GT

Verified User in Telecommunications

Enterprise (> 1000 emp.)

12/20/2024

"The IBM team supports on several occasions quickly."

5/5

What do you like best about IBM Lab Services?

The way your human resources are organized, that is, they provide us with direct contact persons who help us channel the issues to the respective technical teams in order to resolve them within the established SLAs. Review collected by and hosted on G2.com.

What do you dislike about IBM Lab Services?

Share the knowledge of the solutions in case it is not a bug inherent to the products. It is understood that they share the technical report, but the details of the troubleshooting steps and the final solution should be shared as much as possible. Review collected by and hosted on G2.com.

Recommendations to others considering IBM Lab Services:

Yes, I recommend it because it has a local team that constantly supports us with any problem we have. Review collected by and hosted on G2.com.

What problems is IBM Lab Services solving and how is that benefiting you?

Several problems we have had have been basically with the Api Connect v10 product, perhaps the architecture that was defined was what caused us problems, and among other issues inherent to the product. However, the IBM team was supporting us with each problem, with the aim of stabilizing our environments. Review collected by and hosted on G2.com.

PF

Verified User in Financial Services

Enterprise (> 1000 emp.)

7/2/2025

"BG's experience in a project with IBM Lab Services"

4.5/5

What do you like best about IBM Lab Services?

Trained and committed professionals Review collected by and hosted on G2.com.

What do you dislike about IBM Lab Services?

At some point in the project, managing schedules and agreements for work windows became complicated. Review collected by and hosted on G2.com.

AO

Verified User in Oil & Energy

Enterprise (> 1000 emp.)

5/30/2025

"Very good, PM Rodrigo Pulgar and his team of technicians add value to the service."

4/5

What do you like best about IBM Lab Services?

Personal treatment, technical knowledge, planning, management at a general level Review collected by and hosted on G2.com.

What do you dislike about IBM Lab Services?

There is a lack of proactivity and vision at the level of comprehensive cybersecurity, but the focus of the service is not that; the work on the products is very good. Review collected by and hosted on G2.com.

Recommendations to others considering IBM Lab Services:

It is a recommended service, providing comprehensive coverage for the management of cybersecurity products, QRADAR SIEM, SOAR. Review collected by and hosted on G2.com.

What problems is IBM Lab Services solving and how is that benefiting you?

Cybersecurity solution management issues, SIEM, SOAR, QRADAR products Review collected by and hosted on G2.com.

GF

Verified User in Financial Services

Enterprise (> 1000 emp.)

7/29/2025

"Service necessary for the use of critical solutions."

4.5/5

What do you like best about IBM Lab Services?

Have direct contact to resolve critical incidents. Review collected by and hosted on G2.com.

What do you dislike about IBM Lab Services?

Lack of planning in preventive or proactive tasks. Review collected by and hosted on G2.com.

RY

ROVER RAMON Y.

Mid-Market (51-1000 emp.)

5/23/2025

"Implementation Services for the IBM FlashSystem 9500"

5/5

What do you like best about IBM Lab Services?

The speed in solving problems and incidents on the platform. Review collected by and hosted on G2.com.

What do you dislike about IBM Lab Services?

The high cost of the service to be able to contract it annually. Review collected by and hosted on G2.com.

PH

Verified User in Hospital & Health Care

Enterprise (> 1000 emp.)

11/29/2024

"Predisposition for resolution"

4/5

What do you like best about IBM Lab Services?

The possibility of being able to have a quick response to incidents that occur in production. Review collected by and hosted on G2.com.

What do you dislike about IBM Lab Services?

As an opportunity for improvement, I believe that being the specialists in the product being contracted, you could provide us with greater insights on which capabilities of the product we could better exploit to generate impact in our business. Review collected by and hosted on G2.com.

Recommendations to others considering IBM Lab Services:

I consider it a work team to which tasks can be assigned and trusted, and the level of professionalism is very high. It is necessary to instruct them correctly in the business to which their products/services will be applied in order to capitalize on that knowledge and expertise. Review collected by and hosted on G2.com.

What problems is IBM Lab Services solving and how is that benefiting you?

Currently, we have a dynamic and fluid collaboration with the team that allows us, due to the criticality of our product, to be as close as possible to any incidents that may arise in production, primarily to avoid impact on our users. Review collected by and hosted on G2.com.

JM

Javier M.

Head of Data Technologies

Enterprise (> 1000 emp.)

3/25/2025

"A partner that helps"

5/5

What do you like best about IBM Lab Services?

Experienced and knowledgeable people is ready to respond Review collected by and hosted on G2.com.

What do you dislike about IBM Lab Services?

Nothing. The service meet the expectations Review collected by and hosted on G2.com.

AI

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

11/28/2024

"Innovation and commitment in every project"

4.5/5

What do you like best about IBM Lab Services?

What I like the most is that the team knows a lot about what they do and is always willing to collaborate and help us at every stage of the project. Review collected by and hosted on G2.com.

What do you dislike about IBM Lab Services?

Despite the growth of the team, managing specialized knowledge remains a challenge, as there is a key resource with deep technical knowledge, where this can influence response times, especially when demand is high. Review collected by and hosted on G2.com.

Recommendations to others considering IBM Lab Services:

IBM Lab Services is ideal for projects that require a high level of specialization, as they can create tailored solutions. I recommend it to those who need innovative ideas and a team with a lot of technical knowledge. Review collected by and hosted on G2.com.

What problems is IBM Lab Services solving and how is that benefiting you?

Response times are a bit longer, but this means that the team thoroughly analyzes each situation and offers us more complete and personalized solutions. Review collected by and hosted on G2.com.

WG

William G.

Enterprise (> 1000 emp.)

12/19/2024

"Implementation of SIEM solution"

5/5

What do you like best about IBM Lab Services?

Having direct contact with the brand itself allows for the resolution of doubts or the escalation of complex cases at the time of implementation. Review collected by and hosted on G2.com.

What do you dislike about IBM Lab Services?

There was no problem with the assigned consultant. Review collected by and hosted on G2.com.

Recommendations to others considering IBM Lab Services:

Define at the beginning the scope that this service will have, as along the way some client needs might not be covered. Consult if the implementer has had experience with the points that the scope considers. Review collected by and hosted on G2.com.

What problems is IBM Lab Services solving and how is that benefiting you?

Implementation of generational change of SIEM equipment. Review collected by and hosted on G2.com.

AG

Andrea G.

Enterprise (> 1000 emp.)

12/9/2024

"It has been a very good team effort that has led to having a robust chatbot for Directv."

4.5/5

What do you like best about IBM Lab Services?

The willingness of people to help, contribute ideas, and take the chatbot to another level Review collected by and hosted on G2.com.

What do you dislike about IBM Lab Services?

Complex and lengthy processes or authorizations Review collected by and hosted on G2.com.

Recommendations to others considering IBM Lab Services:

It is an excellent partner that accompanies and helps you with what is needed to create a good chatbot for your company. Review collected by and hosted on G2.com.

What problems is IBM Lab Services solving and how is that benefiting you?

The procedures for authorizations, corrections, and changes are extensive and complex, even for answering this survey. Review collected by and hosted on G2.com.