--- title: IBM Process Mining Reviews meta\_title: 'IBM Process Mining Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 157 reviews by the users' company size, role or industry to find out how IBM Process Mining works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 157 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Process Automation url: https://www.g2.com/categories/process-automation --- # IBM Process Mining Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by IBM Process Mining but has limited features. Are you part of the IBM Process Mining team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! IBM Process Mining is an AI-powered solution that helps businesses of all sizes unlock value by improving visibility, efficiency, and compliance in business processes. It transforms your data into actionable insights, empowering decision-makers to optimize workflows, reduce inefficiencies, and drive strategic outcomes. IBM Process Mining creates a digital twin of your processes by analyzing data from multiple systems. This gives you a clear, real-time picture of how your processes function, helping you identify inefficiencies and bottlenecks. Powered by advanced AI and process intelligence, it delivers prescriptive recommendations that align with your goals—whether it’s cutting costs, improving compliance, or accelerating digital transformation. Why IBM Process Mining? - AI-powered process intelligence: Delivers actionable insights, pinpoints inefficiencies, identifies risks, and provides ROI-driven recommendations for smarter, data-backed decisions - 360° process visibility: Get a transparent, data-driven view of your entire operations. Eliminate guesswork with precise insights into how your processes actually function - Process simulation: Test potential process changes in a simulated environment before implementation. IBM Process Mining allows you to explore various improvement scenarios and understand their impact, helping you make risk-free decisions - Continuous KPI monitoring and alerts: Stay on top of key performance indicators with automated, customizable alerts that help you track issues before they escalate. Tailor KPIs to your industry-specific needs or align them with your internal metrics - Compliance and risk management: Stay ahead of evolving regulations with automated compliance tracking. Minimize manual efforts and reduce operational risks with a system that continuously monitors and updates your compliance status. IBM Process Mining has helped organizations worldwide streamline operations and improve outcomes. For example, Max Mara achieved a 90% reduction in customer service resolution times and reduced costs by 46% using IBM Process Mining. For teams of any skill level, IBM Process Mining is intuitive by design—delivering prescriptive recommendations and process simulations that enable faster, smarter decisions with minimal effort. IBM Process Mining is also available via the AWS Marketplace. * * * Seller [IBM](https://www.g2.com/sellers/ibm) Discussions [IBM Process Mining Community](https://www.g2.com/products/ibm-process-mining/discuss) Languages Supported Danish, German, English, Finnish, French, Italian, Japanese, Korean, Dutch, Portuguese, Spanish, Swedish, Chinese (Simplified), Chinese (Traditional) Solution Type Best-of-Breed Overview by Sophie Kim Yen Liem Show More ## Pricing Pricing provided by IBM Process Mining. ### IBM Process Mining Trial Free Trial 30 Day Trial of IBM Process Mining as a Service. ### IBM Process Mining via IBM Cloud Pak for Business Automation SaaS Starting at $4,250.00 1 Installation Per Month [ View More Pricing Information ](https://www.g2.com/products/ibm-process-mining/pricing) ## Top-Rated Alternatives [ ![Celonis](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Celonis") Celonis 4.5/5(323) ](https://www.g2.com/products/celonis/reviews) [ ![UiPath Process Mining](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "UiPath Process Mining") UiPath Process Mining 4.5/5(83) ](https://www.g2.com/products/uipath-uipath-process-mining/reviews) [ ![UiPath Agentic Automation](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "UiPath Agentic Automation") UiPath Agentic Automation 4.6/5(7,581) ](https://www.g2.com/products/uipath-agentic-automation/reviews) [ View All Alternatives ](https://www.g2.com/products/ibm-process-mining/competitors/alternatives) ## User Insights Average based on 157 real user reviews. Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) Per Month [Log in to unlock pricing and user insights](/login) ![Krunal K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Krunal K.") KK Krunal K. Data Science Consultant Enterprise (\> 1000 emp.) 8/5/2024 "Fast and Simple" 4/5 What do you like best about IBM Process Mining? The most important thing is the efficiency with which i can get the insights. This serves as best alternative to in demand high priced analytical tools. Review collected by and hosted on G2.com. What do you dislike about IBM Process Mining? More functionalities can be added along with AI integration. The software is in right direction Review collected by and hosted on G2.com. What problems is IBM Process Mining solving and how is that benefiting you? It is currently helping us solve CRM use case with faster customer complaint resolution rates Review collected by and hosted on G2.com. Show More 10/22/2024 Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 6/10/2024 "Super easy to see all our processes in one place with IBM Process Mining" 4/5 What do you like best about IBM Process Mining? What I love most about IBM Process Mining is how it gives me a clear view of our marketing processes. The intuitive interface and powerful analytics help me quickly identify any bottlenecks or inefficiencies. It integrates smoothly with our existing data sources, allowing for deep dives into our campaigns. Review collected by and hosted on G2.com. What do you dislike about IBM Process Mining? While IBM Process Mining is fantastic, it does have a learning curve. It can be a bit daunting at first, especially if you’re not very technical. Setting it up and integrating it with our current systems took some time and effort. Additionally, the cost can be a bit high, which might be a concern for smaller marketing teams or agencies. Review collected by and hosted on G2.com. What problems is IBM Process Mining solving and how is that benefiting you? IBM Process Mining helps us tackle inefficiencies in our marketing workflows. It provides clear insights and visual maps of our processes, making it easy to see where we're wasting time and resources. This streamlines our operations, saves money, and boosts productivity. Additionally, the ability to simulate changes and predict outcomes helps us make smarter, data-driven decisions, improving our overall marketing performance. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite GS Gagandeep S. Associate Lead Market Research Enterprise (\> 1000 emp.) 6/11/2024 "Market Research & Data expert" 4/5 What do you like best about IBM Process Mining? With the help of algorithms if will gives a valuable data for better understanding. Review collected by and hosted on G2.com. What do you dislike about IBM Process Mining? The software cost is little bit expensive. Review collected by and hosted on G2.com. What problems is IBM Process Mining solving and how is that benefiting you? There is lots of unstructured data we all have with the help of IBM process mining we will get structured data as we need. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Akshay R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Akshay R.") AR Akshay R. Technical Recruiter Mid-Market (51-1000 emp.) 4/4/2024 "Positive and best result using ibm process mining" 4/5 What do you like best about IBM Process Mining? It process real time insight and very easy to implement that's why it is cost saving and it reduce waiting period and integration is also easy Review collected by and hosted on G2.com. What do you dislike about IBM Process Mining? Small business can not afford it's fee easily to use this application we have to give training to our employees Review collected by and hosted on G2.com. What problems is IBM Process Mining solving and how is that benefiting you? This is a real time process for insight and helped me a lot in automate and give accurate result Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") CI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 6/13/2023 "Great for macro insights" 4/5 What do you like best about IBM Process Mining? IBM Process Mining helps us to have a more comprehensive view of business processes, aiding in the identification of inefficiencies and providing insights for optimization. There are also more chances to identify patterns, bottlenecks, and deviations, allowing measures to be taken to improve efficiency and reduce costs. Review collected by and hosted on G2.com. What do you dislike about IBM Process Mining? The implementation and initial configuration may require a considerable investment of time and resources. It is also important to have qualified people to make the most of the data gathered by the tool. Another point to keep in mind is data privacy, since the tool may handle sensitive data in the process of process mining. Review collected by and hosted on G2.com. What problems is IBM Process Mining solving and how is that benefiting you? Broader view of the manual processes carried out by the business area to identify bottlenecks and find better opportunities for process automation. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller inviteAI Translated ![Nicholas Q.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nicholas Q.") NQ Nicholas Q. Small-Business (50 or fewer emp.) 6/13/2023 "IBM Process Mining can revolutionize your company's efficiency." 3.5/5 What do you like best about IBM Process Mining? IBM Process Mining helps you not only to better define your current processes but also to find the best candidates for automation. Review collected by and hosted on G2.com. What do you dislike about IBM Process Mining? It is a complex system to understand and truly master. Review collected by and hosted on G2.com. What problems is IBM Process Mining solving and how is that benefiting you? IBM Process Mining is helping my company's clients to have a better definition of their own processes. Furthermore, it becomes clearer which processes are most interesting to automate. Therefore, by making my clients satisfied, we become satisfied! Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller inviteAI Translated ![Ganesh Ram M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ganesh Ram M.") GM Ganesh Ram M. Principal Consultant Enterprise (\> 1000 emp.) 10/14/2022 "Excellent Process Mining tool with AI-powered automation capabilities" 4/5 What do you like best about IBM Process Mining? The best feature I liked in IBM process mining is the integrated automation capabilities such as robotics and process modeling, which help reduce efforts while performing process mining activities. It helps to track the process and provides insights that allow us to make well-informed decisions. The dashboard offers good insights and is visually appealing. The 24/7 support team is a plus. I also liked the idea of providing a 30-day free trial as part of their Product Led Growth (PLG) initiative, which allows users to have an excellent hands-on before they buy the product. Review collected by and hosted on G2.com. What do you dislike about IBM Process Mining? The one thing that the IBM team could consider certainly is the cost. The pricing may not be affordable for many. A suggestion would be to develop tiered features based on pricing, like basic features and enhanced and advanced versions. A reasonable effort has been put into providing documentation, but it has to be user-friendly for better understanding. Review collected by and hosted on G2.com. What problems is IBM Process Mining solving and how is that benefiting you? IBM process mining helps detect the inefficiencies available in the process. Notifying the process, which can be automated, was of great help. As the end-to-end process was covered along all process paths, it was easier to understand the process models and derive insights. Removing non-value-added activities and automating mundane tasks helped achieve efficiency in process and better revenue realization. Review collected by and hosted on G2.com. Show More 10/18/2022 Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") CI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 6/15/2023 "Developer's view on Process Mining" 4/5 What do you like best about IBM Process Mining? Provide a way to build objective indicators to identify processes that are candidates for improvement and automation. Review collected by and hosted on G2.com. What do you dislike about IBM Process Mining? It can lead to errors regarding the need for human intervention in the stages of process discovery. Review collected by and hosted on G2.com. What problems is IBM Process Mining solving and how is that benefiting you? Mapping of candidate processes for automation with RPA. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller inviteAI Translated ![Harsh B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Harsh B.") HB Harsh B. Data Engineer Mid-Market (51-1000 emp.) 10/26/2022 "IBM process mining" 4/5 What do you like best about IBM Process Mining? IBM process mining will help gain insights about your business process and improve it as well. Review collected by and hosted on G2.com. What do you dislike about IBM Process Mining? IBM process mining is not very helpful in case of extremely complex business processes Review collected by and hosted on G2.com. What problems is IBM Process Mining solving and how is that benefiting you? IBM process mining helped me reduce average time to complete an order after it was placed by customer Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Mid-Market (51-1000 emp.) 7/24/2022 "One of the game changer softwares from IBM" 4/5 What do you like best about IBM Process Mining? We're using this IBM data mining software for understanding our customers more better, this data driven approach help us to generate more lends. In addition, it helps to know key insights from the raw data that lead us to more actionable points for our divisions. Review collected by and hosted on G2.com. What do you dislike about IBM Process Mining? I think it expenses tool for the business so I doubt if small and medium enterprises can afford it. We also face problem when the data is too big so I think it can be improved with AI. Review collected by and hosted on G2.com. What problems is IBM Process Mining solving and how is that benefiting you? It helps to adopt data driven approach more accurately and helps to improve business processes. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ## Questions about IBM Process Mining? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about IBM Process Mining ](https://www.g2.com/products/ibm-process-mining/discussions/new) ![Mohammed F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mohammed F.") MF Mohammed Farhan K N • Last activity over 4 years ago How do IBM Process mining improves operational excellence 3 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/how-do-ibm-process-mining-improves-operational-excellence) [ View all Discussions ](https://www.g2.com/products/ibm-process-mining/discuss) ## Pricing Options Pricing provided by IBM Process Mining. ### IBM Process Mining Trial Free Trial 30 Day Trial of IBM Process Mining as a Service. ### IBM Process Mining via IBM Cloud Pak for Business Automation SaaS Starting at $4,250.00 1 Installation Per Month ### IBM Process Mining for Cloud Paks On-Premises Starting at $33,110.00 1 Installation Per Year [ View More Pricing Information ](https://www.g2.com/products/ibm-process-mining/pricing) IBM Process Mining Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_405bacd64b5206bdf85cfe7339620fcf/celonis.png "Product Avatar Image") Celonis 4.5/5(323) [ Compare Now ](https://www.g2.com/compare/celonis-vs-ibm-process-mining) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_0641dbb71b93221df6a148d24954475e/uipath-uipath-process-mining.png "Product Avatar Image") UiPath Process Mining 4.5/5(83) [ Compare Now ](https://www.g2.com/compare/ibm-process-mining-vs-uipath-uipath-process-mining) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_7854db3b43605cfcf9fda2990523578f/aris-aris.png "Product Avatar Image") ARIS 4.3/5(171) [ Compare Now ](https://www.g2.com/compare/aris-aris-vs-ibm-process-mining) ##### ##### IBM Process Mining Features Process Management Process Library Collaboration Integrations Process Analysis Real-Time Process Analysis Process Notation Process Mapping Automation RPA Integration Application Development [ View More Features ](https://www.g2.com/products/ibm-process-mining/features) ##### Categories on G2 [Process Mining](https://www.g2.com/categories/process-mining-tools) ##### Explore More [Best sales enablement software for startups](https://www.g2.com/discussions/what-s-the-best-sales-enablement-software-for-startups)[Which cloud workload protection tools continuously flag misconfigurations that could open the door to shadow IT threats before they become a real problem?](https://www.g2.com/discussions/which-cloud-workload-protection-tools-continuously-flag-misconfigurations-that-could-open-the-door-to-shadow-it-threats-before-they-become-a-real-problem%20)[What platform integrates social analytics with BI tools?](https://www.g2.com/discussions/what-platform-integrates-social-analytics-with-bi-tools) [Which visual configuration tools integrate best with ecommerce platforms and order management systems so configured products flow directly into the purchase flow?](https://www.g2.com/discussions/which-visual-configuration-tools-integrate-best-with-ecommerce-platforms-and-order-management-systems-so-configured-products-flow-directly-into-the-purchase-flow)[Which M&A software platforms deliver the fastest time to value for distributed remote teams?](https://www.g2.com/discussions/which-m-a-software-platforms-deliver-the-fastest-time-to-value-for-distributed-remote-teams)[Pros and Cons Details](https://www.g2.com/products/ibm-process-mining/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)