Sachin K.
SK
Sachin K.
Account Manager
"Highly Customizable for Asset Management"
5/5
What do you like best about IBM Maximo Application Suite?

I love how the IBM Maximo Application Suite integrates everything into one place, making management and operations smoother and more efficient. I particularly appreciate the level of customization it offers, allowing me to tailor dashboards, reports, and workflows based on my team's specific needs. This level of personalization significantly enhances our day-to-day operations. The suite also aids in solving a lot of day-to-day operational issues, providing better control over asset tracking. It has become an invaluable tool for managing assets, tracking work orders, and streamlining maintenance operations, contributing to more effective and organized workflows. Review collected by and hosted on G2.com.

What do you dislike about IBM Maximo Application Suite?

One aspect of the IBM Maximo Application Suite that I find challenging is the initial setup and configuration process, which can be quite complex and time-consuming, especially for teams that are new to the system. Some modules also present a learning curve, and it takes time before everyone feels fully comfortable using all features. Review collected by and hosted on G2.com.

Response from Ondrej Zosiak of IBM Maximo Application Suite

Thank you, Sachin, for sharing your feedback. We’re glad to hear that IBM Maximo Application Suite’s integrated platform, customization capabilities, and support for asset tracking and maintenance operations are helping streamline your day-to-day workflows. Your comments regarding the complexity of initial setup and onboarding are appreciated, and we continue to refine the implementation experience to help new teams ramp up more quickly.

As a small token of appreciation, Gartner also provides a complimentary $25 gift card for eligible published reviews.

If you’re willing, we’d appreciate you sharing your experience on Gartner Peer Insights via this link – https://gtnr.io/knydWPgKq

Thanks again for being part of the Maximo community!

Sathwik G.
SG
Sathwik G.
Analyst
"Comprehensive Asset Management, but Setup Requires Expertise"
3.5/5
What do you like best about IBM Maximo Application Suite?

I really appreciate how IBM Maximo Application Suite centralizes all asset, maintenance, and operational data into a single unified platform. This centralization allows us to easily track asset health, plan preventive maintenance, and manage work orders without the need to switch between multiple tools. I find the automation features a huge advantage, as workflows, scheduling, notifications, and approvals operate smoothly with minimal manual intervention, significantly boosting productivity and consistency in maintenance tasks. The reporting and analytics capabilities of Maximo are highly valuable, enabling us to generate detailed insights on asset performance, downtime, maintenance costs, and resource utilization, which aid in making more informed operational decisions. Additionally, I am impressed by the integration flexibility that Maximo offers, as it connects easily with ERP systems, IoT devices, and mobile applications, making it scalable and adaptable to complex environments. Review collected by and hosted on G2.com.

What do you dislike about IBM Maximo Application Suite?

There are a few areas where IBM Maximo Application Suite could be improved. The initial setup and configuration can be quite complex, especially for teams without dedicated Maximo specialists. The interface, while functional, still feels a bit outdated in some modules and isn’t always intuitive for new users. Performance can slow down when running heavy reports or when multiple integrations are active. Customizing workflows, dashboards, and automation rules also often requires technical expertise rather than simple drag-and-drop tools. The mobile app is helpful but could be smoother — sometimes sync delays or minor crashes affect field technicians. Finally, the documentation is extensive but very technical, making it harder for beginners to understand without additional training. Review collected by and hosted on G2.com.

Response from Ondrej Zosiak of IBM Maximo Application Suite

Thank you, Sathwik, for your comprehensive feedback. We’re pleased to hear that IBM Maximo Application Suite’s centralized data management, automation capabilities, reporting features, and integration flexibility are driving stronger operational efficiency across your asset and maintenance processes. Your insights on setup complexity, interface usability, performance, and mobile experience are greatly appreciated, and we remain focused on enhancing ease of use and overall system responsiveness.

Thanks again for being part of the Maximo community!

keshav M.
KM
keshav M.
Junior Associate
Small-Business (50 or fewer emp.)
"Powerful Asset Management, But Configuration Complex"
4/5
What do you like best about IBM Maximo Application Suite?

I appreciate IBM Maximo Application Suite as a unified, integrated platform that offers robust maintenance and work management capabilities. The platform enhances my control over the entire work order lifecycle. I find the enterprise-grade capabilities for asset management and operations optimization particularly beneficial, as they support the comprehensive management of physical assets, from equipment and facilities to fleets and infrastructure. The system significantly helps in reducing unplanned downtime by addressing fragmented asset data and providing centralized visibility, which are crucial for efficient operations. Review collected by and hosted on G2.com.

