IBM Security MaaS360 with Watson Reviews & Product Details

UI
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The most helpful thing about Maas360 is it's efficiency in Managing Mobile devices and providing the ability to connect to Exchange for the sending and receiving of emails. The upside to Maas360 is that it's platform monitors and controls the integrity of mobile devices securely. Review collected by and hosted on G2.com.

What do you dislike?

I have no dislikes when it comes to Maas360 as I have always found it to be efficient in it's management of Mobile devices for the send and receiving of Exchange emails. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I have not had much problems to solve with IBM Maas360 except I had unexpected challenges where after a device was enrolled and after installing the app with the certificate the receive the emails, the policy was either expired or needed to be recreated or revamped in order to continue to function on mobile devices, whether it be apple or android. Review collected by and hosted on G2.com.

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IBM Security MaaS360 with Watson Overview

What is IBM Security MaaS360 with Watson?

IBM Security MaaS360 with Watson is a unified endpoint management (UEM) solution that transforms the way that organizations support users, apps, content, and data across every type of device. Its open, cloud-based platform integrates with preferred security and productivity tools, allowing modern business leaders to derive immediate value.

IBM Security MaaS360 with Watson Details
Languages Supported
Czech, English, French, Italian, Japanese, Korean, Dutch, Norwegian, Polish, Portuguese, Russian, Spanish, Chinese (Simplified)
Product Description

Keep your business moving with mobile device management and security

How do you position yourself against your competitors?

1) Wide-ranging AI: MaaS360 is the the only UEM platform that leverages AI to deliver contextually relevant security insights for administrators and end users.

2) Best-in-class SaaS: Speed up time-to-value with an open platform that enables extensive integrations with your existing infrastructure and apps from leading technology vendors.

3) Threat detection and response: At least one of your devices is currently infected or compromised. Detect and automate remediation on your network and across apps and devices.

4) Digital trust across all devices: Deliver a frictionless pathway to user productivity, and keep their devices, data, and apps secure with built-in identity and access management (IAM).


Seller Details
Seller
IBM
Ownership
SWX:IBM
Company Website
Phone
1-866-277-7488
Year Founded
1911
HQ Location
Armonk, NY
Total Revenue (USD mm)
$77,147
Twitter
@IBM
617,859 Twitter followers
LinkedIn® Page
www.linkedin.com
519,733 employees on LinkedIn®
Description

IBM offers a wide range of technology and consulting services; a broad portfolio of middleware for collaboration, predictive analytics, software development and systems management; and the world's most advanced servers and supercomputers.

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IBM Security MaaS360 with Watson Screenshots

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IBM Security MaaS360 with Watson Reviews

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Corporate Sales Executive
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

- UI is friendly. Easy to understand compare with other MDM and from customer feed back.

- Security policy is easy to config and details is clear easy to understand.

- Come with threat management option. No need to install 3rd party application.

- Easy to enrollment support multi platform. Review collected by and hosted on G2.com.

What do you dislike?

- IBM MaaS360 need very stable internet to enrollment.

- Kiosk mode some time not stable user can exit from kiosk mode.

- Security policy not support all android device.

- Watson isn't useful. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you looking for multi platform MDM and easy to use I recommend IBM MaaS360. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

From customer case study. They provide tablet for sales team. But they have problem from 4G data plan is not enough because non-business use. So, They use IBM MaaS360 to config kiosk mode and allow only business application. They can save 4G data plan cost and make more productivity. Review collected by and hosted on G2.com.

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Program Director, Enterprise Web, Mobility, and Cloud
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

IBM provides a full suite for MDM usage. The support and level of capabilities is sufficient for the vast majority of enterprise needs. The system works with all endpoint devices, so it is a vital part of an enterprise suite.

In addition, the interface is very easy to use. As an administrator, I would highly recommend it. You can setup a lot of items directly in the tool.

The cloud based version of the tool also made it very easy to deploy with minimal setup of infrastructure. Review collected by and hosted on G2.com.

