# Best Process Mining Tools for Small Business *By [Bijou Barry](https://research.g2.com/insights/author/bijou-barry)* Products classified in the overall Process Mining category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business Process Mining to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business Process Mining category. In addition to qualifying for inclusion in the Process Mining Tools category, to qualify for inclusion in the Small Business Process Mining Tools category, a product must have at least 10 reviews left by a reviewer from a small business. ## Top Process Mining Tools at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Microsoft Power Automate](https://www.g2.com/products/microsoft-power-automate/reviews) | 4.4/5.0 (1,042 reviews) | Microsoft 365-native workflow bottleneck discovery | "[Efficient and easy-to-implement automation](https://www.g2.com/survey_responses/microsoft-power-automate-review-11356351)" | | 2 | [Celonis](https://www.g2.com/products/celonis/reviews) | 4.5/5.0 (286 reviews) | End-to-end process mining with execution intelligence | "[A complete toolset to build a real digital twin of the organization](https://www.g2.com/survey_responses/celonis-review-4528582)" | | 3 | [UiPath Agentic Automation](https://www.g2.com/products/uipath-agentic-automation/reviews) | 4.6/5.0 (6,137 reviews) | End-to-end process discovery with agentic automation | "[Extending RPA Capabilities with Agentic AI](https://www.g2.com/survey_responses/uipath-agentic-automation-review-13049861)" | | 4 | [IBM Process Mining](https://www.g2.com/products/ibm-process-mining/reviews) | 4.7/5.0 (156 reviews) | End-to-end process bottleneck and automation discovery | "[My experience with ibm process mining](https://www.g2.com/survey_responses/ibm-process-mining-review-9814367)" | | 5 | [Bizagi](https://www.g2.com/products/bizagi/reviews) | 4.6/5.0 (311 reviews) | Visual BPMN process discovery and workflow automation | "[Bizagi Suite: Accelerating Process Automation with Low-Code Development](https://www.g2.com/survey_responses/bizagi-review-13050818)" | | 6 | [Appian](https://www.g2.com/products/appian/reviews) | 4.5/5.0 (434 reviews) | End-to-end process discovery with low-code automation | "[Streamlined Our Operations with Low-Code Power](https://www.g2.com/survey_responses/appian-review-12900106)" | | 7 | [Automation Anywhere Agentic Process Automation](https://www.g2.com/products/automation-anywhere-agentic-process-automation/reviews) | 4.5/5.0 (4,053 reviews) | End-to-end process discovery with agentic automation | "[Excellent Efficiency Gains, But Onboarding Needs Simplification](https://www.g2.com/survey_responses/automation-anywhere-agentic-process-automation-review-12949275)" | | 8 | [UiPath Task Mining](https://www.g2.com/products/uipath-task-mining/reviews) | 4.4/5.0 (29 reviews) | Desktop activity capture for automation discovery | "[UiPath Task Mining - An AI based tool for analyzing user data](https://www.g2.com/survey_responses/uipath-task-mining-review-9055501)" | | 9 | [NewgenONE Digital Transformation Platform](https://www.g2.com/products/newgenone-digital-transformation-platform/reviews) | 4.5/5.0 (89 reviews) | Document-centric workflow automation with low-code BPM | "[Powerful Low-Code BPM Platform with Seamless Automation](https://www.g2.com/survey_responses/newgenone-digital-transformation-platform-review-12033531)" | | 10 | [Tungsten TotalAgility](https://www.g2.com/products/tungsten-totalagility/reviews) | 4.3/5.0 (42 reviews) | End-to-end document capture and process orchestration | "[Automation with Kofax KTA](https://www.g2.com/survey_responses/tungsten-totalagility-review-8206333)" | ## G2 Grid® for Process Mining Tools ![G2 Grid® for Process Mining Tools plotting products by satisfaction and market presence](https://www.g2.com/categories/process-mining-tools/grids.png?focus%5B%5D=6218&focus%5B%5D=38118&focus%5B%5D=122375&focus%5B%5D=48345&focus%5B%5D=53828&focus%5B%5D=48348&focus%5B%5D=57103) Highlighted products: UiPath Agentic Automation, Celonis, Microsoft Power Automate, IBM Process Mining, Automation Anywhere Agentic Process Automation, UiPath Process Mining, and ARIS. Underlying data: [Grid® JSON](https://www.g2.com/categories/process-mining-tools/grids.json?focus%5B%5D=uipath-agentic-automation&focus%5B%5D=celonis&focus%5B%5D=microsoft-power-automate&focus%5B%5D=ibm-process-mining&focus%5B%5D=automation-anywhere-agentic-process-automation&focus%5B%5D=uipath-uipath-process-mining&focus%5B%5D=aris-aris&segment=small-business) ## How Many Process Mining Tools Products Does G2 Track? **Total Products under this Category:** 94 ### Category Stats (Jul 2026) - **Average Rating**: 4.36/5 The average rating of products in this category, based on all submitted ratings *Last updated: July 04, 2026* ## How Does G2 Rank Process Mining Tools Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 17,500+ Authentic Reviews - 94+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Process Mining Tools Is Best for Your Use Case? - **Best for Small Businesses:** [UiPath Agentic Automation](https://www.g2.com/products/uipath-agentic-automation/reviews) - **Best for Mid-Market:** [Microsoft Power Automate](https://www.g2.com/products/microsoft-power-automate/reviews) - **Best for Enterprise:** [Celonis](https://www.g2.com/products/celonis/reviews) - **Highest User Satisfaction:** [UiPath Agentic Automation](https://www.g2.com/products/uipath-agentic-automation/reviews) - **Best Free Software:** [UiPath Agentic Automation](https://www.g2.com/products/uipath-agentic-automation/reviews) ## What Are the Top-Rated Process Mining Tools Products in 2026? ### 1. [UiPath Agentic Automation](https://www.g2.com/products/uipath-agentic-automation/reviews) UiPath (NYSE: PATH) is a global leader in agentic automation, empowering enterprises to harness the full potential of AI agents to autonomously execute and optimize complex business processes. The UiPath Platform™ uniquely combines controlled agency, developer flexibility, and seamless integration to help organizations scale agentic automation safely and confidently. Committed to security, governance, and interoperability, UiPath supports enterprises as they transition into a future where automation delivers on the full potential of AI to transform industries. For more information, visit www.uipath.com. Agentic testing is an AI-powered approach to software quality assurance that leverages autonomous agents to generate, execute, and evolve tests across the entire testing lifecycle. By partnering intelligent agents with human testers, agentic testing dramatically increases test coverage, accelerates release cycles, improves system resilience, and enables continuous testing at enterprise scale. It empowers teams to shift from manual, reactive testing to proactive, scalable quality engineering—driving faster innovation with higher confidence. **Average Rating:** 4.6/5.0 **Total Reviews:** 6,137 **How Do G2 Users Rate UiPath Agentic Automation?