IBM Order Management

IBM Order Management

4.0
(32)
Optimized for quick response

IBM Order Management orchestrates cross-channel selling and order fulfillment across a dynamic business network of customers, suppliers, and partners.

Work for IBM Order Management?

Learning about IBM Order Management?

We can help you find the solution that fits you best.

IBM Order Management Reviews

Ask IBM Order Management a Question
Write a Review
Filter Reviews
Filter Reviews
  • Ratings
  • Company Size
  • User Role
  • Industry
Ratings
Company Size
User Role
Industry
Showing 32 IBM Order Management reviews
LinkedIn Connections
IBM Order Management review by Administrator
Administrator
Validated Reviewer
Review Source
content

"Solid platform with outdated interfaces, consoles, and platform architecture. "

What do you like best?

OMS has an incredible amount of flexibility. Its ability to extend and use other systems in the company is enormous.

What do you dislike?

The tool still acts like a monolith. New growth projects run the risk of doing something wrong, by the fact that it can be done in many different ways.

Significant challenge in managing the tool due to continued dependence on IE-only CSS and heavy Java-based consoles.

No excuse at this point that the tool is missing a mobile app for tactical order support. More focused than the business console.

Recommendations to others considering the product

OMS is a huge tool. Know the business needs first, and engage a partner with broad experience supporting like clients. The hardest part is not knowing the right way to implement a solution; not knowing what you don't know.

What business problems are you solving with the product? What benefits have you realized?

OMS simplifies the process for inbound order capture from WCS and EDI, reducing the burden on WCS to develop custom integrations. OMS also integrates our promising from a complicated, home-grown inventory solution to WCS.

Sign in to G2 to see what your connections have to say about IBM Order Management
IBM Order Management review by Consultant
Consultant
Validated Reviewer
Review Source
content
Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Whether you digital business is simple or complex, IBM OMS is right for you"

What do you like best?

OMS's flexibility without custom coding. To "customize" IBM OMS is a matter of configuration most of the time, and not coding/development like other OMS platforms. Also, the fact that OMS is all services based and can handle the most complext order orchestration situations as well as the simplest (hint: even if you think your are simple, you probably arent)

What do you dislike?

The cost can seem prohibitive. IBM's pricing models are not always designed for every situation, but the good news is you can work with your business partner to help you rightsize the investment and get you the best pricing/terms & conditions.

What business problems are you solving with the product? What benefits have you realized?

IBM Order Management allows a company to say "yes" to any order and provide the best customer experience. No matter how good your sales channel is, if you can't fulfill the promise to the customer that the product will arrive when promised, the experience will be negative and you risk future revenue with that customer.

What Order Management solution do you use?

Thanks for letting us know!
IBM Order Management review by User
User
Validated Reviewer
Verified Current User
Review Source
content

"For my use, it works just fine"

What do you like best?

When I look up orders, it shows everything I need in good detail. I do like the interface, but it does take a while to learn how to navigate through all the different options to find what you need when looking at orders.

What do you dislike?

I'm not sure if this is more the IBM or it is our side, but whenever we need to make modifications, it seems to take a while.

What business problems are you solving with the product? What benefits have you realized?

IBM Order Management is our order management system. It and some other back-end software help sync the order information (like prices, taxes, shipping, promos) to our Epicor software, Our old management system would not did not sync tax, but with IBM, it has decreased our workload due to that issue.

IBM Order Management review by zeeshan a.
zeeshan a.
Validated Reviewer
Review Source
content

"Scalable and stable OMS "

What do you like best?

The product offer great deal of option to be customized and tailored based on needs of complex organization. It does offer stable solution with best of functionalities

What do you dislike?

The framework of web call center which is on Dojo is still very slow, with screen we have had issues from business team of being unhappy with UI performance

What business problems are you solving with the product? What benefits have you realized?

UI performance on web call center applications.

No standard tools from IBM to measure screen performance.

The timezone of stores are not considered while order allocation as a result we if stores are in -7:00 timezone they start getting orders at 5pm in evening

IBM Order Management review by Internal Consultant
Internal Consultant
Validated Reviewer
Review Source
content

"OMS to flexibly support any fulfilment needs be it direct to customer or collect in store"

What do you like best?

The product was put in back in 2014 and has been extremely robust planning order across 8 warehouses and 50 pick pack and despatch stores. \

It can be deployed in multiple ways and is now moving into containerisation options which makes it massively easy to deploy

What do you dislike?

It was a single deployable up until the lates release. Whilst we optimised deployment using ancible scripts it can be a little unweildly.

