--- title: IBM Process Mining Reviews meta\_title: 'IBM Process Mining Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 157 reviews by the users' company size, role or industry to find out how IBM Process Mining works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 157 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Process Automation url: https://www.g2.com/categories/process-automation --- # IBM Process Mining Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by IBM Process Mining but has limited features. Are you part of the IBM Process Mining team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! IBM Process Mining is an AI-powered solution that helps businesses of all sizes unlock value by improving visibility, efficiency, and compliance in business processes. It transforms your data into actionable insights, empowering decision-makers to optimize workflows, reduce inefficiencies, and drive strategic outcomes. IBM Process Mining creates a digital twin of your processes by analyzing data from multiple systems. This gives you a clear, real-time picture of how your processes function, helping you identify inefficiencies and bottlenecks. Powered by advanced AI and process intelligence, it delivers prescriptive recommendations that align with your goals—whether it’s cutting costs, improving compliance, or accelerating digital transformation. Why IBM Process Mining? - AI-powered process intelligence: Delivers actionable insights, pinpoints inefficiencies, identifies risks, and provides ROI-driven recommendations for smarter, data-backed decisions - 360° process visibility: Get a transparent, data-driven view of your entire operations. Eliminate guesswork with precise insights into how your processes actually function - Process simulation: Test potential process changes in a simulated environment before implementation. IBM Process Mining allows you to explore various improvement scenarios and understand their impact, helping you make risk-free decisions - Continuous KPI monitoring and alerts: Stay on top of key performance indicators with automated, customizable alerts that help you track issues before they escalate. Tailor KPIs to your industry-specific needs or align them with your internal metrics - Compliance and risk management: Stay ahead of evolving regulations with automated compliance tracking. Minimize manual efforts and reduce operational risks with a system that continuously monitors and updates your compliance status. IBM Process Mining has helped organizations worldwide streamline operations and improve outcomes. For example, Max Mara achieved a 90% reduction in customer service resolution times and reduced costs by 46% using IBM Process Mining. For teams of any skill level, IBM Process Mining is intuitive by design—delivering prescriptive recommendations and process simulations that enable faster, smarter decisions with minimal effort. IBM Process Mining is also available via the AWS Marketplace. * * * Seller [IBM](https://www.g2.com/sellers/ibm) Discussions [IBM Process Mining Community](https://www.g2.com/products/ibm-process-mining/discuss) Languages Supported Danish, German, English, Finnish, French, Italian, Japanese, Korean, Dutch, Portuguese, Spanish, Swedish, Chinese (Simplified), Chinese (Traditional) Solution Type Best-of-Breed Overview by Sophie Kim Yen Liem Show More ## Pricing Pricing provided by IBM Process Mining. ### IBM Process Mining Trial Free Trial 30 Day Trial of IBM Process Mining as a Service. ### IBM Process Mining via IBM Cloud Pak for Business Automation SaaS Starting at $4,250.00 1 Installation Per Month [ View More Pricing Information ](https://www.g2.com/products/ibm-process-mining/pricing) ## Top-Rated Alternatives [ ![Celonis](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Celonis") Celonis 4.5/5(323) ](https://www.g2.com/products/celonis/reviews) [ ![UiPath Process Mining](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "UiPath Process Mining") UiPath Process Mining 4.5/5(83) ](https://www.g2.com/products/uipath-uipath-process-mining/reviews) [ ![UiPath Agentic Automation](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "UiPath Agentic Automation") UiPath Agentic Automation 4.6/5(7,581) ](https://www.g2.com/products/uipath-agentic-automation/reviews) [ View All Alternatives ](https://www.g2.com/products/ibm-process-mining/competitors/alternatives) ## User Insights Average based on 157 real user reviews. Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) Per Month [Log in to unlock pricing and user insights](/login) ![Ria P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ria P.") RP Ria P. Senior Data Engineer - Advisory Consulting, Cloud & SWE 10/28/2025 "Seamless Integration and Enhanced Workflow Visibility" 4.5/5 What do you like best about IBM Process Mining? I have been using IBM Process Mining for about a year to optimize financial transactions and it has significantly improved workflow transparency and enhanced overall operational performance. I appreciate the tool for the deep visibility it provides into business workflows and financial processes, making it a comprehensive choice. The seamless integration with existing IBM and third-party systems, along with its intuitive visuals, sets it apart from other