--- title: IBM Maximo IT Reviews meta_title: 'IBM Maximo IT Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 17 reviews by the users' company size, role or industry to find out how IBM Maximo IT works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 17 scale: '5' date_modified: '2026-08-07' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # IBM Maximo IT Reviews **Vendor:** IBM **Category:** [Service Desk Software](https://www.g2.com/categories/service-desk) **Average Rating:** 4.2/5.0 **Total Reviews:** 17 ## About IBM Maximo IT IBM Maximo IT enables unified IT Service and Asset Management. Dramatically improve Key Performance Indicators (KPIs) in service delivery, asset utilization, and rate of change in support of an efficient, high velocity business. The velocity of change often determines whether a business can maintain business competitive advantage and thrive. IT/OT Convergence Connected physical enterprise assets (IoT) are now part of the end-to-end IT systems. Rapid improvement to these end-to-end systems while minimizing service disruptions is at the very heart of business competitiveness, and the Control Desk solution. Enterprise Service Management (ESM) is the practice of applying IT practices to enterprise Line of Business (LOB) services to improve their performance, efficiency, and ability to change without disruptions. ESM establishes common processes, roles, terminology, and practices to holistically manage the physical and digital worlds, while Control Desk enables the business to deliver ESM. IBM Maximo IT capabilities (coupled with the Maximo Application Suite), enables unified ESM for improved support of IT/OT convergence (HW, SW, device tracking and firmware). Dramatically improve Key Performance Indicators (KPIs) in service delivery, asset utilization, and rate of change across the enterprise. Reduce help desk calls The Service Catalog and Enterprise App Store allow end users to select available services and deploy approved software to their devices without help from IT staff. Improve first call resolutions IT practitioners benefit from best practice-based process automation capabilities, integrated knowledge and problem management, and visibility into asset, configuration, and change information. Reduce outages Approximately 80% of organizations can lower business risk by using advanced impact analysis and automated change procedures to ensure integrity of existing infrastructure. ## IBM Maximo IT Reviews ### 1. Great management tools **Rating:** 4.0/5.0 stars **Reviewed by:** Heli J. | Software Developer, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** November 30, 2023 **What do you like best about IBM Maximo IT?** Services provided by IBM Control Desk are mind blowing. It makes work so easy. It has several management features. They have a very supportive customer service. **What do you dislike about IBM Maximo IT?** There are few management features which are not frequently used. More the feature more it will become difficult to understand for a begginer. **What problems is IBM Maximo IT solving and how is that benefiting you?** IBM Control Desk performs amazingly well when it comes to management. We often have to make changes in data which is now very easy with the help of IBM Control Desk. As an IT person, I use it a lot to manage my assests. ### 2. One stop for managing digital and physical business assets. **Rating:** 4.0/5.0 stars **Reviewed by:** Mayank K. | Senior System Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2023 **What do you like best about IBM Maximo IT?** Helps costomer to optimize the assets and maximise the return on investment **What do you dislike about IBM Maximo IT?** It would be better for giving more customizing tools while increasing the performance. **What problems is IBM Maximo IT solving and how is that benefiting you?** It helps businesses to managing and delivering IT service . One thing meed to address is to lack of performance into IT service lead to switch to this tool. ### 3. IBM control desk **Rating:** 4.0/5.0 stars **Reviewed by:** Roja B. | Senior Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** March 09, 2023 **What do you like best about IBM Maximo IT?** IT service management (ITSM) needed to simplify support of users and infrastructures. It reduces costs and increases **What do you dislike about IBM Maximo IT?** Reporting is not good,old tool and not an ESM **What problems is IBM Maximo IT solving and how is that benefiting you?** Helps managing multi vendor and multi tool ### 4. Review for IBM Control Desk **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 25, 2022 **What do you like best about IBM Maximo IT?** It is really user friendly. User feedback and interaction is pretty well. **What do you dislike about IBM Maximo IT?** There is nothing I can say with the exact word Dislike. **What problems is IBM Maximo IT solving and how is that benefiting you?** By providing automation and client data analysis ### 5. Fair experience with IBM Control desk **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Enterprise (> 1000 emp.) **Reviewed Date:** June 21, 2022 **What do you like best about IBM Maximo IT?** Helps managing multivendor multicloud environment, Saas **What do you dislike about IBM Maximo IT?** Connectivity is what bothers, can be much more robust for saas apps **What problems is IBM Maximo IT solving and how is that benefiting you?