Recommendations to others considering the product

Very flexible. 10 different deployments can give 10 differnt variation of solution and still be very healthy within the framework .

What business problems are you solving with the product? What benefits have you realized?

Keeping up with the continuing challenge of meeting our changing customer demands and optimising fulfilment across the full store and warehouse estate.

IBM Order Management review by Christopher J. K.
Christopher J. K.
Validated Reviewer
Review Source
content
Business partner of the vendor or vendor's competitor, not included in G2 scores.

"IBM Order Management"

What do you like best?

Order management helps us minimize shipping and expediting costs for our products. It also helps improve our customer loyalty and satisfaction, by helping us see who/where/what is in recurring demand.

What do you dislike?

The user interface seems somewhat archaic compared to other competitors in the space (i.e Salesforce).

Recommendations to others considering the product

Look to work with a 3rd party vendor in setting up

What business problems are you solving with the product? What benefits have you realized?

We use IBM Order Management to Increase look at fill rates and inventory turns for our business. This helps us reduce markdowns and buffer stock inventory where necessary

IBM Order Management review by Administrator
Administrator
Validated Reviewer
Review Source
content

"IBM Order Management - Commerce on Cloud"

What do you like best?

The scalability of the product and cutting edge technology it offers, being a saas solution the scalability of the solution it offers is great and also being the leading application this area the solution offers the features and functionalities we like, also the with the user groups and customer engagement the amount of support we get is great.

What do you dislike?

Report and Analytics: The current version of solution is has some serious limitations around reports and analytics and for reporting capabilities we need to depend on cognos solution which has some limitations and/or data extract model where you can get only data older than 1 hr,

What business problems are you solving with the product? What benefits have you realized?

Order orchestration and Global Inventory visibility

IBM Order Management review by Consultant in Retail
Consultant in Retail
Validated Reviewer
Verified Current User
Review Source
content

"Product for large business organization which includes complex business logic"

What do you like best?

One product for whole enterprise management includes Inventory,Order management,Catalog Management,Returns everything we can thing of with respect to a business.Well suited for large enterprises who has to deal with complex business logic. Multi store fronts or multiple buyer and seller organization.

I like how it controls very complex logic just by creating one simple rule or by checking or adding some attributes in the existing pipeline.

What do you dislike?

I dislike the fact of Sterling commerce being very heavy product.Installing this requires large memory and maintenance of the product is also difficult.

Comes with a rich client platform which again consume large space and not really very fast responsive.

Sterling commerce is complex solution involves lot of complex rules and installation cycles.

Costing for the product is real high.

Recommendations to others considering the product

I will recommend this product for organization with good budget and very complex business model to follow. You should have a good number of business logic involved in your business process like multiple shipment , order with large number of items of different categories, Product+ service orders,up selling and cross selling etc.

What business problems are you solving with the product? What benefits have you realized?

Solving almost all kind of retail business problems like optimization of cost, transportation. Order management life cycle from adding an item to the cart till payment process there are lot many backend business logic that needs to be validated can be performed through sterling product suite.Return management is also another part of the product which can be implemented for an organization.

IBM Order Management review by Consultant
Consultant
Validated Reviewer
Review Source
content
Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Cognitive OMS"

What do you like best?

The best OMS platform that I have work with is the IBM OMS plarform for the very reason it is fully architected with the stateless service oriented architecture that address every feature that the customer might think of implementing their requirements.

What do you dislike?

I would like IBM in improved the installation process of OMS and enable a different means of integeration with the downstream applications such as MArketplace and WMS.

What business problems are you solving with the product? What benefits have you realized?

As a business parther, we solve the omnichannel problem with inventory visibility, on time delivery committement and pricing.

IBM Order Management review by Consultant
Consultant
Validated Reviewer
Review Source
content
Business partner of the vendor or vendor's competitor, not included in G2 scores.

"OMS tool helps in fulfilling retail store"

What do you like best?

BOPIS - Support for Buy online pickup in store feature is standout. It's ability to update the commerce system is well received by customer.. Regular inventory update to commerce system is the key feature which customer like.

What do you dislike?

No support for Buy online deliver sto store which needs to be looked into,

What business problems are you solving with the product? What benefits have you realized?

Integrated with Websphere commerce to support homedelivery, BOPIS and BORTS orders.

Reservation of inventory before order is placed is really cool.

IBM Order Management review by Pompi M.
Pompi M.
Validated Reviewer
Review Source
content
Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Order Management for Tier 2"

What do you like best?

With accelerators and product features this can be an ideal solutin for customers wishing to grow their business.

What do you dislike?

Takes a lot of assembling to build an initial release.

What business problems are you solving with the product? What benefits have you realized?