** - **Ease of Use:** 9.1/10 (Category avg: 8.8/10) - **Execution Management:** 9.4/10 (Category avg: 8.5/10) - **Process Library:** 9.4/10 (Category avg: 8.6/10) - **Application Development:** 9.6/10 (Category avg: 8.4/10) **Who Is the Company Behind UiPath Agentic Automation?** - **Seller:** [UiPath](https://www.g2.com/sellers/uipath) - **Company Website:** https://www.uipath.com - **Year Founded:** 2005 - **HQ Location:** New York - **Twitter:** @UiPath (108,104 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1523656/ (5,134 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** RPA Developer, Software Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 51% Enterprise, 29% Mid-Market #### What Are UiPath Agentic Automation's Pros and Cons? **Pros:** - Automation (337 reviews) - Ease of Use (285 reviews) - Automation Focus (261 reviews) - Automation Ease (235 reviews) - Efficiency (166 reviews) **Cons:** - Expensive (138 reviews) - Learning Curve (118 reviews) - Complexity (76 reviews) - Pricing Issues (64 reviews) - Licensing Issues (62 reviews) ### What Do G2 Reviewers Say About UiPath Agentic Automation? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **seamless integration of AI and automation** in UiPath Agentic Automation, enhancing workflow efficiency. - Users find UiPath Agentic Automation to be **user-friendly** , simplifying development and enhancing productivity in business tasks. - Users value the **seamless integration of AI with automation** in UiPath Agentic Automation for complex tasks. - Users value the **automation ease** of UiPath Agentic Automation, benefiting from its advanced AI features and orchestration. - Users value the **efficiency** of UiPath Agentic Automation, enabling quick and easy automation of business processes. **Cons:** - Users find UiPath Agentic Automation to be **expensive** , with high licensing costs compared to other RPA tools. - Users find the **learning curve challenging** , especially for non-technical users due to complex programming requirements. - Users find the platform's **complexity overwhelming** , facing steep learning curves and technical challenges during setup. - Users feel the **pricing issues** of UiPath Agentic Automation are too high, suggesting adjustments for better affordability. - Users find **licensing issues** to be confusing and costly, complicating both initial setup and ongoing use of UiPath. #### What Are Recent G2 Reviews of UiPath Agentic Automation? **"[Extending RPA Capabilities with Agentic AI](https://www.g2.com/survey_responses/uipath-agentic-automation-review-13049861)"** **Rating:** 4.5/5.0 stars *— Muhammad A.* [Read full review](https://www.g2.com/survey_responses/uipath-agentic-automation-review-13049861) --- **"[Transformative Automation with AI Decision Making](https://www.g2.com/survey_responses/uipath-agentic-automation-review-12980416)"** **Rating:** 4.5/5.0 stars *— Arti P.* [Read full review](https://www.g2.com/survey_responses/uipath-agentic-automation-review-12980416) --- #### What Are G2 Users Discussing About UiPath Agentic Automation? - [What are the most impactful use-cases of UiPath's RPA in automating repetitive business processes?](https://www.g2.com/discussions/what-are-the-most-impactful-use-cases-of-uipath-s-rpa-in-automating-repetitive-business-processes) - 2 comments - [What is robotic process automation RPA and when is it beneficial?](https://www.g2.com/discussions/what-is-robotic-process-automation-rpa-and-when-is-it-beneficial) - 1 comment - [Which business process can be automated with RPA?](https://www.g2.com/discussions/which-business-process-can-be-automated-with-rpa) - 2 comments - [What is RPA in UiPath?](https://www.g2.com/discussions/what-is-rpa-in-uipath) - 2 comments - [Is UiPath an RPA tool?](https://www.g2.com/discussions/is-uipath-an-rpa-tool) - 2 comments ### 2. [Celonis](https://www.g2.com/products/celonis/reviews) Celonis makes processes work — for people, companies, and the planet. Powered by process mining and AI, the Celonis Process Intelligence Platform integrates process data and business context to create a living digital twin of business operations. We enable thousands of companies worldwide to understand how their business actually runs and, together with their partners, build intelligent solutions that transform and continuously improve the way they operate — unlocking billions in value. Celonis is headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide. © 2026 Celonis SE. All rights reserved. Celonis and the Celonis “droplet” logo are trademarks or registered trademarks of Celonis SE in Germany and other jurisdictions. All other product and company names are trademarks or registered trademarks of their respective owners. **Average Rating:** 4.5/5.0 **Total Reviews:** 286 **How Do G2 Users Rate Celonis?** - **Ease of Use:** 8.7/10 (Category avg: 8.8/10) - **Execution Management:** 8.5/10 (Category avg: 8.5/10) - **Process Library:** 8.2/10 (Category avg: 8.6/10) - **Application Development:** 8.2/10 (Category avg: 8.4/10) **Who Is the Company Behind Celonis?** - **Seller:** [Celonis](https://www.g2.com/sellers/celonis) - **Company Website:** https://www.celonis.com - **Year Founded:** 2011 - **HQ Location:** New York - **Twitter:** @Celonis (17,449 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3118913/ (3,848 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Senior Consultant, Analyst - **Top Industries:** Information Technology and Services, Oil & Energy - **Company Size:** 63% Enterprise, 20% Small-Business #### What Are Celonis's Pros and Cons? **Pros:** - Ease of Use (23 reviews) - Efficiency (17 reviews) - Insights (15 reviews) - User Interface (15 reviews) - Features (14 reviews) **Cons:** - Learning Curve (15 reviews) - Complexity (13 reviews) - Missing Features (10 reviews) - Limited Features (9 reviews) - Slow Performance (8 reviews) ### What Do G2 Reviewers Say About Celonis? *AI-generated summary from verified user reviews* **Pros:** - Users value the **user-friendly environment** of Celonis, making complex data accessible to all team members. - Users appreciate the **exceptional efficiency** of Celonis, which enhances visibility and drives measurable improvements in processes. - Users value the **exceptional visibility** Celonis offers into processes, revealing inefficiencies and enabling actionable improvements. - Users commend the **user-friendly interface** of Celonis, appreciating its clear visualizations and smooth, enjoyable experience. - Users value the **user-friendly environment** of Celonis, which enables easy access and powerful analysis for all users. **Cons:** - Users find the **steep learning curve** of Celonis challenging, especially for beginners needing extensive training to fully utilize it. - Users find the **complexity** of Celonis in setup and interface to be overwhelming, especially for beginners. - Users experience **missing features** due to frequent licensing changes and a steep learning curve for the interface. - Users find the **limited features** of Celonis restrict usability and hinder effective data analysis and visualization. - Users experience **slow performance** at times, with occasional delays in application response and processing speeds. #### What Are Recent G2 Reviews of Celonis? **"[A complete toolset to build a real digital twin of the organization](https://www.g2.com/survey_responses/celonis-review-4528582)"** **Rating:** 5.0/5.0 stars *— Joaquim N.