vendors. The initial setup process was smooth and connecting to data sources was easy for us, aided by IBM's thorough documentation and pilot testing. IBM Process Mining excels at bottleneck identification, effectively highlighting delays and redundancies, which simplifies the process of pinpointing slowdowns. This capability has led to faster transaction processing and improved accuracy by 10%. Additionally, I find the bottleneck and variant analysis incredibly useful. The integration with Oracle also works seamlessly, further enhancing my workflow. These features are part of the reasons I would consider repurchasing the software. Review collected by and hosted on G2.com. What do you dislike about IBM Process Mining? I find the simulations and 'what if' simulations in IBM Process Mining needing improvement. This aspect is important for more accurately assessing potential outcomes and exploring various scenarios, which is crucial for decision-making processes. Review collected by and hosted on G2.com. What problems is IBM Process Mining solving and how is that benefiting you? I use IBM Process Mining to optimize financial transactions, identifying inefficiencies, improving workflow transparency, and enhancing operational performance. It helps in bottleneck identification, speeding up transaction processing and improving accuracy by 10%. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![ANUJ J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ANUJ J.") AJ ANUJ J. Analyst Enterprise (\> 1000 emp.) 7/22/2025 "My experience with ibm process mining" 5/5 What do you like best about IBM Process Mining? while using ibm process mining, I liked its AI features while dealing with shortage of ideas during analysis of data,it helped me in getting good recommendation and even helped me in getting good visualised or predicting data accurately which made things a bit easier for me. It has also help me in solving and some brainstorming decision which helped me in getting required output. In doing this, there was a risk ,the risk whether the decision is correct or would be a loss for me but I am happy to say that whatsoever till date I did with its help,it has done perfectly reducing the key risks and offers freedom to do with decision taken earlier. Review collected by and hosted on G2.com. What do you dislike about IBM Process Mining? There are not much to say about my disliking about this product,I heard that while setting this product,its a bit complex as it relies heavily on high quality,complete and consistent event log data and to maintain smooth functioning,it demands a lot of efforts.Along with it, there comes the budget related issue as it required a good amount of investment. Review collected by and hosted on G2.com. What problems is IBM Process Mining solving and how is that benefiting you? These days sometimes or often we get to hear that some organisations struggle to ensure that their processes consistently adhere to internal /company policies, regulatory requirements or SLAs ,this is where it can help that it,its tool performs conformance checking, also compares actual process execution against ideal models, identifying the root cause of deviation and then helps in rectifying or mitigating compliance risks. In this way it helps organisations maintaining it. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconValidated ReviewerIncentivizedSource: G2 invite ![Lisa H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lisa H.") LH Lisa H. Head Of Information Technology Information Technology and Services Enterprise (\> 1000 emp.) 4/8/2024 "A tool to improve commercial processes" 4.5/5 What do you like best about IBM Process Mining? I like this tool because it is easy to understand, for professionals in marketing areas it is ideal since it helps to ensure that when creating campaigns they are geared towards what they really require, it has an identification system or so-called bottleneck, and it is also Quite useful when it comes to monitoring, helping to take the company to a new area, the interface is fast so it does not require more time and its integration system is quite extensive Review collected by and hosted on G2.com. What do you dislike about IBM Process Mining? The tool has more notable features than disadvantages or bad functions, but it is important to remember that it is a tool for professionals who have worked with a similar tool since it can be somewhat complicated for some, and it does not have much customization. Review collected by and hosted on G2.com. What problems is IBM Process Mining solving and how is that benefiting you? It allows us to improve as a company and as professionals in areas that improve our business processes, it is good for monitoring and allowing us to carry out more precise analyses, we also integrate it with business tools and it has not involved a considerable additional expense, on the contrary it has allowed us to reduce costs and increase our business operations Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Maria B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maria B.") MB Maria B. Sales and marketing specialist Enterprise (\> 1000 emp.) 4/16/2024 "Improves digital marketing in businesses" 4.5/5 What do you like best about IBM Process Mining? I like