What do you dislike about IBM Maximo Application Suite?

I encounter high levels of unplanned downtime, which disrupts operational efficiency. The software's limited mobile access is problematic for field technicians who require on-the-go functionality. Additionally, the complexity of configuration and administration can be daunting. Setting up workflows, security, data structures, and integrations often demands specialized knowledge, posing challenges for smaller teams or organizations without dedicated Maximo administrators. This complexity can slow down adoption and increase dependency on external consultants. Although cloud deployments simplify the process, the initial setup still ranges from moderate to complex. Review collected by and hosted on G2.com.

Response from Ondrej Zosiak of IBM Maximo Application Suite

Thank you, Keshav, for sharing your detailed feedback. We’re pleased to hear that IBM Maximo Application Suite’s unified platform, enterprise-grade asset management capabilities, and end-to-end work order control are helping strengthen your operational oversight and reduce fragmentation across asset data. Your comments on downtime, mobile access, and configuration complexity are well noted, and we continue to enhance usability, mobility, and administrative efficiency across the suite.

As a small token of appreciation, Gartner also provides a complimentary $25 gift card for eligible published reviews. If you’re willing, we’d appreciate you sharing your experience on Gartner Peer Insights via this link – https://gtnr.io/knydWPgKq

Thanks again for being part of the Maximo community!

Sandeep Y.
SY
Sandeep Y.
Associate Consultant
Small-Business (50 or fewer emp.)
"A reliable asset management tool with powerful features but a steep learning curve"
5/5
What do you like best about IBM Maximo Application Suite?

IBM Maximo Application Suite is very powerful for managing assets, work orders, and maintenance operations. The interface is structured and easy to navigate, and it helps streamline daily maintenance activities with accuracy. It also has strong reporting capabilities and supports integration with other enterprise systems, which improves overall operational efficiency. Review collected by and hosted on G2.com.

What do you dislike about IBM Maximo Application Suite?

Sometimes the system feels slow, especially when loading large data sets or complex screens. Configuration and customization also require technical knowledge, which can be challenging for new users. The learning curve is a bit high, and certain UI areas could be more modern and user-friendly. Review collected by and hosted on G2.com.

Response from Ondrej Zosiak of IBM Maximo Application Suite

Thank you, Sandeep, for your detailed review. We’re glad to hear that IBM Maximo Application Suite’s structured interface, reporting capabilities, and integration support are helping enhance your maintenance operations and overall efficiency. We appreciate your comments on performance and usability, and our teams continue to refine both responsiveness and user experience with each release.

If you’re willing, we’d appreciate you sharing your experience on Gartner Peer Insights via this link - https://gtnr.io/knydWPgKq

As a small token of appreciation, Gartner also provides a complimentary $25 gift card for eligible published reviews.

Thanks again for being part of the Maximo community!

Mohideen R.
MR
Mohideen R.
Head of Equipment & Maintenance
Small-Business (50 or fewer emp.)
"IBM Maximo"
3.5/5
What do you like best about IBM Maximo Application Suite?

One thing I really like about the newer maximo application suite is how much more unified it feels. Having asset management, monitoring, and reliability tools under one platform just makes day to day work smoother Review collected by and hosted on G2.com.

What do you dislike about IBM Maximo Application Suite?

While the suite is powerful, the initial setup and configuration can still feel complex, especially for teams that are new to maximo. Review collected by and hosted on G2.com.

Response from Balaji Santhanakrishnan of IBM Maximo Application Suite

Thank you for your feedback on IBM Maximo's flexibility and user-friendliness. If you have any concerns about configurations or wish to explore learning opportunities, please feel free to reach out to our IBM sales team member, who can assist you further in maximizing your experience with the software.

Please join the Maximo Community [https://community.ibm.com/community/user/asset-facilities/communities/maximo-home] to learn from and collaborate with like-minded individuals.

See how IBM Maximo Application Suite improved
Dinesh M.
DM
Dinesh M.
Software Developer
Enterprise (> 1000 emp.)
"Comprehensive Asset Management with Easy Setup"
5/5
What do you like best about IBM Maximo Application Suite?

I like that I can track all my assets in one application, which makes maintenance activities and planning very easy. The setup of IBM Maximo Application Suite was very easy, especially with the OpenShift environment and Ansible playbook. It's also great for managing work orders, purchase orders, goods receipt, and invoicing, including maintaining the complete asset management lifecycle. Review collected by and hosted on G2.com.

What do you dislike about IBM Maximo Application Suite?

