# IBM Sterling Order Management Reviews **Vendor:** IBM **Category:** [Order Management Software](https://www.g2.com/categories/order-management) **Average Rating:** 4.4/5.0 **Total Reviews:** 83 ## About IBM Sterling Order Management IBM® Sterling Order Management helps you deliver on more customer promises by orchestrating smarter omnichannel order fulfillment.  Accelerate transformation by simplifying technology and implementation complexity to deliver omnichannel order fulfillment capabilities such as curbside pickup, buy online pickup in store (BOPIS), and ship from store (SFS). Empower your business to maximize results by managing business rules that are right for your customers and your business. With real-time inventory management, you can appropriate stock for demand and manage inventory turns. IBM Sterling Order Management provides an intuitive interface with easy-to-use functionality, so you don’t have to rely on IT. Use configurable features for order capture, including real-time inventory, through to fulfillment, to power customer experiences that grow sales while improving profitability. Order management that accommodates B2B complexity: For enterprises looking to accelerate B2B commerce growth and profitability, IBM Sterling Order Management enhances customer experiences, increases revenue, and improves operational margin. Leverage multi-enterprise inventory visibility to deliver the perfect order consistently, and reduce manual effort and costly errors by digitizing processes and automating workflows. Delight customers with B2C order management to deliver multi-channel fulfillment options. B2C customers expect fast and safe delivery with the option to add to, change orders in flight and the ability to determine when, where and how they receive an order. IBM® Sterling Order Management gives you and your customers options — like real-time views of how much inventory you have on-hand, personalized delivery options and the ability to split an order to multiple — so you can guarantee customer satisfaction and repeat business. Benefits Enhance the customer experience: Keep customer promises with flawless order fulfillment execution across every channel. Maximize inventory productivity: Meet peak-period demand and avoid overpromising, losing sales, or incurring unexpected charges. Leverage omnichannel capabilities: Empower customers to engage when and in any way they want, with capabilities such as curbside pickup, BOPIS, SFS, clienteling, drop shipping, and endless aisle. Improve operational margin: Reduce safety and dead stock with a focus on carrying costs. Automate processes, increase inventory turns, and minimize shipping expenses with ship-to-store options. Harness advanced intelligence: Utilize AI powered insights to scale operations and maximize profitability. Accelerate transformation: Simplify technology complexity with quick implementation to fast-track customer experiences. To learn more click here: https://www.ibm.com/products/order-management IBM Sterling Order Management is a component of the of the IBM Sterling Supply Chain Suite. The IBM Sterling Supply Chain Suite gives you the end-to-end visibility, real-time insights and recommended actions to turn disruptions into opportunities for customer engagement, growth and profit. To learn more click here: https://www.ibm.com/supply-chain/sterling ## IBM Sterling Order Management Reviews ### 1. Intuitive system, easy to use and quick to implement **Rating:** 4.0/5.0 stars **Reviewed by:** Francisco G. | Contact Center and Social Customer Experience Responsable, Enterprise (> 1000 emp.) **Reviewed Date:** January 23, 2026 **What do you like best about IBM Sterling Order Management?** It is an intuitive system, easy for users to use, and with great ease of implementation. **What do you dislike about IBM Sterling Order Management?** Work on improving agility in support and the adaptability of the system to the particularities of the clients. **What problems is IBM Sterling Order Management solving and how is that benefiting you?** Centralized management of orders and service for our company. ### 2. A Solid Order Management Solution **Rating:** 4.5/5.0 stars **Reviewed by:** Shivam M. | Deal Desk Analyst, GTM, Enterprise (> 1000 emp.) **Reviewed Date:** February 16, 2024 **What do you like best about IBM Sterling Order Management?** User Friendly UI & you can easily setup your home page as per your convience. **What do you dislike about IBM Sterling Order Management?** Not a major issue but they should work on their real time help/assistance for their customers. **What problems is IBM Sterling Order Management solving and how is that benefiting you?** Integration with other ERP applications helps a lot which means you can fetch the data anywhere which is very efficient. ### 3. Excellent platform to manage all the processes in just one platform **Rating:** 5.0/5.0 stars **Reviewed by:** Alok Nath D. | Marketing manager, Market Research, Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2024 **What do you like best about IBM Sterling Order Management?