--- title: IBM Sterling Order Management Reviews meta\_title: 'IBM Sterling Order Management Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 83 reviews by the users' company size, role or industry to find out how IBM Sterling Order Management works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 83 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Accounting & Finance url: https://www.g2.com/categories/accounting-finance --- # IBM Sterling Order Management Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by IBM Sterling Order Management but has limited features. Are you part of the IBM Sterling Order Management team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! IBM® Sterling Order Management helps you deliver on more customer promises by orchestrating smarter omnichannel order fulfillment.  Accelerate transformation by simplifying technology and implementation complexity to deliver omnichannel order fulfillment capabilities such as curbside pickup, buy online pickup in store (BOPIS), and ship from store (SFS). Empower your business to maximize results by managing business rules that are right for your customers and your business. With real-time inventory management, you can appropriate stock for demand and manage inventory turns. IBM Sterling Order Management provides an intuitive interface with easy-to-use functionality, so you don’t have to rely on IT. Use configurable features for order capture, including real-time inventory, through to fulfillment, to power customer experiences that grow sales while improving profitability. Order management that accommodates B2B complexity: For enterprises looking to accelerate B2B commerce growth and profitability, IBM Sterling Order Management enhances customer experiences, increases revenue, and improves operational margin. Leverage multi-enterprise inventory visibility to deliver the perfect order consistently, and reduce manual effort and costly errors by digitizing processes and automating workflows. Delight customers with B2C order management to deliver multi-channel fulfillment options. B2C customers expect fast and safe delivery with the option to add to, change orders in flight and the ability to determine when, where and how they receive an order. IBM® Sterling Order Management gives you and your customers options — like real-time views of how much inventory you have on-hand, personalized delivery options and the ability to split an order to multiple — so you can guarantee customer satisfaction and repeat business. Benefits Enhance the customer experience: Keep customer promises with flawless order fulfillment execution across every channel. Maximize inventory productivity: Meet peak-period demand and avoid overpromising, losing sales, or incurring unexpected charges. Leverage omnichannel capabilities: Empower customers to engage when and in any way they want, with capabilities such as curbside pickup, BOPIS, SFS, clienteling, drop shipping, and endless aisle. Improve operational margin: Reduce safety and dead stock with a focus on carrying costs. Automate processes, increase inventory turns, and minimize shipping expenses with ship-to-store options. Harness advanced intelligence: Utilize AI powered insights to scale operations and maximize profitability. Accelerate transformation: Simplify technology complexity with quick implementation to fast-track customer experiences. To learn more click here: https://www.ibm.com/products/order-management IBM Sterling Order Management is a component of the of the IBM Sterling Supply Chain Suite. The IBM Sterling Supply Chain Suite gives you the end-to-end visibility, real-time insights and recommended actions to turn disruptions into opportunities for customer engagement, growth and profit. To learn more click here: https://www.ibm.com/supply-chain/sterling * * * Seller [IBM](https://www.g2.com/sellers/ibm) Discussions [IBM Sterling Order Management Community](https://www.g2.com/products/ibm-sterling-order-management/discuss) Languages Supported German, English, French, Italian, Japanese, Korean, Polish, Russian, Spanish, Turkish, Chinese (Simplified) Solution Type All-in-One Overview by Mihaela Talmaciu Oprescu Show More ## Value at a Glance Averages based on real user reviews. ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/ibm-sterling-order-management/pricing) ## Top-Rated Alternatives [ ![SAP Commerce Cloud](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "SAP Commerce Cloud") SAP Commerce Cloud 4.3/5(334) ](https://www.g2.com/products/sap-commerce-cloud/reviews) [ ![Salesforce Order Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Salesforce Order Management") Salesforce Order Management 4.2/5(121) ](https://www.g2.com/products/salesforce-order-management/reviews) [ ![Oracle Order Management Cloud](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Oracle Order Management Cloud") Oracle Order Management Cloud 3.3/5(13) ](https://www.g2.com/products/oracle-order-management-cloud/reviews) [ View All Alternatives ](https://www.g2.com/products/ibm-sterling-order-management/competitors/alternatives) ## User Insights Average based on 83 real user reviews. Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") CC Verified User in Computer Software Small-Business (50 or fewer emp.) 2/16/2024 "OMS review" 4.5/5 What do you like best about IBM Sterling Order Management? AI powered insights giving a purview of entire order cycle helps to fulfil order cycle effectively. Review collected by and hosted on G2.com. What do you dislike about IBM Sterling Order Management? Inventory insights should be more effective or real-time. Review collected by and hosted on G2.com. What problems is IBM Sterling Order Management solving and how is that benefiting you? Inventory insights were manual now it is optimized with AI based feature that helps in real-time OMS fulfilment. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Ravi D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ravi D.") RD Ravi D. Financial Sales Representative Small-Business (50 or fewer emp.) 11/16/2023 "IBM sterlig Order Management" 5/5 What do you like best about IBM Sterling Order Management? Convenience to use the platform that IBM has built Review collected by and hosted on G2.com. What do you dislike about IBM Sterling Order Management? Addictive in order to get job done , I simoluse this all the time. Review collected by and hosted on G2.com. What problems is IBM Sterling Order Management solving and how is that benefiting you? Since I am a small business owner, it helps me manage my order counts and inventory management. Review collected by and hosted on G2.com. Show More 11/22/2023 Validated ReviewerIncentivizedSource: G2 invite ![Hemant V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hemant V.") HV Hemant V. Senior Enterprise Architect Small-Business (50 or fewer emp.) 8/9/2023 "One product which can be fit for all your supply chain requirement." 5/5 What do you like best about IBM Sterling Order Management? Flexiblity in terms of integration with frontend, Payment gateway, other systems using any of the latest technology. If something is not possible out of the box then it provide multiple way of customization. Review collected by and hosted on G2.com. What do you dislike about IBM Sterling Order Management? Old console UI which was enabled only for IE but now its avaiable for any browser. Review collected by and hosted on G2.com. What problems is IBM Sterling Order Management solving and how is that benefiting you? It is the central system for all the order processing, analytics, real time monitoring and inventory management. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic HS Harshali S. Mid-Market (51-1000 emp.) 4/17/2023 "Great Experience with IBM." 4/5 What do you like best about IBM Sterling Order Management? There are many things that I like about IBM. One is fulfilling our company's demands by tracking and managing orders in less time. It is improving daily, and it is pretty efficient to use. I will highly recommend it as it provides excellent facilities for any company. Review collected by and hosted on G2.com. What do you dislike about IBM Sterling Order Management? As such, there is nothing that I dislike about this tool; the only thing that generates issues is it lags sometimes. Other than this, I like this tool. It is pretty useful. Review collected by and hosted on G2.com. What problems is IBM Sterling Order Management solving and how is that benefiting you? For our company, this tool has been proven to be a boon. It solves many problems, like offering features that suit your company needs, such as order management, to enable efficiency and productivity, and it is pretty flexible and convenient to use Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Organic ![Rupsi K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rupsi K.") RK Rupsi K. Senior Technical Associate Small-Business (50 or fewer emp.) 1/23/2022 "IBM Sterling for Order Management" 4.5/5 What do you like best about IBM Sterling Order Management? Sterling OMS has been helping customers with order management for decades, and the product has grown a lot over these years with feedback from its customers. It supports order entry through multiple channels and provides placeholders for third-party integrations at almost every point in the order flow. There are so many such features that create a seamless experience for the end-user. Review collected by and hosted on G2.com. What do you dislike about IBM Sterling Order Management? Sterling OMS is a vast product and needs a decent-sized team to manage the implementation. The pricing is a bit higher when compared to the other market players. Also, some of the internal applications could fancy a bit of an upgrade from a look-wise perspective. Review collected by and hosted on G2.com. Recommendations to others considering IBM Sterling Order Management: Sterling OMS offers a lot more than just order management as part of the whole suite. There have been new additions to the package, like fulfillment optimizer, which can help businesses save some serious bucks. It's a great product, and there is possibly a lot more than to might be looking for. Review collected by and hosted on G2.com. What problems is IBM Sterling Order Management solving and how is that benefiting you? Sterling OMS helps businesses offer their customer a seamless ordering experience be it a store purchase, call center purchase, online order, etc. More importantly, it helps retailers manage their resources more efficiently and be more profitable at the end of the day. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite ![Shashank K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shashank K.") SK Shashank K. Technology L1, Senior Small-Business (50 or fewer emp.) 1/15/2022 "My experience with IBM Sterling OMS" 4/5 What do you like best about IBM Sterling Order Management? Inventory management in IBM Sterling is really good, the long list of features it provides while dealing with inventory is just never-ending and inventory management being a very critical and major part of the whole OMS, makes IBM Sterling a very worthy option to go with. Review collected by and hosted on G2.com. What do you dislike about IBM Sterling Order Management? The pricing for the complete Sterling fulfillment suite being far more compared to the other market players and the fact that IBM offers only the complete fulfillment suite could be one of the downsides in terms of not being able to grab small customers in the market. Review collected by and hosted on G2.com. Recommendations to others considering IBM Sterling Order Management: People who understand the product very well are key to implementing the product to the best of its capabilities. Review collected by and hosted on G2.com. What problems is IBM Sterling Order Management solving and how is that benefiting you? IBM Sterling helps clients offer their customers a seamless experience with their online, in-store, call center purchases. Also, new addition to this is the fulfillment optimizer which has proved to be a very good add-on for businesses. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite VN Vijeesh N. Sales Manager Small-Business (50 or fewer emp.) 10/26/2022 "Great Solution and can be recommended" 5/5 What do you like best about IBM Sterling Order Management? Real time inventory management,The use of Artificial Intelligence. Review collected by and hosted on G2.com. What do you dislike about IBM Sterling Order Management? As of now i dont have anything to highlight Review collected by and hosted on G2.com. What problems is IBM Sterling Order Management solving and how is that benefiting you? It supports order entry through multiple channels and provides placeholders for third- party integrations at almost every point in the order flow. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Mohd Hassaan R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mohd Hassaan R.") MR Mohd Hassaan R. Software Engineer Enterprise (\> 1000 emp.) 12/17/2021 "Currently IBM Sterling OMS is the top OMS solution available in the market." 5/5 What do you like best about IBM Sterling Order Management? It provides a single point of truth for the Inventory, Catalog Management, Returns/Exchanges, PO's and transfer order management, better alerting mechanisms. It provides both B2C and B2B end-to-end fulfillment. It keeps track of the demand, supply, and safety stock and it provides real-time updates on the inventory and publishes accurate inventory pictures across all the selling channels. It provides the Call Center and Store Management Application as part of the Sterling Selling & Fulfillment Suite. The call center is the UI application that CSR can use to place orders and manage the orders, provide customer appeasement in case of customer is dissatisfied with the purchased product, create return/exchanges on behalf of the customer. The Store staff uses the Store Application for fulfilling Ship from Store or Pick Up from Store orders. It provides the different features of pick & pack. Overall using OMS will enable the retailers to provide a seamless experience to the consumers and overcome the problems of underpromising and overpromising. Review collected by and hosted on G2.com. What do you dislike about IBM Sterling Order Management? The one disadvantage of IBM Sterling is that it cannot be directly integrated with other systems. We need IBM Integration Bus (IIB) for any integration with the other systems. Review collected by and hosted on G2.com. Recommendations to others considering IBM Sterling Order Management: I will advise using IBM Sterling Order Management to the Retailers who receive a large volume of Orders. For small retailers, I won't advise to use IBM Sterling OMS as it won't be cost-effective for them. Review collected by and hosted on G2.com. What problems is IBM Sterling Order Management solving and how is that benefiting you? We solved the problem of underpromising and overpromising, as Sterling provides a single truth of inventory across the multiple selling channels. It covers all the types of Orders (Ship from Store, Ship from DC, Buy Online and Pick in Store). Implementing purchase orders and transfer orders is straight forward. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Mohamed Shaikna R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mohamed Shaikna R.") MR Mohamed Shaikna R. Senior Consultant Enterprise (\> 1000 emp.) 11/26/2021 "Review on IBM OMS" 4.5/5 What do you like best about IBM Sterling Order Management? Sterling OMS is best able to be customised to meet the customer's requirements. And the APIs that are provided by it are very effective to handle db operations. Review collected by and hosted on G2.com. What do you dislike about IBM Sterling Order Management? Sterling OMS is like an ocean, Has a huge number of features. Many of them are unused by the customers but the customers have to purchathe whole package. Sterling can be disintegrated and loosely coupled Review collected by and hosted on G2.com. Recommendations to others considering IBM Sterling Order Management: In the market, IBM Sterling is the most scalable and easy-to-implement Product with most of the eCommerce Features available out of the box. so, This product can be considered while implementing an OMS for any eComm business. Review collected by and hosted on