it because it is a tool that adapts to current business process standards, greatly facilitates segmentation thanks to its bottleneck system, and also has automation processes to increase operational efficiency when working with large quantities of information, the interface of this tool is not complicated or heavy when it comes to integrating with other tools necessary for each management, and it also understands that times change so it constantly performs updates that I consider are necessary in any similar tool Review collected by and hosted on G2.com. What do you dislike about IBM Process Mining? Personally and professionally, the tool has been useful to me, I have not had problems with information loading, management or security, which are key points for my operations, it is safe and quick to handle, but it will also depend on what the company requires. Review collected by and hosted on G2.com. What problems is IBM Process Mining solving and how is that benefiting you? We have required it mainly for its automation system in areas of electronic marketing, since it ranges from prediction to a system that analyzes large databases and makes decision making much shorter and faster, it is quite good for analyzing patterns and improve responses to any event as professionals Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") CI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 10/23/2024 "Hidden Champion in the Process Mining World" 5/5 What do you like best about IBM Process Mining? The simplicity! It is a very low learning curve getting to work with IBM Process Mining. The second advantage is, that the ETL is not inherit bound to the product. You can use your own ETL tool for getting the data into ProcessMining Review collected by and hosted on G2.com. What do you dislike about IBM Process Mining? The analytics part is not the best. We need more effective analytics features such as custom dashboard monitoring. Review collected by and hosted on G2.com. What problems is IBM Process Mining solving and how is that benefiting you? getting an idea of how the process flows in huge process management projects. and monitoring of process automation workflows. Placing an KPI Monitor to get informed when a clipp level has been passed. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Adarsh K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adarsh K.") AK Adarsh K. Chief Executive Officer Small-Business (50 or fewer emp.) 4/30/2024 "It helps us alot in making data driven decisions" 5/5 What do you like best about IBM Process Mining? The best part of the IBM process mining is the UI and the experience where we could make better data driven decisions and improve our business workflows. Review collected by and hosted on G2.com. What do you dislike about IBM Process Mining? Overall experience is good, the only thing that I disliked is its bit complex for new users and beginner level documentation should be helpful. Review collected by and hosted on G2.com. What problems is IBM Process Mining solving and how is that benefiting you? It is helping us to make data driven decision and have multiple data at one place. Also we could design informed and collaborative workflows for our business. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Sanjaya P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sanjaya P.") SP Sanjaya P. University Lecturer Small-Business (50 or fewer emp.) 11/9/2023 "Positive result with IMB Process Mining" 4.5/5 What do you like best about IBM Process Mining? The best feature in IMB process mining is the real time process for bussiness insight so it's really easy of implemetation. Because of that it will lead significant cost savings. IMB Process Mining can help my customer to reduce wait times. I also like automatically process from this software. The customer support also very helpfull to maintain connection between us as a user. Really easy integration also big help for this application Review collected by and hosted on G2.com. What do you dislike about IBM Process Mining? for the first downside of this application for sure is cost/fee. So many small businesses cannot afford of this additional fee. And also for the not-experienced user to use this application is very complicated. Because of that we need to invest some money to invite a well organized people to use this application and give training about this application. Review collected by and hosted on G2.com. What problems is IBM Process Mining solving and how is that benefiting you? real-time process for insight to help me to automate processes. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Ved Prakash S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ved Prakash S.") VS Ved Prakash S. Software Engineer Small-Business (50 or fewer emp.) 6/11/2024 "Easy analysis with IBM process mining" 5/5 What do you like best about IBM Process Mining? Easy to find the event loga nd Visualization. Review collected by and hosted on G2.com. What do you dislike about IBM Process Mining? Not familiar with all UI features like Visualization which are created for cycle process. Review collected by and hosted on G2.com. What problems is IBM Process Mining solving and how is that benefiting you? Visualization, process cycle tracking and reduce cost Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite JA JOSE ROBERTO A. Mid-Market (51-1000 emp.) 6/23/2023 "IBM Process Mining - Intuitive and efficient tool" 4.5/5 What do you like best about IBM Process Mining? Powerful tool to help visualize processes and identify where this process can be improved and/or automated. Helping to reduce costs or increase productivity. Review collected by and hosted on G2.com. What do you dislike about IBM Process Mining? Sometimes processes are not automated in the best way, that is, the person responsible for using the tool must contribute and perform this analysis as well to avoid problems. Review collected by and hosted on G2.com. What problems is IBM Process Mining solving and how is that benefiting you? IBM Process Mining helps in the identification of processes, making it possible to improve documentation, enhance business efficiency, and identify potential automations. This increases business efficiency and may also reduce costs. Review collected by and hosted on G2.com. Show More 6/26/2023 Current UserValidated ReviewerIncentivizedSource: Seller inviteAI Translated ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") CI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 1/17/2024 "VERY INTUITIVE TOOL" 5/5 What do you like best about IBM Process Mining? The ease of creating codes and easily modularizing the scripts Review collected by and hosted on G2.com. What do you dislike about IBM Process Mining? I believe that the cost, compared to others in the market, is quite high, but the benefits are also high. Review collected by and hosted on G2.com. What problems is IBM Process Mining solving and how is that benefiting you? Automation of repetitive processes Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 inviteAI Translated ## Questions about IBM Process Mining? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about IBM Process Mining ](https://www.g2.com/products/ibm-process-mining/discussions/new) ![Mohammed F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mohammed F.") MF Mohammed Farhan K N • Last activity over 4 years ago How do IBM Process mining improves operational excellence 3 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/how-do-ibm-process-mining-improves-operational-excellence) [ View all Discussions ](https://www.g2.com/products/ibm-process-mining/discuss) ## Pricing Options Pricing provided by IBM Process Mining. ### IBM Process Mining Trial Free Trial 30 Day Trial of IBM Process Mining as a Service. ### IBM Process Mining via IBM Cloud Pak for Business Automation SaaS Starting at $4,250.00 1 Installation Per Month ### IBM Process Mining for Cloud Paks On-Premises Starting at $33,110.00 1 Installation Per Year [ View More Pricing Information ](https://www.g2.com/products/ibm-process-mining/pricing) IBM Process Mining Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_405bacd64b5206bdf85cfe7339620fcf/celonis.png "Product Avatar Image") Celonis 4.5/5(323) [ Compare Now ](https://www.g2.com/compare/celonis-vs-ibm-process-mining) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_0641dbb71b93221df6a148d24954475e/uipath-uipath-process-mining.png "Product Avatar Image") UiPath Process Mining 4.5/5(83) [ Compare Now ](https://www.g2.com/compare/ibm-process-mining-vs-uipath-uipath-process-mining) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_7854db3b43605cfcf9fda2990523578f/aris-aris.png "Product Avatar Image") ARIS 4.3/5(171) [ Compare Now ](https://www.g2.com/compare/aris-aris-vs-ibm-process-mining) ##### ##### IBM Process Mining Features Process Management Process Library Collaboration Integrations Process Analysis Real-Time Process Analysis Process Notation Process Mapping Automation RPA Integration Application Development [ View More Features ](https://www.g2.com/products/ibm-process-mining/features) ##### Categories on G2 [Process Mining](https://www.g2.com/categories/process-mining-tools) ##### Explore More [Best sales enablement software for startups](https://www.g2.com/discussions/what-s-the-best-sales-enablement-software-for-startups)[Which cloud workload protection tools continuously flag misconfigurations that could open the door to shadow IT threats before they become a real problem?](https://www.g2.com/discussions/which-cloud-workload-protection-tools-continuously-flag-misconfigurations-that-could-open-the-door-to-shadow-it-threats-before-they-become-a-real-problem%20)[What platform integrates social analytics with BI tools?](https://www.g2.com/discussions/what-platform-integrates-social-analytics-with-bi-tools) [Which visual configuration tools integrate best with ecommerce platforms and order management systems so configured products flow directly into the purchase flow?](https://www.g2.com/discussions/which-visual-configuration-tools-integrate-best-with-ecommerce-platforms-and-order-management-systems-so-configured-products-flow-directly-into-the-purchase-flow)[Which M&A software platforms deliver the fastest time to value for distributed remote teams?](https://www.g2.com/discussions/which-m-a-software-platforms-deliver-the-fastest-time-to-value-for-distributed-remote-teams)[Pros and Cons Details](https://www.g2.com/products/ibm-process-mining/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)