The workspaces and hands-on activities generated to solve online problems Review collected by and hosted on G2.com.
Very lax review times, re-consultations and tests through the ticketing platform. Review collected by and hosted on G2.com.
Immediate attention for support and readiness for assistance and accompaniment in incidents. Review collected by and hosted on G2.com.
On some occasions, many links with information for the resolution of incidents are sent. Review collected by and hosted on G2.com.
What I value most about IBM Lab Services is the transparency and high level of commitment that their team demonstrates at every stage of the project. From the beginning of our collaboration, they have shown an open, proactive, and solution-oriented attitude, which has been key to building a relationship of trust. I especially highlight the team's ability to face complex challenges alongside us, working collaboratively and with a genuine willingness to understand our specific needs. This approach has not only facilitated the technical and functional progress of the project but has also contributed to generating synergies between our teams and strengthening alignment towards common goals. Review collected by and hosted on G2.com.
On some occasions, the high demand for projects managed by IBM Lab Services simultaneously with different clients can create limitations in the team's availability. We understand that it is a highly specialized team and we value their knowledge; however, greater responsiveness or advance planning would allow for maintaining the expected continuity and pace at certain critical moments of the project. Review collected by and hosted on G2.com.
Detailed and quality deliverables. Timely response. Review collected by and hosted on G2.com.
In some technical sessions, there was no clarity about the pending activities or the work plan. Review collected by and hosted on G2.com.
What we value most is the combination of deep technical knowledge with a strategic vision. They do not limit themselves to being reactive; their great advantage is proactivity. The team constantly provides us with ideas to improve and optimize OpenPages, acting as true advisors who help us make the most of the investment. Review collected by and hosted on G2.com.
Perhaps the only point to consider is that, being a highly specialized team, good planning and internal coordination are required to schedule their services. However, the IBM team has always shown flexibility to adjust to our needs. Review collected by and hosted on G2.com.
That when it is not possible to resolve it with the instructions sent, they are willing to resolve it in remote meetings Review collected by and hosted on G2.com.
Sometimes the resolution times that we, as customers, expect are different from the availability of the provider. Review collected by and hosted on G2.com.
What I like about the service is the quick attention for help with the cases we generate; in addition to the courteous attention from the staff and their high knowledge of the products they support. Review collected by and hosted on G2.com.
What I didn't like about the service was that specifically for the datapower product, there is no spare parts warehouse in Lima-Peru for a quick replacement of damaged components. Review collected by and hosted on G2.com.
Timely attention to errors in our migration. Review collected by and hosted on G2.com.
The escalation of the PMRs. There was AVP service and they took a long time to resolve them. Review collected by and hosted on G2.com.
The personalized approach with the client. Review collected by and hosted on G2.com.
The absence of a visual workshop that shows the stages of development of a requirement or integration, for example, is a limitation. Review collected by and hosted on G2.com.
The quality of the experience offered both in its services and in the advisory support. Review collected by and hosted on G2.com.
The response times in the initial process were only during the proposal definition. The rest was excellent service. Review collected by and hosted on G2.com.