What do you dislike?

Some of the automation can be improved. Based on what I have seen with other endpoint software, automation has become a key part of any implementation. Customers want hands off implementation and there is still some areas of improvement for automation.

One of the key capabilities we are looking for was the synchronization with active directory. When a user gets added to a group, a change is made on their mobile device. Although this synchronization worked, it happened overnight. We were hoping that it would be more instantly done for the user. This would be something for them to improve in the future. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Make sure it supports all the device types in your organization. Also, make sure you know all the integrations you are looking for and check the compatibility. If you have custom mobile apps, you can setup an internal app store for them. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

As we are now managing enterprise devices, we need to be able to deploy appropriate apps and security to our end user devices effectively. Maas360 brought that capability early to Newell Brands and let us deploy that capability. Over the years, the tool has improved in those capabilities as well. Review collected by and hosted on G2.com.

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Open Discussions in IBM Security MaaS360 with Watson
Freelance Translator
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Clearly defined tools, user interface and starter overlay

Easiest deployment compared to other product offerings

Easier to integrate with MS Azure Active Directory

Policies are straight forward to create or you can use existing default policies and modify them.

IBM account managers offer a good level of support during implimentation, without extra costs

Licence pricing structure is easy to understand and reflects product features that are being deployed

IBM will continue to develop and enhace Maas360 to offer extra tools and feaatures present in other products Review collected by and hosted on G2.com.

What do you dislike?

It may not be as comprehensive as other competitive product. However, it makes up for it by being probably the easiest to deploy and customise. Some competitor products, while offering extra tools, are a lot more complicated to deploy and customise, and their support is patchy. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Having tried a number of data and device security platforms IBM Maas360 was the easiest to deploy, with a comprehisible licencing price structure and good support. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Device and data security are the main issues to address, especially with mobile device.

The benfits are that users devices and data are protected to a higher level and enabled to be compliant with GDPR. Review collected by and hosted on G2.com.

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Enterprise Mobility
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

DIversity endpoints it supports

Wide variety of profile we can make

High console to actual action on device ratio Review collected by and hosted on G2.com.

What do you dislike?

Ui is quite outdated.

Not developed as par with intune and Waorkspace one

less payloads that we can use to create profile and compliance policy

Late additions of features introduced in new OS Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If your use case meets by Maas 360. you can fetch a good deal Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Managing corporate device fleet.

Configuring mails on users device

Publishing apps Review collected by and hosted on G2.com.

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Validated Reviewer
Review source: Invitation from G2
What do you like best?

We liked many functions and security policies for mobile devices (iOS and Android). It was an awesome opportunity to use internal reports. We could build different reports for our managers and configure weekly the mailing list.

IBM goes out of their way to provide help and documentation for the period after on-boarding. Review collected by and hosted on G2.com.

What do you dislike?

We didn't like the support team. Sometimes we waited for 1-2 weeks' answering our request. Also, we wanted to implement macOS devices in our company. IBM MaaS 360 didn't support macOS devices. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you are managing a small fleet of local computers MaaS360 will work well to suit your needs. However, if you are working with a large fleet with remote users the program begins to not be as efficient for your needs as it could be. From my experience working with over 25 000 mobile devices, this solution was not up to the tasks at hand. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We used IBM MaaS360 for controlling iOS and Android devices. This system helped us to configure all devices with our standards. Our security team used IBM MaaS360 for gathering information and reactions after analyzing this information. Review collected by and hosted on G2.com.

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Managing Director
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The feature we like about MaaS360 is that it is to setup and also it support lot older model of the the mobile devices that are not supported by the other MDM vendors. Review collected by and hosted on G2.com.

What do you dislike?

Day by the day IBM support is getting awful. Not adequate support for the product. People are supporting from another country and don't care about the customer in other countries. Price is also another factor of this product. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Most of the cases we recommend customer to protect their Mobile devices. Some of the other MDM product doesn't support older devices, which can be supported by MaaS360. Review collected by and hosted on G2.com.

