on sale, and Payments need to be changed a bit, and other than that i don't see any gap. Sterling has huge dependence and bit hard to replace it Review collected by and hosted on G2.com. What problems is IBM Sterling Order Management solving and how is that benefiting you? Have faced issues on sterling sourcing and scheduling, and I have fixed the issues and achieved a lot of progress on delivering the item on time, I am kind of proud of it Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Raghvendra P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Raghvendra P.") RP Raghvendra P. Associate Manager Mid-Market (51-1000 emp.) 9/28/2021 "IBM Sterling Store engagement review" 4.5/5 What do you like best about IBM Sterling Order Management? One platform to view supply and demand against utilization and is exact with the dates. IBM Sterling Order Management is well suited for integrated order fulfillment processes across all selling channels to provide a seamless customer fulfillment experience. Review collected by and hosted on G2.com. What do you dislike about IBM Sterling Order Management? They need to deep dive to provide more support for warehouse management which is relatively weak. Software depth and breadth of functionality is challenged in complex supply chain operations. Review collected by and hosted on G2.com. What problems is IBM Sterling Order Management solving and how is that benefiting you? I have used IBM sterling for a store to go online completely during the pandemic, where it helped us to track the order status and inventory. It was a bit complex to learn initially but made our life so easy during the later part—best way to track the delivery process for the customers. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Logistics and Supply Chain](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Logistics and Supply Chain") CL Verified User in Logistics and Supply Chain Mid-Market (51-1000 emp.) 12/14/2021 "Working with IBM sterling order management system with payment integration and master data setup" 4/5 What do you like best about IBM Sterling Order Management? The most helpful part of ibm order management system is you can do any customisation at any level of product execution. It help Developer to customise easily. Review collected by and hosted on G2.com. What do you dislike about IBM Sterling Order Management? The least helpful about ibm order management system is to documentation , ibm do not have more documentation and information about the error which can be occurred while development of product. Ibm should have one stack overflow like database where we can search the error which developing the product. Review collected by and hosted on G2.com. Recommendations to others considering IBM Sterling Order Management: You can use ibm sterling order management . It is best for management of orders. Review collected by and hosted on G2.com. What problems is IBM Sterling Order Management solving and how is that benefiting you? I solved the inventory management requirement with help of ibm order management. It gives consolidated inventory picture. Our business performance is increased by using this product. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Apparel & Fashion](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Apparel & Fashion") CA Verified User in Apparel & Fashion Small-Business (50 or fewer emp.) 12/14/2021 "Great tool to manage businesses with orders from different platform and large set of stores." 5/5 What do you like best about IBM Sterling Order Management? Core logic of sourcing and scheduling by managing inventory supply and demand. Review collected by and hosted on G2.com. What do you dislike about IBM Sterling Order Management? Everything is helpful but it is very huge applications and tightly coupled between every module. Review collected by and hosted on G2.com. Recommendations to others considering IBM Sterling Order Management: If you have a business with large set of store across the world and looking for application which will best handle of sourcing and handling inventory then IBM Sterling Order Management is the one you are looking for. Review collected by and hosted on G2.com. What problems is IBM Sterling Order Management solving and how is that benefiting you? Decision making on sourcing node using sourcing rules. Inventory solution to sync between systems. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ## Questions about IBM Sterling Order Management? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about IBM Sterling Order Management ](https://www.g2.com/products/ibm-sterling-order-management/discussions/new) ![Nitin S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nitin S.") NS Nitin Sharma® • Last activity about 6 years ago What is the pipeline of features IBM has for the OMS in near future ? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/26401-what-is-the-pipeline-of-features-ibm-has-for-the-oms-in-near-future) GU Guest User What is IBM Sterling Order Management used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-ibm-sterling-order-management-used-for) [ View all Discussions ](https://www.g2.com/products/ibm-sterling-order-management/discuss) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. [ View More Pricing Information ](https://www.g2.com/products/ibm-sterling-order-management/pricing) IBM Sterling Order Management Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_5dc2578171ad5181f8b2dae607c34fbc/activeorder.jpg "Product Avatar Image") ActiveOrder™ 3.6/5(6) [ Compare Now ](https://www.g2.com/compare/activeorder-vs-ibm-sterling-order-management) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_baad98cea895af24e54da6efef15a8e8/salesforce-order-management.jpg "Product Avatar Image") Salesforce Order Management 4.2/5(121) [ Compare Now ](https://www.g2.com/compare/ibm-sterling-order-management-vs-salesforce-order-management) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d7a53e3f1d29e84ae00193a07789a2e4/sap-commerce-cloud.jpg "Product Avatar Image") SAP Commerce Cloud 4.3/5(334) [ Compare Now ](https://www.g2.com/compare/ibm-sterling-order-management-vs-sap-commerce-cloud) ##### ##### IBM Sterling Order Management Features Order Entry Entry Register Notifications Order Tracking Shipping Tracking Backorder Inventory Management Stock Levels Flow Of Goods Reserving Goods Customer Management Order Status Information Access Email Notifications [ View More Features ](https://www.g2.com/products/ibm-sterling-order-management/features) ##### Categories on G2 [Order Management](https://www.g2.com/categories/order-management) ##### Explore More [Are there tools that integrate with data rooms for project management?](https://www.g2.com/discussions/are-there-tools-that-integrate-with-data-rooms-for-project-management)[Which mobile crash reporting services give the most detailed diagnostics?](https://www.g2.com/discussions/which-mobile-crash-reporting-services-give-the-most-detailed-diagnostics)[PowerSchool SIS vs Infinite Campus vs Alma SIS for a K-12 school district selecting a new student information system: which gives the best balance of feature completeness, ease of use for teachers, and total cost of ownership?](https://www.g2.com/discussions/powerschool-sis-vs-infinite-campus-vs-alma-sis-for-a-k-12-school-district-selecting-a-new-student-information-system-which-gives-the-best-balance-of-feature-completeness-ease-of-use-for-teachers-and-total-cost-of-ownership) [Popular VoIP platforms for corporate use](https://www.g2.com/discussions/popular-voip-platforms-for-corporate-use)[Google Cloud Speech-to-Text reviews](https://www.g2.com/products/google-cloud-speech-to-text/reviews)[What implementation approaches and best practices have the top Oracle EBS resellers developed for enterprise-scale projects?](https://www.g2.com/discussions/what-implementation-approaches-and-best-practices-have-the-top-oracle-ebs-resellers-developed-for-enterprise-scale-projects) [Show MoreShow Less](javascript:void(0);)