** Businesses looking for order processing that is frictionless will find that IBM Sterling Order Management is a game changer. Its powerful features improve customer experience, optimize inventories, and streamline operations. It's essential for any business trying to improve order fulfillment because of its user-friendly interfaces and potent analytics." **What do you dislike about IBM Sterling Order Management?** It costs a little bit more than other platform,There are few glitches which comes at the times of order processing and restricts us from processing a order which can be improved. **What problems is IBM Sterling Order Management solving and how is that benefiting you?** IBM Sterling Order Management helping us in many ways as it enables real-time visibility into inventory levels across the supply chain, preventing stockouts and overstock situations,Orders are automatically routed to the best fulfillment location based on a variety of criteria, including cost, customer preferences, and inventory availability. ### 4. Comprehesive solution for your business needs **Rating:** 4.0/5.0 stars **Reviewed by:** Tanmay D. | Product Analyst : Insurance Domain, Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2024 **What do you like best about IBM Sterling Order Management?** Its highly flexible and scalable, and it uses automation also, it can do real-time inventory visibility, order tracking, and flexible delivery options and much more..It can efficiently communicate data with eCommerce platforms, ERP systems, CRM systems, and third-party providers, also it manages orders from multiple channels and uses it in order tracking in order lifecycle which is very efficient for end user of this system **What do you dislike about IBM Sterling Order Management?** the maintenance and support costs for this app is high, also training for this application also can be very costly, we need to hire specialized trainers to train resources which are not easily available in the market, also when it comes to regulatory compliances, we have to implement them manually everytime in this application.. one more thing to note is that the communication with third party apps can be time taking i meant that the development and configuration for the new partners will take time. **What problems is IBM Sterling Order Management solving and how is that benefiting you?** yes IBM is solving multiple issues, such as recently there was a patch made for discounts applied on products, where system was applying discounts on returned/cancelled products also and it has been fixed now.also better RTAM alerts are provided.also fusion charts now supports javascripts ### 5. Scalable tool for order managment system! **Rating:** 4.5/5.0 stars **Reviewed by:** Shagun S. | Human resource, Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2024 **What do you like best about IBM Sterling Order Management?** IBM sterling order Managment is one of the best, easy to use solution for managing orders which provides end to end tracking of orders which helps our business to track all orders efficiently, it also provides analytics based on data and provides complete order orchestration, for any kind of issues they also provide resolutions. **What do you dislike about IBM Sterling Order Management?** While their is not much to dislike about this application but i think they can improve on order tracking by implementing better UI and use any other map service to show location of order. **What problems is IBM Sterling Order Management solving and how is that benefiting you?** It has helped our business to track all orders and provided with a central portal to track and do analysis of our orders, it's scalable and accurate and gives real time updates on our order. ### 6. End to end,scalable management of orders! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** February 28, 2024 **What do you like best about IBM Sterling Order Management?** It's very helpful when it comes to handling multiple order channels, it's helping us to track orders from our mobile application and web app, best part is that we don't have to think about the scalability aspects as it manages or tracks any level of orders without any issues. **What do you dislike about IBM Sterling Order Management?** I think order dashboard should have features for analytics so that we can compare our orders from previous years or months and calculate total growth rate. **What problems is IBM Sterling Order Management solving and how is that benefiting you?** It's making tracking of multiple order channels in a single place, which helps our team to keep track of all orders and provide a better and quicker support to our customers. ### 7. Great inventory management software **Rating:** 5.0/5.0 stars **Reviewed by:** Pravin T. | Principal Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** October 16, 2023 **What do you like best about IBM Sterling Order Management?