* [Read full review](https://www.g2.com/survey_responses/celonis-review-4528582) --- **"[Great for understanding where business processes slow down](https://www.g2.com/survey_responses/celonis-review-13110167)"** **Rating:** 4.5/5.0 stars *— Henrik O.* [Read full review](https://www.g2.com/survey_responses/celonis-review-13110167) --- #### What Are G2 Users Discussing About Celonis? - [What is Celonis used for?](https://www.g2.com/discussions/what-is-celonis-used-for) - 1 comment - [How much does Celonis cost?](https://www.g2.com/discussions/how-much-does-celonis-cost) - 1 comment - [What is SAP Celonis?](https://www.g2.com/discussions/what-is-sap-celonis) - 2 comments - [What does Celonis do?](https://www.g2.com/discussions/what-does-celonis-do) - [What is Celonis software?](https://www.g2.com/discussions/what-is-celonis-software) - 1 comment ### 3. [Microsoft Power Automate](https://www.g2.com/products/microsoft-power-automate/reviews) Optimize business processes across your organization with a cloud-first, comprehensive automation platform, powered by low-code and AI. Modernize and integrate operations at scale, maintain visibility and control with enterprise-grade governance, monitor and protect your data, and continuously improve with process insights. **Average Rating:** 4.4/5.0 **Total Reviews:** 1,042 **How Do G2 Users Rate Microsoft Power Automate?** - **Ease of Use:** 8.3/10 (Category avg: 8.8/10) - **Execution Management:** 8.4/10 (Category avg: 8.5/10) - **Process Library:** 8.4/10 (Category avg: 8.6/10) - **Application Development:** 8.5/10 (Category avg: 8.4/10) **Who Is the Company Behind Microsoft Power Automate?** - **Seller:** [Microsoft](https://www.g2.com/sellers/microsoft) - **Company Website:** https://www.microsoft.com/ - **Year Founded:** 1975 - **HQ Location:** Redmond, Washington - **Twitter:** @microsoft (13,091,739 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/microsoft/ (231,632 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer, RPA Developer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 33% Mid-Market, 32% Enterprise #### What Are Microsoft Power Automate's Pros and Cons? **Pros:** - Ease of Use (382 reviews) - Automation (317 reviews) - Easy Integrations (294 reviews) - Integrations (292 reviews) - Process Automation (247 reviews) **Cons:** - Complexity (208 reviews) - Slow Performance (102 reviews) - Bugs (96 reviews) - Expensive (96 reviews) - Software Bugs (95 reviews) ### What Do G2 Reviewers Say About Microsoft Power Automate? *AI-generated summary from verified user reviews* **Pros:** - Users admire the **user-friendly interface** of Microsoft Power Automate, facilitating automation without the need for coding knowledge. - Users find **automation saves time** with seamless integration, transforming workflows and reducing manual effort significantly. - Users appreciate the **easy integrations** of Microsoft Power Automate, simplifying workflows with seamless connections to key apps. - Users appreciate the **seamless integrations** of Power Automate, enhancing efficiency within the Microsoft ecosystem effortlessly. - Users value the **process automation capabilities** of Microsoft Power Automate, enhancing efficiency and reducing manual effort significantly. **Cons:** - Users find the platform to have **complexity issues** , making it challenging for beginners and demanding for advanced users. - Users experience **slow performance** with Power Automate's UI and workflow, leading to frustrating navigation and delays. - Users often face **frustrating bugs** in Microsoft Power Automate, leading to longer troubleshooting and a confusing debugging process. - Users find Microsoft Power Automate **expensive** and note the scarcity of learning resources, complicating the onboarding process. - Users often face **software bugs** in Power Automate, leading to delayed notifications and manual issue tracking. #### What Are Recent G2 Reviews of Microsoft Power Automate? **"[Efficient and easy-to-implement automation](https://www.g2.com/survey_responses/microsoft-power-automate-review-11356351)"** **Rating:** 5.0/5.0 stars *— William Adrian C.* [Read full review](https://www.g2.com/survey_responses/microsoft-power-automate-review-11356351) --- **"[Easy Drag-and-Drop Workflow Automation That Fits Perfectly in the Microsoft Stack](https://www.g2.com/survey_responses/microsoft-power-automate-review-12836935)"** **Rating:** 5.0/5.0 stars *— Tanzim S.* [Read full review](https://www.g2.com/survey_responses/microsoft-power-automate-review-12836935) --- #### What Are G2 Users Discussing About Microsoft Power Automate? - [What is Microsoft Power Automate used for?](https://www.g2.com/discussions/what-is-microsoft-power-automate-used-for) - 3 comments - [How do I install Microsoft Power automate?](https://www.g2.com/discussions/how-do-i-install-microsoft-power-automate) - 2 comments - [What are the features of RPA?](https://www.g2.com/discussions/winautomation-by-softomotive-what-are-the-features-of-rpa) - [How does process mining work?](https://www.g2.com/discussions/minit-how-does-process-mining-work-40782154-031f-4d7d-8727-edb11742979c) - [How does process mining work?](https://www.g2.com/discussions/minit-how-does-process-mining-work) ### 4. [IBM Process Mining](https://www.g2.com/products/ibm-process-mining/reviews) IBM Process Mining is an AI-powered solution that helps businesses of all sizes unlock value by improving visibility, efficiency, and compliance in business processes. It transforms your data into actionable insights, empowering decision-makers to optimize workflows, reduce inefficiencies, and drive strategic outcomes. IBM Process Mining creates a digital twin of your processes by analyzing data from multiple systems. This gives you a clear, real-time picture of how your processes function, helping you identify inefficiencies and bottlenecks. Powered by advanced AI and process intelligence, it delivers prescriptive recommendations that align with your goals—whether it’s cutting costs, improving compliance, or accelerating digital transformation. Why IBM Process Mining? - AI-powered process intelligence: Delivers actionable insights, pinpoints inefficiencies, identifies risks, and provides ROI-driven recommendations for smarter, data-backed decisions - 360° process visibility: Get a transparent, data-driven view of your entire operations. Eliminate guesswork with precise insights into how