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IT Security Solution Expert
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

SaaS offering, possibility to start using the solution in less than ~ 30 min, Wide feature list - covers all business needs. Best support (Comunity, internal support chat, quick response) Review collected by and hosted on G2.com.

What do you dislike?

Sometimes specific functionality cannot be configured. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Mobile device management (Aplication management, network management), BYOD mode, Kiosk mode for specific device use (Survays, terminals, ticket scaning devices configuration for public transportation etc ), Security implementation, Compliance to GDPR (Data security). Review collected by and hosted on G2.com.

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AT
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

It is pretty powerful and flexible. It also offers location of devices which works well when trying to track something down. It also works for Apple, Android and PC devices. Review collected by and hosted on G2.com.

What do you dislike?

It was a little complicated getting started. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I have been able to add phones as well as tablets and use them to track some of our truck locations. I am able to push out just the apps I want our people to use and restrict what I don't want them to use. Review collected by and hosted on G2.com.

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Senior Implementation Engineer
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Easy to monitor and control, amazing interface for someone to learn the solution. Review collected by and hosted on G2.com.

What do you dislike?

cannot control app based monitoring like monitoring data usage based on apps. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

One stop solution for devices and managing with full security Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

we are more focused on securing mobile devices. Device owner mode gives me full control and seamless experience. Review collected by and hosted on G2.com.

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Validated Reviewer
Review source: Invitation from G2
What do you like best?

Being able to manage all inboxes remotely Review collected by and hosted on G2.com.

What do you dislike?

End users can't use more than one mailbox Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Solving the issue of immediately allowing or refusing privileges of the application/service to users personal devices that are attached to a business email. I work for a large consultation firm that handles multiple clients, and using MaaS360 we are able to do all the work we need at the touch of our fingertips. It also allows client staff to use confidential email data on personal devices whilst keeping up with international IT security standards. Review collected by and hosted on G2.com.

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AF
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Having all of our companies selected mobile devices on MaaS360 with specific policies applied to each one dependent on function. Review collected by and hosted on G2.com.

What do you dislike?

The dashboard could be a little snappier to navigate. I often need to go from devices to users depending on what I'm doing. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Licensing can be costly for a smaller company. However if you have a lot of company owned devices and want protection. It's definitely to be considered, with the amount of features available to lock down a device tightly or enough to meet company security standards. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Tablet lockouts, app distribution and updates. Review collected by and hosted on G2.com.

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Validated Reviewer
Review source: Invitation from G2
What do you like best?

The tools and features, remote wiping, data encryption, security controls and track/locate Review collected by and hosted on G2.com.

What do you dislike?

Dashboard was slow at times, making a change sometimes will timeout. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Take advantage of the Demo, we did this to really test the capabilitys, the tech team at Maas360 were really helpful to ensure we are happy with the services and that it fully integrates with our systems. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Maas360 helped us with BOYD in our org and gain better controls in securing our data on business as well as personal devices. Review collected by and hosted on G2.com.

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AC
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Everything from start to the end as it helped me a lot Review collected by and hosted on G2.com.

What do you dislike?

nothing was like that i or anyone should dislike Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Evertyhing Review collected by and hosted on G2.com.

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Lead: Support Services
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

MaaS360 is best suited for customers who want custom configuration. MaaS360 ability to cater for their customers needs is impressive compared to other MDM providers who over out of the box solution with limited ability to customize to customer needs. Review collected by and hosted on G2.com.

What do you dislike?

The use of TeamViewer for remote management and the overall experience of their remote management. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The ability to customize the solution to fit our business requirements. Review collected by and hosted on G2.com.

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Validated Reviewer
Verified Current User
Review source: G2 Gives Campaign
What do you like best?

Easy to make changes, and even easier to get support through IBM, which has been a fabulous surprise. Review collected by and hosted on G2.com.

What do you dislike?