** I like interactive UI provided by IBM Sterling Order Management Software with different analystics provided. Also its capability to manage and monitor order from different challens is a great to use. **What do you dislike about IBM Sterling Order Management?** REST API to automate the integration with third party tool need some improvement in terms of availablity of the APIs and output format of the some of the APIs. **What problems is IBM Sterling Order Management solving and how is that benefiting you?** It is helping us to track the computer hardware inventory for our otganization where hardware from different channels and vendor is ordered and Sterling Order Management is making out life easy with the great work flow automation it provides. ### 8. Enhancing customer experience by AI integrated technology **Rating:** 5.0/5.0 stars **Reviewed by:** Manish K. | Head - Sales & Marketing, Enterprise (> 1000 emp.) **Reviewed Date:** February 06, 2024 **What do you like best about IBM Sterling Order Management?** AI powered technology providing intensive insights to improve customer experience and reducing costs. **What do you dislike about IBM Sterling Order Management?** Lack of customizable reporting and analytics **What problems is IBM Sterling Order Management solving and how is that benefiting you?** Managing inventory with the help of AI insights to help better customer experience ### 9. Great management platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** February 01, 2024 **What do you like best about IBM Sterling Order Management?** The most helpful part of this platform is the easy use of the UI and the Interactive nature of the application. **What do you dislike about IBM Sterling Order Management?** No adjustment required as per my opinion. **What problems is IBM Sterling Order Management solving and how is that benefiting you?** Help me a lot to manage and get a statistical report about the items in my inventory, and helps me in managing it. ### 10. IBM Review **Rating:** 5.0/5.0 stars **Reviewed by:** Neslihan . | Game Developer, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2023 **What do you like best about IBM Sterling Order Management?** I can use it for my enventory and can easily manage it. It has a user friendly and minimalist UI design which makes it much more easier. Name of the IBM makes it more reliable and trustable. **What do you dislike about IBM Sterling Order Management?** The pricing could be a little better. Actually, It is okay when considering the pluses. But one can consider it as a disadvantage and choose another product instead. **What problems is IBM Sterling Order Management solving and how is that benefiting you?** I can check all the things at one place. Seeing at once is really cool. ## IBM Sterling Order Management Discussions - [What is the pipeline of features IBM has for the OMS in near future ?](https://www.g2.com/discussions/26401-what-is-the-pipeline-of-features-ibm-has-for-the-oms-in-near-future) - 1 comment, 1 upvote - [Will IBM Order Management help me monitor orders to ensure that they fulfilled on time?](https://www.g2.com/discussions/order-fulfillment) - 2 comments, 1 upvote - [Can IBM Order Management help me with my inventory visibility and promising?](https://www.g2.com/discussions/inventory-visibility-and-promising) - 1 comment, 1 upvote - [Will IBM Order Management provide me with a foundation to provide Omni-channel offerings to my customers?](https://www.g2.com/discussions/omni-channel-experience) - 1 comment, 1 upvote - [What is IBM Order Management?](https://www.g2.com/discussions/product-info-07ede14f-a9ce-4bd5-95ec-89d3797ec8ce) - 1 comment, 1 upvote - [View IBM Sterling Order Management pricing details and edition comparison](https://www.g2.com/products/ibm-sterling-order-management/reviews/ibm-sterling-order-management-review-5054027?section=pricing&secure%5Bexpires_at%5D=2026-06-02+09%3A57%3A34+-0500&secure%5Bsession_id%5D=ece3ec1b-f7c3-45d2-9958-d2d73854d8a0&secure%5Btoken%5D=c65bd4c296cde90f1033934147ecf84131f2d052353d1c1a0e39b7376ca30a56&format=llm_user) ## IBM Sterling Order Management Features **Order Entry** - Entry - Register - Notifications **Agentic AI - Accounting & Finance** - Autonomous Task Execution **Order Tracking** - Shipping - Tracking - Backorder **Inventory Management** - Stock Levels - Flow Of Goods - Reserving Goods **Customer Management** - Order Status - Information Access - Email Notifications **Subscription Management** - Payment Data - Payment Gateway - Billing - Automatic Payments **Agentic AI - Order Management** - Adaptive Learning - Natural Language Interaction ## Top IBM Sterling Order Management Alternatives - [SAP Commerce Cloud](https://www.g2.com/products/sap-commerce-cloud/reviews) - 4.3/5.0 (294 reviews) - [Salesforce Order Management](https://www.g2.com/products/salesforce-order-management/reviews) - 4.2/5.0 (118 reviews) - [Oracle Order Management Cloud](https://www.g2.com/products/oracle-order-management-cloud/reviews) - 3.3/5.0 (13 reviews)