your processes actually function - Process simulation: Test potential process changes in a simulated environment before implementation. IBM Process Mining allows you to explore various improvement scenarios and understand their impact, helping you make risk-free decisions - Continuous KPI monitoring and alerts: Stay on top of key performance indicators with automated, customizable alerts that help you track issues before they escalate. Tailor KPIs to your industry-specific needs or align them with your internal metrics - Compliance and risk management: Stay ahead of evolving regulations with automated compliance tracking. Minimize manual efforts and reduce operational risks with a system that continuously monitors and updates your compliance status. IBM Process Mining has helped organizations worldwide streamline operations and improve outcomes. For example, Max Mara achieved a 90% reduction in customer service resolution times and reduced costs by 46% using IBM Process Mining. For teams of any skill level, IBM Process Mining is intuitive by design—delivering prescriptive recommendations and process simulations that enable faster, smarter decisions with minimal effort. IBM Process Mining is also available via the AWS Marketplace. **Average Rating:** 4.7/5.0 **Total Reviews:** 156 **How Do G2 Users Rate IBM Process Mining?** - **Ease of Use:** 9.5/10 (Category avg: 8.8/10) - **Execution Management:** 9.4/10 (Category avg: 8.5/10) - **Process Library:** 9.6/10 (Category avg: 8.6/10) - **Application Development:** 9.7/10 (Category avg: 8.4/10) **Who Is the Company Behind IBM Process Mining?** - **Seller:** [IBM](https://www.g2.com/sellers/ibm) - **Year Founded:** 1911 - **HQ Location:** Armonk, New York, United States - **Twitter:** @IBMSecurity (74,660 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1009/ (328,202 employees on LinkedIn®) - **Ownership:** SWX:IBM **Who Uses This Product?** - **Who Uses This:** Analyst, Developer - **Top Industries:** Information Technology and Services, Telecommunications - **Company Size:** 41% Small-Business, 40% Mid-Market #### What Are IBM Process Mining's Pros and Cons? **Pros:** - Ease of Use (2 reviews) - Efficiency (2 reviews) - Ease of Implementation (1 reviews) - Ease of Learning (1 reviews) - Easy Integrations (1 reviews) **Cons:** - Lacking Features (3 reviews) - AI Limitations (1 reviews) ### What Do G2 Reviewers Say About IBM Process Mining? *AI-generated summary from verified user reviews* **Pros:** - Users love the **ease of use** of IBM Process Mining, appreciating its intuitive visuals and low learning curve. - Users value the **efficiency** of IBM Process Mining, which enhances insights and streamlines operational workflows effectively. - Users value the **ease of implementation** of IBM Process Mining, enjoying a smooth setup and intuitive integration. - Users appreciate the **simplicity and low learning curve** of IBM Process Mining, allowing for quick onboarding. - Users value the **seamless integration** of IBM Process Mining, enhancing efficiency with existing systems and improving workflow transparency. **Cons:** - Users find IBM Process Mining **lacking features** , particularly in simulations and analytics for better decision-making. - Users feel the need for additional **AI functionalities** to enhance the capabilities of IBM Process Mining further. #### What Are Recent G2 Reviews of IBM Process Mining? **"[My experience with ibm process mining](https://www.g2.com/survey_responses/ibm-process-mining-review-9814367)"** **Rating:** 5.0/5.0 stars *— ANUJ J.* [Read full review](https://www.g2.com/survey_responses/ibm-process-mining-review-9814367) --- **"[Seamless Integration and Enhanced Workflow Visibility](https://www.g2.com/survey_responses/ibm-process-mining-review-11870889)"** **Rating:** 4.5/5.0 stars *— Ria P.* [Read full review](https://www.g2.com/survey_responses/ibm-process-mining-review-11870889) --- #### What Are G2 Users Discussing About IBM Process Mining? - [How is process mining used?](https://www.g2.com/discussions/how-is-process-mining-used) - [What is process mining software?](https://www.g2.com/discussions/ibm-process-mining-what-is-process-mining-software) - [What is IBM process mining?](https://www.g2.com/discussions/what-is-ibm-process-mining) ### 5. [Automation Anywhere Agentic Process Automation](https://www.g2.com/products/automation-anywhere-agentic-process-automation/reviews) Automation Anywhere is the global leader in Agentic Process Automation (APA), transforming how organizations put AI to work. Our platform combines specialized AI agents, generative AI, and end-to-end process automation—including process discovery, RPA, document processing, and advanced analytics—all built on a foundation of security and governance. We empower businesses worldwide to unlock productivity, elevate customer experiences, and drive new revenue streams. Guided by our vision to fuel the future of work, we unleash human potential through Agentic AI-powered automation. Learn more at https://www.automationanywhere.com. **Average Rating:** 4.5/5.0 **Total Reviews:** 4,053 **How Do G2 Users Rate Automation Anywhere Agentic Process Automation?** - **Ease of Use:** 8.9/10 (Category avg: 8.8/10) - **Execution Management:** 9.1/10 (Category avg: 8.5/10) - **Process Library:** 9.3/10 (Category avg: 8.6/10) - **Application Development:** 9.2/10 (Category avg: 8.4/10) **Who Is the Company Behind Automation Anywhere Agentic Process Automation?** - **Seller:** [Automation Anywhere](https://www.g2.com/sellers/automation-anywhere) - **Company Website:** https://www.AutomationAnywhere.com - **Year Founded:** 2003 - **HQ Location:** San Jose, CA - **Twitter:** @AutomationAnywh (55,050 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/208639/ (4,314 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** RPA Developer, Software Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 59% Enterprise, 23% Mid-Market #### What Are Automation Anywhere Agentic Process Automation's Pros and Cons? **Pros:** - Ease of Use (84 reviews) - Automation (71 reviews) - Efficiency (43 reviews) - Automation Ease (42 reviews) - User Interface (42 reviews) **Cons:** - Expensive (28 reviews) - Learning Curve (27 reviews) - Missing Features (25 reviews) - Software Bugs (22 reviews) - Bot Issues (20 reviews) ### What Do G2 Reviewers Say About Automation Anywhere Agentic Process Automation? *AI-generated summary from verified user reviews* **Pros:** - Users find the **ease of use** of Automation Anywhere Agentic Process Automation impressive, streamlining bot development effortlessly. - Users appreciate the **ease of automating tasks** with Automation Anywhere, enjoying an intuitive interface and reliable performance. - Users appreciate the **efficiency** of Automation Anywhere, highlighting its ability to streamline processes and enhance productivity. - Users find **Automation Anywhere's ease of use** perfect for non-coders, enabling