Scale of order lines

IBM Order Management review by User in Apparel & Fashion
User in Apparel & Fashion
Validated Reviewer
Review Source
content

"Order Management and Inventory Fulfillment Product"

What do you like best?

Great setup. The designers did a good job understanding the business process of order management, receipt of inventory as well as the many potential issues that come up can be easily understandable and dealt with quickly

What do you dislike?

Sometimes special case of a hold code/inventory issue hold up the product in a particular warehouse and takes additional time to figure out what the individual issue is. Possibly add a comment box /custom hold codes to allow for any circumstance to be recorded

Recommendations to others considering the product

Maybe add comment boxes to particular circumstances where

What business problems are you solving with the product? What benefits have you realized?

Fulfilling orders in a timely manner. Receiving/transferring inventory in a timely manner between multiple locations and warehouses.

IBM Order Management review by John A.
John A.
Validated Reviewer
Review Source
content

"Dated and inefficient "

What do you like best?

Stable system, compatible with other old systems

What do you dislike?

Old interface, not a great UI experience, can have quirks due to being so dated/ it’s inability to connect to newer systems properly

What business problems are you solving with the product? What benefits have you realized?

Order management, fulfillment management tie in

IBM Order Management review by Ramesh I.
Ramesh I.
Validated Reviewer
Review Source
content

"Great product that is not evolving fast enough"

What do you like best?

Extensibility, customization, stability,

What do you dislike?

slow evolution of achitecture, poor business feature additions since 9.2

Recommendations to others considering the product

Great current state technology

What business problems are you solving with the product? What benefits have you realized?

Global OMS rollouts. Inventory visibility.

IBM Order Management review by User
User
Validated Reviewer
Review Source
content

"IBM Order Management for Digital"

What do you like best?

Multi-capability, easily configurable tool

What do you dislike?

A bit of a niche skillset, can be hard to find continuing expertise

What business problems are you solving with the product? What benefits have you realized?

We use IBM Order Management for our digital inventory, order management and order fulfillment functions. We are currently in the process of re-architecting our platform in the cloud. IBM OM does a lot of things out of the box very well.

IBM Order Management review by Cristina S.
Cristina S.
Validated Reviewer
Review Source
content

"Great!"

What do you like best?

How easy it is to create invoices and store past invoices.

What do you dislike?

the numbering on the invoices can be tricky

Recommendations to others considering the product

It's great for document control.

What business problems are you solving with the product? What benefits have you realized?

billing

IBM Order Management review by Internal Consultant
Internal Consultant
Validated Reviewer
Review Source
content

"Omni channel order management"

What do you like best?

Its flexible and most common omnu channel functionality is in out of the box product

What do you dislike?

Some of the stack components have not kept up with advancements. The json api are not really usable as is.

Recommendations to others considering the product

Very good of the shelf product,

What business problems are you solving with the product? What benefits have you realized?

Its core order and inventory management is used for omni channel order management

IBM Order Management review by User in Financial Services
User in Financial Services
Validated Reviewer
Review Source
content

"Review IBM "

What do you like best?

The best thing about this is that it is so easy to use.

What do you dislike?

I don't like the user interface too much anymore.

Recommendations to others considering the product

I would reccomend anyone to use this product, i would reccomend more training on this product to conirm.

What business problems are you solving with the product? What benefits have you realized?

I use it to collaborate with the team on various projects, a great procect

IBM Order Management review by Consultant
Consultant
Validated Reviewer
Review Source
content

"Best to use for Mutli Retailer as a Commmon Order Management"

What do you like best?

- Able to use Common Functionality for all Banners as neded and customize for a specific retailer when needed

What do you dislike?

Delivery of New features is really slow & not yet micro services arechitecture

What business problems are you solving with the product? What benefits have you realized?

Shipping from Store & Pickup

Returns

Inventory Management for selling

IBM Order Management review by Consultant
Consultant
Validated Reviewer
Review Source
content
Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Getting Control of Orders Across the Enterprise"

What do you like best?

Having access to Inventory Visibility makes it so much easier to fulfill orders.

What do you dislike?

Integration with legacy applications can be tricky

Recommendations to others considering the product

Make sure you have experienced resources for the poroject

What business problems are you solving with the product? What benefits have you realized?

Improved customer service with Order Management

Better order fulfillment through inventory visibility

IBM Order Management review by Administrator
Administrator
Validated Reviewer
Review Source
content

"IBM OMS"

What do you like best?

What I really like is the Multi Brand capability, and the configuration vs coding philosophy

What do you dislike?