** Saas connectivity ### 6. IBM Smart Cloud Control Desk review **Rating:** 3.5/5.0 stars **Reviewed by:** Terrance H. | IT Infrastructure, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2015 **What do you like best about IBM Maximo IT?** What I enjoy about the program coming from an IT infrastructure standpoint is that the service request management gives you users an efficient service desk for handling service requests and managing incidents. **What do you dislike about IBM Maximo IT?** No dislikes from me or my team. This helps us with our day to day productivity. It is better than our last product. **What problems is IBM Maximo IT solving and how is that benefiting you?** IBM SmartCloud Control Desk will be able to provide a base platform for your IT day to day service management duties. The major feature within IBM SmartCloud Control Desk is the ability to provide the end user with a service portal, or Self Service Center. ### 7. It was a pleasure to work with the product **Rating:** 3.5/5.0 stars **Reviewed by:** Arthur S. | Executive Assistant, Media Production, Small-Business (50 or fewer emp.) **Reviewed Date:** April 19, 2015 **What do you like best about IBM Maximo IT?** The IT Infrastructure Library (ITIL)-compliant software is accessible through mobile devices and integrates with social media and development tools. It helps reduce cost for my business since it has optimized asset lifecycle management. **What do you dislike about IBM Maximo IT?** Sometimes I have issues working with it on my Mac **What problems is IBM Maximo IT solving and how is that benefiting you?** I'm solving the storage and access of our precious production documents. After we finish shooting all of our productions, we digitize all of the documents and store them using the Control Desk. ## IBM Maximo IT Discussions - [What is IBM Control Desk used for?](https://www.g2.com/discussions/what-is-ibm-control-desk-used-for) - [View IBM Maximo IT pricing details and edition comparison](https://www.g2.com/products/ibm-maximo-it/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-12+19%3A18%3A53+-0500&secure%5Bsession_id%5D=7362ac40-f855-4336-98a3-ab339e639f9e&secure%5Btoken%5D=0f7fcb499cbf4ce9bc16da4359a60d606d0109ae9c1cf4d79876396f3dab0c6f&format=llm_user) ## IBM Maximo IT Integrations - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Oracle Siebel](https://www.g2.com/products/oracle-siebel/reviews) - [SAP Cloud ERP (SAP S/4HANA Cloud)](https://www.g2.com/products/sap-cloud-erp-sap-s-4hana-cloud/reviews) ## IBM Maximo IT Features **Administration** - Change Management - Asset Management - Reports & Analytics - IT Asset Management - Knowledge Management - Project Management - Service Level Agreement (SLA) Management - Task Management - Service Request Management - Release Management - Configuration Management - Ticket Management - Workflow Management - Problem Management - Incident Management - Contract/License Management - Support Ticket Management - Knowledge Base Management - Capacity Management - Availability Management - Inventory Management **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration - Real-Time Notifications **Service Desk** - Help Desk - Incident Reports - Process Workflow - Customizable Reports **Reporting** - Dashboards - Time Tracking - Surveys - Activity Tracking **Management** - Reporting - Administration Console - Access Management - Asset Management - Policy Dictation - Real-Time Reporting **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access - Mobile Access **Functionality** - Ticketing System - Performance Logging - Alerting - Automation **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations **Additional Functionality** - Project Management - Procurement Management - CMDB - AI Copilot - Generative AI - IT Risk Management - Service Catalog - Inventory Management - Surveys & Feedback - Chat/Messaging - Change Management - Reporting & Statistics - Task Management - Email Templates - Benchmarking - Localization Automation - Real-Time Reporting - Customer Support - Scheduled/Automated Reports - Alerts/Escalation - Release & Deployment - Email Management - Contract/License Management - Workflow Management - Problem Management - Analytics - Service Level Agreement (SLA) Management - Configuration Management - API - IT Asset Management - Remote Access/Control - Live Chat - Customizable Reports - Incident Management - Asset Lifecycle Management - Support Ticket Management - Customizable Templates - Customizable Branding **Agentic AI - IT Service Management (ITSM) Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Resource Allocation & Planning - Multi-Language **Additional Functionality** - Prioritization - Service History - Client Portal - Customizable Forms - AI Copilot - API - Service Catalog - Real-Time Notifications - SSL Security - Activity Dashboard - Real-Time Monitoring - Generative AI - Surveys & Feedback - Drag & Drop - Self Service Portal - Alerts/Notifications - Automated Responses - Customizable Branding - Customizable Templates - Support Ticket Tracking - Automated Routing - Macros/Templated Responses - Collaboration Tools - Multi-Channel Communication - Reporting & Statistics - Customizable Fields - Activity Tracking - Search - Alerts/Escalation - Access Controls/Permissions - Dashboard Creation - Remote Access & Monitoring - Asset Tracking - Chat/Messaging - Approval Process Control - Audit Trail ## Top IBM Maximo IT Alternatives - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - 4.3/5.0 (966 reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - 4.5/5.0 (1,825 reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,302 reviews)