efficient task automation with minimal effort. - Users appreciate the **intuitive and beautiful interface** of Automation Anywhere, making automation effortless and efficient. **Cons:** - Users find the pricing model to be **expensive** and complex, especially for small teams and individuals. - Users find the **steep learning curve** challenging, especially when navigating advanced features and complex workflows. - Users report **missing features** in Automation Anywhere, including limited connectors and lack of essential actions for scripting and email automation. - Users often face **software bugs** that disrupt automation processes and hinder overall user experience. - Users experience **bot issues** with complex UI and debugging challenges, particularly affecting beginners and small teams. #### What Are Recent G2 Reviews of Automation Anywhere Agentic Process Automation? **"[Excellent Efficiency Gains, But Onboarding Needs Simplification](https://www.g2.com/survey_responses/automation-anywhere-agentic-process-automation-review-12949275)"** **Rating:** 4.0/5.0 stars *— Joel A.* [Read full review](https://www.g2.com/survey_responses/automation-anywhere-agentic-process-automation-review-12949275) --- **"[Helping Teams Focus on Higher-Value Work](https://www.g2.com/survey_responses/automation-anywhere-agentic-process-automation-review-12995566)"** **Rating:** 4.0/5.0 stars *— pavan k.* [Read full review](https://www.g2.com/survey_responses/automation-anywhere-agentic-process-automation-review-12995566) --- #### What Are G2 Users Discussing About Automation Anywhere Agentic Process Automation? - [What are the most significant impacts of Automation Anywhere's RPA on business process efficiency?](https://www.g2.com/discussions/automation-anywhere-rpa-robotic-process-automation-what-are-the-most-significant-impacts-of-automation-anywhere-s-rpa-on-business-process-efficiency) - 1 comment - [What are the most significant impacts of Automation Anywhere's RPA on business process efficiency?](https://www.g2.com/discussions/what-are-the-most-significant-impacts-of-automation-anywhere-s-rpa-on-business-process-efficiency) - 3 comments - [What is Automation Anywhere - RPA | Robotic Process Automation used for?](https://www.g2.com/discussions/what-is-automation-anywhere-rpa-robotic-process-automation-used-for) - 1 comment - [Can RPA be used for test automation?](https://www.g2.com/discussions/can-rpa-be-used-for-test-automation) - 4 comments, 1 upvote - [How is RPA different from automation?](https://www.g2.com/discussions/how-is-rpa-different-from-automation) ### 6. [UiPath Process Mining](https://www.g2.com/products/uipath-uipath-process-mining/reviews) UiPath Process Mining is a Process Mining solution that transforms data from your IT systems into visual interactive dashboards, allowing you to see existing value decreases, bottlenecks, and discrepancies, as well as understanding the root-causes and possible risks. **Average Rating:** 4.5/5.0 **Total Reviews:** 73 **How Do G2 Users Rate UiPath Process Mining?** - **Ease of Use:** 8.0/10 (Category avg: 8.8/10) - **Execution Management:** 8.0/10 (Category avg: 8.5/10) - **Process Library:** 8.3/10 (Category avg: 8.6/10) - **Application Development:** 7.8/10 (Category avg: 8.4/10) **Who Is the Company Behind UiPath Process Mining?** - **Seller:** [UiPath](https://www.g2.com/sellers/uipath) - **Year Founded:** 2005 - **HQ Location:** New York - **Twitter:** @UiPath (108,104 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1523656/ (5,134 employees on LinkedIn®) - **Ownership:** NYSE: PATH **Who Uses This Product?** - **Who Uses This:** Senior Software Engineer, RPA Developer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 40% Enterprise, 35% Small-Business #### What Are UiPath Process Mining's Pros and Cons? **Pros:** - Ease of Use (3 reviews) - Automation (1 reviews) - Customer Support (1 reviews) - Easy Integrations (1 reviews) - Tools (1 reviews) **Cons:** - Complexity (2 reviews) - Complex UI (1 reviews) - Difficult Setup (1 reviews) - Insufficient Resources (1 reviews) - Lacking Features (1 reviews) ### What Do G2 Reviewers Say About UiPath Process Mining? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of UiPath Process Mining, making their tasks simpler and more efficient. - Users appreciate the **detailed analysis on automation opportunities** offered by UiPath Process Mining for effective decision-making. - Users praise the **great customer support** provided by UiPath Process Mining, enhancing their overall experience and satisfaction. - Users value the **easy integrations** of UiPath Process Mining, enhancing their data connection experience effortlessly. - Users value the **easy data integration** with UiPath Process Mining, enhancing their workflow efficiency. **Cons:** - Users face **complexity in setup and integration** , which can hinder achieving optimal results with UiPath Process Mining. - Users find the **complex UI** of UiPath Process Mining challenging, indicating a need for more intuitive features. - Users face **difficult setup** that complicates the integration process, impacting overall usability of UiPath Process Mining. - Users face **insufficient resources** , making data analysis challenging and hindering their experience with UiPath Process Mining. - Users find the **lack of features** in UiPath Process Mining limits usability and creates confusion. #### What Are Recent G2 Reviews of UiPath Process Mining? **"[Efficient Root Cause Analysis, Needs Better Production Tracking](https://www.g2.com/survey_responses/uipath-process-mining-review-12958766)"** **Rating:** 4.0/5.0 stars *— Sameer Ahmed S.* [Read full review](https://www.g2.com/survey_responses/uipath-process-mining-review-12958766) --- **"[Good for process tracking but raw data handling can improve.](https://www.g2.com/survey_responses/uipath-process-mining-review-12929452)"** **Rating:** 4.0/5.0 stars *— Arpit P.* [Read full review](https://www.g2.com/survey_responses/uipath-process-mining-review-12929452) --- #### What Are G2 Users Discussing About UiPath Process Mining? - [What is process mining in RPA?](https://www.g2.com/discussions/what-is-process-mining-in-rpa) - 1 comment - [How does process mining work?](https://www.g2.com/discussions/how-does-process-mining-work) - 1 comment - [What are the three main process mining techniques?](https://www.g2.com/discussions/what-are-the-three-main-process-mining-techniques) - 1 comment - [What is process mining software?](https://www.g2.com/discussions/what-is-process-mining-software) - 1 comment ### 7. [ARIS](https://www.g2.com/products/aris-aris/reviews) ARIS supports your operational excellence by providing visibility into your operations, enabling you to create outstanding processes, and ensuring close monitoring of your business. As a pioneer and the leader in process intelligence, ARIS provides the foundation when it comes to successfully transforming, optimizing and controlling the way you run your business. Follow thousands of leading organizations from all industries and all over the globe and set on ARIS for sustainable success. ARIS brings everything you need to collaboratively analyse, design, and manage your processes end-to-end.:   - Business Process Analysis – Continuously improve and roll out processes. - Process Mining - Get deep business insights to take the right decisions.   - Process Automation - Reach operational excellence. - Risk & Compliance - Secure compliance and operational resilience. ​  Stop making decisions based on gut fillings and start acting on data-driven decisions that can help you reduce costs, increase efficiency, and ultimately boost your bottom line. **Average Rating:** 4.3/5.0 **Total Reviews:** 161 **How Do G2 Users Rate ARIS?** - **Ease of Use:** 8.4/10 (Category avg: 8.8/10) - **Execution Management:** 8.1/10 (Category avg: 8.5/10) - **Process Library:** 8.0/10 (Category avg: 8.6/10) - **Application Development:** 7.7/10 (Category avg: 8.4/10) **Who Is the Company Behind ARIS?** - **Seller:** [ARIS](https://www.g2.com/sellers/aris) - **Company Website:** https://aris.com/ - **Year Founded:** 2024 - **HQ Location:** Saarbrücken, Saarland - **LinkedIn® Page:** https://www.linkedin.com/company/aris-community/ (386 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Banking - **Company Size:** 53% Enterprise, 29% Mid-Market #### What Are ARIS's Pros and Cons? **Pros:** - Ease of Learning (1 reviews) - Ease of Use (1 reviews) - Efficiency (1 reviews) - Low Code (1 reviews) - No-coding (1 reviews) **Cons:** - Bugs (1 reviews) - Complexity (1 reviews) - Complex Processes (1 reviews) - Lacking Features (1 reviews) - Process Management (1 reviews) ### What Do G2 Reviewers Say About ARIS? *AI-generated summary from verified user reviews* **Pros:** - Users find the **ease of learning** with ARIS beneficial, appreciating its intuitive features and helpful guidance. - Users find ARIS to be **easy to use** , benefiting from straightforward setup and helpful features for no-code users. - Users appreciate the **efficiency** of ARIS in simplifying data loading, configuration, and user administration, saving time across projects. - Users value the **low code capabilities** of ARIS, enabling easy configuration and efficient project management without coding skills. - Users value the **no-coding approach** of ARIS, benefiting from an easy setup and quick configuration. **Cons:** - Users find the **bugs disruptive** , complicating data management and leading to inconsistencies in metrics and reports. - Users find the **complexity** of ARIS challenging, especially in tasks like data overwriting and filter applications. - Users find the **complex processes** in ARIS challenging, especially for data management and interlinking features. - Users find ARIS **lacking features** such as intuitive data handling and consistent metrics across reports. - Users find the **process management unintuitive** , leading to difficulties in data handling and inconsistent metrics. #### What Are Recent G2 Reviews of ARIS? **"[Powerful Process Modeling and Analysis for Clear, Standardised Workflows](https://www.g2.com/survey_responses/aris-review-12701748)"** **Rating:** 4.5/5.0 stars *— Atharva P.* [Read full review](https://www.g2.com/survey_responses/aris-review-12701748) --- **"[ARIS - 360 degree solution for business process models](https://www.g2.com/survey_responses/aris-review-11405981)"** **Rating:** 4.0/5.0 stars *— Sumeet J.* [Read full review](https://www.g2.com/survey_responses/aris-review-11405981) --- #### What Are G2 Users Discussing About ARIS? - [Is Aris a BPM?](https://www.g2.com/discussions/is-aris-a-bpm) - 1 upvote - [What is ARIS PPM?](https://www.g2.com/discussions/what-is-aris-ppm) - [What is process mining software?](https://www.g2.com/discussions/aris-process-mining-what-is-process-mining-software) - [What is ARIS software used for?](https://www.g2.com/discussions/what-is-aris-software-used-for) ## What Is Process Mining Tools? [Process Automation Software](https://www.g2.com/categories/process-automation) ## What Software Categories Are Similar to Process Mining Tools? - [Business Process Management Software](https://www.g2.com/categories/business-process-management) - [Low-Code Development Platforms](https://www.g2.com/categories/low-code-development-platforms) - [Robotic Process Automation (RPA) Software](https://www.g2.com/categories/robotic-process-automation-rpa) --- ## How Do You Choose the Right Process Mining Tools? ### What You Should Know About Process Mining Tools ### What are Process Mining Tools? At its core, process mining tools help businesses get a grasp of their processes to better understand what they are and how they are performing. When one digs into the roots of any given business, the underlying structures will often be supported by processes or the workflows and business functions that underpin operations. Processes are the steps and tasks taken to get a job done. The best processes are easily repeatable and well-documented. However, it is not always easy to get a handle on all the processes going on, as they can be distributed across individuals, teams, and systems. This is where process mining software comes in. This software can help businesses determine how to optimize their processes through automation or by making these processes more efficient. Process mining tools analyze logs from various business systems, such as [CRM](https://www.g2.com/categories/crm), [ERP](https://www.g2.com/categories/erp), and [purchasing software](https://www.g2.com/categories/purchasing). From there, business leaders can make informed, data-driven decisions about their processes and workflows. Processes can quickly get out of hand. For example, one person might input data about a customer in a CRM, another might port that data out into financial software, and yet another colleague might analyze that data to derive insights. With process mining software implemented, businesses can get visibility into how the various disparate tasks combine into processes and how well they work together. Traditionally, process mining tools are used by mid-market and enterprise-sized companies. Larger companies tend to have more siloed departments, and when business actions need to become integrated to be efficient, process mining software is an easy solution. However, small businesses can also reap the benefits of RPA technology, as they have processes as well. #### What Types of Process Mining Tools Exist? **Process discovery** Process mining software can focus on process discovery. These tools are simpler and allow for an overview of processes. Some, however, use more advanced techniques, like artificial intelligence, to discover and group together processes. **Conformance checking** Conformance checking is a process mining method used to check compliance. It compares event logs or an actual process with the existing reference