CE

César E.

Mid-Market (51-1000 emp.)

8/7/2025

"Very good experience"

5/5

What do you like best about IBM Lab Services?

Flexibility is what I value most about this service. Review collected by and hosted on G2.com.

What do you dislike about IBM Lab Services?

At the moment, during all this time, I can say that I am satisfied with the service, mainly because of the professionals assigned to my project; they are top-notch. Review collected by and hosted on G2.com.

Recommendations to others considering IBM Lab Services:

Yes, definitely; it is a premium service that always solves the technical problems of IBM products. Review collected by and hosted on G2.com.

What problems is IBM Lab Services solving and how is that benefiting you?

Throughout the time working with Gina Cifuentes, she has shown great attention and concern for providing us with the best service. The specialized technical support from Aquiles Loranca is always impeccable. Review collected by and hosted on G2.com.

EP

Emizai P.

Mid-Market (51-1000 emp.)

7/29/2025

"Excellent quality and service. Setup and install the 2 x DSI VTL"

5/5

What do you like best about IBM Lab Services?

Proven experience, punctuality, customer service. Review collected by and hosted on G2.com.

What do you dislike about IBM Lab Services?

I have no negative comments about it. Review collected by and hosted on G2.com.

AB

Verified User in Banking

Enterprise (> 1000 emp.)

8/19/2025

"Excellent Service"

5/5

What do you like best about IBM Lab Services?

Humanized Service, empathetic attention always willing to help Review collected by and hosted on G2.com.

What do you dislike about IBM Lab Services?

We don't have a negative point in what we have so far in the operation. Review collected by and hosted on G2.com.

Recommendations to others considering IBM Lab Services:

Having a detailed record of customer requests allows the area to accurately understand their needs, facilitating more efficient, personalized, and aligned service with their expectations. Review collected by and hosted on G2.com.

What problems is IBM Lab Services solving and how is that benefiting you?

For the development of the project, we have been assisted with API integration that does not appear in IBM's documentation, configuration with UBA integration, installation and configuration of DLC, and troubleshooting of all kinds related to the project, benefiting from a timely response in service resolution for the proper functioning of the operation. Review collected by and hosted on G2.com.

GP

Gustavo P.

Jefe de infraestructura

Enterprise (> 1000 emp.)

8/25/2025

"Service Survey - Camuzzi Gas"

5/5

What do you like best about IBM Lab Services?

Vast experience, technical knowledge of the projects they must tackle. Review collected by and hosted on G2.com.

What do you dislike about IBM Lab Services?

Human resources are very busy with several simultaneous projects and sometimes cannot meet all the requirements. Review collected by and hosted on G2.com.

Recommendations to others considering IBM Lab Services:

Projects start and end as expected by the client. It seems obvious and trivial, but it is not. Review collected by and hosted on G2.com.

What problems is IBM Lab Services solving and how is that benefiting you?

IBM Lab Services is accompanying Camuzzi in the installation of IBM Power 10 equipment in two data centers. Review collected by and hosted on G2.com.

PB

Verified User in Banking

Enterprise (> 1000 emp.)

12/9/2025

"Quick attention and excellent analysis"

5/5

What do you like best about IBM Lab Services?

Attention is very good, and they also perform good analyses. Review collected by and hosted on G2.com.

What do you dislike about IBM Lab Services?

The issue of schedules clashes a lot with the collaborators, however, it is not a limitation for working. Review collected by and hosted on G2.com.

JP

Jeison P.

Mid-Market (51-1000 emp.)

6/11/2025

"Excellent service, with excellent human resources"

5/5

What do you like best about IBM Lab Services?

The team's skill, the unconditional technical support for escalated requests, and the timely response of the project manager Review collected by and hosted on G2.com.

What do you dislike about IBM Lab Services?

So far, I haven't seen anything negative; they have supported us dynamically. Review collected by and hosted on G2.com.

Recommendations to others considering IBM Lab Services:

This service is of great value regardless of how mature you are on the side of integration platform management; this superior level ensures that your service is shielded by a highly trained and interdisciplinary team. Review collected by and hosted on G2.com.

What problems is IBM Lab Services solving and how is that benefiting you?

Identification of improvements on integration technologies

Failure in any of the technologies such as BUS, WSRR, API-Connect, Datapower, MQ, have timely support firsthand in the analyses. Review collected by and hosted on G2.com.

FF

Fernando F.

Mid-Market (51-1000 emp.)

9/12/2025

"Excellent attention from the PM and good response from the team"

4.5/5

What do you like best about IBM Lab Services?

The attention from the PM was excellent, always attentive to our requirements. Review collected by and hosted on G2.com.

What do you dislike about IBM Lab Services?

Being a multinational company, the services were in a very different time zone and response times are extended. Review collected by and hosted on G2.com.

HR

Humberto R.

Enterprise (> 1000 emp.)

8/13/2025

"AVP ODM for Claro Peru"

5/5

What do you like best about IBM Lab Services?

That the attention is always quick and they help us a lot with configuration-level reviews. Review collected by and hosted on G2.com.

What do you dislike about IBM Lab Services?

For this product, I have no dislike. Review collected by and hosted on G2.com.

Recommendations to others considering IBM Lab Services:

I recommend it due to the friendly attention and the quick help with problems. Review collected by and hosted on G2.com.

What problems is IBM Lab Services solving and how is that benefiting you?

We had issues at the configuration level in our ODM services and IBM helped us with the reviews, they also helped us implement ODM in OpenShift. Review collected by and hosted on G2.com.

GC

Guillermo C.

Enterprise (> 1000 emp.)

8/29/2025

"Bank of the Province of Córdoba S.A."

5/5

What do you like best about IBM Lab Services?

The versatility, the dynamism of the tasks, and their commitment. Review collected by and hosted on G2.com.

What do you dislike about IBM Lab Services?

Everything regarding this practice is very useful, so I don't have any negative observations. Review collected by and hosted on G2.com.

RG

Ramiro G.

Enterprise (> 1000 emp.)

8/27/2025

"Technical personal are extremely professional and technically skilled."

5/5

What do you like best about IBM Lab Services?

The technical knoledge on the soluction and the time to response and solve problems in general. Review collected by and hosted on G2.com.

What do you dislike about IBM Lab Services?

Lack of availability of technnical personel when the assigned technical goes on vacation for as while. Review collected by and hosted on G2.com.