The IBM support is a bit slow. When we raise a case to IBM, it will take some time for them to respond to all our questions. Review collected by and hosted on G2.com.

Response from Ondrej Zosiak of IBM Maximo Application Suite

Thank you, Dinesh, for sharing your feedback.

We’re pleased to hear that IBM Maximo Application Suite is helping you manage assets, maintenance planning, and end-to-end asset lifecycle processes efficiently, and that your setup experience using OpenShift and Ansible was smooth. We appreciate your comments regarding support responsiveness and continue to focus on improving the timeliness and quality of customer support.

We value your feedback and would like to invite you to share it on Gartner Peer Insights as well. Gartner offers a complimentary $25 gift card for eligible published reviews. If you’re open to it, please consider sharing your experience here: https://gtnr.io/knydWPgKq

Thanks again for being part of the Maximo community!

Connie J.
CJ
Connie J.
Procurement Specialist
Government Administration
Enterprise (> 1000 emp.)
"Good PO Management System"
4/5
What do you like best about IBM Maximo Application Suite?

I like that features are reviewed and updated. I love the ease of entering POs, revising POs and canceling POs. Review collected by and hosted on G2.com.

What do you dislike about IBM Maximo Application Suite?

I dislike that you can't cancel a PO that has services linked even though you unreceive the lines. You have force close the PO and create a new PR which is alot of work. Review collected by and hosted on G2.com.

Response from Ondrej Zosiak of IBM Maximo Application Suite

Thank you, Connie, for sharing your feedback.

We’re glad to hear that IBM Maximo Application Suite’s continuous feature updates, ease of managing purchase orders, and cloud-based accessibility are helping streamline your procurement and asset management processes. Your input regarding PO cancellation scenarios involving linked services is appreciated, and feedback like this helps inform ongoing enhancements to improve efficiency and reduce manual work.

We value your feedback and would like to invite you to share it on Gartner Peer Insights as well. Gartner offers a complimentary $25 gift card for eligible published reviews. If you’re open to it, please consider sharing your experience here: 👉 https://gtnr.io/knydWPgKq.

Thanks again for being part of the Maximo community!

Jennifer V.
JV
Jennifer V.
Senior Maximo System Analyst
Small-Business (50 or fewer emp.)
"Strong capabilities"
4.5/5
What do you like best about IBM Maximo Application Suite?

Cloud based platform, Watson X, Visual Inspection and Health Review collected by and hosted on G2.com.

What do you dislike about IBM Maximo Application Suite?

OpenShift is challenging and full functionality may require extra add-ons or licenses Review collected by and hosted on G2.com.

Response from Ondrej Zosiak of IBM Maximo Application Suite

Thank you, Jennifer, for your feedback. We’re pleased to hear that you see value in IBM Maximo Application Suite’s cloud-based capabilities, as well as AI-driven features like WatsonX, Visual Inspection, and Asset Health. These capabilities are designed to support predictive maintenance and help manage complex operations more effectively. Your comments on OpenShift complexity and licensing considerations are appreciated, and we continue to focus on simplifying deployment and improving transparency across the offering.

We value your feedback and would like to invite you to share it on Gartner Peer Insights as well. Gartner offers a complimentary $25 gift card for eligible published reviews. If you’re open to it, please consider sharing your experience here: https://gtnr.io/knydWPgKq

Thanks again for being part of the Maximo community!

Morissa f.
MF
Morissa f.
Human Resources Manager
Small-Business (50 or fewer emp.)
"Review for IBM Maximo Suite for better understanding"
5/5
What do you like best about IBM Maximo Application Suite?

I like it's AI powered predictive maintainance Review collected by and hosted on G2.com.

What do you dislike about IBM Maximo Application Suite?

It can improve its navigation and user interface Review collected by and hosted on G2.com.

SH
Sharif H.
ITSM Manager
Enterprise (> 1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Great Assets and Ticketing, but Custom Reporting Is Hard with the DB"
3.5/5
What do you like best about IBM Maximo Application Suite?

Assets Module, ticketing system and reports Review collected by and hosted on G2.com.

What do you dislike about IBM Maximo Application Suite?

Its DB, as it's not easy to generate custom reports Review collected by and hosted on G2.com.

Response from Ondrej Zosiak of IBM Maximo Application Suite

Thank you, Sharif, for sharing your feedback. We’re glad to hear that IBM Maximo Application Suite’s Assets module, ticketing capabilities, and reporting features are supporting your asset management processes. We also appreciate your comments regarding database complexity and custom reporting, and we continue to work on improving flexibility and ease of reporting across the platform.

Thanks again for being part of the Maximo community!