IT service management (ITSM) needed to simplify support of users and infrastructures. It reduces costs and increases Review collected by and hosted on G2.com.

Reporting is not good,old tool and not an ESM Review collected by and hosted on G2.com.

I dont want to use it again dont like it Review collected by and hosted on G2.com.

Old school, not an ESM, Reporting is not good. Review collected by and hosted on G2.com.

It is really user friendly. User feedback and interaction is pretty well. Review collected by and hosted on G2.com.

There is nothing I can say with the exact word Dislike. Review collected by and hosted on G2.com.

Helps managing multivendor multicloud environment, Saas Review collected by and hosted on G2.com.

Connectivity is what bothers, can be much more robust for saas apps Review collected by and hosted on G2.com.

As the name suggest, it is a control desk tool but it is cloud based, which means you can control it from any device and from anywhere. That makes it different from all other control desk tools. It provides automated service management, and best service desk capabilities. It does not matter where you are or on which device you are, you can utilize it fully and can enjoy efficient service desk for handling service requests and managing encounters. It is very user friendly and you can customize your own service desk easily by using and can enjoy features fully. It can be used to generate reports keep an eye on the employees whether they are working on the tickets submitted by the angry users or not. You can build your own filters for better results for the comparison with other time of the years. IBM Control desk is perfect when it comes to notifying you about the whereabouts of your business. The support of this company also not that bad. They proved themselves quite useful when we needed them and were available until the issue was resolved. They used TeamViewer to help us and were quite friendly and responsible. Review collected by and hosted on G2.com.

There is not much to hate about this tool but its integration with other tools is something that we cannot simply ignore. Its integration with other tools is so bad and we cannot this fact. It is one of the major drawback of this tool and developers need to work on this matter. Review collected by and hosted on G2.com.

What I enjoy about the program coming from an IT infrastructure standpoint is that the service request management gives you users an efficient service desk for handling service requests and managing incidents. Review collected by and hosted on G2.com.

No dislikes from me or my team. This helps us with our day to day productivity. It is better than our last product. Review collected by and hosted on G2.com.

The IT Infrastructure Library (ITIL)-compliant software is accessible through mobile devices and integrates with social media and development tools. It helps reduce cost for my business since it has optimized asset lifecycle management. Review collected by and hosted on G2.com.

Sometimes I have issues working with it on my Mac Review collected by and hosted on G2.com.