model, or target model, for that process. This technique determines whether the actual process corresponds to the target process. **Process reengineering** Process reengineering involves changing the process model. It includes redesigning core business processes to dramatically improve productivity, cycle times, and quality. These tools focus on the analysis and design of workflows and processes. ### What are the Common Features of Process Mining Tools? The following are some core features within process mining solutions that can help users in many ways: **Process management:** For the software to process processes, robust integration capabilities with business tools, such as CRM and ERP software, are critical. This software can allow users to access and understand different processes based on their roles. This will give users the ability to find bottlenecks and identify gaps between how things should be and how they are in reality. **Process analysis:** Management is the first step, and analysis is the second. Process mining tools allow users to conduct real-time process analysis, giving them process notation capabilities and the ability to define business entities and responsibilities for given processes. **Automation:** Automation is not the only goal of process mining, but it often is the result. Many of these tools integrate with RPA technology, either natively or via third-party integrations. Some of them allow customers, partners, and third-party developers to create applications on top of business processes. ### What are the Benefits of Process Mining Tools? A few benefits of process mining platforms are mentioned below: **Discovery:** The proliferation of systems and applications can lead to the proliferation of confusion, but it need not be so. Process mining can help discovery processes by analyzing log data produced by applications. This software could integrate with CRM software, for example, to help one get a better sense of how efficient and effective a business’ customer relationship management is. The power of this technology is that it can integrate with a host of different types of tools and, as such, can give a bird's-eye view of all processes and how they work together. **Monitoring:** Once processes have been discovered, the real work can begin. Process mining systems can provide an end-to-end view of processes across the business from a host of different applications and systems. This view can show which processes are taking up the most time and resources, whether that be financial output or human capital. **Optimization:** Viewing processes is not a goal in and of itself. The point and purpose of monitoring processes is to optimize them. This can take the form of automation (through robotic process automation (RPA) software, for example) or ensuring that the humans involved can reach their full potential.  ### Who Uses Process Mining Tools? **Sales leaders:** Lead-to-order processes can take a long time, increasing the payback time of marketing investments. Companies can uncover the reasons behind this issue and take action to reduce sales cycle time. **IT professionals:** IT systems may not provide the correct solution on their first try. Process mining tools can produce data-driven insights to increase the first-time resolution rate. **Finance officers:** Mistakes and manual interventions in purchase-to-pay processes increase lead time. Process mining can help companies find compatible areas of automation. ### What are the Alternatives to Process Mining Tools? Alternatives to process mining tools can replace this type of software, either partially or completely: [Robotic process automation (RPA) software](https://www.g2.com/categories/robotic-process-automation-rpa): RPA software solutions sometimes have process mining capabilities baked in. Therefore, businesses that already implement RPA bots should first check if they have process mining features. #### Software Related to Process Mining Tools Related solutions that can be used together with process mining software include: [Business process management (BPM) software](https://www.g2.com/categories/business-process-management) **:** A business can implement both process mining software and business process management (BPM) software simultaneously to perform different functions of process automation. However, a business might also decide to go with one or the other. BPM software, which has been around for some time, is used to analyze processes at a very high level, while process mining tools go into more granular detail.  [Business process simulation software](https://www.g2.com/categories/business-process-simulation) **:** Similar to process mining, business process simulation software allows businesses to assess business processes. This software provides more robust tools for simulating these processes and focuses on testing and validating what-if scenarios. It provides tools for creating models as well as visualizing the models and outcomes. It is typically used by executives, managers, and external consultants looking to get a better understanding of a company’s business processes.  ### Challenges with Process Mining Tools Software solutions can come with their own set of challenges. It must always be kept in mind that process mining, like any other digital transformation or automation-related solution, is not a magic bullet. Therefore, users must keep these pitfalls and issues in mind: **Integrations:** One concern that users of process mining software should be aware of is the type of software that process mining tools can integrate with to automate processes. Often, companies will deploy process mining tools on top of ERP systems, contact center infrastructure tools, or accounting software, among many other types of software. If the software that a business is hoping to automate processes within is not compatible with the process mining tool of their choice, then there is no point in purchasing that specific product.  **Compatibility** : Buyers should go as far as to ensure that the process mining solution can run on either Windows or macOS or any other operating system they may run at their business. Most process mining tools are platform agnostic and can work across many different software vendors; however, it is always best to double-check when buying the software. **Unexpected costs:** Just as with any software, it is essential to consider all the potential costs involved. With process mining software, users might discover that they end up spending more than they thought they would. ### Which Companies Should Buy Process Mining Tools? Each industry can benefit in some way from process mining software and implementing an automation strategy. Here are a couple of industry examples where the benefits of process mining are paying off: **Healthcare:** Shifts at the hospital can be mentally and physically draining, and the last thing a med tech needs is to stay up on repetitive, low-priority tasks. Process mining software can help healthcare leaders take account of processes and ensure that processes are optimized or automated as needed. **Telecommunications:** Telecommunications companies are always looking to improve their processes and bring the best and fastest services to their customers. Process mining can help them better understand their processes. ### How to Buy Process Mining Tools #### Requirements Gathering (RFI/RFP) for Process Mining Software  When looking to deploy a process mining solution, it is crucial to start from the beginning. In other words, a business should begin by conducting an overview of business processes. If a company is just starting out and looking to purchase its first process mining software, or wherever a business is in its buying process, g2.com can help select the best option. As mentioned above, buyers should also consider the related and ancillary software and services they might want to deploy alongside process mining, such as RPA or [robotic process automation (RPA) consultancy services](https://www.g2.com/categories/robotic-process-automation-rpa-consultancy-services).  Taking a holistic overview of the business systems and processes will help businesses identify pain points. This will help them figure out which software to buy (e.g., whether it can effectively handle the business’ processes) and develop buying criteria.  A request for information (RFI) can be useful, especially if the deployment is large in scale and scope. By producing this, a business can be well-placed to gather information from sellers. Depending on the scope of the deployment, it might be helpful to produce an RFI, a one-page list with a few bullet points describing what is needed from process mining software. #### Compare Process Mining Software Products **Create a long list** Evaluating vendors should start with a long list, which will help determine whether a given solution is a good fit. Buyers should create a broad list of tools that align with their business goals. So that there is a level playing field, it is important to ask the same set of questions to each seller. **Create a short list** Next, a whittling down should take place. Through pointed questions, demos, and trials, one can go from a long list to a short one. Although this will differ for each business and use case, three to five products is typically a good number. With this list in hand, businesses can produce a matrix to compare the features and pricing of the various solutions. **Conduct demos** To ensure a thorough comparison, the user should demo each solution on the short list using the same use case and datasets. This will allow the business to evaluate like-for-like and see how each vendor compares against the competition. #### Selection of Process Mining Software  **Choose a selection team** Before getting started, it's crucial to create a winning team that will work together throughout the entire process, from identifying pain points to implementation. The software selection team should consist of organization members with the right interests, skills, and time to participate in this process. A good starting point is to aim for three to five people who fill roles such as the main decision maker, project manager, process owner, system owner, or staffing subject matter expert, as well as a technical lead, IT administrator, or security administrator. In smaller companies, the vendor selection team may be smaller, with fewer participants, multitasking, and taking on more responsibilities. **Negotiation** Just because something is written on a company’s pricing page does not mean it is final, although some companies will not budge. It is imperative to open up a conversation regarding pricing and licensing. For example, the vendor may be willing to give a discount for multi-year contracts or to recommend the product to others. **Final decision** After this stage, and before going all in, it is recommended to roll out a test run or pilot program to test adoption with a small sample size of users. If the tool is well used and well received, the buyer can be confident that the selection was correct. If not, it might be time to go back to the drawing board. ### How much do Process Mining Tools cost? Generally, process mining tools require a license (priced either annually or monthly). In addition, one often pays extra per bot, with unattended bots being more expensive than attended ones.  #### Return on Investment (ROI) Since process mining might take the place of humans’ tasks (or their jobs), one must analyze and compare the cost of automation versus having humans do the same tasks. Although the extent to which the software impacts the company’s bottom line is a key indicator of success, it should not be the only one. One must also investigate the ethical ROI, or the moral impact job displacement will have. ### Implementation of Process Mining Tools **Who is Responsible for Process Mining Tool Implementation?** Although some process mining solutions require significant IT support, most can be deployed directly by business leaders. These business leaders will have the best visibility into their team’s processes. For more complex deployments, support from the IT team will likely be needed. The IT team might also be involved with security. Since process mining software can access the most sensitive information, IT might get involved to test how secure the software is. **What Does the Implementation Process Look Like for Process Mining Tool?** When one seeks to automate their processes, they must start with a deep analysis of those processes. It need not start with expensive software or an external team. It can begin with pen and paper or on a whiteboard, digital or otherwise. The company, or team, can pinpoint the most broken processes or those ripe for automation, such as the most repetitive ones. Only after this hard work can the actual automation begin. **When Should You Implement Process Mining Tool?** Many solutions provide free trials to test the technology's effectiveness. This can help a business determine whether or not the solution is right for them. If the decision has been made to deploy process mining, it is key that it does not get siloed into one department; otherwise, its very deployment may lead to further complication and confusion around processes. ### Process Mining Tools Trends **Artificial intelligence (AI)** Process mining vendors are striving to implement elements of AI and machine learning into their solutions to allow businesses to better understand their processes. These AI capabilities allow process mining tools to visually watch processes and carry them out independently, without human intervention. As with most AI initiatives, the use cases in process mining software are relatively raw. However, to achieve true automation, the two technologies will need to work seamlessly. This will help businesses with their overall digital transformation.