I think that the UIs could improve some, though I haven't seen the latest iteration

What business problems are you solving with the product? What benefits have you realized?

Faster , more flexible ordering at speed

IBM Order Management review by Industry Analyst / Tech Writer
Industry Analyst / Tech Writer
Validated Reviewer
Review Source
content

"Sterling Order Management"

What do you like best?

clean processing of orders with the ability to support majority of order management processes and workflows as well as the ability to extend where necessary.

What do you dislike?

The management of alerts and holds, limited order statuses.

What business problems are you solving with the product? What benefits have you realized?

Integration with a legacy highly customized WMS application.

IBM Order Management review by Consultant
Consultant
Validated Reviewer
Review Source
content
Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Lack of Worldwide Focus"

What do you like best?

Extensibility allows ability to make up for gaps missing in product.

What do you dislike?

Lack of improvements to functional capabilities and velocity in past 10 years.

Recommendations to others considering the product

Consider implementation partner carefully.

What business problems are you solving with the product? What benefits have you realized?

Enabling omni channel and improved inventory visibility.

IBM Order Management review by Consultant in Information Technology and Services
Consultant in Information Technology and Services
Validated Reviewer
Review Source
content

"Great experience with OMS"

What do you like best?

Robustness, capabilities, cloud offering

What do you dislike?

nothing really that I dislike. It's difficult to find good IBM site documentation on OMS. Would be helpful to organize or share out that information

What business problems are you solving with the product? What benefits have you realized?

multiple fulfillment locations

IBM Order Management review by Consultant in Information Technology and Services
Consultant in Information Technology and Services
Validated Reviewer
Review Source
content
Business partner of the vendor or vendor's competitor, not included in G2 scores.

"OM roadmap"

What do you like best?

Newly offered features, specially for the dashboards

What do you dislike?

Nothing special, but if there is, I dont' like the configurators existing on multiple products.

Recommendations to others considering the product

Hands on experience

What business problems are you solving with the product? What benefits have you realized?

Centralization of the distributed data

IBM Order Management review by Consultant
Consultant
Validated Reviewer
Review Source
content
Business partner of the vendor or vendor's competitor, not included in G2 scores.

"A complete solution foir ar eal omnichannel experience"

What do you like best?

Inventory visibility and the orchestration

What do you dislike?

The UI can be better. Also the orchestration can have easier rules

What business problems are you solving with the product? What benefits have you realized?

Omnichannel

Integration with soruces of real time information

IBM Order Management review by Executive Sponsor
Executive Sponsor
Validated Reviewer
Review Source
content

"I like oms"

What do you like best?

system stability and ease of of use for the users

What do you dislike?

difficult to integrate with other systems

What business problems are you solving with the product? What benefits have you realized?

store order fulfillment, ecommerce order fulfillment

IBM Order Management review by Consultant
Consultant
Validated Reviewer
Review Source
content

"amazing product to digitally fulfill tons of orders"

What do you like best?

impressed with how seamlessly Sterling Agents performs in the background.

What do you dislike?

Database locks caused by humongous data.

What business problems are you solving with the product? What benefits have you realized?

NA

IBM Order Management review by Internal Consultant
Internal Consultant
Validated Reviewer
Review Source
content
Business partner of the vendor or vendor's competitor, not included in G2 scores.

"IBM order management review"

What do you like best?

Table structure is very good most conforable

What do you dislike?

Sterling UI limit to internet explorer which is a ;imiation

What business problems are you solving with the product? What benefits have you realized?

``

IBM Order Management review by Administrator in Retail
Administrator in Retail
Validated Reviewer
Review Source
content

"IBM Order Management System"

What do you like best?

Adaptive framework, scalable on cutting edge technology.

What do you dislike?

Its slowness in pushing out latest releases

What business problems are you solving with the product? What benefits have you realized?

Customer experience, Inventory Management, Order status

IBM Order Management review by User in Luxury Goods & Jewelry
User in Luxury Goods & Jewelry
Validated Reviewer
Review Source
content

"ibm oms"

What do you like best?

the product is a great robust mature product

What do you dislike?

because of product nature, limited skilled resources

What business problems are you solving with the product? What benefits have you realized?

collapsing legacy into global platform

IBM Order Management review by Consultant
Consultant
Validated Reviewer
Review Source
content
Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Flexible Fulfilment "

What do you like best?

extensive controls to manage the producat

What do you dislike?

monolithic and need to more open sources

What business problems are you solving with the product? What benefits have you realized?

retail

Learn more about IBM Order Management

IBM Order Management Videos

Kate from G2

Learning about IBM Order Management?

I can help.
* We monitor all IBM Order Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.