Any MDM comes with lots of complicated settings. MaaS is no different, but the level of complication also means that it is extremely friendly to your unique situation and can be customized to do exactly what you need it to do. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Go for it, just make sure you have direct contact with IBM support. Third-party support can't compete with direct IBM support. Working with the IBM team is like having a dozen magicians in your back pocket. Third party can still access IBM support but it gets a little complicated. We have worked with both ways and I prefer being able to contact IBM directly. I swear those guys eat, sleep, and breathe this product. It is phenomenal. Compared to other products, this is a fabulous price with very little initial investment other than your own time. Build yourself a knowledge base and you're good to go on a shoestring budget. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

HIPAA-compliance with mobile devices was a NIGHTMARE before MaaS. Now, we can remotely lock, track, wipe, and guarantee HIPAA-compliance with all of our devices. This is as bulletproof as it gets. Review collected by and hosted on G2.com.

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Account Manager
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

It is a full fledged MDM solutions and integrates with any other Software and device seamlessly and friendly admin dashboard Review collected by and hosted on G2.com.

What do you dislike?

It has many restrictions when it comes to managing laptops Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Yes Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Managing end point user devices, tracking them, Managing end point data, deploying upgrades to software etc. Review collected by and hosted on G2.com.

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AF
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I enjoyed Maas360 support, they were super helpful and always reliable with any bugs/fixes or any help. It was excellent for tracking android devices I was managing about 90 Samsung Tablets, and pulling reports on whether they were checked in or not were really helpful to operations. Review collected by and hosted on G2.com.

What do you dislike?

The interface was a little challenging, took some training and some time getting use too, some of the items that were really simple seemed complicated and renamed. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Benefits: Tablet Tracking, Management of Tablets, Pulling Reports, Setting ScreenSaves, Policies & Rules, Pushing out updates Review collected by and hosted on G2.com.

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Information Security Consultant
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The management of the application and console is very friend to publish corporate policies Review collected by and hosted on G2.com.

What do you dislike?

Some configuration issues and support resolves it in 3 days Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It's the best solution for MDM. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It have a separate container which is the basic of MDM. Review collected by and hosted on G2.com.

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Cyber Security Engineer
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Watson advisor AI engine, Secure mail having DLP policies Review collected by and hosted on G2.com.

What do you dislike?

Sometimes take time to update the device date Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Securing corporate resources like email, application’s data, web apps Review collected by and hosted on G2.com.

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Principal Software Lead
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I have used the API to integrate our mdm product with the i vendor. The API is well designed and documented Review collected by and hosted on G2.com.

What do you dislike?

The UI os a bit old and clunky in some features Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Read the documentation carefully Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Integrating our mdm product with ibm vendor Review collected by and hosted on G2.com.

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AI
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

the functionality of the application on ios devices. Review collected by and hosted on G2.com.

What do you dislike?

I wish it would run similar to the native ios app on the phone. It still gets the job done but it looks different and feels different. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Make sure people are comfortable with the app interface. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Currently were trying to customize for everyone in our company since every person has user preferences. The benefits of having is that it separates everything from email to contacts on our system. Review collected by and hosted on G2.com.

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General Virtual Assistant
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I can view my email using my mobile phone anywhere. Review collected by and hosted on G2.com.

What do you dislike?

It always asks me to always allow the app to use my location. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It's a great tool for employees who are on the go and does not have a laptop with them all the time. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Daily email communication is efficient since it's on the go. Review collected by and hosted on G2.com.

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AI
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

It was an attempt to port a mobile application for security management and software distribution to windows, and options can be good for competition. Review collected by and hosted on G2.com.

What do you dislike?

Clunky, could not reliably distribute packages of .msi and sometimes even .exe. Admin portal is not admin-intuitive especially when relating to update distributions. Remote wipe never worked, and the assigned Mass IBM team to help remediate was either unenthusiastic or incompetent. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Start over and build it for Windows, then integrate it for Mobile. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It was an attempt to integrate mobile and Windows management in one. It would have been useful if it worked. Review collected by and hosted on G2.com.

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