G2.com. What problems is IBM Sterling Order Management solving and how is that benefiting you? IBM Sterling has an effective handling of Inventory management and Payment processing. It is very much open to be integrated with other systems, both synchronously and asynchronously Review collected by and hosted on G2.com. Show More 3/19/2022 Validated ReviewerIncentivizedSource: G2 invite SP Sukesham P. Software Engineer Mid-Market (51-1000 emp.) 1/28/2022 "A Robust platform for order Orchestration" 4.5/5 What do you like best about IBM Sterling Order Management? IBM sterling store engagement is very helpful and works wonder , it has given latest road map and vision for OMS because of active partnership with IBM , Very strong core strengths , like sourcing, fulfillment ,and inventory management suggestions. , IBM sterling Provides variety of tools , vast variety which helps and monitoring overall performance. Review collected by and hosted on G2.com. What do you dislike about IBM Sterling Order Management? What I missed from IBM sterling is the searching logs or the search box is too cumbersome and timeconsuming which should be keep in mind in updates , Graylog can be incorporated which can help in the use , Build and deploy process can be enhanced which they should work upon. Update queries section should be taken care of as the time goes , which would save time on development and testing. Review collected by and hosted on G2.com. What problems is IBM Sterling Order Management solving and how is that benefiting you? On the side of benifits what I see , is good user community, breadth of services, product functionalities and core is nice which is very helpful , overall cost is less that actually helps and that is a best benifit to increase your sales , It do has a strong services expertise which is overall is a miracle which helps it out . Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about IBM Sterling Order Management? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about IBM Sterling Order Management ](https://www.g2.com/products/ibm-sterling-order-management/discussions/new) ![Nitin S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nitin S.") NS Nitin Sharma® • Last activity about 6 years ago What is the pipeline of features IBM has for the OMS in near future ? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/26401-what-is-the-pipeline-of-features-ibm-has-for-the-oms-in-near-future) GU Guest User What is IBM Sterling Order Management used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-ibm-sterling-order-management-used-for) [ View all Discussions ](https://www.g2.com/products/ibm-sterling-order-management/discuss) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. [ View More Pricing Information ](https://www.g2.com/products/ibm-sterling-order-management/pricing) IBM Sterling Order Management Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_5dc2578171ad5181f8b2dae607c34fbc/activeorder.jpg "Product Avatar Image") ActiveOrder™ 3.6/5(6) [ Compare Now ](https://www.g2.com/compare/activeorder-vs-ibm-sterling-order-management) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_baad98cea895af24e54da6efef15a8e8/salesforce-order-management.jpg "Product Avatar Image") Salesforce Order Management 4.2/5(121) [ Compare Now ](https://www.g2.com/compare/ibm-sterling-order-management-vs-salesforce-order-management) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d7a53e3f1d29e84ae00193a07789a2e4/sap-commerce-cloud.jpg "Product Avatar Image") SAP Commerce Cloud 4.3/5(334) [ Compare Now ](https://www.g2.com/compare/ibm-sterling-order-management-vs-sap-commerce-cloud) ##### ##### IBM Sterling Order Management Features Order Entry Entry Register Notifications Order Tracking Shipping Tracking Backorder Inventory Management Stock Levels Flow Of Goods Reserving Goods Customer Management Order Status Information Access Email Notifications [ View More Features ](https://www.g2.com/products/ibm-sterling-order-management/features) ##### Categories on G2 [Order Management](https://www.g2.com/categories/order-management) ##### Explore More [Are there tools that integrate with data rooms for project management?](https://www.g2.com/discussions/are-there-tools-that-integrate-with-data-rooms-for-project-management)[Which mobile crash reporting services give the most detailed diagnostics?](https://www.g2.com/discussions/which-mobile-crash-reporting-services-give-the-most-detailed-diagnostics)[PowerSchool SIS vs Infinite Campus vs Alma SIS for a K-12 school district selecting a new student information system: which gives the best balance of feature completeness, ease of use for teachers, and total cost of ownership?](https://www.g2.com/discussions/powerschool-sis-vs-infinite-campus-vs-alma-sis-for-a-k-12-school-district-selecting-a-new-student-information-system-which-gives-the-best-balance-of-feature-completeness-ease-of-use-for-teachers-and-total-cost-of-ownership) [Popular VoIP platforms for corporate use](https://www.g2.com/discussions/popular-voip-platforms-for-corporate-use)[Google Cloud Speech-to-Text reviews](https://www.g2.com/products/google-cloud-speech-to-text/reviews)[What implementation approaches and best practices have the top Oracle EBS resellers developed for enterprise-scale projects?](https://www.g2.com/discussions/what-implementation-approaches-and-best-practices-have-the-top-oracle-ebs-resellers-developed-for-enterprise-scale-projects) [Show MoreShow Less](javascript:void(0);)